A new Zoom study shows that while Singapore’s 18–24-year-olds value AI speed and efficiency, 92% still want the option of escalating to a human agent.

What does this paradox reveal about the limits of AI in customer and workplace experiences? 

We unpack how brands can avoid loyalty killers and design seamless journeys that balance tech and empathy.

The findings also raise important questions for leaders planning tech investments and multi-generational workforce training.

Hosted by Michelle Martin featuring Lucas Lu, Head of Asia at Zoom.

A new Zoom study shows that while Singapore&rsquo;s 18&ndash;24-year-olds value AI speed and efficiency, 92% still want the option of escalating to a human agent.
What does this paradox reveal about the limits of AI in customer and workplace experiences?&nbsp;
We unpack how brands can avoid loyalty killers and design seamless journeys that balance tech and empathy.
The findings also raise important questions for leaders planning tech investments and multi-generational workforce training.
Hosted by Michelle Martin featuring Lucas Lu, Head of Asia at Zoom.

Your Money With Michelle Martin (9am - 12pm) It’s all about Your Money with Michelle Martin from 9am to 12pm. How to save, invest and make the best financial decisions for yourself. Listen to inspiring thinkers with “Influence” and hear from great authors in “Read”.

Your Money With Michelle Martin (9am - 12pm) It&rsquo;s all about Your Money with Michelle Martin from 9am to 12pm. How to save, invest and make the best financial decisions for yourself. Listen to inspiring thinkers with &ldquo;Influence&rdquo; and hear from great authors in &ldquo;Read&rdquo;.

Your Money with Michelle Martin

MONEY FM 89.3 is Singapore’s first and only Business and Personal Finance station. MONEY FM is a 24-hour English talk format station featuring local and international business and financial news. We provide you with financial market and currency updates and insights from analysts, economists, policy makers, industry experts and business owners.

In the lighter hours, listen to discussions on social issues and features on topics that include health, education, arts and music.

MONEY FM 89.3 is Singapore&rsquo;s first and only Business and Personal Finance station. MONEY FM is a 24-hour English talk format station featuring local and international business and financial news. We provide you with financial market and currency updates and insights from analysts, economists, policy makers, industry experts and business owners.
In the lighter hours, listen to discussions on social issues and features on topics that include health, education, arts and music.

MONEY FM 89.3 is Singapore’s first and only Business and Personal Finance station.

MONEY FM 89.3

How to save, invest and make the best financial decisions for yourself. Listen to inspiring thinkers with “Influence” and hear from great authors in “Read”.

It’s all about Your Money with Michelle Martin from 9am to 12pm. How to save, invest and make the best financial decisions for yourself. Listen to inspiring thinkers with “Influence” and hear from great authors in “Read”.

It&rsquo;s all about Your Money with Michelle Martin from 9am to 12pm. How to save, invest and make the best financial decisions for yourself. Listen to inspiring thinkers with &ldquo;Influence&rdquo; and hear from great authors in &ldquo;Read&rdquo;.

Your Money with Michelle Martin (9am - 12pm)

Influence:  Lucas Lu, Head of Asia, Zoom on future proofing with AI in the region

From Netflix’s earnings pop to a bond-market shock out of Tokyo - markets are suddenly on edge.

Netflix posts a near-30% jump in quarterly profits, but shares slide as investors digest higher content spending and a massive all-cash bid for Warner Bros., aimed at outflanking Paramount.

We zoom out to Wall Street’s sharp sell-off as geopolitical tensions flare and volatility spikes.

Then to Japan, where a sudden bond rout rattles global markets and raises fears of contagion beyond Tokyo.

Billionaire investor Ray Dalio warns of looming “capital wars” as foreign holders rethink US Treasuries.

Plus: UP or DOWN on United Airlines, Pop Mart, Busy Ming, Indonesia stocks - and a surprising airline angle tied to weight-loss drugs, hosted by Michelle Martin with Ryan Huang.

