“Do you believe that everything you do is a process?”

From brushing your teeth to doing your work assignments to doing your groceries, everything’s a process and, what’s essential to note is, they are all PDCA cycles. In this episode of the Business Problem Solver Podcast, Lee Houghton emphasises why PDCA is not just a planning tool, but a way of life. It does not matter if it’s big or small – or for more apt terms, micro or macro – anything you do in life can be a PDCA cycle. Listen in to know more.

KEY TAKEAWAYS
The PDCA (plan-do-check-act) was first popularised W. Edwards Deming in the mid-20th It can be a planning tool or an improvement cycle.
PDCA cycle is way of life. If you try to see everything’s a process where it needs inputs, goes through steps, and produces outputs, you know what you should be expecting to do to get what you want to achieve.
The two PDCA cycles:

Micro – a weekly to monthly
Macro – usually three to five years

BEST MOMENTS
“If everything we do is a process, then everything we do can be improved.”
“PDCA is much more than a planning tool. PDCA is much more an improvement cycle. It’s a way of life. It’s a way of looking at things to continuously improve anything and everything you do.”

ABOUT THE HOST 

For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses.

In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material.

Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.

CONTACT METHOD

You can contact Lee Houghton on: 07813342194 

Website: Lee@leehoughton.com

LinkedIn:www.linkedin.com/in/lhoughton/

Facebook:www.facebook.com/THEBusinessProblemSolver/

Twitter:https://twitter.com/BusiProbsSolved

Instagram:www.instagram.com/the_business_problem_solver/?hl=en

YouTube:https://www.youtube.com/channel/UCsf0YC2_ZBuhtC_s-AbHaDw

&ldquo;Do you believe that everything you do is a process?&rdquo;
From brushing your teeth to doing your work assignments to doing your groceries, everything&rsquo;s a process and, what&rsquo;s essential to note is, they are all PDCA cycles. In this episode of the Business Problem Solver Podcast, Lee Houghton emphasises why PDCA is not just a planning tool, but a way of life. It does not matter if it&rsquo;s big or small &ndash; or for more apt terms, micro or macro &ndash; anything you do in life can be a PDCA cycle. Listen in to know more.
KEY TAKEAWAYS
<ul>
<li>The PDCA (plan-do-check-act) was first popularised W. Edwards Deming in the mid-20th It can be a planning tool or an improvement cycle.</li>
<li>PDCA cycle is way of life. If you try to see everything&rsquo;s a process where it needs inputs, goes through steps, and produces outputs, you know what you should be expecting to do to get what you want to achieve.</li>
<li>The two PDCA cycles:
<ul>
<li>Micro &ndash; a weekly to monthly</li>
<li>Macro &ndash; usually three to five years</li>
</ul>
</li>
</ul>
BEST MOMENTS
<ul>
<li>&ldquo;If everything we do is a process, then everything we do can be improved.&rdquo;</li>
<li>&ldquo;PDCA is much more than a planning tool. PDCA is much more an improvement cycle. It&rsquo;s a way of life. It&rsquo;s a way of looking at things to continuously improve anything and everything you do.&rdquo;</li>
</ul>
ABOUT THE HOST 
For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses.
In my spare time, I enjoy spending time with my two young children Jack &amp; India. I also enjoy listening to and reading business &amp; personal development material.
Lee Houghton is &ldquo;THE Business Problem Solver&rdquo;, a Management Consultant, CX Specialist and Keynote Speaker.
CONTACT METHOD
You can contact Lee Houghton on: 07813342194 
Website: <a href="mailto:Lee@leehoughton.com">Lee@leehoughton.com</a>
LinkedIn: <a href="http://www.linkedin.com/in/lhoughton/">www.linkedin.com/in/lhoughton/</a>
Facebook: <a href="http://www.facebook.com/THEBusinessProblemSolver/">www.facebook.com/THEBusinessProblemSolver/</a>
Twitter: <a href="https://twitter.com/BusiProbsSolved">https://twitter.com/BusiProbsSolved</a>
Instagram: <a href="http://www.instagram.com/the_business_problem_solver/?hl=en">www.instagram.com/the_business_problem_solver/?hl=en</a>
YouTube: <a href="https://www.youtube.com/channel/UCsf0YC2_ZBuhtC_s-AbHaDw">https://www.youtube.com/channel/UCsf0YC2_ZBuhtC_s-AbHaDw</a>

WARNING - This podcast WILL challenge your thinking.

