A Happiness Report by Oracle has revealed that only 1 out of 5 brands have done enough to deliver happiness to the local buyers.

It found that brands that can create fresh experiences for customers and are up to their satisfaction, can achieve higher revenues. 

So, why aren’t the rest of the brands doing more?

Prime Time’s Timothy Go and Melissa Hyak speak with Jay Tuseth, Vice President, Applications, ASEAN and General Manager, Customer Experience (CX), Oracle, APAC, to find out more. 

A Happiness Report by Oracle has revealed that only 1 out of 5 brands have done enough to deliver happiness to the local buyers.
It found that brands that can create fresh experiences for customers and are up to their satisfaction, can achieve higher revenues. 
So, why aren’t the rest of the brands doing more?
Prime Time’s Timothy Go and Melissa Hyak speak with Jay Tuseth, Vice President, Applications, ASEAN and General Manager, Customer Experience (CX), Oracle, APAC, to find out more.

Your Way Home with Hongbin Jeong is your 4–8pm drive companion, guiding you through the day’s biggest headlines, trending conversations and the issues shaping Singapore and the world.

From news and current affairs to lifestyle insights and generational perspectives, the show helps you make sense of what’s happening — with clarity, context and a touch of personality.

Whether you’re catching up after a long day or tuning in on the move, Your Way Home keeps you informed, engaged and connected — all the way home.

And she closes the day with a song that says it all.

Your Way Home with Hongbin Jeong is your 4&ndash;8pm drive companion, guiding you through the day&rsquo;s biggest headlines, trending conversations and the issues shaping Singapore and the world.
From news and current affairs to lifestyle insights and generational perspectives, the show helps you make sense of what&rsquo;s happening &mdash; with clarity, context and a touch of personality.
Whether you&rsquo;re catching up after a long day or tuning in on the move, Your Way Home keeps you informed, engaged and connected &mdash; all the way home.
And she closes the day with a song that says it all.

Your Way Home with Hongbin Jeong

MONEY FM 89.3 is Singapore’s first and only Business and Personal Finance station. MONEY FM is a 24-hour English talk format station featuring local and international business and financial news. We provide you with financial market and currency updates and insights from analysts, economists, policy makers, industry experts and business owners.

In the lighter hours, listen to discussions on social issues and features on topics that include health, education, arts and music.

MONEY FM 89.3 is Singapore&rsquo;s first and only Business and Personal Finance station. MONEY FM is a 24-hour English talk format station featuring local and international business and financial news. We provide you with financial market and currency updates and insights from analysts, economists, policy makers, industry experts and business owners.
In the lighter hours, listen to discussions on social issues and features on topics that include health, education, arts and music.

MONEY FM 89.3 is Singapore’s first and only Business and Personal Finance station.

MONEY FM 89.3

Your Way Home with Hongbin Jeong is your 4–8pm drive companion,

Customer happiness is key to revenue growth, but are brands making them happy?

Singapore is investing heavily in its water future, with a new S$97 million commitment aimed at strengthening the nation’s water capabilities amid rising demand, climate uncertainty and a growing population.

Announced at the Singapore International Water Week, the investment will support efforts to improve water efficiency, develop advanced treatment technologies and meet the needs of high-growth industries such as data centres and semiconductor manufacturing. It also comes as major infrastructure projects, including the newly completed Tengah Service Reservoir, begin to play a bigger role in securing Singapore’s water supply.

As water challenges intensify around the world, could innovation in water technology become one of Singapore’s greatest strategic advantages? And how can the nation continue to keep water secure, affordable and reliable for generations to come?

On The Big Story, Hongbin Jeong speaks with Ong Tze Chin, Chief Executive of PUB, to find out more.

Singapore is investing heavily in its water future, with a new S$97 million commitment aimed at strengthening the nation&rsquo;s water capabilities amid rising demand, climate uncertainty and a growing population.
Announced at the Singapore International Water Week, the investment will support efforts to improve water efficiency, develop advanced treatment technologies and meet the needs of high-growth industries such as data centres and semiconductor manufacturing. It also comes as major infrastructure projects, including the newly completed Tengah Service Reservoir, begin to play a bigger role in securing Singapore&rsquo;s water supply.
As water challenges intensify around the world, could innovation in water technology become one of Singapore&rsquo;s greatest strategic advantages? And how can the nation continue to keep water secure, affordable and reliable for generations to come?
On The Big Story, Hongbin Jeong speaks with Ong Tze Chin, Chief Executive of PUB, to find out more.

The Big Story: Nearly $100M to secure Singapore’s water future. Can it hold up against climate change?

Would you shop on a fake online store if it gave you all the excitement of buying something… without actually spending any money?

A new trend from South Korea is turning heads online. Known as "dopamine sites", these fake shopping and food delivery platforms let users browse products, fill up carts, compare deals, place orders and even track deliveries — except nothing ever arrives and no money changes hands.

On What's Trending, Hongbin Jeong, Nadiah Koh and Nazirul Asrar explore the psychology behind dopamine sites, why they're becoming popular among younger consumers facing economic pressures, and whether pretending to shop can actually help people save money. Plus, we ask the bigger question: are we addicted to the things we buy, or the rush of buying them?

Would you shop on a fake online store if it gave you all the excitement of buying something&hellip; without actually spending any money?
A new trend from South Korea is turning heads online. Known as "dopamine sites", these fake shopping and food delivery platforms let users browse products, fill up carts, compare deals, place orders and even track deliveries &mdash; except nothing ever arrives and no money changes hands.
On What's Trending, Hongbin Jeong, Nadiah Koh and Nazirul Asrar explore the psychology behind dopamine sites, why they're becoming popular among younger consumers facing economic pressures, and whether pretending to shop can actually help people save money. Plus, we ask the bigger question: are we addicted to the things we buy, or the rush of buying them?

What's Trending: Would you use a fake shopping app to save money? South Koreans are doing it

Most workplaces say they want employees who speak up — people who challenge ideas, raise concerns and offer honest feedback. But in reality, many workers choose to stay silent. Is that a sign of disengagement, or simply a rational response to workplace culture?

A recent debate has reignited questions about why some employees hesitate to voice their opinions. While younger workers are increasingly encouraged to be authentic, vocal and challenge the status quo, older generations were often taught to respect hierarchy and avoid conflict.

So when is speaking up the right move? How can employees raise concerns without damaging relationships or career prospects? 

On The Agenda, Hongbin Jeong speaks with Crystal Lim-Lange, Co-Founder of Deep Human Club and Forest Wolf, to find out more. 

Most workplaces say they want employees who speak up &mdash; people who challenge ideas, raise concerns and offer honest feedback. But in reality, many workers choose to stay silent.&nbsp;Is that a sign of disengagement, or simply a rational response to workplace culture?
A recent debate has reignited questions about why some employees hesitate to voice their opinions. While younger workers are increasingly encouraged to be authentic, vocal and challenge the status quo, older generations were often taught to respect hierarchy and avoid conflict.
So when is speaking up the right move? How can employees raise concerns without damaging relationships or career prospects?&nbsp;
On The Agenda, Hongbin Jeong speaks with Crystal Lim-Lange, Co-Founder of Deep Human Club and Forest Wolf, to find out more.&nbsp;

Customer happiness is key to revenue growth, but are brands making them happy?

In 2 playlist(s)

Your Way Home with Hongbin Jeong

Social links

Follow podcast

Recent clips