Host: Andrew Birmingham - Editor - CX | Martech | Ecom

A year after Mi3 Australia began its agentic AI research deep dive – dubbed Inside the Tornado – that first wave of febrile experimentation has given way to what feels like the beginning of a Cambrian explosion as businesses embed AI agents into core operations, and realise measurable gains in areas ranging from pricing optimisation to creative production. But as adoption accelerates, executives say attention is shifting from the promise of autonomous systems to the practical realities of governing them, understanding and controlling costs and ensuring they do not drift off course – because they will absolutely drift of course.

Speaking with Inside the Tornado author, and Mi3 Tech editor Andrew Birmingham, T2 Tea marketing director Peter Randeria and Omnicom Oceania chief product officer Alex Pacey argue that the organisations moving fastest are not those taking the greatest risks, but those building the strongest governance foundations. Their message is clear: agentic AI can create significant commercial value, but success depends on the discipline to supervise it, redesign workflows around it and manage its rapidly growing economic footprint, as much as it requires corralling a still immature and rapidly evolving technology that even its developers sometime still struggle to understand.