Ever been faced with an angry customer? Perhaps you've been drawn into an argument without realising it? This episode discusses the emotion of anger - we look at why it happens, what you can do to diffuse it and why self-care is so important when faced with angry people. Learn some great tips on coping and managing tough situations.

Ever been faced with an angry customer? Perhaps you've been drawn into an argument without realising it? This episode discusses the emotion of anger - we look at why it happens, what you can do to diffuse it and why self-care is so important when faced with angry people. Learn some great tips on coping and managing tough situations.

Do you sometimes wish you had more inner-strength to get through the day? Do you ever find yourself feeling overly worried or anxious about an upcoming meeting, conversation or event? Do you want to increase your resilience bank? If you've answered yes then this is the podcast for you. Join us for discussions on how to put your fortitude to work for you. Leanne brings her experience as a small business mental health advocate to the table and John shares his years of knowledge working as a Lifeline trainer and counsellor. 

Our discussions might help you at work; or managing a business; living with others at home or just plain getting through the day. You're always welcome to pull up a chair and join us at our table.

Do you sometimes wish you had more inner-strength to get through the day? Do you ever find yourself feeling overly worried or anxious about an upcoming meeting, conversation or event? Do you want to increase your resilience bank? If you've answered yes then this is the podcast for you. Join us for discussions on how to put your fortitude to work for you. Leanne brings her experience as a small business mental health advocate to the table and John shares his years of knowledge working as a Lifeline trainer and counsellor.&nbsp;
Our discussions might help you at work; or managing a business; living with others at home or just plain getting through the day. You're always welcome to pull up a chair and join us at our table.

A podcast about building your mental and emotional strength.

Fortitude at Work

Learn how to diffuse an angry person. Great tips to stop someone yelling at you. Explore why we get angry and how to cope when in a volatile situation.

Episode 2 Anger

This is the final episode of Season 2 (sob!). We thought it timely to sum up some of the fantastic mental health support and resources available to all of us.
Ever wondered what it might be like to call Lifeline? In this episode we go through a sample call and talk about what it’s like to call them for some support. Did you know you can call them and put them on speaker to help you talk to a friend who might need some support? This is a terrific idea if you are unsure of how to help them otherwise. We talk about how this works in this episode.
We also talk about resources you can tap into if you’d like to do some training to
learn how to help others in need.

Check out: SafeTalk https://www.livingworks.com.au/programs/safetalk/
Assist https://www.livingworks.com.au/programs/asist/
Mental Health First Aid https://mhfa.com.au/
We talk about mental health resource specifically for the small business sector.

Check out: New Access: https://www.beyondblue.org.au/get-support/newaccess-mental-health-coaching/newaccess-for-small-business-owners 

Heads Up (now modified): https://www.beyondblue.org.au/mental-health/work
Ahead for Business: https://aheadforbusiness.org.au/
Finally, we talk about free resources aimed at helping small business owners to feel powerful at work. They are: Business Victoria Business Planning Tool: https://business.vic.gov.au/tools-and-templates/business-planning-tool   

Business Australia: https://business.gov.au/

Remember, this podcast is not a medical or psychological service. If you need urgent support please contact any of the services listed below:
Lifeline: 13 11 14
Beyond Blue: 1300 22 46 36
Suicide Call Back Service: 1300 65 94 67

This is the final episode of Season 2 (sob!). We thought it timely to sum up some of the fantastic mental health support and resources available to all of us. Ever wondered what it might be like to call Lifeline? In this episode we go through a sample call and talk about what it’s like to call them for some support. Did you know you can call them and put them on speaker to help you talk to a friend who might need some support? This is a terrific idea if you are unsure of how to help them otherwise. We talk about how this works in this episode. We also talk about resources you can tap into if you’d like to do some training to learn how to help others in need.
Check out: SafeTalk <a href="https://www.livingworks.com.au/programs/safetalk/">https://www.livingworks.com.au/programs/safetalk/</a>  Assist <a href="https://www.livingworks.com.au/programs/asist/">https://www.livingworks.com.au/programs/asist/</a>  Mental Health First Aid <a href="https://mhfa.com.au/">https://mhfa.com.au/</a>  We talk about mental health resource specifically for the small business sector.
Check out: New Access: <a href="https://www.beyondblue.org.au/get-support/newaccess-mental-health-coaching/newaccess-for-small-business-owners">https://www.beyondblue.org.au/get-support/newaccess-mental-health-coaching/newaccess-for-small-business-owners </a>
Heads Up (now modified): <a href="https://www.beyondblue.org.au/mental-health/work">https://www.beyondblue.org.au/mental-health/work</a>  Ahead for Business: <a href="https://aheadforbusiness.org.au/">https://aheadforbusiness.org.au/</a>  Finally, we talk about free resources aimed at helping small business owners to feel powerful at work. They are: Business Victoria Business Planning Tool: <a href="https://business.vic.gov.au/">https://business.vic.gov.au/</a>tools-and-templates/business-planning-tool   
Business Australia: <a href="https://business.gov.au/">https://business.gov.au/</a> 
Remember, this podcast is not a medical or psychological service. If you need urgent support please contact any of the services listed below: Lifeline: 13 11 14 Beyond Blue: 1300 22 46 36 Suicide Call Back Service: 1300 65 94 67

