🤖 The Future of Customer Service: AI, Automation & More | Saturday Mornings with Teleperformance. 📞

The Saturday Mornings Show "Singapore Home Brew" segment takes us inside the increasingly automated world of customer service. In this insightful episode host Glenn van Zutphen and co-host Neil Humphreys explore the rapidly changing world of customer service with Assaf Tarnopolsky, Chief Business Development and Customer Officer, APAC at Teleperformance. 

🎧🚀 Discover how artificial intelligence (AI) and automation are transforming the customer service landscape. Learn about the latest technologies and trends shaping the industry.

🤝 Gain valuable insights into the importance of human interaction in an increasingly digital world. Explore how businesses can balance efficiency and personalized customer experiences. Listen for a thought-provoking discussion on the future of customer service.

#GlennvanZutphen #NeilHumphreys #SaturdayMornings #CustomerService #AI #Automation #Teleperformance #CX #CustomerExperience #Podcast

🤖 The Future of Customer Service: AI, Automation &amp; More | Saturday Mornings with Teleperformance. 📞
The Saturday Mornings Show "Singapore Home Brew" segment takes us inside the increasingly automated world of customer service. In this insightful episode host Glenn van Zutphen and co-host Neil Humphreys explore the rapidly changing world of customer service with Assaf Tarnopolsky, Chief Business Development and Customer Officer, APAC at Teleperformance. 
🎧🚀 Discover how artificial intelligence (AI) and automation are transforming the customer service landscape. Learn about the latest technologies and trends shaping the industry.
🤝 Gain valuable insights into the importance of human interaction in an increasingly digital world. Explore how businesses can balance efficiency and personalized customer experiences. Listen for a thought-provoking discussion on the future of customer service.
#GlennvanZutphen #NeilHumphreys #SaturdayMornings #CustomerService #AI #Automation #Teleperformance #CX #CustomerExperience #Podcast

Start your weekend right with Saturday Mornings for sharp commentary on the stories that matter — without losing the lighter side of the weekend. Informative, conversational, and always relevant — Saturday Mornings with Glenn van Zutphen, only on MONEY FM 89.3.

Start your weekend right with Saturday Mornings for sharp commentary on the stories that matter &mdash; without losing the lighter side of the weekend. Informative, conversational, and always relevant &mdash; Saturday Mornings with Glenn van Zutphen, only on MONEY FM 89.3.

Saturday Mornings with Glenn van Zutphen

MONEY FM 89.3 is Singapore’s first and only Business and Personal Finance station. MONEY FM is a 24-hour English talk format station featuring local and international business and financial news. We provide you with financial market and currency updates and insights from analysts, economists, policy makers, industry experts and business owners.

In the lighter hours, listen to discussions on social issues and features on topics that include health, education, arts and music.

MONEY FM 89.3 is Singapore&rsquo;s first and only Business and Personal Finance station. MONEY FM is a 24-hour English talk format station featuring local and international business and financial news. We provide you with financial market and currency updates and insights from analysts, economists, policy makers, industry experts and business owners.
In the lighter hours, listen to discussions on social issues and features on topics that include health, education, arts and music.

MONEY FM 89.3 is Singapore’s first and only Business and Personal Finance station.

MONEY FM 89.3

Start your weekend right with Glenn van Zutphen and an interesting mix of guests. Weekly news commentary with international journalists, and tidbits on Singapore's most interesting places with award-winning author Neil Humphreys.

Saturday Mornings: The Future of Customer Service: AI, Automation & More

MoneyFM 89.3 Saturday Mornings Show host Glenn van Zutphen talks with Elisa Mallis, Managing Director at the Center for Creative Leadership (CCL), and Mike Hardy, co‑author of the new Trends for Global Leadership: C‑Suite Insights Report. 

Over the past eight months, CCL conducted in‑depth interviews with business and HR leaders across regions to identify the five leadership trends defining what comes next. We explore one of the most important questions facing organisations today: Has globalisation reached an inflection point — and what does that mean for leadership? 

We discuss how leaders are navigating a world shaped by poly crisis — where economic shifts, digital acceleration, geopolitical uncertainty, and social fragmentation collide. Elisa and Mike share insights on the new leadership capabilities required: judgment under ambiguity, alignment across borders, resilience in disruption, and the ability to lead through complexity rather than control it.

MoneyFM 89.3 <a href="https://www.moneyfm893.sg/shows/saturday-mornings-with-glenn-van-zutphen/">Saturday Mornings Show </a><a href="https://WWW.glennvanzutphen.com">host Glenn van Zutphen</a> talks with&nbsp;Elisa Mallis, Managing Director at the Center for Creative Leadership (CCL), and Mike Hardy, co‑author of the new Trends for Global Leadership: C‑Suite Insights Report. 
Over the past eight months, CCL conducted in‑depth interviews with business and HR leaders across regions to identify the five leadership trends defining what comes next. We explore one of the most important questions facing organisations today: Has globalisation reached an inflection point &mdash; and what does that mean for leadership? 
We discuss how leaders are navigating a world shaped by poly crisis &mdash; where economic shifts, digital acceleration, geopolitical uncertainty, and social fragmentation collide. Elisa and Mike share insights on the new leadership capabilities required: judgment under ambiguity, alignment across borders, resilience in disruption, and the ability to lead through complexity rather than control it.

