How do you create an ongoing strategy to facilitate change in the long term rather than just being reactive to current problems? Lee notes some key points to bear in mind when forming a  plan for others to follow to create change well into the future as well as right now.

KEY TAKEAWAYS
Use technology to help to achieve your goals.
Systemically find problems to solve by engaging your people, metrics and identifying targets.
Create a new system, or adapt one that already exists.
Know your organisation to fully visualise your goals.
Identify what will keep you motivated.

BEST MOMENTS

‘You can either create something new or adapt and use something that already exists.’

‘Do this by engaging with people, not sat by yourself in a room with a PowerPoint slide deck.’

‘When the going gets tough, and it may get tough because we are dealing with people here, what are the things that are important to you that are going to keep you going every single day?’

‘If you can brand it in a particular way that makes it memorable then that just makes it easier to differentiate it from everything else that’s happening within the organisation.’

VALUABLE RESOURCES

Business Problems Solved Podcast

CONTACT METHOD

You can contact Lee Houghton on 07813342194

Lee@leehoughton.com

https://www.linkedin.com/in/lhoughton/



ABOUT THE HOST



For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses.

In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material.

Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.

How do you create an ongoing strategy to facilitate change in the long term rather than just being reactive to current problems? Lee notes some key points to bear in mind when forming a  plan for others to follow to create change well into the future as well as right now.
KEY TAKEAWAYS
<ul>
<li>Use technology to help to achieve your goals.</li>
<li>Systemically find problems to solve by engaging your people, metrics and identifying targets.</li>
<li>Create a new system, or adapt one that already exists.</li>
<li>Know your organisation to fully visualise your goals.</li>
<li>Identify what will keep you motivated.</li>
</ul>
BEST MOMENTS
‘You can either create something new or adapt and use something that already exists.’
‘Do this by engaging with people, not sat by yourself in a room with a PowerPoint slide deck.’
‘When the going gets tough, and it may get tough because we are dealing with people here, what are the things that are important to you that are going to keep you going every single day?’
‘If you can brand it in a particular way that makes it memorable then that just makes it easier to differentiate it from everything else that’s happening within the organisation.’
VALUABLE RESOURCES
<a href="https://podcasts.apple.com/gb/podcast/business-problems-solved-podcast/id1444154403?mt=2">Business Problems Solved Podcast</a>         
CONTACT METHOD
You can contact Lee Houghton on 07813342194
<a href="mailto:Lee@leehoughton.com">Lee@leehoughton.com</a>
<a href="https://www.linkedin.com/in/lhoughton/">https://www.linkedin.com/in/lhoughton/</a>
 
ABOUT THE HOST
 
For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses.
In my spare time, I enjoy spending time with my two young children Jack &amp; India. I also enjoy listening to and reading business &amp; personal development material.
Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.

WARNING - This podcast WILL challenge your thinking.

Welcome to Business Problems Solved!

In this podcast we help you solve your business problems by providing real examples and practical approaches to make today better than yesterday. 

Introducing your host, the multi-sector, self-professed ‘most improved improvement person’ and qualified Business Problem Solver

Lee Houghton (pronounced Hawton)

You can contact Lee on LinkedIn, Facebook, Instagram or Twitter by searching for Lee Houghton THE Business Problem Solver or via visiting www.leehoughton.com for more content and to solve your business problems.

And remember – saying you know how to do it, is not doing it …

Business Problems Solved Podcast

Business Problems Solved

Creating-an-Improvement-Strategy

Lee talks about the importance of asking the right questions as a leader and the impact it has on coaching and developing people. He emphasises that effective leadership is not just about managing tasks or providing answers, but about fostering thought and reflection in others. Horton discusses the need to balance managing, leading, and coaching, highlighting that change should be an everyday part of business rather than a one-off project. He advocates for a humann centered approach to improvement, where continuous growth and respect for individuals are paramount. By connecting on a personal level and engaging teams in meaningful conversations, leaders can inspire a highly engaged workforce dedicated to making incremental improvements every day.

