Lee talks about the crucial concept of connection within the framework of successful change initiatives. He reflects on his frequent use of the term "connection" and emphasises its importance as the first of the Four Cs: Connection, Conversation, Collaboration, and Celebration. Lee shares insights on how to foster genuine connections with team members, highlighting the significance of understanding individuals on a personal level, communicating transparently, and adapting communication styles to suit different audiences. He also discusses the value of creating an inclusive environment where all voices are heard and the importance of celebrating small wins to maintain morale. 

KEY TAKEAWAYS


Importance of Connection: Connection is the foundation of effective communication and change management. It is essential to prioritise building relationships before introducing tools or processes.


Person-Centric Approach: To foster connection, it's crucial to view team members as individuals with unique experiences, challenges, and motivations. Taking the time to understand them enhances trust and openness.


Transparent Communication: Open and honest communication is vital for building trust. Clearly explaining the reasons behind changes and how they benefit both the organisation and the team encourages engagement.


Adaptability in Communication: Tailoring communication styles to suit different audiences is important. Understanding how individuals prefer to receive information can significantly enhance connection and engagement.


Fostering Inclusion and Celebrating Wins: Creating an inclusive environment where all voices are heard and valued strengthens connection. Additionally, recognising and celebrating small wins keeps morale high and encourages ongoing engagement.

BEST MOMENTS

"Connection is the start of the Four Cs: Connection, Conversation, Collaboration, Celebration."

"Tools don't lead people. Tools can't influence. Tools can't inspire. People do these things." 

"Open and honest communication is the cornerstone of connection." 

"Finding common ground takes time, takes your ability to ask questions, but also having a genuine interest in that person." 

"Connection is far more than a word. Connection is a feeling between two people."

HOST BIO

You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/

For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses.

In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material.

Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.

Lee talks about the crucial concept of connection within the framework of successful change initiatives. He reflects on his frequent use of the term "connection" and emphasises its importance as the first of the Four Cs: Connection, Conversation, Collaboration, and Celebration. Lee shares insights on how to foster genuine connections with team members, highlighting the significance of understanding individuals on a personal level, communicating transparently, and adapting communication styles to suit different audiences. He also discusses the value of creating an inclusive environment where all voices are heard and the importance of celebrating small wins to maintain morale. 
KEY TAKEAWAYS
<ol>
<li>
Importance of Connection: Connection is the foundation of effective communication and change management. It is essential to prioritise building relationships before introducing tools or processes.
</li>
<li>
Person-Centric Approach: To foster connection, it's crucial to view team members as individuals with unique experiences, challenges, and motivations. Taking the time to understand them enhances trust and openness.
</li>
<li>
Transparent Communication: Open and honest communication is vital for building trust. Clearly explaining the reasons behind changes and how they benefit both the organisation and the team encourages engagement.
</li>
<li>
Adaptability in Communication: Tailoring communication styles to suit different audiences is important. Understanding how individuals prefer to receive information can significantly enhance connection and engagement.
</li>
<li>
Fostering Inclusion and Celebrating Wins: Creating an inclusive environment where all voices are heard and valued strengthens connection. Additionally, recognising and celebrating small wins keeps morale high and encourages ongoing engagement.
</li>
</ol>
BEST MOMENTS
"Connection is the start of the Four Cs: Connection, Conversation, Collaboration, Celebration."
"Tools don't lead people. Tools can't influence. Tools can't inspire. People do these things." 
"Open and honest communication is the cornerstone of connection." 
"Finding common ground takes time, takes your ability to ask questions, but also having a genuine interest in that person." 
"Connection is far more than a word. Connection is a feeling between two people."
HOST BIO
You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/
For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses.
In my spare time, I enjoy spending time with my two young children Jack &amp; India. I also enjoy listening to and reading business &amp; personal development material.
Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.

WARNING - This podcast WILL challenge your thinking.

Welcome to Business Problems Solved!

In this podcast we help you solve your business problems by providing real examples and practical approaches to make today better than yesterday. 

Introducing your host, the multi-sector, self-professed ‘most improved improvement person’ and qualified Business Problem Solver

Lee Houghton (pronounced Hawton)

You can contact Lee on LinkedIn, Facebook, Instagram or Twitter by searching for Lee Houghton THE Business Problem Solver or via visiting www.leehoughton.com for more content and to solve your business problems.

