What does it mean to actually lead with empathy? In this candid, energizing episode, Farnoosh sits down with Claude Silver, Chief Heart Officer at VaynerMedia, to explore how emotional intelligence, radical transparency, and kindness can shape corporate culture. From redefining empathy as “riding shotgun” on someone’s journey to building an award-winning workplace from the inside out, Claude shares the origin story of her unconventional role, the challenges of navigating hybrid work, and her bold philosophy of emotional efficiency.