Steve Maki RPh at Spruce Mountain Pharmacy

Spruce Mountain Pharmacy is located in the beautiful rural country side in the town of, Jay, Maine.  Coming in at about 2000 square feet it would appear, to the casual observer to be pretty typical of an independent community pharmacy.  But, what owner Steve Maki, PharmD is doing with his team is far from typical.  In this episode of PharmacyCrossRoads Maki share his philosophy and some practical ideas on how to turn is staff into a well-oiled healthcare and customer service team.  Two years ago, Maki moved his pharmacy into a new, more spacious and more effectively laid out facility and brought in some new technology.  Supporting the move and adopting the new technology was a BIG ask for his staff.  But by listening, taking advice and delegating tasks things worked out well.  

As a special bonus Maki has offered up to PharmacyCrossRoads listeners a copy of his 3-page task list.  The list shows the key performance indicators (KPI’s) for each of the nine major job categories assigned to team members.  While the specific KPI metrics the list includes may not be right for your pharmacy, it is felt that at least seeing how the list is laid out and seeing specific numbers allotted to each task may be helpful.  For a free copy of the list email me at: BFKneeland@gmail.com 

Thank you to Compliant Pharmacy Alliance & RxSafe for supporting this podcast episode and the Pharmacy Podcast Network.