And remember – saying you know how to do it, is not doing it …

Business Problems Solved Podcast

Business Problems Solved

How Do We Connect?

Lee talks about the significance of language in the context of business improvement. He explores the use of Japanese terminology, often adopted from Toyota's principles, and the debates surrounding the choice between using familiar English words or introducing new terms. Lee emphasises that words are merely labels and that the real challenge lies in the thoughts and actions they inspire in others. He presents three approaches to introducing new concepts: challenging existing definitions, using foreign words to bypass biases, or creating entirely new terms. Ultimately, Lee underscores the importance of aligning language with the desired actions to ensure that everyone is doing the right thing at the right time, every time.

KEY TAKEAWAYS


Language as Labels: Words are merely labels for concepts or objects, and the meanings we attach to them can vary significantly among individuals. Understanding this can help in effective communication and change management.


Three Approaches to Language in Improvement: When introducing new concepts, one can either challenge existing definitions, use foreign terms to avoid biases, or create entirely new words. Each approach has its own implications for understanding and acceptance.


Importance of Thought Creation: The primary goal of using language is to create specific thoughts in others that lead to desired actions. It's essential to focus on the thoughts generated by the words used rather than the words themselves.


Emotional Connection: Words and actions should aim to evoke feelings, as emotions play a crucial role in influencing behaviour. As Maya Angelou famously said, people may forget what you said or did, but they will remember how you made them feel.


Alignment of Thinking and Action: To achieve effective outcomes, it is vital to align the thinking of individuals with the desired actions. Misalignment can lead to confusion and hinder progress, making it crucial to ensure clarity in communication.

BEST MOMENTS

"Words are just labels that we give that thing... and we may use the same word to articulate a completely different point." 

"It comes down to the thinking and the thoughts that are created with the words that we use." 

"The name of something is just a label. It's the thinking that you're creating in the people that you are wanting to do something that is important." 

"It's a thinking challenge, not a new dictionary challenge. We want to create the right thoughts in the people to do the right thing." 

"People will forget what you said, forget what you did, but never forget how you made them feel."

HOST BIO

You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/

For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses.

In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material.

Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.

Lee talks about the significance of language in the context of business improvement. He explores the use of Japanese terminology, often adopted from Toyota's principles, and the debates surrounding the choice between using familiar English words or introducing new terms. Lee emphasises that words are merely labels and that the real challenge lies in the thoughts and actions they inspire in others. He presents three approaches to introducing new concepts: challenging existing definitions, using foreign words to bypass biases, or creating entirely new terms. Ultimately, Lee underscores the importance of aligning language with the desired actions to ensure that everyone is doing the right thing at the right time, every time.
KEY TAKEAWAYS
<ol>
<li>
Language as Labels: Words are merely labels for concepts or objects, and the meanings we attach to them can vary significantly among individuals. Understanding this can help in effective communication and change management.
</li>
<li>
Three Approaches to Language in Improvement: When introducing new concepts, one can either challenge existing definitions, use foreign terms to avoid biases, or create entirely new words. Each approach has its own implications for understanding and acceptance.
</li>
<li>
Importance of Thought Creation: The primary goal of using language is to create specific thoughts in others that lead to desired actions. It's essential to focus on the thoughts generated by the words used rather than the words themselves.
</li>
<li>
Emotional Connection: Words and actions should aim to evoke feelings, as emotions play a crucial role in influencing behaviour. As Maya Angelou famously said, people may forget what you said or did, but they will remember how you made them feel.
</li>
<li>
Alignment of Thinking and Action: To achieve effective outcomes, it is vital to align the thinking of individuals with the desired actions. Misalignment can lead to confusion and hinder progress, making it crucial to ensure clarity in communication.
</li>
</ol>
BEST MOMENTS
"Words are just labels that we give that thing... and we may use the same word to articulate a completely different point." 
"It comes down to the thinking and the thoughts that are created with the words that we use." 
"The name of something is just a label. It's the thinking that you're creating in the people that you are wanting to do something that is important." 
"It's a thinking challenge, not a new dictionary challenge. We want to create the right thoughts in the people to do the right thing." 
"People will forget what you said, forget what you did, but never forget how you made them feel."
HOST BIO
You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/
For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses.
In my spare time, I enjoy spending time with my two young children Jack &amp; India. I also enjoy listening to and reading business &amp; personal development material.
Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.

