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Making Insurance Claims Part 1: David Keane, Solve My Claim - Episode 03 (Season 12 - REBUILD + BUILD BETTER)

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Rebuild + Build Better | Podcast Season 12 | Undercover Architect

This season will help you learn how to rebuild after bushfires, and build better homes wherever you are located (and what every type of build or renov 
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Hello! In this episode, I’m kicking off a 3-part episode conversation with David Keane from Solve My Claim.

Solve my Claim provides expert support and assistance to anyone struggling with their insurance claims. And having gone through this personally, I’m so glad to introduce David Keane to you.

If you ever need to purchase insurance for your home, or need to make a claim on your policy, what David will be sharing is essential knowledge so you don’t get caught out. 

David is an experienced and wise voice to help you navigate what can seem confusing. And especially during the stressful time of making a claim, this is such helpful guidance.

So, let’s dive in (and check resources for more helpful links and the transcript to this episode).


David is the Director of Solve My Claim, and he has been involved in the insurance industry for more than 24 years. During this time, he was constantly amazed at how many people came to him with insurance problems, complaints, disputes and claims problems. In every instance, he was able to resolve those claims. He realised that there was nowhere for these people to turn, and that realisation started a process that resulted in the creation of Solve My Claim in 2014.

Many people feel disempowered when making an insurance claim, because the company has a team of experts acting for them, and you are all on your own. Well not any longer! Solve My Claim is levelling the playing field, and ensuring that you have the best possible opportunity to solve your claim.

Personally, and I’ll share more about this in a future episode, my husband and I once spent 13 months battling our insurance company to secure our claim. During the storms that went through The Gap in November, 2008, our home suffered a fair amount of damage including that from a large Silky Oak tree that fell on the house. 

After dealing with our insurer, and then their underwriter, and then the Ombudsman, we finally received a settlement that was over 5 times the initial claim offer; an amount actually reflected the true value of loss and damage. 

Which was a great result, however all up, it was 13 months of stress and battle, and needed huge determination and tenacity. A massive folder thick with letters and schedules and quotes. I was pregnant and had our 2nd bub during this time. After the storm, we were left with one room in the house that was liveable. We were also mid renovation, and so we were having to fix up the damage to the house at our own expense as well. 

If Solve My Claim had existed, I would have used them in a heartbeat. 

With the recent bushfires in Australia, and then also other significant weather events such as hail storms and flooding, many homeowners are now dealing with how to move on, and navigate the insurance process to enable them to rebuild and restore some normalcy to their lives.

If this is your situation, I am so sorry you’ve had to go through this. David Keane has helped many homeowners get much better outcomes from their insurers and be in a better position to plan their recovery. In fact, they’ve achieved more than $35 million worth of increased claim settlements in the last 3 years.

In Part 1 of our conversation, you'll hear why Solve My Claim exists, some specific things to know about insurance claims involving total loss and your sum insured, and specific policy inclusions that may give you extra scope (such as additional benefits clauses etc). And also how to assess early cash settlements being offered.

So, let’s hear more.

Be sure to subscribe to this season, and also head to Undercover Architect’s YouTube Channel for video interviews. All interview transcripts are available at



For resources mentioned, and a full transcript of this episode, head to >>>


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