The frustration of speaking to a chatbot customer service is an experience many people can relate to, and the Spain government is doing something about this - by proposing a law to ban automated customer service. We discuss how automation technology have changed the landscape of customer service, and how it compares to the human touch. Image Source: Alex Knight, Pexels

The frustration of speaking to a chatbot customer service is an experience many people can relate to, and the Spain government is doing something about this - by proposing a law to ban automated customer service. We discuss how automation technology have changed the landscape of customer service, and how it compares to the human touch. Image Source: Alex Knight, Pexels

The Evening Edition team restores sanity to your day even as you’re stuck in traffic trying to get home. And let's face it, who isn’t? We tackle the biggest headlines with analysis, updates and opinions, and get your take on all the issues that matter most. And as a bonus: the stories are soundtracked to BFM's distinctive music and tunes!

The Evening Edition runs the gamut, bringing you current affairs stories, in-depth interviews, and a slice of pop culture as you wind down for the day.

The Evening Edition team restores sanity to your day even as you’re stuck in traffic trying to get home. And let's face it, who isn’t? We tackle the biggest headlines with analysis, updates and opinions, and get your take on all the issues that matter most. And as a bonus: the stories are soundtracked to BFM's distinctive music and tunes! The Evening Edition runs the gamut, bringing you current affairs stories, in-depth interviews, and a slice of pop culture as you wind down for the day.

Evening Edition

The Evening Edition team restores sanity to your day even as you’re stuck in traffic trying to get home. And let's face it, who isn’t? We tackle the biggest headlines with analysis, updates and opinions, and get your take on all the issues that matter most. And as a bonus: the stories are soundtracked to BFM's distinctive music and tunes! 

The Evening Edition runs the gamut, bringing you current affairs stories, in-depth interviews, and a slice of pop culture as you wind down for the day.

Hello, May I Speak To A Human?!

From Washington to Beijing, Moscow to Gaza, the world enters 2026 amid shifting power balances and unresolved conflicts. Political analyst Benjamin Barton joins us to explore the year ahead, taking a look at the US mid-term elections and evolving security doctrine, China–Taiwan tensions and the technological race with America, the enduring wars in Ukraine and Gaza, and ASEAN’s search for unity in a fractured global order.



Image Credit: Shutterstock

From Washington to Beijing, Moscow to Gaza, the world enters 2026 amid shifting power balances and unresolved conflicts. Political analyst Benjamin Barton joins us to explore the year ahead, taking a look at the US mid-term elections and evolving security doctrine, China–Taiwan tensions and the technological race with America, the enduring wars in Ukraine and Gaza, and ASEAN’s search for unity in a fractured global order.Image Credit: Shutterstock

Global Politics in 2026 - What Lies Ahead?

As Malaysia steps into 2026, the political landscape remains as complex as ever. What lessons can we draw from 2025, and what challenges lie ahead? Political scientist Wong Chin Huat joins us to unpack the state of domestic politics: from stalled reforms and coalition compromises to voter perceptions, ethno-religious polarisation, and the structural limits shaping policymaking.



Image Credit: Shutterstock

As Malaysia steps into 2026, the political landscape remains as complex as ever. What lessons can we draw from 2025, and what challenges lie ahead? Political scientist Wong Chin Huat joins us to unpack the state of domestic politics: from stalled reforms and coalition compromises to voter perceptions, ethno-religious polarisation, and the structural limits shaping policymaking.Image Credit: Shutterstock

What Will Domestic Politics Look Like in 2026?

Former Prime Minister Datuk Seri Najib Razak was on trial for four counts of abuse of power tied to RM2.27 billion in gratification, and 21 counts of money laundering involving over RM4.3 billion. The court found him guilty on all 25 charges, which includes four for abuse of power, nine for receiving illegal funds, five for using them, and seven for transferring them. We dive into the verdict, Najib's chance of an appeal as well as political ramifications.



Image Credit: Shutterstock

Former Prime Minister Datuk Seri Najib Razak was on trial for four counts of abuse of power tied to RM2.27 billion in gratification, and 21 counts of money laundering involving over RM4.3 billion. The court found him guilty on all 25 charges, which includes four for abuse of power, nine for receiving illegal funds, five for using them, and seven for transferring them. We dive into the verdict, Najib's chance of an appeal as well as political ramifications.Image Credit: Shutterstock

Hello, May I Speak To A Human?!

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