Welcome to Business Problems Solved!

In this podcast we help you solve your business problems by providing real examples and practical approaches to make today better than yesterday. 

Introducing your host, the multi-sector, self-professed ‘most improved improvement person’ and qualified Business Problem Solver

Lee Houghton (pronounced Hawton)

You can contact Lee on LinkedIn, Facebook, Instagram or Twitter by searching for Lee Houghton THE Business Problem Solver or via visiting www.leehoughton.com for more content and to solve your business problems.

And remember – saying you know how to do it, is not doing it …

Business Problems Solved Podcast

Business Problems Solved

Plan. Do. Check. Act. (P.D.C.A. Cycle)

Lee's latest episode explores the concept of change as a journey, emphasising the individual nature of each person's experience. Lee discusses various models like the Kubler-Ross change curve and Bridges transition model, highlighting the importance of understanding people's past experiences and emotions when leading change initiatives. The episode underscores the significance of making individuals feel positive, safe, and supported throughout the change process, ultimately expressing the need for empathy and gradual progress in navigating the complexities of change.

KEY TAKEAWAYS


Change is a journey that individuals go through, and it is important to understand each person's unique journey.


Resistance to change often stems from past experiences and habits that individuals are comfortable with.


Making people feel positive, safe, and supported is crucial when leading and delivering change initiatives.


Change requires breaking old habits or creating new ones, which can be challenging but necessary for progress.


Understanding where people are coming from, collectively working towards a common destination, and moving forward gradually are key aspects of successful change management.

BEST MOMENTS

"Change is not easy because we are creatures of habit. Every single day, the majority of the things that we do are habitual."

"We need to make people feel positive. We need to make people feel safe. We need to make people feel supported." 

"Everybody is on a journey. Not everybody wants to be on a journey. We may face resistance." 

"Change is a journey for everybody... Changing anything is often not like flicking a switch." 

"Mayor Angelou said, 'I'll forget what you did, I'll forget what you said, but I'll never forget how you made me feel.'"

HOST BIO

You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/

For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses.

In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material.

Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.

Lee's latest episode explores the concept of change as a journey, emphasising the individual nature of each person's experience. Lee discusses various models like the Kubler-Ross change curve and Bridges transition model, highlighting the importance of understanding people's past experiences and emotions when leading change initiatives. The episode underscores the significance of making individuals feel positive, safe, and supported throughout the change process, ultimately expressing the need for empathy and gradual progress in navigating the complexities of change.
KEY TAKEAWAYS
<ul>
<li>
Change is a journey that individuals go through, and it is important to understand each person's unique journey.
</li>
<li>
Resistance to change often stems from past experiences and habits that individuals are comfortable with.
</li>
<li>
Making people feel positive, safe, and supported is crucial when leading and delivering change initiatives.
</li>
<li>
Change requires breaking old habits or creating new ones, which can be challenging but necessary for progress.
</li>
<li>
Understanding where people are coming from, collectively working towards a common destination, and moving forward gradually are key aspects of successful change management.
</li>
</ul>
BEST MOMENTS
"Change is not easy because we are creatures of habit. Every single day, the majority of the things that we do are habitual."
"We need to make people feel positive. We need to make people feel safe. We need to make people feel supported." 
"Everybody is on a journey. Not everybody wants to be on a journey. We may face resistance." 
"Change is a journey for everybody... Changing anything is often not like flicking a switch." 
"Mayor Angelou said, 'I'll forget what you did, I'll forget what you said, but I'll never forget how you made me feel.'"
HOST BIO
You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/
For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses.
In my spare time, I enjoy spending time with my two young children Jack &amp; India. I also enjoy listening to and reading business &amp; personal development material.
Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.