KEY TAKEAWAYS


Coaching Through Questions: Asking questions is a powerful tool for coaching, but the true success lies in generating thought and reflection in the individuals being asked, rather than simply obtaining answers.


Situational Leadership: Effective leadership requires a balance of managing tasks, leading people, and coaching gaps. The approach should be tailored to the specific situation and the needs of the individuals involved.


Continuous Improvement: Change should be integrated into daily operations rather than treated as a one-off project. Engaging employees in continuous improvement fosters a culture where everyone contributes to enhancing processes and outcomes.


Respect for People: Emphasising respect for individuals and their contributions is crucial. A highly engaged organisation thrives on mutual respect, collaboration, and a shared commitment to improvement.


Holistic Engagement: To achieve organisational success, it is essential to engage employees' heads (through thought-provoking questions), hearts (by inspiring them towards a common goal), and hands (by involving them in meaningful work).

BEST MOMENTS

"The success of asking a question is not in receiving an answer, but in generating thoughts in the people that we've asked the question of."

"Change needs to be, or should be, an everyday business as usual part of every single role because those who do the work know most about it."

"If we truly embraced those two principles, joined them together and made them business as usual for everybody, then everybody will be working to do the right thing at the right time every single time."

"It's about improving that task at hand as well in a collaborative way."

"Change and leadership is not black and white because not every person is the same."

HOST BIO

You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/

For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses.

In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material.

Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.

Lee talks about the importance of asking the right questions as a leader and the impact it has on coaching and developing people. He emphasises that effective leadership is not just about managing tasks or providing answers, but about fostering thought and reflection in others. Horton discusses the need to balance managing, leading, and coaching, highlighting that change should be an everyday part of business rather than a one-off project. He advocates for a humann centered approach to improvement, where continuous growth and respect for individuals are paramount. By connecting on a personal level and engaging teams in meaningful conversations, leaders can inspire a highly engaged workforce dedicated to making incremental improvements every day.
KEY TAKEAWAYS
<ol>
<li>
Coaching Through Questions: Asking questions is a powerful tool for coaching, but the true success lies in generating thought and reflection in the individuals being asked, rather than simply obtaining answers.
</li>
<li>
Situational Leadership: Effective leadership requires a balance of managing tasks, leading people, and coaching gaps. The approach should be tailored to the specific situation and the needs of the individuals involved.
</li>
<li>
Continuous Improvement: Change should be integrated into daily operations rather than treated as a one-off project. Engaging employees in continuous improvement fosters a culture where everyone contributes to enhancing processes and outcomes.
</li>
<li>
Respect for People: Emphasising respect for individuals and their contributions is crucial. A highly engaged organisation thrives on mutual respect, collaboration, and a shared commitment to improvement.
</li>
<li>
Holistic Engagement: To achieve organisational success, it is essential to engage employees' heads (through thought-provoking questions), hearts (by inspiring them towards a common goal), and hands (by involving them in meaningful work).
</li>
</ol>
BEST MOMENTS
"The success of asking a question is not in receiving an answer, but in generating thoughts in the people that we've asked the question of."
"Change needs to be, or should be, an everyday business as usual part of every single role because those who do the work know most about it."
"If we truly embraced those two principles, joined them together and made them business as usual for everybody, then everybody will be working to do the right thing at the right time every single time."
"It's about improving that task at hand as well in a collaborative way."
"Change and leadership is not black and white because not every person is the same."
HOST BIO
You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/
For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses.
In my spare time, I enjoy spending time with my two young children Jack &amp; India. I also enjoy listening to and reading business &amp; personal development material.
Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.

Questions, Right Thing Every Time and Leadership

Lee explores the critical concept of empowering the right person to do the right thing at the right time, every single time. He emphasises the importance of clarity in roles and responsibilities within an organisation, highlighting that not everyone is the right person for every task. Lee discusses how leaders can create an enabling environment through clear expectations, open communication, and trust, allowing individuals to act confidently based on their awareness and experiences. By fostering a culture where responsibility is shared and acted upon with urgency, leaders can ensure their teams thrive. Tune in to discover practical approaches to enhance operational excellence and empower your team effectively.

