In this episode, Tomorrow’s Customer Today, we look at Gen Z and Gen Alpha, who are not just the customers of tomorrow, but already a major influence on how hospitality works today. 

On the panel: Kantaro Okada, director of the Tsunagu Project bringing Japanese culture into Melbourne dining at the likes of 279, Sebastian kakigori and Chiaki; Kelsie Gaffey, founder of Gracie’s Wine Room and digital storyteller; and Tess Stewart, PR and Marketing Manager at HQ Group, home to Arbory, Afloat and HER. Hosted by Renee Buckingham, the discussion explores what younger diners want, how to reach them authentically, and how they’re shaping hospitality as both customers and employees.

We recorded this conversation live in front of an audience of hospitality professionals at Pt Leo Estate on the Mornington Peninsula. Let’s dig in.