It's a spellbinding show this week, as Lee is joined by customer experience expert, magician and hypnotist, Ricky Locke, who talks about the importance of creating a better customer experience and how to make sure that each customer interaction is memorable and magical.

KEY TAKEAWAYS
Our business journeys are as changeable as our life journey. Never believe that you're stuck in one place. There's always another way forward.
Believing in yourself and keeping an open mind are the essential tools you need to surmount challenges when they arise.
We fulfil our potential by trying new things, and identifying the points at which passion is ignited. Follow these pursuits all the way to mastery.
People never forget about the way you make them feel. Sharing a moment with someone else is too often undervalued. Create a magic spark between you both and the effects will last a lifetime.

BEST MOMENTS

'Step out of your comfort zone, keep an open mind, and try new things'

'You don't truly realise what you've got until it's gone'

'There's always been something inside of me asking "How far can Ricky go?"'

'Magic, to me, is not about the trick. It's about the experience - the feeling you feel'

VALUABLE RESOURCES

Business Problems Solved Podcast        

Ricky Locke - http://www.rickylocke.co.uk

Ricky Locke Instagram - https://www.instagram.com/rickylockemagic/?hl=en

Rickys course - how-to-create-a-magical-customer-experience

ABOUT THE HOST

For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses.

In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material.

Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.

CONTACT METHOD

You can contact Lee Houghton on 07813342194

Lee@leehoughton.com

https://www.linkedin.com/in/lhoughton/

It's a spellbinding show this week, as Lee is joined by customer experience expert, magician and hypnotist, Ricky Locke, who talks about the importance of creating a better customer experience and how to make sure that each customer interaction is memorable and magical.
KEY TAKEAWAYS
<ul>
<li>Our business journeys are as changeable as our life journey. Never believe that you're stuck in one place. There's always another way forward.</li>
<li>Believing in yourself and keeping an open mind are the essential tools you need to surmount challenges when they arise.</li>
<li>We fulfil our potential by trying new things, and identifying the points at which passion is ignited. Follow these pursuits all the way to mastery.</li>
<li>People never forget about the way you make them feel. Sharing a moment with someone else is too often undervalued. Create a magic spark between you both and the effects will last a lifetime.</li>
</ul>
BEST MOMENTS
'Step out of your comfort zone, keep an open mind, and try new things'
'You don't truly realise what you've got until it's gone'
'There's always been something inside of me asking "How far can Ricky go?"'
'Magic, to me, is not about the trick. It's about the experience - the feeling you feel'
VALUABLE RESOURCES
<a href="https://podcasts.apple.com/gb/podcast/business-problems-solved-podcast/id1444154403?mt=2">Business Problems Solved Podcast</a> &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
Ricky Locke - <a href="http://www.rickylocke.co.uk">http://www.rickylocke.co.uk</a>
Ricky Locke Instagram - <a href="https://www.instagram.com/rickylockemagic/?hl=en">https://www.instagram.com/rickylockemagic/?hl=en</a>
Rickys course - <a href="https://ricky-locke-magic.teachable.com/p/how-to-create-a-magical-customer-experience">how-to-create-a-magical-customer-experience</a>
ABOUT THE HOST
For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses.
In my spare time, I enjoy spending time with my two young children Jack &amp; India. I also enjoy listening to and reading business &amp; personal development material.
Lee Houghton is &ldquo;THE Business Problem Solver&rdquo;, a Management Consultant, CX Specialist and Keynote Speaker.
CONTACT METHOD
You can contact Lee Houghton on 07813342194
<a href="mailto:Lee@leehoughton.com">Lee@leehoughton.com</a>
<a href="https://www.linkedin.com/in/lhoughton/">https://www.linkedin.com/in/lhoughton/</a>

WARNING - This podcast WILL challenge your thinking.

Welcome to Business Problems Solved!

In this podcast we help you solve your business problems by providing real examples and practical approaches to make today better than yesterday. 

Introducing your host, the multi-sector, self-professed ‘most improved improvement person’ and qualified Business Problem Solver

Lee Houghton (pronounced Hawton)

You can contact Lee on LinkedIn, Facebook, Instagram or Twitter by searching for Lee Houghton THE Business Problem Solver or via visiting www.leehoughton.com for more content and to solve your business problems.

