We’ve all been there — trapped in customer service purgatory, listening to that same four-second loop of hold music while an automated voice insists our call is “very important.” But what if the future of customer service didn’t make you want to throw your phone across the room? In this episode of Hello Future, we’re diving into why customer service has become everyone’s least favorite modern ritual — and how utilizing AI in a counter-intuitive way might finally fix it with SymmetriCall.com Co-Founder and CEO, Scott Hazard. A tech breakthrough in using AI to bring people together both the customer and the business, helping people actually understand your frustration, to predictive systems that solve problems before you call, we’ll explore how technology could make helplines feel a little more… helpful.Grab your popcorn (and your unresolved support tickets) — it’s time to see if  state-of-the-art technology for businesses can provide customers with great customer service. Oh, and by the way, Scott was a student of the iconic Apple founder, Steve Jobs. Under Steve’s vision Scott helped open customer-centric Apple Stores all over the globe.

We&rsquo;ve all been there &mdash; trapped in customer service purgatory, listening to that same four-second loop of hold music while an automated voice insists our call is &ldquo;very important.&rdquo; But what if the future of customer service didn&rsquo;t make you want to throw your phone across the room? In this episode of Hello Future, we&rsquo;re diving into why customer service has become everyone&rsquo;s least favorite modern ritual &mdash; and how utilizing AI in a counter-intuitive way might finally fix it with SymmetriCall.com Co-Founder and CEO, Scott Hazard. A tech breakthrough in using AI to bring people together both the customer and the business, helping people actually understand your frustration, to predictive systems that solve problems before you call, we&rsquo;ll explore how technology could make helplines feel a little more&hellip; helpful.Grab your popcorn (and your unresolved support tickets) &mdash; it&rsquo;s time to see if &nbsp;state-of-the-art technology for businesses can provide customers with great customer service. Oh, and by the way, Scott was a student of the iconic Apple founder, Steve Jobs. Under Steve&rsquo;s vision Scott helped open customer-centric Apple Stores all over the globe.

We’ve all been there — trapped in customer service purgatory, listening to that same four-second loop of hold music while an automated voice insists our call is “very important.” But what if the future of customer service didn’t make you want to throw your phone across the room?

HELLO FUTURE: Press 0 for Hope: The Future of Customer Service (Without the Wait Music)

https://api.omny.fm/orgs/e73c998e-6e60-432f-8610-ae210140c5b1/clips/6305476a-265b-47b4-8b41-b3b6003ee62f/transcript

Kevin and Professor Carlsson look at the next era of delivery — a world where rooftop drone pads, airborne supply lanes, and smart trucks work together like a futuristic North Pole logistics system. Think fast: medicine delivered in minutes, groceries dropped from the sky, emergency supplies sent ahead of storms, all coordinated by algorithms that feel like they’re pulled straight out of a holiday sci-fi movie. A fun, high-energy dive into the flying, blinking, buzzing supply chain of tomorrow.

Kevin and Professor Carlsson look at the next era of delivery &mdash; a world where rooftop drone pads, airborne supply lanes, and smart trucks work together like a futuristic North Pole logistics system. Think fast: medicine delivered in minutes, groceries dropped from the sky, emergency supplies sent ahead of storms, all coordinated by algorithms that feel like they&rsquo;re pulled straight out of a holiday sci-fi movie. A fun, high-energy dive into the flying, blinking, buzzing supply chain of tomorrow.

Kevin and Professor Carlsson look at the next era of delivery — a world where rooftop drone pads, airborne supply lanes, and smart trucks work together like a futuristic North Pole logistics system.