Change Is A Journey But A Personal One

Lee reflects on the first six months of 2024, sharing his personal achievements, including running marathons and launching online courses, attributing his success to the intensity and frequency of his nine-month challenge. He discusses the importance of structure and rhythm in achieving goals, emphasising the concept of intensity times frequency equals connection. The episode concludes with a challenge for listeners to apply intensity and frequency to their endeavours for a successful second half of the year.

KEY TAKEAWAYS


Reflect on Your Progress: Take time to reflect on your achievements and progress at regular intervals, like at the end of six months, to see how successful you have been.


Set Big, Ambitious Goals: Setting big, scary, and ambitious goals can provide the structure and intensity needed to achieve them, allowing for creativity and engagement throughout the process.


Intensity and Frequency Create Habits: By combining intensity (strength of reason and feeling) with frequency (repetition), you can create new habits and connections, whether in personal goals or professional relationships.


Strive for Connection: Building connections, whether with yourself, others, or within an organization, requires intensity and frequency to strengthen the bond and achieve common goals.


Consistency is Key: Consistently applying intensity and frequency to important tasks or goals can lead to success and achievement, as seen in the example of training for a marathon.

BEST MOMENTS

"I absolutely believe that this has all been achieved through the consistency in my nine month to 100km challenge." 

"Intensity times frequency equals connection. Connection is the first of the four C's, so connect, converse, calibrate and celebrate." 

"Whatever fires together, wires together. But the only wire together, if you do it continually and repeatedly, and you've got a strength of feeling, strength of reason, and then you do that repeatedly, it will then become habitual." 

"So last week we spoke about how we're connecting everything together from the bottom all the way through the top and connecting from a best perspective." 

HOST BIO

You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/

For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses.

In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material.

Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.

Lee reflects on the first six months of 2024, sharing his personal achievements, including running marathons and launching online courses, attributing his success to the intensity and frequency of his nine-month challenge. He discusses the importance of structure and rhythm in achieving goals, emphasising the concept of intensity times frequency equals connection. The episode concludes with a challenge for listeners to apply intensity and frequency to their endeavours for a successful second half of the year.
KEY TAKEAWAYS
<ul>
<li>
Reflect on Your Progress: Take time to reflect on your achievements and progress at regular intervals, like at the end of six months, to see how successful you have been.
</li>
<li>
Set Big, Ambitious Goals: Setting big, scary, and ambitious goals can provide the structure and intensity needed to achieve them, allowing for creativity and engagement throughout the process.
</li>
<li>
Intensity and Frequency Create Habits: By combining intensity (strength of reason and feeling) with frequency (repetition), you can create new habits and connections, whether in personal goals or professional relationships.
</li>
<li>
Strive for Connection: Building connections, whether with yourself, others, or within an organization, requires intensity and frequency to strengthen the bond and achieve common goals.
</li>
<li>
Consistency is Key: Consistently applying intensity and frequency to important tasks or goals can lead to success and achievement, as seen in the example of training for a marathon.
</li>
</ul>
BEST MOMENTS
"I absolutely believe that this has all been achieved through the consistency in my nine month to 100km challenge." 
"Intensity times frequency equals connection. Connection is the first of the four C's, so connect, converse, calibrate and celebrate." 
"Whatever fires together, wires together. But the only wire together, if you do it continually and repeatedly, and you've got a strength of feeling, strength of reason, and then you do that repeatedly, it will then become habitual." 
"So last week we spoke about how we're connecting everything together from the bottom all the way through the top and connecting from a best perspective." 
HOST BIO
You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/
For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses.
In my spare time, I enjoy spending time with my two young children Jack &amp; India. I also enjoy listening to and reading business &amp; personal development material.
Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.

