Lee explores the crucial topic of behaviours and how they impact our daily actions. He introduces the concept of ACT - Attitude, Choices, and Technique - as the key components of behaviour. He emphasises the importance of having the right attitude, making conscious choices, and executing tasks with the correct technique to achieve success in business and personal endeavours. By framing behaviors in this way, Lee encourages listeners to reflect on their own actions and consider how they can improve their attitude, decision-making, and skills. 

KEY TAKEAWAYS


Behaviour Definition: A behavior is defined as an observed act, emphasising the importance of actions being visible and tangible.


ACT Framework: The ACT acronym breaks down behaviours into Attitude, Choices, and Technique, highlighting the key components that influence actions.


Attitude: Having the right attitude, whether positive or negative, plays a significant role in shaping behaviours and outcomes.


Choices: Making decisions, whether right or wrong, is crucial as it allows for learning and progress while making no choice hinders growth.


Technique: The execution of actions with the right technique is essential for success, emphasising the importance of honing skills and capabilities.

BEST MOMENTS

"The best thing you can do is make the right choice. The second best thing you can do is make the wrong choice." 

"And if we're here to influence habits and behaviours in everybody, then we need to help everybody act in the right way every time." 

"So just by thinking about making the right or wrong choices, having the right or wrong attitude and the right or wrong technique, makes me think about and perform better." 

HOST BIO

You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/

For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses.

In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material.

Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.

Lee explores the crucial topic of behaviours and how they impact our daily actions. He introduces the concept of ACT - Attitude, Choices, and Technique - as the key components of behaviour. He emphasises the importance of having the right attitude, making conscious choices, and executing tasks with the correct technique to achieve success in business and personal endeavours. By framing behaviors in this way, Lee encourages listeners to reflect on their own actions and consider how they can improve their attitude, decision-making, and skills. 
KEY TAKEAWAYS
<ul>
<li>
Behaviour Definition: A behavior is defined as an observed act, emphasising the importance of actions being visible and tangible.
</li>
<li>
ACT Framework: The ACT acronym breaks down behaviours into Attitude, Choices, and Technique, highlighting the key components that influence actions.
</li>
<li>
Attitude: Having the right attitude, whether positive or negative, plays a significant role in shaping behaviours and outcomes.
</li>
<li>
Choices: Making decisions, whether right or wrong, is crucial as it allows for learning and progress while making no choice hinders growth.
</li>
<li>
Technique: The execution of actions with the right technique is essential for success, emphasising the importance of honing skills and capabilities.
</li>
</ul>
BEST MOMENTS
"The best thing you can do is make the right choice. The second best thing you can do is make the wrong choice." 
"And if we're here to influence habits and behaviours in everybody, then we need to help everybody act in the right way every time." 
"So just by thinking about making the right or wrong choices, having the right or wrong attitude and the right or wrong technique, makes me think about and perform better." 
HOST BIO
You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/
For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses.
In my spare time, I enjoy spending time with my two young children Jack &amp; India. I also enjoy listening to and reading business &amp; personal development material.
Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.

WARNING - This podcast WILL challenge your thinking.

Welcome to Business Problems Solved!

In this podcast we help you solve your business problems by providing real examples and practical approaches to make today better than yesterday. 

Introducing your host, the multi-sector, self-professed ‘most improved improvement person’ and qualified Business Problem Solver

Lee Houghton (pronounced Hawton)

You can contact Lee on LinkedIn, Facebook, Instagram or Twitter by searching for Lee Houghton THE Business Problem Solver or via visiting www.leehoughton.com for more content and to solve your business problems.

And remember – saying you know how to do it, is not doing it …

Business Problems Solved Podcast

Business Problems Solved

Do you ACT, right or wrong?

Lee engages in a compelling conversation with former professional goalkeeper Lee Robinson, who has transitioned into a modern-day goalkeeping coach and entrepreneur. They discuss Robinson's journey from a challenging football career to his mission of transforming goalkeeping training through innovative methods and specialized gloves. The episode delves into the importance of character, work ethic, and decision-making in goalkeeping, contrasting traditional views that prioritise physical attributes like height. Robinson shares insights on how he aims to empower young goalkeepers by encouraging them to embrace mistakes in training to enhance their performance in games. This episode not only highlights the parallels between sports and business leadership but also emphasizes the significance of mentorship and personal growth in achieving success.