HELLO FUTURE: Sky Routes & Super Sleighs: How Drones Will Rewrite the Supply Chain

https://api.omny.fm/orgs/e73c998e-6e60-432f-8610-ae210140c5b1/clips/a9100d0a-7486-4717-90c8-b3af010b5e31/transcript

From drone drops to AI-optimized logistics, Kevin looks at how the future of shipping is rewriting Santa’s playbook — and what happens when everyone has a sleigh of their own. Host Kevin Cirilli teams up with USC Professor John Carlsson to explore a world where delivery trucks become mini flying airports and drones zip out like high-tech reindeer. Packages don’t wait for drivers to stop — drones launch, drop gifts on your doorstep, then swoop back as the truck keeps rolling. Carlsson explains how the math behind this “horsefly” model could turn everyday deliveries into a sci-fi Santa run, with fleets that learn, adapt, and beat traffic from the sky.

From drone drops to AI-optimized logistics, Kevin looks at how the future of shipping is rewriting Santa&rsquo;s playbook &mdash; and what happens when everyone has a sleigh of their own. Host Kevin Cirilli teams up with USC Professor John Carlsson to explore a world where delivery trucks become mini flying airports and drones zip out like high-tech reindeer. Packages don&rsquo;t wait for drivers to stop &mdash; drones launch, drop gifts on your doorstep, then swoop back as the truck keeps rolling. Carlsson explains how the math behind this &ldquo;horsefly&rdquo; model could turn everyday deliveries into a sci-fi Santa run, with fleets that learn, adapt, and beat traffic from the sky.

From drone drops to AI-optimized logistics, Kevin looks at how the future of shipping is rewriting Santa’s playbook — and what happens when everyone has a sleigh of their own. Host Kevin Cirilli teams up with USC Professor John Carlsson to explore a world where delivery trucks become mini flying airports and drones zip out like high-tech reindeer. 

HELLO FUTURE: Santa by Drone? Will Rudolph get replaced by AI? — The Future of Holiday Delivery

https://api.omny.fm/orgs/e73c998e-6e60-432f-8610-ae210140c5b1/clips/bd8b2a92-01cd-4789-ae16-b3ae005fc74c/transcript

Kevin Cirilli teams up with Professor Saad to break down the giant buildings powering your apps, your AI, and your entire online life. Think of data centers as the secret server cities behind every swipe, stream, and search. Kevin and Saad explain why these digital fortresses are suddenly exploding everywhere, why they cost a fortune, and how they’re becoming the new backbone of the modern world.

Kevin Cirilli teams up with Professor Saad to break down the giant buildings powering your apps, your AI, and your entire online life. Think of data centers as the secret server cities behind every swipe, stream, and search. Kevin and Saad explain why these digital fortresses are suddenly exploding everywhere, why they cost a fortune, and how they&rsquo;re becoming the new backbone of the modern world.

Kevin Cirilli teams up with Professor Saad to break down the giant buildings powering your apps, your AI, and your entire online life. 

HELLO FUTURE: The Data Center Boom: Why the Future Needs Bigger Digital Fortresses

https://api.omny.fm/orgs/e73c998e-6e60-432f-8610-ae210140c5b1/clips/4a558440-065d-4c8d-96fc-b3ad0100eb93/transcript

Kevin Cirilli teams up with MIT Sloan’s Sharmila C. Chatterjee to explore the next era of shopping — a world where robots restock shelves, AI finds your perfect outfit, and smart stores know exactly what you need before you do. But here’s the twist: we’re still going to want to shop in person. Chatterjee explains why people love wandering aisles, touching products, talking to real humans, and discovering things by surprise. AI will make shopping faster, cooler, and more personalized — but the mall isn’t going anywhere.

Kevin Cirilli teams up with MIT Sloan&rsquo;s Sharmila C. Chatterjee to explore the next era of shopping &mdash; a world where robots restock shelves, AI finds your perfect outfit, and smart stores know exactly what you need before you do. But here&rsquo;s the twist: we&rsquo;re still going to want to shop in person. Chatterjee explains why people love wandering aisles, touching products, talking to real humans, and discovering things by surprise. AI will make shopping faster, cooler, and more personalized &mdash; but the mall isn&rsquo;t going anywhere.