And remember – saying you know how to do it, is not doing it …

Business Problems Solved Podcast

Business Problems Solved

Creating Magical Customer Experiences - with Ricky Locke

Lee reflects on the journey of creating the podcast over the past six years and 330 episodes. He expresses deep gratitude for the impact the podcast has had on both his life and the lives of listeners, sharing how it has fostered connections and personal growth. Lee announces the conclusion of the Business Problem Solved podcast, not as an end to his podcasting journey, but as a transition to a new venture: The People Puzzle Podcast, which will align with his upcoming book, "The People Puzzle." This new podcast will focus on four key themes: alignment, relationships, feelings, and leadership, aiming to provide targeted support and insights for listeners. Lee encourages his audience to stay subscribed for this exciting new chapter while expressing his heartfelt thanks for their support throughout the years.

KEY TAKEAWAYS


Transition to a New Podcast: The Business Problem Solved podcast will be concluding, but a new podcast titled The People Puzzle Podcast will be launched, focusing on themes related to the speaker's upcoming book.


Focus on Key Themes: The new podcast will explore four main themes: alignment, relationships, feelings, and leadership, which are referred to as the four pieces of The People Puzzle.


Personal Reflection and Growth: The podcasting journey has been a deeply reflective and humbling experience, providing valuable insights and personal growth over the past six years and 330 episodes.


Gratitude for Audience Engagement: There is a strong appreciation for the audience's support, including their messages and feedback, which have contributed to the speaker's learning and connection with others.


Anticipation for Future Content: Listeners are encouraged to stay subscribed to the current podcast feed, as they will automatically receive the new content when it launches, ensuring continuity in the speaker's message and mission.

BEST MOMENTS

"This process of recording this podcast has been the most reflective, insightful experience that I've ever had." 

"I've decided to stop recording the Business Problem Solved podcast for a few reasons." 

"I want to impact and help more people because I want to really double down on what's important to me." 

"The new podcast is going to be called The People Puzzle Podcast, because the book is called The People Puzzle."

"Thank you from the bottom of my heart for just everything that this podcast has enabled and provided for me." 

HOST BIO

You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/

For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses.

In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material.

Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.

Lee reflects on the journey of creating the podcast over the past six years and 330 episodes. He expresses deep gratitude for the impact the podcast has had on both his life and the lives of listeners, sharing how it has fostered connections and personal growth. Lee announces the conclusion of the Business Problem Solved podcast, not as an end to his podcasting journey, but as a transition to a new venture: The People Puzzle Podcast, which will align with his upcoming book, "The People Puzzle." This new podcast will focus on four key themes: alignment, relationships, feelings, and leadership, aiming to provide targeted support and insights for listeners. Lee encourages his audience to stay subscribed for this exciting new chapter while expressing his heartfelt thanks for their support throughout the years.
KEY TAKEAWAYS
<ol>
<li>
Transition to a New Podcast: The Business Problem Solved podcast will be concluding, but a new podcast titled The People Puzzle Podcast will be launched, focusing on themes related to the speaker's upcoming book.
</li>
<li>
Focus on Key Themes: The new podcast will explore four main themes: alignment, relationships, feelings, and leadership, which are referred to as the four pieces of The People Puzzle.
</li>
<li>
Personal Reflection and Growth: The podcasting journey has been a deeply reflective and humbling experience, providing valuable insights and personal growth over the past six years and 330 episodes.
</li>
<li>
Gratitude for Audience Engagement: There is a strong appreciation for the audience's support, including their messages and feedback, which have contributed to the speaker's learning and connection with others.
</li>
<li>
Anticipation for Future Content: Listeners are encouraged to stay subscribed to the current podcast feed, as they will automatically receive the new content when it launches, ensuring continuity in the speaker's message and mission.
</li>
</ol>
BEST MOMENTS
"This process of recording this podcast has been the most reflective, insightful experience that I've ever had."&nbsp;
"I've decided to stop recording the Business Problem Solved podcast for a few reasons."&nbsp;
"I want to impact and help more people because I want to really double down on what's important to me."&nbsp;
"The new podcast is going to be called The People Puzzle Podcast, because the book is called The People Puzzle."
"Thank you from the bottom of my heart for just everything that this podcast has enabled and provided for me."&nbsp;
HOST BIO
You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/
For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses.
In my spare time, I enjoy spending time with my two young children Jack &amp; India. I also enjoy listening to and reading business &amp; personal development material.
Lee Houghton is &ldquo;THE Business Problem Solver&rdquo;, a Management Consultant, CX Specialist and Keynote Speaker.

