The Mortgage Mum is a business that has achieved impressive growth by embracing open dialogue, fostering an inclusive culture, leveraging flexible working, and adopting an innovative social media approach.

In this episode of the Mortgage Insider Podcast, Sarah Tucker, founder and CEO of The Mortgage Mum, joins host and property expert Phil Spencer to share her inspiring journey from competing on The Voice to leading a thriving team of nearly 30 female brokers. She candidly reveals the realities of managing a business with a family and addresses the unique challenges facing women in the mortgage industry.

Sarah also discusses her passion for finance education, aiming to embed mortgage literacy in schools to create healthier relationships with money. As a leader, she emphasises the importance of listening and adapting her approach to empower each team member, reflecting on how the industry is evolving to support female brokers more effectively. Championing a “lift as you climb” philosophy, she advocates for elevating women in finance and breaking down barriers.

Looking ahead, Sarah shares her vision for The Mortgage Mum in what proves to be a highly insightful, illuminating and inspiring conversation.

The Mortgage Mum is a business that has achieved impressive growth by embracing open dialogue, fostering an inclusive culture, leveraging flexible working, and adopting an innovative social media approach.
In this episode of the Mortgage Insider Podcast, Sarah Tucker, founder and CEO of The Mortgage Mum, joins host and property expert Phil Spencer to share her inspiring journey from competing on The Voice to leading a thriving team of nearly 30 female brokers. She candidly reveals the realities of managing a business with a family and addresses the unique challenges facing women in the mortgage industry.
Sarah also discusses her passion for finance education, aiming to embed mortgage literacy in schools to create healthier relationships with money. As a leader, she emphasises the importance of listening and adapting her approach to empower each team member, reflecting on how the industry is evolving to support female brokers more effectively. Championing a “lift as you climb” philosophy, she advocates for elevating women in finance and breaking down barriers.
Looking ahead, Sarah shares her vision for The Mortgage Mum in what proves to be a highly insightful, illuminating and inspiring conversation.

The rise of The Mortgage Mum

The performance of the UK housing market in 2024 has largely exceeded many people's expectations, although challenges remain for first-time buyers due to house prices increasing and a testing rental market for many. Regional disparities, such as the North-South divide, also continue to influence housing accessibility and affordability for many buyers in pockets of the country.

In this episode of the Barclays Mortgage Insider podcast, host Phil Spencer is joined by Zoopla's Executive Director of Research, Richard Donnell, to discuss the intricacies of the UK housing market over the course of the year and explore what lies ahead in 2025.

They delve into its resilience amid high interest rates and inflation, exploring key topics including the current state of the residential and buy-to-let purchase markets, house price trends, and the rising prominence of professional landlords. They also cover the supply gap, the

impact of affordability checks, and the two-tiered mortgage market, highlighting refinancing, remortgaging and the influence of swap rates.

This instalment offers essential insights to help brokers stay informed on market developments as they prepare for the year ahead.

This episode was recorded on 30th September 2024.

The performance of the UK housing market in 2024 has largely exceeded many people's expectations, although challenges remain for first-time buyers due to house prices increasing and a testing rental market for many. Regional disparities, such as the North-South divide, also continue to influence housing accessibility and affordability for many buyers in pockets of the country.
In this episode of the Barclays Mortgage Insider podcast, host Phil Spencer is joined by Zoopla's Executive Director of Research, Richard Donnell, to discuss the intricacies of the UK housing market over the course of the year and explore what lies ahead in 2025.
They delve into its resilience amid high interest rates and inflation, exploring key topics including the current state of the residential and buy-to-let purchase markets, house price trends, and the rising prominence of professional landlords. They also cover the supply gap, the
impact of affordability checks, and the two-tiered mortgage market, highlighting refinancing, remortgaging and the influence of swap rates.
This instalment offers essential insights to help brokers stay informed on market developments as they prepare for the year ahead.
This episode was recorded on 30th September 2024.