Kevin Cirilli teams up with MIT Sloan’s Sharmila C. Chatterjee to explore the next era of shopping — a world where robots restock shelves, AI finds your perfect outfit, and smart stores know exactly what you need before you do. But here’s the twist: we’re still going to want to shop in person.

HELLO FUTURE: The Future of Shopping: Robots, AI… and Still Going to the Mall

https://api.omny.fm/orgs/e73c998e-6e60-432f-8610-ae210140c5b1/clips/fe20c381-4f6b-46c5-8353-b3aa0031f3fe/transcript

Kevin Cirilli sits down with Dr. Fred Jordan, co-founder of FinalSpark in Switzerland, to talk about a breakthrough that sounds almost unbelievable: tiny groups of human cells that behave like simple, living computers. These “mini brains” can react to signals, make basic adjustments, and hint at a future where technology doesn’t just run — it grows. Kevin and Dr. Jordan explore what this new kind of computing could mean for everyday life: smarter devices that use far less energy, new tools for medicine and learning, and a future where biology and technology work side by side in ways we’ve only imagined. It’s a look at a future where computers may feel a little more alive, a little more human, and a lot more full of possibility.

Kevin Cirilli sits down with Dr. Fred Jordan, co-founder of FinalSpark in Switzerland, to talk about a breakthrough that sounds almost unbelievable: tiny groups of human cells that behave like simple, living computers. These &ldquo;mini brains&rdquo; can react to signals, make basic adjustments, and hint at a future where technology doesn&rsquo;t just run &mdash; it grows.&nbsp;Kevin and Dr. Jordan explore what this new kind of computing could mean for everyday life: smarter devices that use far less energy, new tools for medicine and learning, and a future where biology and technology work side by side in ways we&rsquo;ve only imagined. It&rsquo;s a look at a future where computers may feel a little more alive, a little more human, and a lot more full of possibility.

Kevin Cirilli sits down with Dr. Fred Jordan, co-founder of FinalSpark in Switzerland, to talk about a breakthrough that sounds almost unbelievable: tiny groups of human cells that behave like simple, living computers. These “mini brains” can react to signals, make basic adjustments, and hint at a future where technology doesn’t just run — it grows.

HELLO FUTURE: The Rise of Computer Organoids

https://api.omny.fm/orgs/e73c998e-6e60-432f-8610-ae210140c5b1/clips/ff5544d4-f119-4a23-88e6-b3a600484d77/transcript

Kevin Cirilli sits down with Jim Hardaway — COO of Novelty Lights and one of the nation’s leading authorities on holiday displays — to trace how America became obsessed with lighting up the season. From German candle-lit trees in the 1800s, to the first electric strands in the early 1900s, to Reginald Fessenden’s 1906 broadcast of O Holy Night that merged Christmas with cutting-edge radio tech, Kevin and Jim map the full arc of Christmas-tech innovation. And of course: National Lampoon’s Christmas Vacation. Hardaway explains how the 1989 film — and Clark Griswold’s infamous “blinding the neighbors / knocking out the grid” scene — didn’t just become a punchline. It sparked a nationwide arms race of holiday displays and kicked off a modern industry. Together, Cirilli and Hardaway look ahead to what’s next: AI-choreographed displays, sustainable LEDs, solar-powered strands, and drone shows that rewrite the sky. If you’ve ever wondered how Christmas became a national tech sport — and where it’s heading — this episode is your new holiday classic

Kevin Cirilli sits down with Jim Hardaway &mdash; COO of Novelty Lights and one of the nation&rsquo;s leading authorities on holiday displays &mdash; to trace how America became obsessed with lighting up the season. From German candle-lit trees in the 1800s, to the first electric strands in the early 1900s, to Reginald Fessenden&rsquo;s 1906 broadcast of O Holy Night that merged Christmas with cutting-edge radio tech, Kevin and Jim map the full arc of Christmas-tech innovation. And of course: National Lampoon&rsquo;s Christmas Vacation. Hardaway explains how the 1989 film &mdash; and Clark Griswold&rsquo;s infamous &ldquo;blinding the neighbors / knocking out the grid&rdquo; scene &mdash; didn&rsquo;t just become a punchline. It sparked a nationwide arms race of holiday displays and kicked off a modern industry. Together, Cirilli and Hardaway look ahead to what&rsquo;s next: AI-choreographed displays, sustainable LEDs, solar-powered strands, and drone shows that rewrite the sky. If you&rsquo;ve ever wondered how Christmas became a national tech sport &mdash; and where it&rsquo;s heading &mdash; this episode is your new holiday classic