Is this the last episode?

Lee talks about the dynamics of high performing teams, challenging the common saying, "there's no I in team." He emphasises the importance of recognising individual differences within a team, including diverse perspectives, communication styles, and motivations. Lee discusses how understanding these differences can enhance team collaboration and performance. He introduces the concept of the four C's of human relationships—connect, converse, collaborate, and celebrate—and highlights the significance of aligning intentions in conversations. By fostering deeper connections and being aware of individual needs, leaders can create an environment where team members feel valued and motivated to achieve collective goals. Tune in for practical insights on building effective teams and enhancing interpersonal relationships in the workplace.

KEY TAKEAWAYS


Embrace Individual Differences: High performing teams are composed of diverse individuals with varying perspectives, experiences, and communication styles. Recognising and understanding these differences is crucial for team success.


The Four C's of Human Relationships: Building strong relationships involves a cyclical process of connecting, conversing, collaborating, and celebrating. Finding common ground is essential for deeper engagement and rapport.


Motivation and Communication Styles: People are motivated differently—some move away from pain while others move towards pleasure. Understanding these motivations, along with individual communication preferences, can enhance team dynamics and effectiveness.


Aligning Intent in Conversations: In interactions, it's important to align your intent with the other person's needs, whether they seek help, support, or simply want to be heard. Misalignment can lead to conflict and misunderstandings.


Vulnerability and Leadership: Effective leadership may require being vulnerable and showing care for team members. Leaders should also be mindful of their own communication styles and adapt to better connect with their team.

BEST MOMENTS

"There is no I in team... However, to create a team, it is important that you recognize it is made up of a lot of eyes, a lot of individuals." 

"If you can understand which is the dominant preference of each person, then that allows you to change your conversation style." 

"We need to connect. We need to understand ourselves and understand others." 

"The way that we connect is we find things in common, which requires us to ask better questions." 

"If the other person wants to be heard, then you need to listen." 

HOST BIO

You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/

For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses.

In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material.

Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.

Lee talks about the dynamics of high performing teams, challenging the common saying, "there's no I in team." He emphasises the importance of recognising individual differences within a team, including diverse perspectives, communication styles, and motivations. Lee discusses how understanding these differences can enhance team collaboration and performance. He introduces the concept of the four C's of human relationships&mdash;connect, converse, collaborate, and celebrate&mdash;and highlights the significance of aligning intentions in conversations. By fostering deeper connections and being aware of individual needs, leaders can create an environment where team members feel valued and motivated to achieve collective goals. Tune in for practical insights on building effective teams and enhancing interpersonal relationships in the workplace.
KEY TAKEAWAYS
<ol>
<li>
Embrace Individual Differences: High performing teams are composed of diverse individuals with varying perspectives, experiences, and communication styles. Recognising and understanding these differences is crucial for team success.
</li>
<li>
The Four C's of Human Relationships: Building strong relationships involves a cyclical process of connecting, conversing, collaborating, and celebrating. Finding common ground is essential for deeper engagement and rapport.
</li>
<li>
Motivation and Communication Styles: People are motivated differently&mdash;some move away from pain while others move towards pleasure. Understanding these motivations, along with individual communication preferences, can enhance team dynamics and effectiveness.
</li>
<li>
Aligning Intent in Conversations: In interactions, it's important to align your intent with the other person's needs, whether they seek help, support, or simply want to be heard. Misalignment can lead to conflict and misunderstandings.
</li>
<li>
Vulnerability and Leadership: Effective leadership may require being vulnerable and showing care for team members. Leaders should also be mindful of their own communication styles and adapt to better connect with their team.
</li>
</ol>
BEST MOMENTS
"There is no I in team... However, to create a team, it is important that you recognize it is made up of a lot of eyes, a lot of individuals."&nbsp;
"If you can understand which is the dominant preference of each person, then that allows you to change your conversation style."&nbsp;
"We need to connect. We need to understand ourselves and understand others."&nbsp;
"The way that we connect is we find things in common, which requires us to ask better questions."&nbsp;
"If the other person wants to be heard, then you need to listen."&nbsp;
HOST BIO
You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/
For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses.
In my spare time, I enjoy spending time with my two young children Jack &amp; India. I also enjoy listening to and reading business &amp; personal development material.
Lee Houghton is &ldquo;THE Business Problem Solver&rdquo;, a Management Consultant, CX Specialist and Keynote Speaker.