The UK housing market in 2024: key trends and future forecasts

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Allyship is a vital component in advancing diversity and inclusion efforts, as it involves using our privilege to support underrepresented groups, including LGBTQ+ individuals and those within the neurodiversity spectrum. By actively participating in DEI initiatives and mentoring, allies help normalise conversations around representation while providing guidance and opportunities for marginalised communities.

Creating a more equitable world where everyone can thrive through allyship is at the heart of the latest episode of the Barclays Mortgage Insider podcast. This sees host and property expert Phil Spencer joined by Sidney Wager, head of intermediary market development at Barclays, and Aleka Gutzmore, award-winning financial adviser and educator, to discuss how allyship can be defined, perceived and implemented.

As well as covering topics such as the upcoming Barclays Diversity, Equity and Inclusion Summit and Awards, reverse mentoring and what actions brokers can be taking, the trio outline the importance of curiosity, empowerment, unconscious bias and being active rather than passive.

This makes for an informative, challenging and important discussion on an often underrepresented area of the DEI conversation.

Allyship is a vital component in advancing diversity and inclusion efforts, as it involves using our privilege to support underrepresented groups, including LGBTQ+ individuals and those within the neurodiversity spectrum. By actively participating in DEI initiatives and mentoring, allies help normalise conversations around representation while providing guidance and opportunities for marginalised communities.
Creating a more equitable world where everyone can thrive through allyship is at the heart of the latest episode of the Barclays Mortgage Insider podcast. This sees host and property expert Phil Spencer joined by Sidney Wager, head of intermediary market development at Barclays, and Aleka Gutzmore, award-winning financial adviser and educator, to discuss how allyship can be defined, perceived and implemented.
As well as covering topics such as the upcoming Barclays Diversity, Equity and Inclusion Summit and Awards, reverse mentoring and what actions brokers can be taking, the trio outline the importance of curiosity, empowerment, unconscious bias and being active rather than passive.
This makes for an informative, challenging and important discussion on an often underrepresented area of the DEI conversation.

Allyship in action

Rise in public sector wages Q&A

With a new Labour government in place, an autumn budget and the US election fast approaching, the old suspects of inflation and tax rises still generating much debate, there’s plenty to discuss from an economic standpoint. 

To help break down this complex economic landscape and explore its implications for the intermediary mortgage market, by popular demand, Will Hobbs, Head of Multi-Asset Wealth at Barclays UK Wealth Management, returns to share his insights, clarify key trends and offer expert analysis on what the future holds for the industry. 

With his characteristic optimism and boundless enthusiasm, Will joins host and property expert Phil Spencer to chat about the UK’s position in the global market, the upcoming budget, technological advancements, the lasting impact of the pandemic, housing supply challenges, public sector wages, and why he remains positive about the UK’s economic outlook. 

This detailed assessment provides brokers with valuable perspectives and essential indicators on how to navigate the current economic climate and what to expect in 2025. 

This episode was recorded on 3rd September.

With a new Labour government in place, an autumn budget and the US election fast approaching, the old suspects of inflation and tax rises still generating much debate, there’s plenty to discuss from an economic standpoint. 
To help break down this complex economic landscape and explore its implications for the intermediary mortgage market, by popular demand, Will Hobbs, Head of Multi-Asset Wealth at Barclays UK Wealth Management, returns to share his insights, clarify key trends and offer expert analysis on what the future holds for the industry. 
With his characteristic optimism and boundless enthusiasm, Will joins host and property expert Phil Spencer to chat about the UK’s position in the global market, the upcoming budget, technological advancements, the lasting impact of the pandemic, housing supply challenges, public sector wages, and why he remains positive about the UK’s economic outlook. 
This detailed assessment provides brokers with valuable perspectives and essential indicators on how to navigate the current economic climate and what to expect in 2025. 
This episode was recorded on 3rd September.

What’s shaping the UK economy in the next six months?

