After analyzing more than 100,000 recorded business calls, Tom discovered that customer interactions are rarely just about products, policies, or solving problems. They reveal fear, trust, frustration, loneliness, leadership, and the deep human need to feel heard.

In this insightful conversation, Tom joins I Am Refocused Radio to discuss what corporate America taught him about human behavior, how trust is built or broken in a matter of moments, and why listening may be one of the most powerful leadership skills we can develop.

We also explore the lessons behind his bestselling book, This Call May Be Monitored, his journey as an author, speaker, storyteller, and faith-driven creator, and how better conversations can transform businesses, relationships, and everyday life.

https://tomvanderwell.com/

 

After analyzing more than 100,000 recorded business calls, Tom discovered that customer interactions are rarely just about products, policies, or solving problems. They reveal fear, trust, frustration, loneliness, leadership, and the deep human need to feel heard.
In this insightful conversation, Tom joins I Am Refocused Radio to discuss what corporate America taught him about human behavior, how trust is built or broken in a matter of moments, and why listening may be one of the most powerful leadership skills we can develop.
We also explore the lessons behind his bestselling book, This Call May Be Monitored, his journey as an author, speaker, storyteller, and faith-driven creator, and how better conversations can transform businesses, relationships, and everyday life.
<a href="https://tomvanderwell.com/">https://tomvanderwell.com/</a>
&nbsp;

"I Am Refocused Radio" is more than just a podcast—it's a movement of purpose-driven storytelling that inspires, uplifts, and empowers. Hosted by Shemaiah A. Reed, a calm and thoughtful creative with a background in media, music, and the arts, the show dives deep into conversations that resonate.

From a humble start in a San Antonio barbershop, Shemaiah’s journey has grown into a global platform featuring over 1,000 interviews with a diverse array of guests—celebrities, CEOs, community leaders, and everyday people with extraordinary stories. Each episode offers a blend of faith, personal growth, perseverance, and hope, fostering a space where listeners can find clarity and rediscover their purpose.

Whether you’re seeking inspiration, innovative ideas, or a moment of peace in a busy world, "I Am Refocused Radio" invites you to refocus your mind and embrace a life aligned with meaning and authenticity. Tune in to join this global community and hear the stories that connect us all.

"I Am Refocused Radio" is more than just a podcast&mdash;it's a movement of purpose-driven storytelling that inspires, uplifts, and empowers. Hosted by Shemaiah A. Reed, a calm and thoughtful creative with a background in media, music, and the arts, the show dives deep into conversations that resonate.
From a humble start in a San Antonio barbershop, Shemaiah&rsquo;s journey has grown into a global platform featuring over 1,000 interviews with a diverse array of guests&mdash;celebrities, CEOs, community leaders, and everyday people with extraordinary stories. Each episode offers a blend of faith, personal growth, perseverance, and hope, fostering a space where listeners can find clarity and rediscover their purpose.
Whether you&rsquo;re seeking inspiration, innovative ideas, or a moment of peace in a busy world, "I Am Refocused Radio" invites you to refocus your mind and embrace a life aligned with meaning and authenticity. Tune in to join this global community and hear the stories that connect us all.

I Am Refocused Podcast

I Am Refocused Radio provides a space that welcomes people to speak freely about real life experiences through various platforms to engage and encourage those who are looking to find their purpose.

I Am Refocused Radio Show

This Call May Be Monitored: What 100,000 Conversations Reveal About Trust, Leadership, and Life

What really happens behind the scenes of an FBI investigation?

Eric Robinson brings decades of firsthand experience in federal law enforcement, including 15 years as a SWAT operator, tactical and firearms instruction, Human Intelligence, national security, criminal investigations, informant recruitment, and terrorist interrogations.

In this revealing conversation, Eric explains how FBI investigations unfold, how law enforcement officers are trained to engage dangerous subjects, and what it takes to make decisions when lives are on the line. He also opens up about award-winning federal cases, investigations involving exploited teenagers, and the emotional weight carried by those who serve in the field.

Beyond the badge, Eric shares the human and spiritual principles that helped him navigate fear, pressure, morality, and purpose throughout his career.

This episode offers a rare look at the gritty realities of federal investigations and the deeper lessons about leadership, faith, resilience, and justice.

http://www.preachertobreacher.com/

🎙️ Subscribe to the Refocused Network for more powerful conversations with leaders, experts, and changemakers.

