Chris Dyer is the founder and CEO of PeopleG2, a company that provides background checks and human capital intelligence. He’s also the author of a new book called "The Power of Company Culture: How Any Business Can Build a Culture That Improves Productivity, Performance and Profits". In this episode, we discuss how to change the culture in an organisation and why it's important to take staff along on the journey.
Resources mentioned:
Key takeaways (starts at 36:40):

A radically different approach to the aged-care sector
55:34

How Australia's leading pharmacy chain manages CX
31:29

What you can learn about CX from the aged care sector
33:36