KEY TAKEAWAYS


Empowerment of the Right Person: It's crucial for leaders to identify and empower the right individuals within their teams to take responsibility and act at the right time, rather than assuming that everyone should handle every situation.


Clarity in Roles and Responsibilities: Clear communication of roles and responsibilities is essential to prevent confusion and ensure that team members know when they are the right person to act.


Setting Clear Expectations: Leaders must establish clear standards and expectations for what constitutes the "right thing" to do in various situations, aligning these with the organization's goals and values.


Creating an Enabling Environment: An environment that fosters trust, open communication, and support is vital for empowering team members to act confidently and appropriately when they are the right person.


Understanding Timing: Knowing when to act is as important as knowing what to do. Leaders should cultivate a sense of urgency and awareness of timing within their teams to ensure actions are taken at the appropriate moments.

BEST MOMENTS

"A successful environment is one where the right individual steps up at the right time, without confusion over roles and responsibilities." 

"The right thing really should align with expectations and standards." 

"Leaders must provide clear expectations of what the right thing looks like for various roles and situations." 

"When the right person does the right thing at the right time, it's a reflection of the environment that the leader has cultivated." 

"You want the choice to be crystal clear and you want them to act appropriately at the right time." 

HOST BIO

You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/

For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses.

In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material.

Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.

Lee explores the critical concept of empowering the right person to do the right thing at the right time, every single time. He emphasises the importance of clarity in roles and responsibilities within an organisation, highlighting that not everyone is the right person for every task. Lee discusses how leaders can create an enabling environment through clear expectations, open communication, and trust, allowing individuals to act confidently based on their awareness and experiences. By fostering a culture where responsibility is shared and acted upon with urgency, leaders can ensure their teams thrive. Tune in to discover practical approaches to enhance operational excellence and empower your team effectively.
KEY TAKEAWAYS
<ol>
<li>
Empowerment of the Right Person: It's crucial for leaders to identify and empower the right individuals within their teams to take responsibility and act at the right time, rather than assuming that everyone should handle every situation.
</li>
<li>
Clarity in Roles and Responsibilities: Clear communication of roles and responsibilities is essential to prevent confusion and ensure that team members know when they are the right person to act.
</li>
<li>
Setting Clear Expectations: Leaders must establish clear standards and expectations for what constitutes the "right thing" to do in various situations, aligning these with the organization's goals and values.
</li>
<li>
Creating an Enabling Environment: An environment that fosters trust, open communication, and support is vital for empowering team members to act confidently and appropriately when they are the right person.
</li>
<li>
Understanding Timing: Knowing when to act is as important as knowing what to do. Leaders should cultivate a sense of urgency and awareness of timing within their teams to ensure actions are taken at the appropriate moments.
</li>
</ol>
BEST MOMENTS
"A successful environment is one where the right individual steps up at the right time, without confusion over roles and responsibilities." 
"The right thing really should align with expectations and standards." 
"Leaders must provide clear expectations of what the right thing looks like for various roles and situations." 
"When the right person does the right thing at the right time, it's a reflection of the environment that the leader has cultivated." 
"You want the choice to be crystal clear and you want them to act appropriately at the right time." 
HOST BIO
You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/
For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses.
In my spare time, I enjoy spending time with my two young children Jack &amp; India. I also enjoy listening to and reading business &amp; personal development material.
Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.

World Class Basics - Helping the RIGHT person do the RIGHT thing at the RIGHT time EVERY time

Lee talks about the significance of language in the context of business improvement. He explores the use of Japanese terminology, often adopted from Toyota's principles, and the debates surrounding the choice between using familiar English words or introducing new terms. Lee emphasises that words are merely labels and that the real challenge lies in the thoughts and actions they inspire in others. He presents three approaches to introducing new concepts: challenging existing definitions, using foreign words to bypass biases, or creating entirely new terms. Ultimately, Lee underscores the importance of aligning language with the desired actions to ensure that everyone is doing the right thing at the right time, every time.