Kevin Cirilli sits down with Jim Hardaway — COO of Novelty Lights and one of the nation’s leading authorities on holiday displays — to trace how America became obsessed with lighting up the season. From German candle-lit trees in the 1800s, to the first electric strands in the early 1900s, to Reginald Fessenden’s 1906 broadcast of O Holy Night that merged Christmas with cutting-edge radio tech, Kevin and Jim map the full arc of Christmas-tech innovation.

HELLO FUTURE: The Future of Christmas Lights — From Clark Griswold to Rudolph the Red Nose Drone

https://api.omny.fm/orgs/e73c998e-6e60-432f-8610-ae210140c5b1/clips/9059aa95-6fd6-451a-9316-b3a600470a4c/transcript

The Algorithm and the Soul — Can AI Dream? Can a machine imagine — or even dream? In this episode of HELLO FUTURE with Kevin Cirilli, Dr. Maya Ackerman — author of Creative Machines: AI, Art & Us — joins Kevin to explore what happens when computers start to hallucinate. From AI image generators that invent worlds to music programs that “hear” melodies no one’s ever written, Ackerman explains how these systems mimic the brain’s dream state — and what that says about us. Together, they ask: when an algorithm creates something that feels emotional, is it a reflection of us… or something new being born? Ackerman argues that creative AI is more than code — it’s a mirror showing humanity what it means to dream

The Algorithm and the Soul &mdash; Can AI Dream? Can a machine imagine &mdash; or even dream? In this episode of HELLO FUTURE with Kevin Cirilli, Dr. Maya Ackerman &mdash; author of Creative Machines: AI, Art &amp; Us &mdash; joins Kevin to explore what happens when computers start to hallucinate. From AI image generators that invent worlds to music programs that &ldquo;hear&rdquo; melodies no one&rsquo;s ever written, Ackerman explains how these systems mimic the brain&rsquo;s dream state &mdash; and what that says about us. Together, they ask: when an algorithm creates something that feels emotional, is it a reflection of us&hellip; or something new being born? Ackerman argues that creative AI is more than code &mdash; it&rsquo;s a mirror showing humanity what it means to dream

The Algorithm and the Soul — Can AI Dream? Can a machine imagine — or even dream? In this episode of HELLO FUTURE with Kevin Cirilli, Dr. Maya Ackerman — author of Creative Machines: AI, Art & Us — joins Kevin to explore what happens when computers start to hallucinate.

HELLO FUTURE: Can Artificial Intelligence Dream & Hallucinate?

https://api.omny.fm/orgs/e73c998e-6e60-432f-8610-ae210140c5b1/clips/d576cced-a147-4ece-8d77-b3a60045ac47/transcript

The Algorithm and the Soul — Can AI Dream? Can a machine imagine — or even dream? In this episode of HELLO FUTURE with Kevin Cirilli, Dr. Maya Ackerman — author of Creative Machines: AI, Art & Us — joins Kevin to explore what happens when computers start to hallucinate. From AI image generators that invent worlds to music programs that “hear” melodies no one’s ever written, Ackerman explains how these systems mimic the brain’s dream state — and what that says about us. Together, they ask: when an algorithm creates something that feels emotional, is it a reflection of us… or something new being born? Ackerman argues that creative AI is more than code — it’s a mirror showing humanity what it means to dream.