During a cost of living crisis, the additional expense of life insurance, critical illness, income protection and even protecting a mortgage may seem like an unnecessary burden for homeowners. However, this protection is arguably more crucial than ever.

According to ONS figures, 2.5 million people in the UK are unable to work due to long-term illness, and Cancer Research data indicates that half of us will develop some form of cancer in our lifetime. So, how can mortgage intermediaries help their clients prepare for worst-case scenarios without coming across as if they're making a sales pitch?

Host and property expert Phil Spencer is joined by Barry Kellegher, performance manager at Legal & General, to discuss these three pillars of protection—life insurance, critical illness, and income protection. They explore how these protections differ, how individuals can better safeguard themselves, their loved ones, and their mortgages, and highlight just how tough these conversations can be.

Barry also shares his personal experience of suffering a sudden brain haemorrhage despite being fit and healthy. He explains what brokers can learn from his experience and how they can build deeper client relationships by offering tailored advice on these sensitive topics.

All of which proves to be an emotional, insightful and thought-provoking listen.

This episode was recorded on the 22nd of November.

During a cost of living crisis, the additional expense of life insurance, critical illness, income protection and even protecting a mortgage may seem like an unnecessary burden for homeowners. However, this protection is arguably more crucial than ever.
According to ONS figures, 2.5 million people in the UK are unable to work due to long-term illness, and Cancer Research data indicates that half of us will develop some form of cancer in our lifetime. So, how can mortgage intermediaries help their clients prepare for worst-case scenarios without coming across as if they're making a sales pitch?
Host and property expert Phil Spencer is joined by Barry Kellegher, performance manager at Legal &amp; General, to discuss these three pillars of protection—life insurance, critical illness, and income protection. They explore how these protections differ, how individuals can better safeguard themselves, their loved ones, and their mortgages, and highlight just how tough these conversations can be.
Barry also shares his personal experience of suffering a sudden brain haemorrhage despite being fit and healthy. He explains what brokers can learn from his experience and how they can build deeper client relationships by offering tailored advice on these sensitive topics.
All of which proves to be an emotional, insightful and thought-provoking listen.
This episode was recorded on the 22nd of November.

Exploring the protection conversation

Machine learning in finance, the adoption of AI and technology regulation are all hot topics in their own right. Then throw into the mix the potential of automated mortgage advice and what an AI mortgage broker may look like and it's little wonder that intermediary firms across the UK are considering how the role of a broker may change as the AI revolution continues to gather pace. 

So, what exactly does the mortgage intermediary market need to know about AI and how is it going to change the way they do business? This is the question posed by host and property expert Phil Spencer to guests Stuart Cheetham, CEO of Mpowered Mortgages, and Lilia Christofi, Microsoft's banking lead for Europe, the Middle East and Africa, in the latest episode of the award-winning Barclays Mortgage Insider Podcast. 

This leads to an enlightening discussion which explores the differences between machine learning AI and generative AI, the reliance on cultural adoption, how the banking industry is coping with the adoption of AI, the challenges facing legacy platforms, and the ability of AI to increase workflows and enhance customer relations. 

And this is certainly an episode which no forward-thinking broker can afford to miss. 

This episode was recorded in April 2024. 

Machine learning in finance, the adoption of AI and technology regulation are all hot topics in their own right. Then throw into the mix the potential of automated mortgage advice and what an AI mortgage broker may look like and it's little wonder that intermediary firms across the UK are considering how the role of a broker may change as the AI revolution continues to gather pace. 
So, what exactly does the mortgage intermediary market need to know about AI and how is it going to change the way they do business? This is the question posed by host and property expert Phil Spencer to guests Stuart Cheetham, CEO of Mpowered Mortgages, and Lilia Christofi, Microsoft's banking lead for Europe, the Middle East and Africa, in the latest episode of the award-winning Barclays Mortgage Insider Podcast. 
This leads to an enlightening discussion which explores the differences between machine learning AI and generative AI, the reliance on cultural adoption, how the banking industry is coping with the adoption of AI, the challenges facing legacy platforms, and the ability of AI to increase workflows and enhance customer relations. 
And this is certainly an episode which no forward-thinking broker can afford to miss. 
This episode was recorded in April 2024.