KEY TAKEAWAYS


Character Over Size: The importance of a goalkeeper's character and decision-making skills outweighs physical attributes like height. A smaller goalkeeper with a strong character can be more effective than a taller one lacking in these qualities.


Learning from Mistakes: Making mistakes in training is essential for growth. The approach encourages goalkeepers to make errors during practice to avoid repeating them in games, fostering a mindset that values learning over perfection.


Innovative Training Methods: The use of specialised training gloves that challenge goalkeepers to improve their catching skills and decision-making under pressure. This method aims to make training more realistic and beneficial for performance in actual games.


Mental Health Awareness: Acknowledging the mental challenges faced by goalkeepers, including feelings of inadequacy and pressure. The discussion highlights the need for support and guidance to help young players navigate these challenges effectively.


Changing Goalkeeping Norms: Advocating for a shift in how goalkeeping is perceived and trained, moving away from traditional methods that focus solely on physicality and technique. The goal is to inspire a new generation of goalkeepers who are confident, skilled, and capable of making smart decisions on the field.

BEST MOMENTS

 "I want to give the benefit of all my underachievements and failures and hard times and help these young goalkeepers not have to deal with what I had to go through."

 "I think you should have to earn the right to call yourself a professional instead of just leaving school and a couple weeks later having a professional contract."

 "The best goalkeepers aren't the best technically; they're the best decision makers under pressure."

"What you did in those camps absolutely engages the heads of the goalkeepers, engages the hearts of them because they love it, and fundamentally engages the hands and the footwork."

 "You have to make more mistakes in training to make less in a game."

HOST BIO

You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/

For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses.

In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material.

Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.

Lee engages in a compelling conversation with former professional goalkeeper Lee Robinson, who has transitioned into a modern-day goalkeeping coach and entrepreneur. They discuss Robinson's journey from a challenging football career to his mission of transforming goalkeeping training through innovative methods and specialized gloves. The episode delves into the importance of character, work ethic, and decision-making in goalkeeping, contrasting traditional views that prioritise physical attributes like height. Robinson shares insights on how he aims to empower young goalkeepers by encouraging them to embrace mistakes in training to enhance their performance in games. This episode not only highlights the parallels between sports and business leadership but also emphasizes the significance of mentorship and personal growth in achieving success.
KEY TAKEAWAYS
<ol>
<li>
Character Over Size: The importance of a goalkeeper's character and decision-making skills outweighs physical attributes like height. A smaller goalkeeper with a strong character can be more effective than a taller one lacking in these qualities.
</li>
<li>
Learning from Mistakes: Making mistakes in training is essential for growth. The approach encourages goalkeepers to make errors during practice to avoid repeating them in games, fostering a mindset that values learning over perfection.
</li>
<li>
Innovative Training Methods: The use of specialised training gloves that challenge goalkeepers to improve their catching skills and decision-making under pressure. This method aims to make training more realistic and beneficial for performance in actual games.
</li>
<li>
Mental Health Awareness: Acknowledging the mental challenges faced by goalkeepers, including feelings of inadequacy and pressure. The discussion highlights the need for support and guidance to help young players navigate these challenges effectively.
</li>
<li>
Changing Goalkeeping Norms: Advocating for a shift in how goalkeeping is perceived and trained, moving away from traditional methods that focus solely on physicality and technique. The goal is to inspire a new generation of goalkeepers who are confident, skilled, and capable of making smart decisions on the field.
</li>
</ol>
BEST MOMENTS
 "I want to give the benefit of all my underachievements and failures and hard times and help these young goalkeepers not have to deal with what I had to go through."
 "I think you should have to earn the right to call yourself a professional instead of just leaving school and a couple weeks later having a professional contract."
 "The best goalkeepers aren't the best technically; they're the best decision makers under pressure."
"What you did in those camps absolutely engages the heads of the goalkeepers, engages the hearts of them because they love it, and fundamentally engages the hands and the footwork."
 "You have to make more mistakes in training to make less in a game."
HOST BIO
You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/
For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses.
In my spare time, I enjoy spending time with my two young children Jack &amp; India. I also enjoy listening to and reading business &amp; personal development material.
Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.

