For many first-time buyers, the home buying process can feel confusing, full of jargon and hard to follow. And with affordability concerns and rate changes still shaping the UK housing market, securing a first-time buyer mortgage can feel more daunting than ever for all too many.

In this episode of Mortgage Insider, Phil Spencer is joined by Louise Baxter MBE, co-CEO of Consumer Friend, and Kate Faulkner OBE, Chair of the Home Buying and Selling Council and founder of PropertyChecklists.co.uk, to discuss how the experience of buying a house can be improved for first-time buyers.

They explore why clearer language and better communication are vital when arranging a first-time buyer mortgage, and how many people still struggle to ask questions if they do not fully understand the information being shared.

The discussion also looks at how the challenge can be even greater for neurodivergent buyers, including those with dyslexia. Complex language, the volume of documentation and unclear explanations can make the process harder to follow, which is why using plain English, clearer layouts and simpler presentation can make a real difference.

Finally, the guests underline the value of strong mortgage broker advice, from checking a client’s understanding to explaining key points in different ways and giving buyers the time they need to make calm, informed decisions before pressure builds.

For brokers supporting an array of first-time buyer clients, this episode offers practical insight into improving outcomes, reducing stress and making the home buying process clearer from start to finish.