Chris Nassetta has served as President and CEO of Hilton since 2007, leading the organization through some extraordinary challenges. Chris’s focus on a sustainable growth model and a brand-led, network-driven strategy has enabled Hilton to cultivate 25 brands and serve more than 250 million travelers annually. In today’s episode, Chris discusses this journey with Eric Kutcher, our North America Chair and Senior Partner, and shares what he’s learned about leadership along the way. Looking ahead, he explains why AI is the greatest gift for Hilton to deliver what customers want, whenever and wherever they want it.

Related Insights

CEO For All Seasons: Mastering the Cycles of Leadership

CEO Excellence: The Six Mindsets That Distinguish the Best Leaders from the Rest

The Strategic CEO newsletter

Chris Nassetta has served as President and CEO of Hilton since 2007, leading the organization through some extraordinary challenges. Chris&rsquo;s focus on a sustainable growth model and a brand-led, network-driven strategy has enabled Hilton to cultivate 25 brands and serve more than 250 million travelers annually. In today&rsquo;s episode, Chris discusses this journey with Eric Kutcher, our North America Chair and Senior Partner, and shares what he&rsquo;s learned about leadership along the way. Looking ahead, he explains why AI is the greatest gift for Hilton to deliver what customers want, whenever and wherever they want it.
Related Insights
<a href="https://www.mckinsey.com/featured-insights/mckinsey-on-books/ceo-for-all-seasons">CEO For All Seasons: Mastering the Cycles of Leadership</a>
<a href="https://www.mckinsey.com/featured-insights/mckinsey-on-books/ceo-excellence">CEO Excellence: The Six Mindsets That Distinguish the Best Leaders from the Rest</a>
<a href="https://www.linkedin.com/newsletters/the-strategic-ceo-7236955032997216256/">The Strategic CEO newsletter</a>

We talk with McKinsey partners and corporate executives on the challenges they face creating lasting strategies in a fast-changing world. We also examine the different ways these executives approach these challenges and the new and innovative ways they think of creating a vision for their enterprises.

What does it take to survive in a world of constant change? More than ever, enterprises need to create strategies that can meet current needs but also adapt to future demand. A regular series of interviews with McKinsey partners and corporate executives.

Inside the Strategy Room

The world is moving faster, and as upheaval becomes the norm, vast business opportunities will be within the grasp of the extraordinary few.  But it takes bold people and courageous approaches to seize those opportunities and create value.

In each episode of our weekly podcast, we interview the world’s highest-performing CEOs, CFOs, innovators, and McKinsey experts and discuss how they build the courage, clarity, conviction, and cohesion that allow their businesses to win by moving faster than the world around them. 

The world is moving faster, and as upheaval becomes the norm, vast business opportunities will be within the grasp of the extraordinary few. &nbsp;But it takes bold people and courageous approaches to seize those opportunities and create value.
In each episode of our weekly podcast, we interview the world&rsquo;s highest-performing CEOs, CFOs, innovators, and McKinsey experts and discuss how they build the courage, clarity, conviction, and cohesion that allow their businesses to win by moving faster than the world around them.&nbsp;

280. Hilton President and CEO Chris Nassetta on culture, strategy, and reinvention

What do winning teams in elite sports teach us about driving transformation in business? This week, Kevin Carmody, a senior partner and global coleader of our CFO and finance excellence practice, speaks with former McKinsey partner Jason Wright, who helped lead a transformation as-president of the Washington Commanders (and is also a former NFL running back), and is now Managing Partner & Head of Investments at Ariel Project Level, a private equity fund focused on investing in women's sports.

Jason shares how clear, measurable goals and micro-markers can accelerate culture change; why some symbolic moves matter as much as big P&L levers; and how leaders can balance staying “on the wave tops” with timely “porpoise dives” into the details. He reflects on accountability, the balance between honesty and radical transparency, and what ultimately signaled that a troubled culture at the Washington Commanders was turning the corner. The conversation also explores Jason’s lessons from public crises, and his current role investing at scale in women’s sports.

We recorded Jason and Kevin’s conversation at a gathering of transformation leaders.

