Chris Dyer is the founder and CEO of PeopleG2, a company that provides background checks and human capital intelligence. He’s also the author of a new book called "The Power of Company Culture: How Any Business Can Build a Culture That Improves Productivity, Performance and Profits". In this episode, we discuss how to change the culture in an organisation and why it's important to take staff along on the journey.

 

Resources mentioned:
The Power of Company Culture (book), by Chris Dyer.
Turn the Ship Around! (book), by David Marquet.
Daniel Pink’s Books
Give and Take (book), by Adam Grant.
Work Clean (book), by Dan Charnas.
Work Rules (book), by Laszlo Bock.
The Undoing Project (book), by Michael Lewis.
6Q (feedback software)
Culture Amp (feedback software)

 

Key takeaways (starts at 36:40):
The key to cultural transformation is transparency
Listen with the intention to understand
Avoid survey hell. Make your staff check-ins short but regular.
Find (fun) ways for different people to play the devil’s advocate
Think about the state of mind of your staff when trying to take them on your journey

Chris Dyer is the founder and CEO of PeopleG2, a company that provides background checks and human capital intelligence. He&rsquo;s also the author of a new book called "The Power of Company Culture: How Any Business Can Build a Culture That Improves Productivity, Performance and Profits". In this episode, we discuss how to change the culture in an organisation and why it's important to take staff along on the journey.
&nbsp;
Resources mentioned:
<ul>
<li><a href="https://www.amazon.com/dp/B07954D4PC/ref=dp-kindle-redirect?_encoding=UTF8&amp;btkr=1">The Power of Company Culture</a> (book), by Chris Dyer.</li>
<li><a href="https://www.booktopia.com.au/turn-the-ship-around-a-true-story-of-building-leaders-by-breaking-the-rules-l-david-marquet/prod9780241250945.html">Turn the Ship Around!</a> (book), by David Marquet.</li>
<li><a href="https://www.amazon.com/Daniel-H.-Pink/e/B001IXS3PC">Daniel Pink&rsquo;s Books</a></li>
<li><a href="http://www.adamgrant.net/give-and-take">Give and Take</a> (book), by Adam Grant.</li>
<li><a href="https://www.amazon.com/Work-Clean-life-changing-mise-en-place-organize/dp/1623365929">Work Clean</a> (book), by Dan Charnas.</li>
<li><a href="https://www.amazon.com/Work-Rules-Insights-Inside-Transform/dp/1455554790/ref=sr_1_3?s=books&amp;ie=UTF8&amp;qid=1522387932&amp;sr=1-3&amp;keywords=Work+Rules">Work Rules</a> (book), by Laszlo Bock.</li>
<li><a href="https://www.amazon.com/Undoing-Project-Friendship-Changed-Minds/dp/0393354776/ref=sr_1_1?s=books&amp;ie=UTF8&amp;qid=1522387966&amp;sr=1-1&amp;keywords=The+Undoing+Project">The Undoing Project</a> (book), by Michael Lewis.</li>
<li><a href="https://www.6q.io/">6Q</a> (feedback software)</li>
<li><a href="https://www.cultureamp.com/">Culture Amp</a> (feedback software)</li>
</ul>
&nbsp;
Key takeaways (starts at 36:40):
<ol>
<li>The key to cultural transformation is transparency</li>
<li>Listen with the intention to understand</li>
<li>Avoid survey hell. Make your staff check-ins short but regular.</li>
<li>Find (fun) ways for different people to play the devil&rsquo;s advocate</li>
<li>Think about the state of mind of your staff when trying to take them on your journey</li>
</ol>

Wavelength Creative

We reveal the secrets of how great brands delight their customers. Forget the fluff and industry jargon ... this show is jam-packed with useful CX tips, insights and practical advice from leading brands. Join us as we go behind-the-scenes to discover how brands like Disney, Pandora, Optus and Country Road build experiences customers love. Produced by RateIt — the market leader in 'on the spot'​ customer feedback.

We reveal the secrets of how great brands delight their customers. Forget the fluff and industry jargon ... this show is jam-packed with useful CX tips, insights and practical advice from leading brands. Join us as we go behind-the-scenes to discover how brands like Disney, Pandora, Optus and Country Road build experiences customers love. Produced by RateIt &mdash; the market leader in 'on the spot'​ customer feedback.

We reveal the secrets of how great brands delight their customers.

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