Should You Use Japanese Words or Not

Lee explores the intricacies of leading effective daily conversations within organisations. Building on previous discussions about tiered meeting structures, Lee outlines 12 essential skills that leaders need to master to engage their teams and maximise contributions. He emphasises the importance of creating a safe environment for open communication, interpreting information clearly, and transitioning from information-sharing to actionable steps. By addressing common pitfalls and offering practical approaches, Lee encourages leaders to reflect on their capabilities and seek support in facilitating impactful daily meetings. 

KEY TAKEAWAYS


Importance of Daily Conversations: Regular meetings, whether called stand-ups, huddles, or performance cells, are crucial for engaging teams, aligning information, and ensuring everyone is on track to meet organisational goals.


Leader Preparedness: Leaders must be equipped to facilitate effective daily conversations. This includes skills in public speaking, engaging team members, and creating a safe environment for open communication.


Structured Approach: A successful daily meeting should follow a structured approach, including setting the tone, interpreting information clearly, asking open-ended questions, and ensuring clarity on next steps and accountability.


Encouraging Participation: Leaders should foster an environment where team members feel safe to share their thoughts and feelings without judgment, promoting a culture of collaboration and collective problem-solving.


Motivation and Clarity: At the end of each meeting, it’s essential to ensure that team members leave feeling motivated and clear about their roles and responsibilities for the day, which contributes to overall productivity and morale.

BEST MOMENTS

"Done right, these can be the most powerful opportunity to engage your people and enable them to maximise their contribution." 

"Just because they lead a team does not mean that they can lead an effective daily conversation."

"You want to create as many thoughts in your people. You want to get as many ideas and suggestions from your people as possible." 

"How comfortable are you as a leader getting a single owner for activities and actions and then pinning them down to a date?" 

"You want people to feel motivated, positive and ready to go and make a positive contribution today." 

HOST BIO

You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/

For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses.

In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material.

Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.

Lee explores the intricacies of leading effective daily conversations within organisations. Building on previous discussions about tiered meeting structures, Lee outlines 12 essential skills that leaders need to master to engage their teams and maximise contributions. He emphasises the importance of creating a safe environment for open communication, interpreting information clearly, and transitioning from information-sharing to actionable steps. By addressing common pitfalls and offering practical approaches, Lee encourages leaders to reflect on their capabilities and seek support in facilitating impactful daily meetings. 
KEY TAKEAWAYS
<ul>
<li>
Importance of Daily Conversations: Regular meetings, whether called stand-ups, huddles, or performance cells, are crucial for engaging teams, aligning information, and ensuring everyone is on track to meet organisational goals.
</li>
<li>
Leader Preparedness: Leaders must be equipped to facilitate effective daily conversations. This includes skills in public speaking, engaging team members, and creating a safe environment for open communication.
</li>
<li>
Structured Approach: A successful daily meeting should follow a structured approach, including setting the tone, interpreting information clearly, asking open-ended questions, and ensuring clarity on next steps and accountability.
</li>
<li>
Encouraging Participation: Leaders should foster an environment where team members feel safe to share their thoughts and feelings without judgment, promoting a culture of collaboration and collective problem-solving.
</li>
<li>
Motivation and Clarity: At the end of each meeting, it’s essential to ensure that team members leave feeling motivated and clear about their roles and responsibilities for the day, which contributes to overall productivity and morale.
</li>
</ul>
BEST MOMENTS
"Done right, these can be the most powerful opportunity to engage your people and enable them to maximise their contribution." 
"Just because they lead a team does not mean that they can lead an effective daily conversation."
"You want to create as many thoughts in your people. You want to get as many ideas and suggestions from your people as possible." 
"How comfortable are you as a leader getting a single owner for activities and actions and then pinning them down to a date?" 
"You want people to feel motivated, positive and ready to go and make a positive contribution today." 
HOST BIO
You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/
For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses.
In my spare time, I enjoy spending time with my two young children Jack &amp; India. I also enjoy listening to and reading business &amp; personal development material.
Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.