What mortgage brokers really need to know about AI

So, what are green mortgages?



Green mortgages come in many different forms, but all aim to incentivise buyers in the purchase of energy efficient homes or make energy-related improvements.



Through increased innovation and rising environmental awareness, green mortgage products are being launched at an ever-increasing rate to incorporate important factors such as decarbonisation, EPC ratings and retrofitting.

With this in mind, the latest episode of the award-winning Barclays Mortgage Insider Podcast sees host and property expert Phil Spencer joined by Kieran Campbell, head of sustainability & customer experience at London and Country and Rachael Hunnisett, associate director for built environment at the Green Finance Institute to help break down exactly how green mortgages work, who can get one, how they are financed and what brokers need to know about them.

The discussion also explores the history of the sector, how brokers can help stimulate demand, the nuances connected with green finance, the state of the current green mortgage market and what the future might look like.

In short, the green mortgage is here to stay and it should be heralded as a good thing. And, as a rapidly evolving area of the mortgage market, it’s imperative for brokers to stay informed about its potential benefits.

We hope this episode helps arm you with the information required to provide your clients with valued insights into this fascinating sector.

So, what are green mortgages?
 
Green mortgages come in many different forms, but all aim to incentivise buyers in the purchase of energy efficient homes or make energy-related improvements.
 
Through increased innovation and rising environmental awareness, green mortgage products are being launched at an ever-increasing rate to incorporate important factors such as decarbonisation, EPC ratings and retrofitting.
With this in mind, the latest episode of the award-winning Barclays Mortgage Insider Podcast sees host and property expert Phil Spencer joined by Kieran Campbell, head of sustainability &amp; customer experience at London and Country and Rachael Hunnisett, associate director for built environment at the Green Finance Institute to help break down exactly how green mortgages work, who can get one, how they are financed and what brokers need to know about them.
The discussion also explores the history of the sector, how brokers can help stimulate demand, the nuances connected with green finance, the state of the current green mortgage market and what the future might look like.
In short, the green mortgage is here to stay and it should be heralded as a good thing. And, as a rapidly evolving area of the mortgage market, it’s imperative for brokers to stay informed about its potential benefits.
We hope this episode helps arm you with the information required to provide your clients with valued insights into this fascinating sector.

Green mortgages explained

pod end

pwc redsearch question

Mortgage brokers have long been experts in dealing with new challenges. Be this in the form of regulation, technology – especially AI –, a worldwide pandemic, rising interest rates and heightened cost of living pressures.

That’s quite a list, but it still doesn’t cover a fraction of the questions being asked of them by their clients in the current financial climate. So, how can brokers adapt their businesses to deal with this ever-changing world? Will AI replace mortgage brokers? And how important is greater collaboration in the industry to ensuring a more seamless homebuying and mortgage journey?

Joining host Phil Spencer to examine how brokers can overcome these testing times is Max North, director at Strategy&, the strategy consulting arm of PWC and Liz Syms, owner and founder of brokerage Connect Mortgages and mortgage network Connect for intermediaries.

The trio talk about the key factors which are impacting brokers’ daily lives and the advice they are giving. This highly illuminating discussion incorporates the magnitude of managing client expectations, the influence of Consumer Duty, the role of intergenerational wealth transfer, the opportunities attached to AI and how brokers can demonstrate their value now, and in the future.

This is an expansive topic which provides many valuable touch points for the intermediary community when it comes to assessing client requirements, as well as the needs of their business going forward.