From Netflix&rsquo;s earnings pop to a bond-market shock out of Tokyo - markets are suddenly on edge.
Netflix posts a near-30% jump in quarterly profits, but shares slide as investors digest higher content spending and a massive all-cash bid for Warner Bros., aimed at outflanking Paramount.
We zoom out to Wall Street&rsquo;s sharp sell-off as geopolitical tensions flare and volatility spikes.
Then to Japan, where a sudden bond rout rattles global markets and raises fears of contagion beyond Tokyo.
Billionaire investor Ray Dalio warns of looming &ldquo;capital wars&rdquo; as foreign holders rethink US Treasuries.
Plus: UP or DOWN on United Airlines, Pop Mart, Busy Ming, Indonesia stocks - and a surprising airline angle tied to weight-loss drugs, hosted by Michelle Martin with Ryan Huang.

Market View: Netflix, Bonds & Capital Wars - When Markets Blink

The market looks strong - but only a handful of stocks are doing the lifting.

As 2026 begins, investors are grappling with a big question: can mega-cap dominance last, or is leadership finally starting to broaden?

With just 10% of the S&P 500 driving gains, valuation gaps are widening even as market breadth quietly improves.

We explore whether easing rates, broader earnings, and capital rotation are setting the stage for SMID-cap companies to step into the spotlight.

The conversation digs into AI’s shift from infrastructure to application, separating real earnings leverage from hype.

We also assess how new US tax incentives are shaping corporate behaviour - and whether small- and mid-cap fundamentals are truly recovering.

Joining the discussion is Ann Miletti, Head of Equity Investments and Chief Diversity Officer at Allspring Global Investments, hosted by Michelle Martin.

The market looks strong - but only a handful of stocks are doing the lifting.
As 2026 begins, investors are grappling with a big question: can mega-cap dominance last, or is leadership finally starting to broaden?
With just 10% of the S&amp;P 500 driving gains, valuation gaps are widening even as market breadth quietly improves.
We explore whether easing rates, broader earnings, and capital rotation are setting the stage for SMID-cap companies to step into the spotlight.
The conversation digs into AI&rsquo;s shift from infrastructure to application, separating real earnings leverage from hype.
We also assess how new US tax incentives are shaping corporate behaviour - and whether small- and mid-cap fundamentals are truly recovering.
Joining the discussion is Ann Miletti, Head of Equity Investments and Chief Diversity Officer at Allspring Global Investments, hosted by Michelle Martin.

Money and Me: Beyond the Magnificent 7 - Where the Next Winners Hide

Asia’s markets are flashing mixed signals - so how is a smart investor to think through where to really place money?

Michelle Martin unpacks Morningstar’s Q1 2026 Asia Investment Outlook with Lorraine Tan, cutting through the noise on growth, rates and risk.

From AI-driven earnings to valuation support - what’s real, what’s hype, and where the cracks could form.

We zoom in on fund flows, asset allocation shifts, and how China and Japan are shaping the regional picture.

Plus four Singapore stocks in focus - Singtel, StarHub, ST Engineering and SIA - and what investors should actually watch for next.

Finally, we talk portfolio anchors, red flags, and how to balance opportunity with defence in the year ahead - hosted by Michelle Martin.

Asia&rsquo;s markets are flashing mixed signals - so how is a smart investor to think through where to really place money?
Michelle Martin unpacks Morningstar&rsquo;s Q1 2026 Asia Investment Outlook with Lorraine Tan, cutting through the noise on growth, rates and risk. From AI-driven earnings to valuation support - what&rsquo;s real, what&rsquo;s hype, and where the cracks could form.
We zoom in on fund flows, asset allocation shifts, and how China and Japan are shaping the regional picture.
Plus four Singapore stocks in focus - Singtel, StarHub, ST Engineering and SIA - and what investors should actually watch for next.
Finally, we talk portfolio anchors, red flags, and how to balance opportunity with defence in the year ahead - hosted by Michelle Martin.

Influence: Lucas Lu, Head of Asia, Zoom on future proofing with AI in the region

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