Exposing the Key Parts of Facilitating a Successful Daily Meeting

Lee engages in a great conversation with Tommy, a video testimonial expert originally from Leeds, now residing in Malta. Tommy shares his unique journey from a challenging upbringing to discovering the power of video testimonials in business. He emphasises the importance of creating a safe space for clients to express their feelings and experiences, which ultimately leads to authentic and impactful testimonials. Throughout the discussion, Tommy provides valuable insights on how to maximise the effectiveness of video testimonials, the significance of emotional connection in storytelling, and the art of asking the right questions. 

KEY TAKEAWAYS


Importance of Emotional Connection: Building a safe space for clients to share their feelings and experiences is crucial. This emotional connection leads to more authentic and impactful video testimonials.


Value of Real Results: Effective video testimonials focus on concrete outcomes rather than abstract benefits. Testimonials should highlight specific results, such as increased leads, reduced stress, or improved relationships.


Maximizing Testimonials: To get the most out of video testimonials, ensure they are easily accessible to clients and suppliers, incorporate them into webinars, and reuse the entire interview content for additional marketing materials.


Ongoing Relationships: Maintaining strong connections with clients is essential. Regular check-ins and accountability help ensure that clients utilise the services they’ve paid for, leading to better outcomes and referrals.


Storytelling Through Questions: Asking open-ended questions that encourage clients to share their stories and feelings can reveal deeper insights. This approach not only enhances the quality of testimonials but also fosters a more engaging and relatable narrative.

BEST MOMENTS

"What I noticed was that after a short amount of time, the way he wrote sounded like the way I talked. And I liked that. The light bulb went off."

"How do you make somebody feel safe? Because in every business, we want everybody to feel safe and that they can contribute their thoughts."

"A great testimonial talks about real results, not abstract ones that are kind of all feel good, but no substance."

"I realised that the trick to getting people to hang around longer with you was to get them to open up and feel like they were the ones who had the spotlight."

"It's all about connection and relationships... It's about how you deal with people."

HOST BIO

You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/

For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses.

In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material.

Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.

Lee engages in a great conversation with Tommy, a video testimonial expert originally from Leeds, now residing in Malta. Tommy shares his unique journey from a challenging upbringing to discovering the power of video testimonials in business. He emphasises the importance of creating a safe space for clients to express their feelings and experiences, which ultimately leads to authentic and impactful testimonials. Throughout the discussion, Tommy provides valuable insights on how to maximise the effectiveness of video testimonials, the significance of emotional connection in storytelling, and the art of asking the right questions. 
KEY TAKEAWAYS
<ol>
<li>
Importance of Emotional Connection: Building a safe space for clients to share their feelings and experiences is crucial. This emotional connection leads to more authentic and impactful video testimonials.
</li>
<li>
Value of Real Results: Effective video testimonials focus on concrete outcomes rather than abstract benefits. Testimonials should highlight specific results, such as increased leads, reduced stress, or improved relationships.
</li>
<li>
Maximizing Testimonials: To get the most out of video testimonials, ensure they are easily accessible to clients and suppliers, incorporate them into webinars, and reuse the entire interview content for additional marketing materials.
</li>
<li>
Ongoing Relationships: Maintaining strong connections with clients is essential. Regular check-ins and accountability help ensure that clients utilise the services they’ve paid for, leading to better outcomes and referrals.
</li>
<li>
Storytelling Through Questions: Asking open-ended questions that encourage clients to share their stories and feelings can reveal deeper insights. This approach not only enhances the quality of testimonials but also fosters a more engaging and relatable narrative.
</li>
</ol>
BEST MOMENTS
"What I noticed was that after a short amount of time, the way he wrote sounded like the way I talked. And I liked that. The light bulb went off."
"How do you make somebody feel safe? Because in every business, we want everybody to feel safe and that they can contribute their thoughts."
"A great testimonial talks about real results, not abstract ones that are kind of all feel good, but no substance."
"I realised that the trick to getting people to hang around longer with you was to get them to open up and feel like they were the ones who had the spotlight."
"It's all about connection and relationships... It's about how you deal with people."
HOST BIO
You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/
For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses.
In my spare time, I enjoy spending time with my two young children Jack &amp; India. I also enjoy listening to and reading business &amp; personal development material.
Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.

How Do We Connect?

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