By Newsbreak Producer Hoosen Ebrahim - The Financial Sector Conduct Authority (FSCA) has shed light on a study showing that more than 80% of people trust banks - while cash loan and insurance providers are among the least trusted. The "South African Financial and Customer Behavior and Sentiment Study" goes in-depth into explaining how many respondents worry about whether insurers will pay out claims, adding to the overall mistrust from past experiences. The study stresses the need for clear communication and better customer service to rebuild this trust, highlighting why change is vital in the industry. Ask Africa Director, Dr Sarina Howie explains...