Related insights:

Worst to first: What it takes to build or remake a world-class team

McKinsey Transformation on LinkedIn

McKinsey Transformation insights

What do winning teams in elite sports teach us about driving transformation in business? This week, <a href="https://www.mckinsey.com/our-people/kevin-carmody">Kevin Carmody</a>, a senior partner and global coleader of our CFO and finance excellence practice, speaks with former McKinsey partner <a href="https://www.linkedin.com/in/jasongwright">Jason Wright</a>, who helped lead a transformation as-president of the Washington Commanders (and is also a former NFL running back), and is now Managing Partner &amp; Head of Investments at <a href="https://www.arielinvestments.com/article/introducing-project-level/">Ariel Project Level</a>, a private equity fund focused on investing in women's sports.
Jason shares how clear, measurable goals and micro-markers can accelerate culture change; why some symbolic moves matter as much as big P&amp;L levers; and how leaders can balance staying &ldquo;on the wave tops&rdquo; with timely &ldquo;porpoise dives&rdquo; into the details. He reflects on accountability, the balance between honesty and radical transparency, and what ultimately signaled that a troubled culture at the Washington Commanders was turning the corner. The conversation also explores Jason&rsquo;s lessons from public crises, and his current role investing at scale in women&rsquo;s sports.
We recorded Jason and Kevin&rsquo;s conversation at a gathering of transformation leaders.
Related insights:
<a href="https://www.mckinsey.com/capabilities/transformation/our-insights/worst-to-first-what-it-takes-to-build-or-remake-a-world-class-team">Worst to first: What it takes to build or remake a world-class team</a>
<a href="https://www.linkedin.com/showcase/mckinsey-transformation/">McKinsey Transformation on LinkedIn</a>
<a href="https://www.mckinsey.com/capabilities/transformation/our-insights">McKinsey Transformation insights</a>

279. From the NFL to the C-Suite: Jason Wright on what it takes to transform organizations and build world-class teams 

Nick Jeffery, President and CEO of Frontier Communications since 2021, has over three decades of strategic and operational leadership in the U.S. and global telecommunications industry. As a seasoned transformation leader, he has guided Frontier from bankruptcy to a successful turnaround in under five years and is now steering the company toward a multi-billion-dollar deal with Verizon. In this episode, Nick joins our North America Chair and senior partner Eric Kutcher to discuss the opportunity he saw in the struggling company, and the bold culture change - grounded in simplicity and a clarity of purpose - that has rallied a workforce around a shared transformation mission.

Related Insights
Delta Air Lines CEO Ed Bastian: Lessons from the captain’s seat 

Mastering the cycles of CEO leadership: Stepping up and sending it forward

Mastering the cycles of CEO leadership: Starting strong, and staying ahead

The Josh Harris playbook: building cultures of excellence in business and sports 

CEO Excellence: The Six Mindsets That Distinguish the Best Leaders from the Rest 

The Strategic CEO newsletter
Doug Parker, former chairman and CEO of American Airlines, shares leadership lessons
John Stankey talks about leaning into the long term at AT&T

Nick Jeffery, President and CEO of Frontier Communications since 2021, has over three decades of strategic and operational leadership in the U.S. and global telecommunications industry. As a seasoned transformation leader, he has guided Frontier from bankruptcy to a successful turnaround in under five years and is now steering the company toward a multi-billion-dollar deal with Verizon. In this episode, Nick joins our North America Chair and senior partner Eric Kutcher to discuss the opportunity he saw in the struggling company, and the bold culture change - grounded in simplicity and a clarity of purpose - that has rallied a workforce around a shared transformation mission.
Related Insights <a href="https://omny.fm/shows/inside-the-strategy-room/273-delta-air-lines-ceo-ed-bastian-lessons-from-the-captain-s-seat">Delta Air Lines CEO Ed Bastian: Lessons from the captain&rsquo;s seat&nbsp;</a>
<a href="https://omny.fm/shows/inside-the-strategy-room/270-mastering-the-cycles-of-ceo-leadership-stepping-up-and-sending-it-forward">Mastering the cycles of CEO leadership: Stepping up and sending it forward</a>
<a href="https://omny.fm/shows/inside-the-strategy-room/271-mastering-the-cycles-of-ceo-leadership-starting-strong-and-staying-ahead">Mastering the cycles of CEO leadership: Starting strong, and staying ahead</a>
<a href="https://omny.fm/shows/inside-the-strategy-room/265-the-josh-harris-playbook-building-cultures-of-excellence-in-business-and-sports">The Josh Harris playbook: building cultures of excellence in business and sports&nbsp;</a>
<a href="https://www.mckinsey.com/featured-insights/mckinsey-on-books/ceo-excellence">CEO Excellence: The Six Mindsets That Distinguish the Best Leaders from the Rest&nbsp;</a>
<a href="https://www.linkedin.com/newsletters/the-strategic-ceo-7236955032997216256/">The Strategic CEO newsletter</a> <a href="https://www.mckinsey.com/capabilities/strategy-and-corporate-finance/our-insights/doug-parker-former-chairman-and-ceo-of-american-airlines-shares-leadership-lessons">Doug Parker, former chairman and CEO of American Airlines, shares leadership lessons</a> <a href="https://www.mckinsey.com/capabilities/strategy-and-corporate-finance/our-insights/john-stankey-talks-about-leaning-into-the-long-term-at-at-and-t">John Stankey talks about leaning into the long term at AT&amp;T</a>

