In this industry interview, Neil deepens his understanding of sales reps, from a salon owners’ point of view. He talks with David Haley, who with his wife Kianne, co-owns Premiere Hair in Beaconsfield, Melbourne. Together they manage this dynamic salon, which is well-known for delivering brilliant work in hair colouring and styling, as well as miracle colour corrections – the trademark of a skilled and experienced hairdressing team.

David speaks frankly about some of his pleasant and not so pleasant experiences with sales reps in our industry. He touches on areas where he feels they need to take responsibility, as well as ideas for unique incentives that take a salon team to the next level. You’ll also be surprised by what David lists as his #1 behaviours of the good and not so good reps.

In this episode you’ll learn:

• What really ticks off a salon owner
• What premium salons look for from companies
• The importance of retail to a salon
• David’s greatest business challenge
• About David and Kianne’s other business, as the creators and owners of Bondi Hair Extensions