The Importance of Trust in Feedback

Lee explores the dynamics of high performing teams, challenging the common saying, "there's no I in team." He emphasises the importance of recognising individual differences within a team, including diverse perspectives, communication styles, and motivations. Lee discusses how understanding these differences can enhance team collaboration and performance. He introduces the concept of the four C's of human relationships—connect, converse, collaborate, and celebrate—and highlights the significance of aligning intentions in conversations. By fostering deeper connections and being aware of individual needs, leaders can create an environment where team members feel valued and motivated to achieve collective goals. 

KEY TAKEAWAYS


Embrace Individual Differences: High performing teams are composed of diverse individuals with varying perspectives, experiences, and communication styles. Recognising and understanding these differences is crucial for team success.


The Four C's of Human Relationships: Building strong relationships involves a cyclical process of connecting, conversing, collaborating, and celebrating. Finding common ground is essential for deeper engagement and rapport.


Motivation and Communication Styles: People are motivated differently—some move away from pain while others move towards pleasure. Understanding these motivations, along with individual communication preferences, can enhance team dynamics and effectiveness.


Aligning Intent in Conversations: In interactions, it's important to align your intent with the other person's needs, whether they seek help, support, or simply want to be heard. Misalignment can lead to conflict and misunderstandings.


Vulnerability and Leadership: Effective leadership may require being vulnerable and showing care for team members. Leaders should also be mindful of their own communication styles and adapt to better connect with their team.

BEST MOMENTS

"There is no I in team... However, to create a team, it is important that you recognise it is made up of a lot of eyes, a lot of individuals." 

"If you can understand which is the dominant preference of each person, then that allows you to change your conversation style." 

"We need to connect. We need to understand ourselves and understand others." 

"The way that we connect is we find things in common, which requires us to ask better questions." 

"If the other person wants to be heard, then you need to listen." 

HOST BIO

You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/

For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses.

In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material.

Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.

Lee explores the dynamics of high performing teams, challenging the common saying, "there's no I in team." He emphasises the importance of recognising individual differences within a team, including diverse perspectives, communication styles, and motivations. Lee discusses how understanding these differences can enhance team collaboration and performance. He introduces the concept of the four C's of human relationships&mdash;connect, converse, collaborate, and celebrate&mdash;and highlights the significance of aligning intentions in conversations. By fostering deeper connections and being aware of individual needs, leaders can create an environment where team members feel valued and motivated to achieve collective goals.&nbsp;
KEY TAKEAWAYS
<ol>
<li>
Embrace Individual Differences: High performing teams are composed of diverse individuals with varying perspectives, experiences, and communication styles. Recognising and understanding these differences is crucial for team success.
</li>
<li>
The Four C's of Human Relationships: Building strong relationships involves a cyclical process of connecting, conversing, collaborating, and celebrating. Finding common ground is essential for deeper engagement and rapport.
</li>
<li>
Motivation and Communication Styles: People are motivated differently&mdash;some move away from pain while others move towards pleasure. Understanding these motivations, along with individual communication preferences, can enhance team dynamics and effectiveness.
</li>
<li>
Aligning Intent in Conversations: In interactions, it's important to align your intent with the other person's needs, whether they seek help, support, or simply want to be heard. Misalignment can lead to conflict and misunderstandings.
</li>
<li>
Vulnerability and Leadership: Effective leadership may require being vulnerable and showing care for team members. Leaders should also be mindful of their own communication styles and adapt to better connect with their team.
</li>
</ol>
BEST MOMENTS
"There is no I in team... However, to create a team, it is important that you recognise it is made up of a lot of eyes, a lot of individuals."&nbsp;
"If you can understand which is the dominant preference of each person, then that allows you to change your conversation style."&nbsp;
"We need to connect. We need to understand ourselves and understand others."&nbsp;
"The way that we connect is we find things in common, which requires us to ask better questions."&nbsp;
"If the other person wants to be heard, then you need to listen."&nbsp;
HOST BIO
You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/
For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses.
In my spare time, I enjoy spending time with my two young children Jack &amp; India. I also enjoy listening to and reading business &amp; personal development material.
Lee Houghton is &ldquo;THE Business Problem Solver&rdquo;, a Management Consultant, CX Specialist and Keynote Speaker.

Creating Magical Customer Experiences - with Ricky Locke

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