278. Frontier Communications CEO Nick Jeffery on purpose, strategy, and keeping it simple

In this episode of Inside the Strategy Room, we discuss how the board’s relationship with management is evolving in an era of heightened uncertainty and rapid change. We are joined by board directors Susan Chapman-Hughes and Lan Kang, as well as McKinsey’s Board Services leader Frithjof Lund, and explore how boards are shifting from episodic oversight to continuous engagement, leveraging more frequent dialogue with management teams, investing in trust and culture, and rethinking structure and composition to add strategic value.

Susan Chapman‑Hughesis a seasoned board director and former C-Suite executive with deep experience in digital transformation and human-capital strategy. She is currently an independent director at The J.M. Smucker Company and Toast Inc.

Lan Kang is a global business leader and board member with extensive experience in healthcare, private equity, and strategy. She currently serves as President and Chief Executive Officer of Azkarra Therapeutics, an early-stage biotechnology company. She serves on the board of Avantor Inc. and has held senior roles across Asia and the U.S.

Frithjof Lund is a senior partner and our managing partner in Norway. He leads our Board Services Practice, helping CEOs and boards of directors improve corporate governance and effectiveness. Frithjof also leads our Organization Practice in Scandinavia, helping clients develop high-performing organizations and leaders across the private and public sectors. He is based in our Oslo office.

Related insights 

How public-company boards can thrive by adopting private equity practices

How boards can tackle geopolitical risk

The Board Perspective – Number 4

In this episode of Inside the Strategy Room, we discuss how the board&rsquo;s relationship with management is evolving in an era of heightened uncertainty and rapid change. We are joined by board directors Susan Chapman-Hughes and Lan Kang, as well as McKinsey&rsquo;s Board Services leader Frithjof Lund, and explore how boards are shifting from episodic oversight to continuous engagement, leveraging more frequent dialogue with management teams, investing in trust and culture, and rethinking structure and composition to add strategic value.
<a href="https://www.susanchapmanhughes.com/media-kit">Susan Chapman‑Hughes</a> is a seasoned board director and former C-Suite executive with deep experience in digital transformation and human-capital strategy. She is currently an independent director at The J.M. Smucker Company and Toast Inc.
<a href="https://www.linkedin.com/in/lankang">Lan Kang</a> is a global business leader and board member with extensive experience in healthcare, private equity, and strategy. She currently serves as President and Chief Executive Officer of Azkarra Therapeutics, an early-stage biotechnology company. She serves on the board of Avantor Inc. and has held senior roles across Asia and the U.S.
<a href="https://www.mckinsey.com/our-people/frithjof-lund">Frithjof Lund</a> is a senior partner and our managing partner in Norway. He leads our Board Services Practice, helping CEOs and boards of directors improve corporate governance and effectiveness. Frithjof also leads our Organization Practice in Scandinavia, helping clients develop high-performing organizations and leaders across the private and public sectors. He is based in our Oslo office.
Related insights 
<a href="https://www.mckinsey.com/capabilities/strategy-and-corporate-finance/our-insights/how-public-company-boards-can-thrive-by-adopting-private-equity-practices">How public-company boards can thrive by adopting private equity practices</a>
<a href="https://www.mckinsey.com/capabilities/strategy-and-corporate-finance/our-insights/how-boards-can-tackle-geopolitical-risk">How boards can tackle geopolitical risk</a>
<a href="The%20Board%20Perspective%20-%20Number%204">The Board Perspective &ndash; Number 4</a>

280. Hilton President and CEO Chris Nassetta on culture, strategy, and reinvention

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