Dan talks with Jim Chilsen, Head of the Citizens Utility Board (CUB), about how the organization advocates for citizens and the community. He explains that their current focus is on Illinois American Water, where customers are frustrated with continuously escalating water bills.

Jim details how the Illinois Commerce Commission (ICC) makes decisions on these bills and why CUB’s involvement is crucial to protect the community and ensure fair rates. He emphasizes that this is a serious problem that requires action and advocacy.