Keep it AI - ServiceNow clips

Keep it AI - ServiceNow

Join us to explore the future of ServiceNow Agentic AI, cloud innovation, and IT automation. Each episode features actionable insights, expert perspectives from technology leaders, and strategic advice to empower your business transformation. Stay ahead, informed, and ready to drive innovation.

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Clips Playlists

Agentic AI workflows for AIOps
In this episode, we explore the transformative impact of agentic AI frameworks on IT operations and AIOps with Rani Tzur, Director Product Management. Discover how agentic AI can enhance decision-making, automate tasks, and improve efficiency in IT management during issue triaging and investigation.
16:34
Accenture's Approach to AIOps & GenAI
Join Usman Sindhu as he sits down with Accenture's Bryan Locke to discuss the evolution of AIOps, the role of Generative AI in IT operations, and how Accenture is optimizing observability, automation, and cost efficiency for the future.
17:25
Leap into the automation future: How GenAI is enabling self-healing IT
In this episode, Usman Sindhu and Ram Devanathan unpack the power of GenAI-driven automation, explaining how AI can analyze historical incidents, cluster issues, and recommend optimized resolution workflows. Learn how enterprises are using AI-powered Learning-Enhanced Automation Playbooks (LEAP) to…
16:27
ServiceNow's agentic AI framework explained: What you need to know
In this episode, we explore how ServiceNow’s Agentic AI / AI Agent framework is revolutionizing enterprise workflows. Joined by Victor Chen, Outbound Product Manager at ServiceNow, we dive into how AI agents leverage data, workflows, and automation to drive efficiency and productivity at scale. Ler…
15:45
Creating an agentic AI framework for observability
In this episode, we'll discuss the practical applications of Agentic AI in IT operations. You will learn how various observability AI agents can interact to solve specific use cases. Reach out to us if you have questions.
13:03
AIOps Continual Improvement
Jason Smith, Director of Outbound Product Management, ITOM, discusses the steps to measure AIOps as a product and an offering. Hear him explain specific metrics and success indicators to help with AIOps implementation. You can see the full AIOps 101 series here.
19:01
Getting ready for the AIOps project
In this episode, we discuss how to get started on your AIOps journey. Learn from Alexander and Akif as they share the tips and tricks to build an AIOps team, get sponsorship, and start your first use cases. Grab this ebook to learn more. https://www.servicenow.com/lpebk/deliver-digital-services-pre…
21:52
The role of Generative AI in AIOps
Join Madhuri Manikonda from the Digital Technologies and Rani Tzur to what is new in AIOps and how is Generative AI helping to improve resolution efforts. Hear about the new Now Assist for ITOM feature and how it can help you.
16:53
Microsoft Azure Cloud talk with Miguel Meza
In this episode, hear from Miguel Meza as we discuss the cloud trends. We focus on how Microsoft customers are adopting Azure and what are some of the best practices. Go herehttp://your.servicenow.com/microsoft. to learn about ServiceNow and Microsoft’s joint offerings.
15:04
On the heels of cloud adoption
The technology landscape is constantly changing. I sat down with Josh Goldstein, VP of Product Strategy at ServiceNow, to learn what he’s hearing from customers about cloud adoption.
16:24