6 Months of 2024 Complete: Intensity x Frequency Connection

This episode explores the crucial concept of connection in the realm of leadership, change management, and organisational success. Lee emphasises the significance of connecting people to the purpose, vision, and initiatives of a business to drive sustainable performance excellence. Through the framework of the four C's - connection, conversation, collaboration, and celebration/reflection - Lee explores how fostering strong connections among individuals and aligning behaviours with organisational goals are essential for achieving desired outcomes.  The episode underscores the necessity of aligning values with behaviours, fostering emotional connections, and continuously striving to improve connectivity within organisations to drive success.

KEY TAKEAWAYS


Connection is Key: Connection in leadership, change management, and overall business is essential for success 


The Four C's Framework: The four C's framework - Connection, Conversation, Collaboration, and Celebration & Reflection - is a high-level process for delivering sustainable performance excellence.


The Best Model: The Best Model focuses on connecting strategies and improvement initiatives to influence leadership behaviours, employee engagement, customer satisfaction, and ultimately, business targets.


Behavioural Alignment: Aligning company values with expected behaviours can be challenging, there is a need for clear communication and understanding to create a cohesive environment.


Future-Framing: Encouragement is needed to envision the future state of the organisation in terms of what will be seen, heard, and felt, and align improvement initiatives to create that desired future.

BEST MOMENTS

"Connection is absolutely key. And I guess if I was to do a word cloud of all of the podcasts, the nearly 300 podcasts, I think the word connection and connected would probably feature quite highly." 

"Connection is key. Why am I banging on about connection?" 

"Engagement is largely influenced by the behaviours of the people that we are working with."

"We need to connect the behaviours of all of our people. The environment that is being created to engage our employees." 

"Connect the dots to achieve success. Start with the behaviour and how we wanna be in it actually." 

HOST BIO

You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/

For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses.

In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material.

Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.

This episode explores the crucial concept of connection in the realm of leadership, change management, and organisational success. Lee emphasises the significance of connecting people to the purpose, vision, and initiatives of a business to drive sustainable performance excellence. Through the framework of the four C's - connection, conversation, collaboration, and celebration/reflection - Lee explores how fostering strong connections among individuals and aligning behaviours with organisational goals are essential for achieving desired outcomes.  The episode underscores the necessity of aligning values with behaviours, fostering emotional connections, and continuously striving to improve connectivity within organisations to drive success.
KEY TAKEAWAYS
<ul>
<li>
Connection is Key: Connection in leadership, change management, and overall business is essential for success 
</li>
<li>
The Four C's Framework: The four C's framework - Connection, Conversation, Collaboration, and Celebration &amp; Reflection - is a high-level process for delivering sustainable performance excellence.
</li>
<li>
The Best Model: The Best Model focuses on connecting strategies and improvement initiatives to influence leadership behaviours, employee engagement, customer satisfaction, and ultimately, business targets.
</li>
<li>
Behavioural Alignment: Aligning company values with expected behaviours can be challenging, there is a need for clear communication and understanding to create a cohesive environment.
</li>
<li>
Future-Framing: Encouragement is needed to envision the future state of the organisation in terms of what will be seen, heard, and felt, and align improvement initiatives to create that desired future.
</li>
</ul>
BEST MOMENTS
"Connection is absolutely key. And I guess if I was to do a word cloud of all of the podcasts, the nearly 300 podcasts, I think the word connection and connected would probably feature quite highly." 
"Connection is key. Why am I banging on about connection?" 
"Engagement is largely influenced by the behaviours of the people that we are working with."
"We need to connect the behaviours of all of our people. The environment that is being created to engage our employees." 
"Connect the dots to achieve success. Start with the behaviour and how we wanna be in it actually." 
HOST BIO
You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/
For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses.
In my spare time, I enjoy spending time with my two young children Jack &amp; India. I also enjoy listening to and reading business &amp; personal development material.
Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.

Plan. Do. Check. Act. (P.D.C.A. Cycle)

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