This is the takeaway episode with Diana Wu David, Director of Futures at ServiceNow where we discuss AI adoption, the metrics and how far fewer organizations have figured out what to do with AI once it's inside the building.

This is the takeaway episode with Diana Wu David, Director of Futures at ServiceNow where we discuss AI adoption, the metrics and how far fewer organizations have figured out what to do with AI once it's inside the building.

Catalog and Cocktails is the honest, No-BS, non-sales-y podcast about data and analytics. This is your unfiltered chat about everything interesting in data and analytics. Join Juan Sequeda and Tim Gasper to explore emerging topics and hear from thought leaders, practitioners and executives across the data and analytics space.

Catalog and Cocktails is the honest, No-BS, non-sales-y podcast about data and analytics. This is your unfiltered chat about everything interesting in data and analytics. Join Juan Sequeda and Tim Gasper to explore emerging topics and hear from thought leaders, practitioners and executives across the data and analytics space.

Catalog & Cocktails: The Honest, No-BS Data Podcast

ServiceNow Podcast Program is a collection of podcast shows hosted by various ServiceNow experts and professionals covering different focus areas and a broad variety of topics. Come listen to our experts talk about what's going on at ServiceNow. Join the conversation!

Visit the Now Community forums

ServiceNow Podcast Program is a collection of podcast shows hosted by various ServiceNow experts and professionals covering different focus areas and a broad variety of topics. Come listen to our experts talk about what's going on at ServiceNow. Join the conversation!
<a href="https://community.servicenow.com/community">Visit the Now Community forums</a>

ServiceNow Podcasts

TAKEAWAY - AI Appetite Is Easy, Digestion Is Hard with Diana Wu David

In this special rant episode, Sonny Rivera joins Juan and Tim during a live recording and rant about AI-generated dashboards, semantic layers, and what it takes to trust an answer. The situation: dashboards slop is easy to build which makes foundation matter more, not less. We discussed: 
Building a dashboard was never the hard part. Being able to explain where a number came from is.
Speed without a governed foundation produces wrong answers faster. As Sonny put it, “fast and wrong is still wrong.”
Modeling data is really modeling the business. The job has not changed. How it gets done is changing.
A single source of truth did not hold up. Favors an interoperable set of semantic layers and context, with shared definitions where people actually care.
Logic written in the moment, in a dashboard or a pipeline, often never makes it back into the semantic layer. Closing that loop is the gap to fix.
Friction between teams is a sign that a definition matters. Make the differences visible rather than forbidding them.
Trust is what data leaders can least afford to lose, which is why testing belongs in dashboards too.
Writing code is no longer the slow part. Product management and testing are becoming the bottlenecks.

In this special rant episode, Sonny Rivera joins Juan and Tim during a live recording and rant about AI-generated dashboards, semantic layers, and what it takes to trust an answer. The situation: dashboards slop is easy to build which makes foundation matter more, not less. We discussed:&nbsp;
<ul>
<li aria-level="1">Building a dashboard was never the hard part. Being able to explain where a number came from is.</li>
<li aria-level="1">Speed without a governed foundation produces wrong answers faster. As Sonny put it, &ldquo;fast and wrong is still wrong.&rdquo;</li>
<li aria-level="1">Modeling data is really modeling the business. The job has not changed. How it gets done is changing.</li>
<li aria-level="1">A single source of truth did not hold up. Favors an interoperable set of semantic layers and context, with shared definitions where people actually care.</li>
<li aria-level="1">Logic written in the moment, in a dashboard or a pipeline, often never makes it back into the semantic layer. Closing that loop is the gap to fix.</li>
<li aria-level="1">Friction between teams is a sign that a definition matters. Make the differences visible rather than forbidding them.</li>
<li aria-level="1">Trust is what data leaders can least afford to lose, which is why testing belongs in dashboards too.</li>
<li aria-level="1">Writing code is no longer the slow part. Product management and testing are becoming the bottlenecks.</li>
</ul>

Dashboard Slop rant with Sonny Rivera

Nick Zervoudis, data product manager, trainer, and consultant at Value from Data & AI, joins Juan and Time to talk about why many data teams end up working like a service desk and what to do about it. The answer is: DO DISCOVERY! In this conversation, we cover how a service desk model breaks down when a request can’t be described in a few words, why dashboards get opened once and then forgotten, and how product thinking differs from project management in data work. We also discuss how to start doing discovery without a full transformation, and what AI does and doesn’t change about that work.

Nick Zervoudis, data product manager, trainer, and consultant at Value from Data &amp; AI, joins Juan and Time to talk about why many data teams end up working like a service desk and what to do about it. The answer is: DO DISCOVERY! In this conversation, we cover how a service desk model breaks down when a request can&rsquo;t be described in a few words, why dashboards get opened once and then forgotten, and how product thinking differs from project management in data work. We also discuss how to start doing discovery without a full transformation, and what AI does and doesn&rsquo;t change about that work.

How data teams become trusted business partners with Nick Zervoudis

This is the takeaway episode with Nick Zervoudis, data product manager, trainer, and consultant at Value from Data & AI, joins Juan and Time to talk about why many data teams end up working like a service desk and what to do about it. The answer is: DO DISCOVERY! 

This is the takeaway episode with Nick Zervoudis, data product manager, trainer, and consultant at Value from Data &amp; AI, joins Juan and Time to talk about why many data teams end up working like a service desk and what to do about it. The answer is: DO DISCOVERY!&nbsp;

TAKEAWAY - AI Appetite Is Easy, Digestion Is Hard with Diana Wu David

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