Gen AI is gaining real traction in corporate travel and this time, it’s more than experimentation. In this episode of In Phocus, Marilyn Markham, VP of AI and automation strategy at American Express Global Business Travel, and Mat Orrego, CEO and co-founder of Cornerstone Information Systems, explore how AI is reshaping the sector.

While early chatbots left many travelers frustrated and eager to “scream for a human,” today’s AI-powered assistants are changing expectations. The conversation examines whether corporate travel can combine modern generative AI with deep travel expertise to finally deliver the intelligent, intuitive chat experiences the industry once envisioned.

The discussion also dives into AI’s evolving role in the ecosystem, growing user comfort with AI agents, the shift from experimentation to real-world application, and the critical importance of data in powering what comes next.

As AI steps out from the wings and into daily operations, corporate travel may be entering a new era of intelligent assistance.