What does it really mean to understand your own influence as a leader?

In this episode, host and Emmy Award-winning journalist Jessica Chen sits down with Ben Walter, CEO of JP Morgan Workplace Solutions and former head of Chase for Business — the arm of Chase Bank serving over seven million small businesses across the U.S.

Ben's leadership philosophy didn't start in a boardroom. It started watching his father, a rabbi who led a major congregation for decades in Houston, Texas. From those early lessons in authenticity and patience to a 30-year career spanning Continental Airlines, BlackRock, and Hiscox, Ben has developed a deeply human approach to leading at scale.

Ben and Jessica explore what he calls the "blast radius" of leadership — how an offhand remark from the boss can set an entire organization in motion — alongside his framework of confident humility, the idea that experience should make you both more decisive and more aware of how much can go wrong. They also get into why honest feedback is the greatest gift you can give someone in their career, and why waiting too long to address underperformance doesn't help anyone.

To hear more from Ben—check out The Unshakeables Podcast