Singapore’s property agency sector has come into focus after ERA Realty Network was issued a letter of censure by the Council for Estate Agencies over lapses in supervising a suspended salesperson and failures in internal processes. The case has drawn attention to how listing accuracy is monitored, how marketing practices are managed, and how accountability works within large agency networks.

Professor Sing Tien Foo, Provost's Chair Professor in the Department of Real Estate, NUS Business School, joins the Breakfast Show to unpack what this incident reveals about supervision and compliance in practice, how incentives shape agent behaviour, and what this means for buyers and sellers navigating today’s property market.