Modern Day Goalkeepers - Lee Robinson shares his story from failure to future goalkeeping stars

In this episode of "Business Problems Solved," host Lee Horton explores the concept of PIP—People, Information, and Product—and explores how these three critical elements must flow harmoniously for an organisation to achieve operational excellence. Lee discusses the importance of engaging the head, heart, and hands of the organisation, highlighting key challenges such as misalignment between teams, burnout, and information overload. He offers practical strategies to foster effective people flow, streamline information flow, and optimise product flow, emphasising the need for connection, conversation, collaboration, and celebration within teams.

KEY TAKEAWAYS


Understanding PIP Flow: PIP stands for People, Information, and Product (or Process and Services). Achieving operational excellence requires these three elements to flow harmoniously within an organization.


Challenges to People Flow: Key challenges include misalignment between teams, burnout or low morale, and siloed collaboration. Addressing these issues is crucial for fostering a motivated and engaged workforce.


Importance of Information Flow: Effective information flow is essential for informed decision-making. Challenges include horizontal and vertical communication breakdowns and information overload, which can hinder timely and accurate decisions.


Optimizing Product Flow: Product flow represents the processes and actions involved in delivering goods and services. Challenges include bottlenecks, balancing speed with quality, and inflexibility in processes. Streamlining these processes is vital for efficiency.


The Four C's Framework: To orchestrate harmony in PIP flow, organizations should focus on connecting people to the vision, fostering constant conversations, collaborating across functions, and celebrating successes while reflecting on areas for improvement.

BEST MOMENTS

"Does your pip flow or does your pit squeak? PIP stands for People, Information, and Product or Process and Services."

"Achieving operational excellence means orchestrating these three flows so that they work seamlessly together."

"The heart represents the emotion, the energy, the culture, the motivation of its people, driving engagement and collaboration." 

"If the energy and motivation are stifled, information flow suffers, which is the head." 

"Success is not zero problems. Success is a culture of openness and proactivity in dealing with them." 

HOST BIO

You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/

For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses.

In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material.

Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.

In this episode of "Business Problems Solved," host Lee Horton explores the concept of PIP—People, Information, and Product—and explores how these three critical elements must flow harmoniously for an organisation to achieve operational excellence. Lee discusses the importance of engaging the head, heart, and hands of the organisation, highlighting key challenges such as misalignment between teams, burnout, and information overload. He offers practical strategies to foster effective people flow, streamline information flow, and optimise product flow, emphasising the need for connection, conversation, collaboration, and celebration within teams.
KEY TAKEAWAYS
<ol>
<li>
Understanding PIP Flow: PIP stands for People, Information, and Product (or Process and Services). Achieving operational excellence requires these three elements to flow harmoniously within an organization.
</li>
<li>
Challenges to People Flow: Key challenges include misalignment between teams, burnout or low morale, and siloed collaboration. Addressing these issues is crucial for fostering a motivated and engaged workforce.
</li>
<li>
Importance of Information Flow: Effective information flow is essential for informed decision-making. Challenges include horizontal and vertical communication breakdowns and information overload, which can hinder timely and accurate decisions.
</li>
<li>
Optimizing Product Flow: Product flow represents the processes and actions involved in delivering goods and services. Challenges include bottlenecks, balancing speed with quality, and inflexibility in processes. Streamlining these processes is vital for efficiency.
</li>
<li>
The Four C's Framework: To orchestrate harmony in PIP flow, organizations should focus on connecting people to the vision, fostering constant conversations, collaborating across functions, and celebrating successes while reflecting on areas for improvement.
</li>
</ol>
BEST MOMENTS
"Does your pip flow or does your pit squeak? PIP stands for People, Information, and Product or Process and Services."
"Achieving operational excellence means orchestrating these three flows so that they work seamlessly together."
"The heart represents the emotion, the energy, the culture, the motivation of its people, driving engagement and collaboration." 
"If the energy and motivation are stifled, information flow suffers, which is the head." 
"Success is not zero problems. Success is a culture of openness and proactivity in dealing with them." 
HOST BIO
You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/
For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses.
In my spare time, I enjoy spending time with my two young children Jack &amp; India. I also enjoy listening to and reading business &amp; personal development material.
Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.