Mortgage brokers have long been experts in dealing with new challenges. Be this in the form of regulation, technology – especially AI –, a worldwide pandemic, rising interest rates and heightened cost of living pressures.
That’s quite a list, but it still doesn’t cover a fraction of the questions being asked of them by their clients in the current financial climate. So, how can brokers adapt their businesses to deal with this ever-changing world? Will AI replace mortgage brokers? And how important is greater collaboration in the industry to ensuring a more seamless homebuying and mortgage journey?
Joining host Phil Spencer to examine how brokers can overcome these testing times is Max North, director at Strategy&amp;, the strategy consulting arm of PWC and Liz Syms, owner and founder of brokerage Connect Mortgages and mortgage network Connect for intermediaries.
The trio talk about the key factors which are impacting brokers’ daily lives and the advice they are giving. This highly illuminating discussion incorporates the magnitude of managing client expectations, the influence of Consumer Duty, the role of intergenerational wealth transfer, the opportunities attached to AI and how brokers can demonstrate their value now, and in the future.
This is an expansive topic which provides many valuable touch points for the intermediary community when it comes to assessing client requirements, as well as the needs of their business going forward.

How to adapt your business in an ever-changing world

Q about consumer duty for individuals - can ta

Q here about always paying down M early repeit

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In recent times, there’s been much talk around the financial challenges facing the UK population. However, it’s important to remember that financial circumstances can also improve.

Additional, and often unexpected, funds can come in differing forms such as inheritance, insurance payout(s) or even winning the lottery. With inheritance being the most likely scenario, and paying off a mortgage high on the financial planning agenda of many homeowners, this often leads to the question - should I use this inheritance to pay off my mortgage?

The answer to this important question is one of the key talking points in the latest instalment of Barclays Mortgage Insider Podcast which sees host Phil Spencer joined by mortgage broker Carly Cheeseman and content creator, financial adviser and partnership development manager at The Openwork Partnership, Robyn Allen.

This discussion evaluates the options available to people when it comes to planning their financial future, the importance of the advice process, the strength of client relationships and the value of honest communication. It also focuses on the impact of Consumer Duty, how to adopt a more holistic approach and the benefits of attached to offset mortgages.

All with the intention of helping clients to look at the bigger picture rather than focusing on a small window.

In recent times, there’s been much talk around the financial challenges facing the UK population. However, it’s important to remember that financial circumstances can also improve.
Additional, and often unexpected, funds can come in differing forms such as inheritance, insurance payout(s) or even winning the lottery. With inheritance being the most likely scenario, and paying off a mortgage high on the financial planning agenda of many homeowners, this often leads to the question - should I use this inheritance to pay off my mortgage?
The answer to this important question is one of the key talking points in the latest instalment of Barclays Mortgage Insider Podcast which sees host Phil Spencer joined by mortgage broker Carly Cheeseman and content creator, financial adviser and partnership development manager at The Openwork Partnership, Robyn Allen.
This discussion evaluates the options available to people when it comes to planning their financial future, the importance of the advice process, the strength of client relationships and the value of honest communication. It also focuses on the impact of Consumer Duty, how to adopt a more holistic approach and the benefits of attached to offset mortgages.
All with the intention of helping clients to look at the bigger picture rather than focusing on a small window.

How to help clients when they have more money than expected

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The buy-to-let market has undergone some major challenges and changes in recent years, all of which have impacted landlords and property investors to varying degrees.

Rental yield has long been a vital component within landlord calculations but another increasingly important consideration in recent times has been whether to set up a limited company.

To incorporate or not to incorporate is one of the key talking points in the latest episode of Barclays award-winning Mortgage Insider Podcast. This discussion on the nuances of the current buy-to-let market sees host and property expert Phil Spencer joined by Emily Mays, founder of The Mortgage Stuff and Gina Peters, partner and head of landlord and tenant law at Dutton Gregory Solicitors.

Within this, the trio focus on the stamp duty surcharge, the Renters Reform Bill, opportunities for property investors, short-term and holiday lets, ongoing tax implications, rent-to-rent, how brokers can help buy-to-let clients in 2024 and where to aim their advice.