🌐 Learn more: IAmRefocusedRadio.com

What really happens behind the scenes of an FBI investigation?
Eric Robinson brings decades of firsthand experience in federal law enforcement, including 15 years as a SWAT operator, tactical and firearms instruction, Human Intelligence, national security, criminal investigations, informant recruitment, and terrorist interrogations.
In this revealing conversation, Eric explains how FBI investigations unfold, how law enforcement officers are trained to engage dangerous subjects, and what it takes to make decisions when lives are on the line. He also opens up about award-winning federal cases, investigations involving exploited teenagers, and the emotional weight carried by those who serve in the field.
Beyond the badge, Eric shares the human and spiritual principles that helped him navigate fear, pressure, morality, and purpose throughout his career.
This episode offers a rare look at the gritty realities of federal investigations and the deeper lessons about leadership, faith, resilience, and justice.
<a href="http://www.preachertobreacher.com/">http://www.preachertobreacher.com/</a>
🎙️ Subscribe to the Refocused Network for more powerful conversations with leaders, experts, and changemakers.
🌐 Learn more: IAmRefocusedRadio.com

Inside the FBI: SWAT Missions, Terrorist Interrogations & the Human Side of Justice | Eric Robinson

Financial stress is rarely just about numbers. It can affect confidence, relationships, mental health, and the way we see our future.

In this episode of I Am Refocused Radio, financial wellness expert and financial therapist Dr. Erika Rasure explains how credit card debt impacts emotional well-being and why changing financial behavior begins with understanding the beliefs, habits, and experiences behind our decisions.

Dr. Erika also discusses loud budgeting, managing excessive debt, financial differences across generations, and practical ways to build a healthier, more intentional relationship with money. As Chief Financial Wellness Advisor at Beyond Finance and Chair of the Research Board for the Financial Therapy Clinical Institute, she has helped thousands of people move from financial anxiety toward stability and freedom.

This conversation is for anyone who wants to reduce financial stress, break unhealthy money patterns, and create a future where their finances support their well-being instead of controlling it.

https://www.beyondfinance.com/

 

Financial stress is rarely just about numbers. It can affect confidence, relationships, mental health, and the way we see our future.
In this episode of I Am Refocused Radio, financial wellness expert and financial therapist Dr. Erika Rasure explains how credit card debt impacts emotional well-being and why changing financial behavior begins with understanding the beliefs, habits, and experiences behind our decisions.
Dr. Erika also discusses loud budgeting, managing excessive debt, financial differences across generations, and practical ways to build a healthier, more intentional relationship with money. As Chief Financial Wellness Advisor at Beyond Finance and Chair of the Research Board for the Financial Therapy Clinical Institute, she has helped thousands of people move from financial anxiety toward stability and freedom.
This conversation is for anyone who wants to reduce financial stress, break unhealthy money patterns, and create a future where their finances support their well-being instead of controlling it.
<a href="https://www.beyondfinance.com/">https://www.beyondfinance.com/</a>
&nbsp;

Debt, Stress & Financial Freedom: Dr. Erika Rasure on Healing Your Relationship With Money

Divorce can be emotionally and financially overwhelming, but it does not always have to become a bitter courtroom battle. Attorney Chad M. Layton of Mindful Divorce P.A. joins I Am Refocused Radio to discuss how couples can navigate separation with greater clarity, respect, and less conflict.

Chad explains the differences between mediation, collaborative divorce, and traditional litigation, while sharing practical guidance for avoiding costly mistakes, protecting children, managing difficult emotions, and creating healthier co-parenting relationships. This conversation offers valuable insight for anyone facing divorce or supporting a loved one through the process.

https://mindfuldivorcepa.com/

 

Divorce can be emotionally and financially overwhelming, but it does not always have to become a bitter courtroom battle. Attorney Chad M. Layton of Mindful Divorce P.A. joins I Am Refocused Radio to discuss how couples can navigate separation with greater clarity, respect, and less conflict.
Chad explains the differences between mediation, collaborative divorce, and traditional litigation, while sharing practical guidance for avoiding costly mistakes, protecting children, managing difficult emotions, and creating healthier co-parenting relationships. This conversation offers valuable insight for anyone facing divorce or supporting a loved one through the process.
<a href="https://mindfuldivorcepa.com/">https://mindfuldivorcepa.com/</a>
&nbsp;

This Call May Be Monitored: What 100,000 Conversations Reveal About Trust, Leadership, and Life

In 1 playlist(s)

I Am Refocused Radio Show

Social links

Follow podcast

Recent clips