CEO Spotlight: Nishank Gopalkrishnan of Dreamlines

Nishank Gopalkrishnan, six months into his role as CEO of Dreamlines, is focused on understanding both the cruise industry and how the company can stand out in a relatively under-digitized segment of travel. Drawing on experience across startups and major players like TUI and MakeMyTrip, he sees cr…

Travel platforms face cost and compliance impact of changing regulations

Travel companies are entering a far more regulated era as governments in Europe and the U.K. expand consumer protections to reflect how travel is now bought and sold. Historically, regulations like the Package Travel Directive focused on bundled trips, but new rules extend coverage to services purc…

Ancillaries, AI and agentic: Where is airline distribution heading with Mystifly and PKFARE

The airline distribution landscape is entering a new phase as New Distribution Capability (NDC) adoption accelerates and the industry moves toward modern offer and order models. In this episode, Jeremy Jameson, VP of the Americas at Mystifly, and Jesus Monzo Faubel, senior director of flights (west…

Travel in the cloud with Tedd Evers of AWS

Migrating to the cloud is transforming how travel companies operate, innovate and serve travelers. In this episode, Tedd Evers, Global Partner Leader of Travel and Hospitality at Amazon Web Services (AWS), explains why cloud adoption is about more than cost savings. While moving away from tradition…

CEO Spotlight: Teresa Mackintosh of Aven Hospitality

Aven Hospitality may be a new name, but CEO Teresa Mackintosh is already deep into the company’s next chapter. Following its 2025 acquisition by TPG and separation from former owner Sabre, Mackintosh has spent the past six months preparing Aven to stand on its own. In this episode, she shares how …

A new age of travel selling: AI, personalization and human touch with Fora and Unravel

Travel selling is evolving fast and new players are redefining how trips are discovered and booked. This episode features Jake Peters, co-founder and chief product and technology officer at Fora, and Maarten van Pijpen, chief growth officer at Unravel, in conversation with PhocusWire senior report…

Data and AI evolution in corporate travel

Gen AI is gaining real traction in corporate travel and this time, it’s more than experimentation. In this episode of In Phocus, Marilyn Markham, VP of AI and automation strategy at American Express Global Business Travel, and Mat Orrego, CEO and co-founder of Cornerstone Information Systems, explo…

CEO Spotlight: Bryan Batista of Skyscanner

Skyscanner CEO Bryan Batista is nearly a year into the job, and he’s already uncovered a few surprises about what it really takes to lead one of travel’s biggest metasearch platforms. Recorded live from the PhocusWire studio at The Phocuswright Conference, Batista joins PhocusWire’s Linda Fox to t…

Expedia's Ariane Gorin on AI visibility, traveler experience and activities growth

What happens when the CEO of one of the world’s largest travel companies spends her weekends experimenting with ChatGPT, Gemini and Perplexity? You get a front-row view into how Expedia Group is thinking about the next era of travel. In this episode, Expedia Group CEO Ariane Gorin sits down with …

What technology brings to the luxury travel market with Loews Hotels and Skylark

The definition of luxury travel fluctuates across demographics, and how technology plays into that is also changing with evolving needs and tools like artificial intelligence (AI). “Luxury audiences ... they vary greatly depending on level of maturity of that wealth, where they're hailing from acr…