The Algorithm and the Soul &mdash; Can AI Dream? Can a machine imagine &mdash; or even dream? In this episode of HELLO FUTURE with Kevin Cirilli, Dr. Maya Ackerman &mdash; author of Creative Machines: AI, Art &amp; Us &mdash; joins Kevin to explore what happens when computers start to hallucinate. From AI image generators that invent worlds to music programs that &ldquo;hear&rdquo; melodies no one&rsquo;s ever written, Ackerman explains how these systems mimic the brain&rsquo;s dream state &mdash; and what that says about us. Together, they ask: when an algorithm creates something that feels emotional, is it a reflection of us&hellip; or something new being born? Ackerman argues that creative AI is more than code &mdash; it&rsquo;s a mirror showing humanity what it means to dream.

The Algorithm and the Soul — Can AI Dream? Can a machine imagine — or even dream? In this episode of HELLO FUTURE with Kevin Cirilli, Dr. Maya Ackerman — author of Creative Machines: AI, Art & Us — joins Kevin to explore what happens when computers start to hallucinate. 

https://api.omny.fm/orgs/e73c998e-6e60-432f-8610-ae210140c5b1/clips/b81e5fbc-dfc6-4b88-8c41-b38a0018ec99/transcript

Kevin Cirilli sits down with Matt Swayne, co-founder of The Quantum Insider, to explore how quantum computing could disrupt cryptocurrency and modern encryption systems. They break down the real risks of quantum computers cracking today’s cryptographic standards, the uncertain timeline for quantum threats, and the steps government and industry leaders are taking to build quantum-resistant security solutions. The discussion cuts through media hype to explain what’s truly at stake, why proactive cybersecurity planning is essential, and how a future of coexisting quantum and classical computing will shape digital security in the years ahead.

Kevin Cirilli sits down with Matt Swayne, co-founder of The Quantum Insider, to explore how&nbsp;quantum computing could disrupt cryptocurrency and modern encryption systems. They break down the real risks of quantum computers cracking today&rsquo;s cryptographic standards, the uncertain timeline for quantum threats, and the steps government and industry leaders are taking to build quantum-resistant security solutions. The discussion cuts through media hype to explain what&rsquo;s truly at stake, why proactive cybersecurity planning is essential, and how a future of coexisting quantum and classical computing will shape digital security in the years ahead.

Kevin Cirilli sits down with Matt Swayne, co-founder of The Quantum Insider, to explore how quantum computing could disrupt cryptocurrency and modern encryption systems. 

HELLO FUTURE: Will Quantum Computers Kill Cryptocurrency?

https://api.omny.fm/orgs/e73c998e-6e60-432f-8610-ae210140c5b1/clips/c1bdf872-3790-4cdb-a613-b3a6004349f5/transcript

HELLO, FUTURE with Kevin Cirilli is the daily podcast where tomorrow’s biggest questions come alive. Are aliens already visiting us? Could your next job be in space? What if satellites could find lost cities, or stop the next wildfire? What happens if America loses the space race… or if every satellite went dark tomorrow? From Mars to UFOs, from flying cars to “civilization starter kits,” each episode blends science, technology, and imagination with the real choices shaping our world. It’s smart, fast, and curious, built for anyone who’s ever looked up at the night sky and wondered what comes next. This isn’t science fiction. It’s the future, knocking on your door. 

HELLO, FUTURE with Kevin Cirilli&nbsp;is the daily podcast where tomorrow&rsquo;s biggest questions come alive. Are aliens already visiting us? Could your next job be in space? What if satellites could find lost cities, or stop the next wildfire? What happens if America loses the space race&hellip; or if every satellite went dark tomorrow? From Mars to UFOs, from flying cars to &ldquo;civilization starter kits,&rdquo; each episode blends science, technology, and imagination with the real choices shaping our world. It&rsquo;s smart, fast, and curious, built for anyone who&rsquo;s ever looked up at the night sky and wondered what comes next. This isn&rsquo;t science fiction. It&rsquo;s the future, knocking on your door.&nbsp;

HELLO FUTURE with Kevin Cirilli

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