How Covid-19 is a boost for digital payments, partnerships and multi-channel approaches.

We might be closer to a 100% cashless society than we think.

Beyond just facilitating transactions, digital wallets and apps are part of an ecosystem, which other services can be layered on.

For some businesses, such as hawkers, digitialisation was a necessity due to Covid-19. But more is needed to convince them to fully embrace going digital.

Working with partners to create a seamless journey for customers.

Impact of Covid-19 on expansion plans and corporate partnerships.

Impact of the new digital banking licences in Singapore.

While the Covid-19 pandemic has had a devastating impact on many sectors, it has no doubt been a boon for e-commerce and digital payments.

With consumers staying home, sales on e-commerce platforms have skyrocketed. And even when consumers head out, more are opting for contactless forms of payment, instead of handling physical cash.

For instance, DBS Bank saw payments made via its DBS PayLah! mobile wallet increase by 40% in October this year, compared to a year ago.

As part of its line-up for this year’s Singapore Fintech Festival, DBS hosted a panel discussion on the future of e-commerce with representatives from DBS Bank, lifestyle app Fave, super app Gojek and WhyQ, a hawker-first digital ecosystem. The panel was moderated by Jolyn Tan from Group Strategic Marketing and Communications at DBS.

Guests:

Anthony Seow, DBS Head of Payments and Platforms
Ng Aik-Phong, Managing Director of Fave Singapore and Malaysia
Lien Choong Luen, General Manager of Gojek Singapore
Varun Saraf, who is co-founder and CEO of WhyQ

For the full transcript, visit go.dbs.com/futuretense-ep5

While the Covid-19 pandemic has had a devastating impact on many sectors, it has no doubt been a boon for e-commerce and digital payments.
With consumers staying home, sales on e-commerce platforms have skyrocketed. And even when consumers head out, more are opting for contactless forms of payment, instead of handling physical cash.
For instance, DBS Bank saw payments made via its DBS PayLah! mobile wallet increase by 40% in October this year, compared to a year ago.
As part of its line-up for this year&rsquo;s Singapore Fintech Festival, DBS hosted a panel discussion on the future of e-commerce with representatives from DBS Bank, lifestyle app Fave, super app Gojek and WhyQ, a hawker-first digital ecosystem. The panel was moderated by Jolyn Tan from Group Strategic Marketing and Communications at DBS.
Guests:
Anthony Seow, DBS Head of Payments and Platforms Ng Aik-Phong, Managing Director of Fave Singapore and Malaysia Lien Choong Luen, General Manager of Gojek Singapore Varun Saraf, who is co-founder and CEO of WhyQ
For the full transcript, visit go.dbs.com/futuretense-ep5

What's to come for Asia and the world as technology evolves at an accelerating pace? Get comfortable with the future as business leaders tackle big questions about sustainability, innovation, fintech and more. 

What's to come for Asia and the world as technology evolves at an accelerating pace? Get comfortable with&nbsp;the&nbsp;future as business leaders tackle big questions about sustainability, innovation, fintech and more.&nbsp;

Future Tense by DBS

DBS creates banking that’s fast, natural, effortless. Banking that’s with you wherever life takes you, instead of taking you away from life. So you can enjoy a lot more life, with a lot less bank.

As the bank that sparked Singapore’s development and growth, igniting possibilities and sparking joy is at the heart of what we do.

Listen to inspiring stories of purpose and get tips to make your daily life more convenient, especially in ways that contribute to a more sustainable future!

DBS creates banking that&rsquo;s fast, natural, effortless. Banking that&rsquo;s with you wherever life takes you, instead of taking you away from life. So you can enjoy a lot more life, with a lot less bank.
As the bank that sparked Singapore&rsquo;s development and growth, igniting possibilities and sparking joy is at the heart of what we do.
Listen to inspiring stories of purpose and get tips to make your daily life more convenient, especially in ways that contribute to a more sustainable future!

DBS SG

5. Is a 100% cashless society just on the horizon?

The question that led Dr. Bhattacharya to sustainabiltiy

Shifts in what a company's purpose is

Ownership and why it's important

How to incubate, transform and entrench sustainability

Measure is treasure

The impact of ESG offerings from financial instituitions

We speak with Professor CB Bhattacharya about his book, Small Actions, Big Difference: Leveraging Corporate Sustainability to Drive Business and Societal Value, to understand what companies can do to attain true sustainability throughout the corporation.

It's a timely read in 2021 as the world grapples with the consequences of covid-19 and what value companies and corporations will bring to the table when it comes to our shared environment and well-being.

01:07 - The question that led Dr. Bhattacharya to sustainability

04:15 - Shifts in a company's purpose

06:39 - Ownership, and why it's so important

09:25 - How to incubate, transform and entrench

15:34 - Measure is treasure

17:08 - The impact of ESG offerings from financial institutions

Guest: 

Dr. CB Bhattacharya, Founder and Director, Center for Sustainable Business | Author, Small Actions Big Difference: Leveraging Corporate Sustainability to Drive Business and Societal Value

For full transcript visit go.dbs.com/futuretense-ep6

We speak with Professor CB Bhattacharya about his book, Small Actions, Big Difference: Leveraging Corporate Sustainability to Drive Business and Societal Value, to understand what companies can do to attain true sustainability throughout the corporation.
It's a timely read in 2021 as the world grapples with the consequences of covid-19 and what value companies and corporations will bring to the table when it comes to our shared environment and well-being.
01:07 - The question that led Dr. Bhattacharya to sustainability
04:15 - Shifts in a company's purpose
06:39 - Ownership, and why it's so important
09:25 - How to incubate, transform and entrench
15:34 - Measure is treasure
17:08 - The impact of ESG offerings from financial institutions
Guest:&nbsp;
Dr. CB Bhattacharya, Founder and Director, Center for Sustainable Business | Author, Small Actions Big Difference: Leveraging Corporate Sustainability to Drive Business and Societal Value
For full transcript visit go.dbs.com/futuretense-ep6

6. What steps can a company take to reach true sustainability?

As Covid-19 moved across borders, various countries faced challenges with food as supply chains were abruptly cut. Even as farms were forced to throw away hundreds of tonnes of produce, many people, especially those in need, were facing food shortages.