S2. Ep12. Final Episode of the Season. Resources.

This week we’re talking about power at work. Not the Dr Evil kind of power but role
that personal power plays in working well. Leanne talks about what happens to help
employees to enjoy work and then looks at how that might work for micro-business
owners.
“The more equal I feel I am with others the less stress and anxiety I will feel”, Leanne
says.
We talk about identifying the key indicators in your business that make you feel
powerful and not dependent on others. This is a very new and innovative way to look
at stress management in a micro-business or sole-trader workplace.
Remember, this podcast is not a medical or psychological service. If you need urgent
support please contact any of the services listed below:
Lifeline: 13 11 14
Beyond Blue: 1300 22 46 36
Suicide Call Back Service: 1300 65 94 67

This week we’re talking about power at work. Not the Dr Evil kind of power but role that personal power plays in working well. Leanne talks about what happens to help employees to enjoy work and then looks at how that might work for micro-business owners. “The more equal I feel I am with others the less stress and anxiety I will feel”, Leanne says. We talk about identifying the key indicators in your business that make you feel powerful and not dependent on others. This is a very new and innovative way to look at stress management in a micro-business or sole-trader workplace. Remember, this podcast is not a medical or psychological service. If you need urgent support please contact any of the services listed below: Lifeline: 13 11 14 Beyond Blue: 1300 22 46 36 Suicide Call Back Service: 1300 65 94 67

S2. Ep11. Power!

Probably the best episode we have produced all season. This one is not to be
missed because we talk about a very powerful way to reduce stress, reduce
impulsive responses when we feel hurt and become mindful of our triggers in life.
This is a great discussion about gap-hunting. Recognising when we feel triggered,
taking a moment to tell ourselves why it is happening and then use our inner-wisdom
to choose the most appropriate response at the time. Gap-hunting is a process we
can all learn and it’s a self-loving tool that gets easier to do with practice.
John shares some wonderful tips on how you can become a gap-hunter, and the
importance of being kind to yourself through the process.
Leanne talked about the work of Viktor Frankl and his book – ‘Man’s Search for
Meaning’, you can order it from www.constantreader.com.au . She also talked about
the work of Dr Libby Weaver – www.drlibby.com

Remember, this podcast is not a medical or psychological service. If you need urgent
support please contact any of the services listed below:
Lifeline: 13 11 14
Beyond Blue: 1300 22 46 36
Suicide Call Back Service: 1300 65 94 67

Probably the best episode we have produced all season. This one is not to be missed because we talk about a very powerful way to reduce stress, reduce impulsive responses when we feel hurt and become mindful of our triggers in life. This is a great discussion about gap-hunting. Recognising when we feel triggered, taking a moment to tell ourselves why it is happening and then use our inner-wisdom to choose the most appropriate response at the time. Gap-hunting is a process we can all learn and it’s a self-loving tool that gets easier to do with practice. John shares some wonderful tips on how you can become a gap-hunter, and the importance of being kind to yourself through the process. Leanne talked about the work of Viktor Frankl and his book – ‘Man’s Search for Meaning’, you can order it from www.constantreader.com.au . She also talked about the work of Dr Libby Weaver – www.drlibby.com
Remember, this podcast is not a medical or psychological service. If you need urgent support please contact any of the services listed below: Lifeline: 13 11 14 Beyond Blue: 1300 22 46 36 Suicide Call Back Service: 1300 65 94 67

Episode 2 Anger

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