Saturday Mornings: Leadership at the Inflection Point: What the C‑Suite Must Do Now

The Wide Angle segment takes us across the Causeway to Paws of JB, a volunteer animal welfare initiative helping stray and abandoned animals in Johor Bahru. MoneyFM 89.3 Saturday Mornings Show host Glenn van Zutphen talks with Maxine Beak, Lead Volunteer, Paws of JB and Nick Wong, Paws of JB Volunteer. Unlike Singapore, where structured systems, sterilisation programmes, and regulatory support keep shelters stable, JB faces overcrowding, limited funding, weaker enforcement, and chronic medical challenges. Many shelters operate independently, relying solely on donations. Some even resort to expired medication due to lack of resources.

Paws of JB supports these shelters through feeding, cleaning, medical fundraising, and cross‑border adoption efforts — bringing animals to Singapore where they have a better chance of finding a home. Volunteers like Nick and Maxine describe heart breaking scenes: dogs kept in small cages for years, animals deprived of walks, and outbreaks like distemper spreading rapidly due to overcrowding.

The Wide Angle segment takes us across the Causeway to Paws of JB, a volunteer animal welfare initiative helping stray and abandoned animals in Johor Bahru. MoneyFM 89.3 <a href="https://www.moneyfm893.sg/shows/saturday-mornings-with-glenn-van-zutphen/">Saturday Mornings Show </a><a href="https://WWW.glennvanzutphen.com">host Glenn van Zutphen</a> talks with Maxine Beak, Lead Volunteer, Paws of JB and Nick Wong, Paws of JB Volunteer.&nbsp;Unlike Singapore, where structured systems, sterilisation programmes, and regulatory support keep shelters stable, JB faces overcrowding, limited funding, weaker enforcement, and chronic medical challenges. Many shelters operate independently, relying solely on donations. Some even resort to expired medication due to lack of resources.
<a href="https://www.instagram.com/pawsofjb/">Paws of JB </a>supports these shelters through feeding, cleaning, medical fundraising, and cross‑border adoption efforts &mdash; bringing animals to Singapore where they have a better chance of finding a home. Volunteers like Nick and Maxine describe heart breaking scenes: dogs kept in small cages for years, animals deprived of walks, and outbreaks like distemper spreading rapidly due to overcrowding.

Saturday Mornings: Saving Lives Across the Causeway... Inside the Work of Paws of JB

This week on Singapore Home Brew, we explore the return of one of Singapore’s most beloved traditions: the staycation. With airfare soaring and domestic leisure travel booming, Singaporeans are rediscovering the joy of recharging right here at home.

MoneyFM 89.3 Saturday Mornings Show host Glenn van Zutphen talks with Oriol Montal, Regional Vice President for Luxury APEC & Singapore at Marriott International, and Annette Lee, actor, comedian, and star of Marriott Bonvoy’s new “Never‑Ending Staycation” campaign... a comedic mini‑series featuring three quirky, distinctly local characters brought to life by Annette.

We discuss why Marriott launched this campaign now, how domestic travellers have become Singapore’s second‑largest source market, and the trends shaping how families, couples, and solo travellers choose their weekend escapes. Annette shares how she created her characters, her take on Singapore’s staycation culture, and the fun behind the scenes.

Annette also talks about her new Singapore movie: "Dream Stall" dropping on 27 May 2026!

This week on&nbsp;Singapore Home Brew, we explore the return of one of Singapore&rsquo;s most beloved traditions: the staycation. With airfare soaring and domestic leisure travel booming, Singaporeans are rediscovering the joy of recharging right here at home.
MoneyFM 89.3 <a href="https://www.moneyfm893.sg/shows/saturday-mornings-with-glenn-van-zutphen/">Saturday Mornings Show </a><a href="https://WWW.glennvanzutphen.com">host Glenn van Zutphen</a> talks with <a href="https://sg.linkedin.com/in/oriol-montal-3907b124">Oriol Montal, Regional </a>Vice President for Luxury APEC &amp; Singapore at <a href="https://www.marriott.com/en-us/destinations/singapore.mi">Marriott International,</a> and <a href="https://annettelee.sg/">Annette Lee, actor, comedian</a>, and star of Marriott Bonvoy&rsquo;s new &ldquo;Never‑Ending Staycation&rdquo; campaign... a comedic mini‑series featuring three quirky, distinctly local characters brought to life by Annette.
We discuss why Marriott launched this campaign now, how domestic travellers have become Singapore&rsquo;s second‑largest source market, and the trends shaping how families, couples, and solo travellers choose their weekend escapes. Annette shares how she created her characters, her take on Singapore&rsquo;s staycation culture, and the fun behind the scenes.
Annette also talks about her new Singapore movie: "<a href="https://annettelee.sg/dreamstallmovie">Dream Stall</a>" dropping on 27 May 2026!

Saturday Mornings: The Future of Customer Service: AI, Automation & More

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