Tim and Juan chat with Lena Hall, the Senior Director of Developer Relations at Akamai, and an AI practitioner where we dive into what it means to build AI agents. 

Tim and Juan chat with Lena Hall, the Senior Director of Developer Relations at Akamai, and an AI practitioner where we dive into what it means to build AI agents.&nbsp;

Catalog and Cocktails is the honest, No-BS, non-sales-y podcast about data and analytics. This is your unfiltered chat about everything interesting in data and analytics. Join Juan Sequeda and Tim Gasper to explore emerging topics and hear from thought leaders, practitioners and executives across the data and analytics space.

Catalog and Cocktails is the honest, No-BS, non-sales-y podcast about data and analytics. This is your unfiltered chat about everything interesting in data and analytics. Join Juan Sequeda and Tim Gasper to explore emerging topics and hear from thought leaders, practitioners and executives across the data and analytics space.

Catalog & Cocktails: The Honest, No-BS Data Podcast

ServiceNow Podcast Program is a collection of podcast shows hosted by various ServiceNow experts and professionals covering different focus areas and a broad variety of topics. Come listen to our experts talk about what's going on at ServiceNow. Join the conversation!

Visit the Now Community forums

ServiceNow Podcast Program is a collection of podcast shows hosted by various ServiceNow experts and professionals covering different focus areas and a broad variety of topics. Come listen to our experts talk about what's going on at ServiceNow. Join the conversation!
<a href="https://community.servicenow.com/community">Visit the Now Community forums</a>

ServiceNow Podcasts

Building AI Agents with Lena Hall

Richard Masters, Senior Managing Director and Head of AI Strategy at Ancora AI by Design and former VP of Data at Virgin Atlantic joins Juan and Tim to discuss how to tie data and AI work to business strategy.

The first basic question: what does the organization want to look like in three to five years, and what has to happen to get there? Platforms and models only matter if they serve that answer. And how do you measure? Setting a baseline is hard, slow work, and teams often skip it to start building. Without one, it is hard to tell whether the work is worth doing, and harder to ask that question once the build is underway.

We cover: starting with AI instead of a workflow or metric, running a pre-mortem, tracking evaluation scores instead of the business outcomes, governance engineering, and the roles that change as AI takes over work that used to be outsourced. 

Richard Masters, Senior Managing Director and Head of AI Strategy at Ancora AI by Design and former VP of Data at Virgin Atlantic joins Juan and Tim to discuss how to tie data and AI work to business strategy.
The first basic question: what does the organization want to look like in three to five years, and what has to happen to get there? Platforms and models only matter if they serve that answer. And how do you measure? Setting a baseline is hard, slow work, and teams often skip it to start building. Without one, it is hard to tell whether the work is worth doing, and harder to ask that question once the build is underway.
We cover: starting with AI instead of a workflow or metric, running a pre-mortem, tracking evaluation scores instead of the business outcomes, governance engineering, and the roles that change as AI takes over work that used to be outsourced.&nbsp;

Start With the Business Metric, Not the AI with Richard Masters

This is the takeaway episode with Richard Masters, Senior Managing Director and Head of AI Strategy at Ancora AI by Design and former VP of Data at Virgin Atlantic where he joins Juan and Tim to discuss how to tie data and AI work to business strategy.

We cover: starting with AI instead of a workflow or metric, running a pre-mortem, tracking evaluation scores instead of the business outcomes, governance engineering, and the roles that change as AI takes over work that used to be outsourced, and so much more. 

This is the takeaway episode with Richard Masters, Senior Managing Director and Head of AI Strategy at Ancora AI by Design and former VP of Data at Virgin Atlantic where he joins Juan and Tim to discuss how to tie data and AI work to business strategy.
We cover: starting with AI instead of a workflow or metric, running a pre-mortem, tracking evaluation scores instead of the business outcomes, governance engineering, and the roles that change as AI takes over work that used to be outsourced, and so much more.&nbsp;

TAKEAWAY Start With the Business Metric, Not the AI with Richard Masters

In this special rant episode, Sonny Rivera joins Juan and Tim during a live recording and rant about AI-generated dashboards, semantic layers, and what it takes to trust an answer. The situation: dashboards slop is easy to build which makes foundation matter more, not less. We discussed: 
Building a dashboard was never the hard part. Being able to explain where a number came from is.
Speed without a governed foundation produces wrong answers faster. As Sonny put it, “fast and wrong is still wrong.”
Modeling data is really modeling the business. The job has not changed. How it gets done is changing.
A single source of truth did not hold up. Favors an interoperable set of semantic layers and context, with shared definitions where people actually care.
Logic written in the moment, in a dashboard or a pipeline, often never makes it back into the semantic layer. Closing that loop is the gap to fix.
Friction between teams is a sign that a definition matters. Make the differences visible rather than forbidding them.
Trust is what data leaders can least afford to lose, which is why testing belongs in dashboards too.
Writing code is no longer the slow part. Product management and testing are becoming the bottlenecks.

In this special rant episode, Sonny Rivera joins Juan and Tim during a live recording and rant about AI-generated dashboards, semantic layers, and what it takes to trust an answer. The situation: dashboards slop is easy to build which makes foundation matter more, not less. We discussed:&nbsp;
<ul>
<li aria-level="1">Building a dashboard was never the hard part. Being able to explain where a number came from is.</li>
<li aria-level="1">Speed without a governed foundation produces wrong answers faster. As Sonny put it, &ldquo;fast and wrong is still wrong.&rdquo;</li>
<li aria-level="1">Modeling data is really modeling the business. The job has not changed. How it gets done is changing.</li>
<li aria-level="1">A single source of truth did not hold up. Favors an interoperable set of semantic layers and context, with shared definitions where people actually care.</li>
<li aria-level="1">Logic written in the moment, in a dashboard or a pipeline, often never makes it back into the semantic layer. Closing that loop is the gap to fix.</li>
<li aria-level="1">Friction between teams is a sign that a definition matters. Make the differences visible rather than forbidding them.</li>
<li aria-level="1">Trust is what data leaders can least afford to lose, which is why testing belongs in dashboards too.</li>
<li aria-level="1">Writing code is no longer the slow part. Product management and testing are becoming the bottlenecks.</li>
</ul>

Building AI Agents with Lena Hall

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