KEY TAKEAWAYS


Language as Labels: Words are merely labels for concepts or objects, and the meanings we attach to them can vary significantly among individuals. Understanding this can help in effective communication and change management.


Three Approaches to Language in Improvement: When introducing new concepts, one can either challenge existing definitions, use foreign terms to avoid biases, or create entirely new words. Each approach has its own implications for understanding and acceptance.


Importance of Thought Creation: The primary goal of using language is to create specific thoughts in others that lead to desired actions. It's essential to focus on the thoughts generated by the words used rather than the words themselves.


Emotional Connection: Words and actions should aim to evoke feelings, as emotions play a crucial role in influencing behaviour. As Maya Angelou famously said, people may forget what you said or did, but they will remember how you made them feel.


Alignment of Thinking and Action: To achieve effective outcomes, it is vital to align the thinking of individuals with the desired actions. Misalignment can lead to confusion and hinder progress, making it crucial to ensure clarity in communication.

BEST MOMENTS

"Words are just labels that we give that thing... and we may use the same word to articulate a completely different point." 

"It comes down to the thinking and the thoughts that are created with the words that we use." 

"The name of something is just a label. It's the thinking that you're creating in the people that you are wanting to do something that is important." 

"It's a thinking challenge, not a new dictionary challenge. We want to create the right thoughts in the people to do the right thing." 

"People will forget what you said, forget what you did, but never forget how you made them feel."

HOST BIO

You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/

For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses.

In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material.

Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.

Lee talks about the significance of language in the context of business improvement. He explores the use of Japanese terminology, often adopted from Toyota's principles, and the debates surrounding the choice between using familiar English words or introducing new terms. Lee emphasises that words are merely labels and that the real challenge lies in the thoughts and actions they inspire in others. He presents three approaches to introducing new concepts: challenging existing definitions, using foreign words to bypass biases, or creating entirely new terms. Ultimately, Lee underscores the importance of aligning language with the desired actions to ensure that everyone is doing the right thing at the right time, every time.
KEY TAKEAWAYS
<ol>
<li>
Language as Labels: Words are merely labels for concepts or objects, and the meanings we attach to them can vary significantly among individuals. Understanding this can help in effective communication and change management.
</li>
<li>
Three Approaches to Language in Improvement: When introducing new concepts, one can either challenge existing definitions, use foreign terms to avoid biases, or create entirely new words. Each approach has its own implications for understanding and acceptance.
</li>
<li>
Importance of Thought Creation: The primary goal of using language is to create specific thoughts in others that lead to desired actions. It's essential to focus on the thoughts generated by the words used rather than the words themselves.
</li>
<li>
Emotional Connection: Words and actions should aim to evoke feelings, as emotions play a crucial role in influencing behaviour. As Maya Angelou famously said, people may forget what you said or did, but they will remember how you made them feel.
</li>
<li>
Alignment of Thinking and Action: To achieve effective outcomes, it is vital to align the thinking of individuals with the desired actions. Misalignment can lead to confusion and hinder progress, making it crucial to ensure clarity in communication.
</li>
</ol>
BEST MOMENTS
"Words are just labels that we give that thing... and we may use the same word to articulate a completely different point." 
"It comes down to the thinking and the thoughts that are created with the words that we use." 
"The name of something is just a label. It's the thinking that you're creating in the people that you are wanting to do something that is important." 
"It's a thinking challenge, not a new dictionary challenge. We want to create the right thoughts in the people to do the right thing." 
"People will forget what you said, forget what you did, but never forget how you made them feel."
HOST BIO
You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/
For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses.
In my spare time, I enjoy spending time with my two young children Jack &amp; India. I also enjoy listening to and reading business &amp; personal development material.
Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.

Creating-an-Improvement-Strategy

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