All of which demonstrates the additional thoughts and planning required by landlords and property investors, as well as the value attached to the advice process in such a complex and fast-paced sector.

This episode was recorded on 22nd November 2023.

The buy-to-let market has undergone some major challenges and changes in recent years, all of which have impacted landlords and property investors to varying degrees.
Rental yield has long been a vital component within landlord calculations but another increasingly important consideration in recent times has been whether to set up a limited company.
To incorporate or not to incorporate is one of the key talking points in the latest episode of Barclays award-winning Mortgage Insider Podcast. This discussion on the nuances of the current buy-to-let market sees host and property expert Phil Spencer joined by Emily Mays, founder of The Mortgage Stuff and Gina Peters, partner and head of landlord and tenant law at Dutton Gregory Solicitors.
Within this, the trio focus on the stamp duty surcharge, the Renters Reform Bill, opportunities for property investors, short-term and holiday lets, ongoing tax implications, rent-to-rent, how brokers can help buy-to-let clients in 2024 and where to aim their advice.
All of which demonstrates the additional thoughts and planning required by landlords and property investors, as well as the value attached to the advice process in such a complex and fast-paced sector.
This episode was recorded on 22nd November 2023.

What’s next for buy-to-let?

The evolving role of the mortgage broker is becoming increasingly complex. The performance and potential of the housing market is an ever-changing landscape, but help is here.

The award-winning Mortgage Insider Podcast – brought to you by Barclays – is back and   better than ever. Renowned TV presenter and property expert Phil Spencer guides you through the trials and tribulations of the housing world.

Phil, along with industry-leading guests from the world of economics, financial services, and of course housing, takes you beyond the headlines to help you navigate the world of mortgage markets.

This is an in-depth plunge into the world of mortgages, so listen and follow to find out moreabout the current mortgage market, how rates are set, the insider take on housing, changes to buy-to-let, marathon mortgages and helping clients plan for a worst-case scenario. 

The Mortgage Insider Podcast – you can’t afford to miss it.

The evolving role of the mortgage broker is becoming increasingly complex. The performance and potential of the housing market is an ever-changing landscape, but help is here.
The award-winning Mortgage Insider Podcast – brought to you by Barclays – is back and   better than ever. Renowned TV presenter and property expert Phil Spencer guides you through the trials and tribulations of the housing world.
Phil, along with industry-leading guests from the world of economics, financial services, and of course housing, takes you beyond the headlines to help you navigate the world of mortgage markets.
This is an in-depth plunge into the world of mortgages, so listen and follow to find out more about the current mortgage market, how rates are set, the insider take on housing, changes to buy-to-let, marathon mortgages and helping clients plan for a worst-case scenario. 
The Mortgage Insider Podcast – you can’t afford to miss it.

Mortgage Insider

The award-winning Mortgage Insider Podcast - brought to you by Barclays Bank – is back and it’s even bigger and better than ever. Hosted by renowned TV presenter and property expert Phil Spencer, Series 4 takes you beyond the headlines to explore the challenges, changes and opportunities on offer across the UK housing and mortgage markets.

In the latest series, Phil grills leading industry experts from the world of financial services on topics such as business development, the performance and potential of the housing market, the evolving role of the mortgage broker and the outlook for the UK economy.

You can’t afford to miss it.

The award-winning Mortgage Insider Podcast - brought to you by Barclays Bank – is back and it’s even bigger and better than ever. Hosted by renowned TV presenter and property expert Phil Spencer, Series 4 takes you beyond the headlines to explore the challenges, changes and opportunities on offer across the UK housing and mortgage markets. In the latest series, Phil grills leading industry experts from the world of financial services on topics such as business development, the performance and potential of the housing market, the evolving role of the mortgage broker and the outlook for the UK economy.
You can’t afford to miss it.

Mortgage Insider

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