Ever been on hold with a call centre about a financial issue that you didn't create? When you finally get through, did things get better – or worse? Our special guest, influencer Jordana Brown ("That British Girl"), had a stressful situation with Centrelink that went viral. She tells Pete and Ben about trying to navigate bureaucracy, standing up for what's right and how faith and kindness improve terrible exchanges.  

Jordana Brown is an influential social media personality known as "That British Girl" on platforms like Instagram, TikTok, and Facebook. Before becoming an influencer, Jordana worked extensively in the production field, spending over 15 years behind the camera in a major UK church. Jordana currently hosts the Morning Wake-up Show on Salt1065 on Australia’s Sunshine Coast.

Key Takeaways:

• Jordana Brown's Journey: Discover how Jordana moved from behind the scenes in production to becoming a prominent influencer and radio host.
• Navigating Bureaucracy: Learn about Jordana's challenging experience with Centrelink, highlighting the importance of perseverance and clarity in dealing with life admin.
• The Role of Empathy: Maintaining politeness and empathy – even in frustrating circumstances – can lead to resolution and change.
• Faith in Adversity: Explore how Jordana's Christian faith provided comfort and guidance during extensive struggles with public services.
• Financial Awareness: Gain insights into overcoming emotional spending and the benefits of seeking professional financial advice.

Notable Quotes:

• "I became an accidental influencer. I've always worked behind the camera and just started randomly creating videos."
• "The one thing I'll have to say as an influencer—the amount of trolling I get – [but] I try to remember they are human as well."
• "The older I get, the more I think I'm empathetic."
• "From the responses from the video, it was kindness. So, yes, my takeaway is: Be kind."

Resources:

• That British Girl on Instagram: @thejordanagrace

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We love your questions. Contact the Money: Faith and Finance team and we will aim to get back to you in a future episode. 

Pete Burrows is an accountant for small business and individuals with Lower Russell and Farr in Penrith, Western Sydney, Australia.

Ben McEachen hosts Hope Mornings on Hope 103.2FM in Sydney, Australia.