A Happiness Report by Oracle has revealed that only 1 out of 5 brands have done enough to deliver happiness to the local buyers.

It found that brands that can create fresh experiences for customers and are up to their satisfaction, can achieve higher revenues. 

So, why aren’t the rest of the brands doing more?

Prime Time’s Timothy Go and Melissa Hyak speak with Jay Tuseth, Vice President, Applications, ASEAN and General Manager, Customer Experience (CX), Oracle, APAC, to find out more. 

A Happiness Report by Oracle has revealed that only 1 out of 5 brands have done enough to deliver happiness to the local buyers.
It found that brands that can create fresh experiences for customers and are up to their satisfaction, can achieve higher revenues. 
So, why aren’t the rest of the brands doing more?
Prime Time’s Timothy Go and Melissa Hyak speak with Jay Tuseth, Vice President, Applications, ASEAN and General Manager, Customer Experience (CX), Oracle, APAC, to find out more.

Money Matters is your guide to navigating the day's most important topics, from politics and current affairs to wealth management and trending issues. Every evening, the team delivers insightful discussions on business news, market movements, and the latest in alternative assets. Whether navigating the political landscape, understanding the economy, or uncovering emerging investment opportunities, Money Matters keeps you informed and ahead of the curve. Tune in daily to Hongbin Jeong and Chua Tian Tian from 4 pm to 7 pm on MONEY FM 89.3.

Money Matters is your guide to navigating the day's most important topics, from politics and current affairs to wealth management and trending issues. Every evening, the team delivers insightful discussions on business news, market movements, and the latest in alternative assets. Whether navigating the political landscape, understanding the economy, or uncovering emerging investment opportunities, Money Matters keeps you informed and ahead of the curve. Tune in daily to Hongbin Jeong and Chua Tian Tian from 4 pm to 7 pm on MONEY FM 89.3.

Money Matters with Hongbin Jeong and Chua Tian Tian

MONEY FM 89.3 is Singapore’s first and only Business and Personal Finance station. MONEY FM is a 24-hour English talk format station featuring local and international business and financial news. We provide you with financial market and currency updates and insights from analysts, economists, policy makers, industry experts and business owners.

In the lighter hours, listen to discussions on social issues and features on topics that include health, education, arts and music.

MONEY FM 89.3 is Singapore&rsquo;s first and only Business and Personal Finance station. MONEY FM is a 24-hour English talk format station featuring local and international business and financial news. We provide you with financial market and currency updates and insights from analysts, economists, policy makers, industry experts and business owners.
In the lighter hours, listen to discussions on social issues and features on topics that include health, education, arts and music.

MONEY FM 89.3 is Singapore’s first and only Business and Personal Finance station.

MONEY FM 89.3

Your evening guide to the day's most important topics — navigate the key events in politics, business, markets, wealth management, and top investment opportunities. Keeps you informed and ahead of the curve, daily.

Money Matters with Hongbin Jeong and Chua Tian Tian (4pm - 7pm)

Customer happiness is key to revenue growth, but are brands making them happy?

Polytechnic diplomas have been a cornerstone of Singapore’s workforce since 1954, supplying skilled talent across industries from engineering and biomedical science to aviation and media.

Yet, despite their proven value, diploma holders often face a persistent perception problem: they are seen as ‘good enough to start’, but not always equipped to lead or progress.

Is it finally time for the polytechnic diploma to get the recognition it deserves? And how can employers and institutions ensure that skills and potential, not just degrees, shape career progression?

On The Big Story, Hongbin Jeong speaks with Mubin Saadat, Deputy Opinion Editor, The Straits Times, to find out more.

Polytechnic diplomas have been a cornerstone of Singapore&rsquo;s workforce since 1954, supplying skilled talent across industries from engineering and biomedical science to aviation and media. Yet, despite their proven value, diploma holders often face a persistent perception problem: they are seen as &lsquo;good enough to start&rsquo;, but not always equipped to lead or progress. Is it finally time for the polytechnic diploma to get the recognition it deserves? And how can employers and institutions ensure that skills and potential, not just degrees, shape career progression? On The Big Story, Hongbin Jeong speaks with Mubin Saadat, Deputy Opinion Editor, The Straits Times, to find out more.

The Big Story: Is it time we stop underestimating polytechnic education?

M&A in 2026 is being shaped by a volatile, uncertain, and complex world. AI is transforming deal-making, Japan and India are seeing strong activity, and China and Hong Kong are shaking up cross-border deals. What does this mean for investors?

On Wealth Tracker, Hongbin Jeong speaks to Raghu Narain, Head of Investment Banking, APAC at Natixis CIB, for the latest.

M&amp;A in 2026 is being shaped by a volatile, uncertain, and complex world. AI is transforming deal-making, Japan and India are seeing strong activity, and China and Hong Kong are shaking up cross-border deals. What does this mean for investors?
On Wealth Tracker, Hongbin Jeong speaks to&nbsp;Raghu Narain, Head of Investment Banking, APAC at Natixis CIB, for the latest.

Wealth Tracker: Where the deals are - M&A trends investors should watch

On What’s Trending, Hongbin Jeong and Nadiah Koh look at Chinese kids tackling homework the size of billboards, literally A0 sheets that have parents and kids scrambling across the floor like urban planners. Is this a creative way to learn… or just extra pressure in disguise?

Then, we jet over to Davos, where French President Emmanuel Macron’s steel-blue aviators stole the show. Memes, copycats, and viral comparisons to Top Gun’s Maverick exploded online and even sent the stock of the sunglasses’ maker soaring. Is this the next fashion phenomenon or the weird economics of the internet at work?

On What&rsquo;s Trending, Hongbin Jeong and Nadiah Koh look at Chinese kids tackling homework the size of billboards, literally A0 sheets that have parents and kids scrambling across the floor like urban planners. Is this a creative way to learn&hellip; or just extra pressure in disguise?
Then, we jet over to Davos, where French President Emmanuel Macron&rsquo;s steel-blue aviators stole the show. Memes, copycats, and viral comparisons to Top Gun&rsquo;s Maverick exploded online and even sent the stock of the sunglasses&rsquo; maker soaring. Is this the next fashion phenomenon or the weird economics of the internet at work?

Customer happiness is key to revenue growth, but are brands making them happy?

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