It was an exaggerated glimpse into what the world was already facing before the pandemic struck. The business of food failing the basic function of food – which is to feed.

Our guests today look at inequity and imbalance through the lens of our food system, while calling for change in the future of our society.  Because what if we  aren’t what we eat, but how we eat?

Sunny Verghese is co-founder and group CEO of Olam International, Elaine Heng is CEO of Retail Business of Singapore’s largest grocery retailer – FairPrice Group, and Carolyn Steel is an author, researcher and thought leader on food sustainability and urban systems.

They were part of the DBS Asian Insights Conference 2020, on the panel ‘Food for All – Building a Food-secure Future’, with Mikkel Larsen, Chief Sustainability Officer at DBS moderating.

For the full transcript visit go.dbs.com/futuretense-ep4

01:45 “Today, the global food and agricultural system is clearly broken”

07:07 A free market has produced a system where cheap food is the expectation.

10:00 Are consumers actually willing to pay for better food?

12:03 If countries are willing to change, why aren’t we seeing it happen?

14:37 A new vision of a good life

17:29 Growing each of our environmental intelligence to make the change we need

Guests:

Sunny Verghese, co-founder and group CEO of Olam International

Elaine Heng is CEO (Retail Business) FairPrice Group

Carolyn Steel, author, researcher and thought leader on food sustainability and urban systems

As Covid-19 moved across borders, various countries faced challenges with food as supply chains were abruptly cut. Even as farms were forced to throw away hundreds of tonnes of produce, many people, especially those in need, were facing food shortages.
It was an exaggerated glimpse into what the world was already facing before the pandemic struck. The business of food failing the basic function of food &ndash; which is to feed.
Our guests today look at inequity and imbalance through the lens of our food system, while calling for change in the future of our society.&nbsp; Because what if we&nbsp; aren&rsquo;t what we eat, but how we eat?
Sunny Verghese is co-founder and group CEO of Olam International, Elaine Heng is CEO of Retail Business of Singapore&rsquo;s largest grocery retailer &ndash; FairPrice Group, and Carolyn Steel is an author, researcher and thought leader on food sustainability and urban systems.
They were part of the DBS Asian Insights Conference 2020, on the panel &lsquo;Food for All &ndash; Building a Food-secure Future&rsquo;, with Mikkel Larsen, Chief Sustainability Officer at DBS moderating.
For the full transcript visit go.dbs.com/futuretense-ep4
01:45 &ldquo;Today, the global food and agricultural system is clearly broken&rdquo;
07:07 A free market has produced a system where cheap food is the expectation.
10:00 Are consumers actually willing to pay for better food?
12:03 If countries are willing to change, why aren&rsquo;t we seeing it happen?
14:37 A new vision of a good life
17:29 Growing each of our environmental intelligence to make the change we need
Guests:
Sunny Verghese, co-founder and group CEO of Olam International
Elaine Heng is CEO (Retail Business) FairPrice Group
Carolyn Steel, author, researcher and thought leader on food sustainability and urban systems

4. What if we are how we eat?

Companies to become places of well-being

Taking the opportunity to address mental health in Asian workplaces

“that's not a benefit anymore ... It's a critical piece of infrastructure”

Balancing between security and work anywhere

Hybrid job roles

Re-defining “good” performance

Our guests return to discuss the role of work and its meaning in our modern lives.  As Covid-19 inadvertently shifted the employer's focus on employee well-being, it also brought up conversations about how we measure and define success at work.  

For the full transcript visit go.dbs.com/futuretense-ep3

1:40 - Companies to become places of well-being

4:50 – Taking the opportunity to address mental health in Asian workplaces

8:15 – “that's not a benefit anymore... It's a critical piece of infrastructure”

10:50 – Balancing between security and work anywhere

12:00 – Hybrid job roles

14:31 – Re-defining “good” performance

Guests:

Ben Hamley, Future of Work Lead, Asia-Pacific, JLL

Lynn Dang, HR Lead, Microsoft Singapore

Borko Kovacevic, CMO & COO, Microsoft Singapore

Our guests return to discuss the role of work and its meaning in our modern lives.&nbsp; As Covid-19 inadvertently shifted the employer's focus on employee well-being, it also brought up conversations about how we measure and define success at work.&nbsp;&nbsp;
For the full transcript visit go.dbs.com/futuretense-ep3
1:40 - Companies to become places of well-being
4:50 &ndash; Taking the opportunity to address mental health in Asian workplaces
8:15 &ndash; &ldquo;that's not a benefit anymore... It's a critical piece of infrastructure&rdquo;
10:50 &ndash; Balancing between security and work anywhere
12:00 &ndash; Hybrid job roles
14:31 &ndash; Re-defining &ldquo;good&rdquo; performance
Guests:
Ben Hamley, Future of Work Lead, Asia-Pacific, JLL
Lynn Dang, HR Lead, Microsoft Singapore
Borko Kovacevic, CMO &amp; COO, Microsoft Singapore

5. Is a 100% cashless society just on the horizon?

In 1 playlist(s)

DBS SG

Social links

Follow podcast

Recent clips