As AI becomes increasingly embedded in the insurance industry, it is changing not just how insurers process claims, but how consumers buy, use and experience insurance.

From AI assessing claims and detecting fraud to recommending coverage and streamlining the customer journey, how much of our interaction with insurers could eventually be handled by AI?

On AI & Me: Eye on AI, Lynlee Foo speaks with Raunak Mehta, Co-Founder and CEO, Igloo, about how AI is changing the way we buy and use insurance and where humans still need to be involved.