Michael Schmidt is the Vice President, Strategic Innovations at Orlando Health, Orlando Health is a not-for-profit healthcare organization with a long tradition of serving its many and varied communities in the southeastern United States. In this episode KJ and Michael emphasize the importance of involving the entire organization in the innovation process, leading to meaningful impacts on employee retention and culture. 

Key Takeaways:

05:39 The Power of Frontline Healthcare Workers in Innovation

08:58 The Journey of the Arthur App: A Case Study

10:57 The Impact of User-Centered Design in Healthcare

20:44 Creating Brand Ambassadors in Healthcare

31:36 The Long-Term Vision of Orlando Health's Innovation Program

35:10 The Power of 'Yes, And' in Creative Problem Solving

Quote of the Show (10:00):

“We spend time trying to walk in the shoes of the patients and the caregivers and trying to make sure we get enough data points to fully understand the problem.” – Michael Schmidt

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Ways to connect with Michael Schmidt:

LinkedIn: https://www.linkedin.com/in/michaeljamesschmidt/

Company Website: https://www.orlandohealth.com/   

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