Does you PIP squeak or does your PIP flow

Join Lee as he talks about the critical theme of choices and their impact on personal and professional growth. He emphasises that every decision we make, whether automatic or deliberate, shapes our future and the outcomes we achieve. Lee introduces a framework for making effective choices, highlighting three key components: awareness, evaluation, and commitment. He also shares practical strategies for making better decisions, such as aligning choices with core values, prioritizing long-term benefits over short-term gratification, and seeking diverse perspectives. Additionally, he warns against impulsive decision-making, avoiding responsibility, and clinging to the status quo out of fear. Tune in to discover how to empower yourself and your team to make informed choices that lead to meaningful results.

KEY TAKEAWAYS


Importance of Choices: Life and business revolve around the choices we make. Every decision, whether big or small, influences our future and the outcomes we achieve.


Three Key Components of Making Choices: Effective decision-making involves three steps:


Awareness: Recognising that a decision needs to be made and understanding the available options.


Evaluation: Weighing the pros and cons of each option and aligning them with personal values and goals.


Commitment: Taking action on the chosen option and being responsible for the outcome.


Best Practices for Making Choices: To achieve desired results, focus on:

Aligning decisions with core values and long-term goals.

Prioritising long-term benefits over short-term gratification.

Seeking diverse perspectives to gain insights and avoid blind spots.


Avoiding Poor Decision-Making: Steer clear of:

Acting on impulse, which can lead to poor outcomes.

Avoiding responsibility for decisions, which limits personal growth and learning.

Sticking to the status quo out of fear, which can hinder progress and innovation.


Creating a Supportive Environment: Leaders should foster an environment where team members feel safe to make choices. This involves providing clarity on options, encouraging evaluation, and supporting commitment to decisions, ultimately leading to collective progress towards goals.

BEST MOMENTS

"Do not leave your change initiatives to chance. You need to really think about the choices that you're making and the choices that you're enabling."

"A choice is a deliberate act of will, shaped by your values, beliefs, and the circumstances you find yourself in."

"Making a choice is not just about selecting an option, it's about committing to it and taking action."

"The best choices are those that are aligned with your values and your goals."

"Every choice you make is a step towards shaping your future, the team's future, your business's future." 

HOST BIO

You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/

For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses.

In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material.

Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.

Join Lee as he talks about the critical theme of choices and their impact on personal and professional growth. He emphasises that every decision we make, whether automatic or deliberate, shapes our future and the outcomes we achieve. Lee introduces a framework for making effective choices, highlighting three key components: awareness, evaluation, and commitment. He also shares practical strategies for making better decisions, such as aligning choices with core values, prioritizing long-term benefits over short-term gratification, and seeking diverse perspectives. Additionally, he warns against impulsive decision-making, avoiding responsibility, and clinging to the status quo out of fear. Tune in to discover how to empower yourself and your team to make informed choices that lead to meaningful results.
KEY TAKEAWAYS
<ul>
<li>
Importance of Choices: Life and business revolve around the choices we make. Every decision, whether big or small, influences our future and the outcomes we achieve.
</li>
<li>
Three Key Components of Making Choices: Effective decision-making involves three steps:
</li>
<li>
Awareness: Recognising that a decision needs to be made and understanding the available options.
</li>
<li>
Evaluation: Weighing the pros and cons of each option and aligning them with personal values and goals.
</li>
<li>
Commitment: Taking action on the chosen option and being responsible for the outcome.
</li>
<li>
Best Practices for Making Choices: To achieve desired results, focus on:
</li>
</ul>
Aligning decisions with core values and long-term goals.
Prioritising long-term benefits over short-term gratification.
Seeking diverse perspectives to gain insights and avoid blind spots.
<ul>
<li>
Avoiding Poor Decision-Making: Steer clear of:
</li>
</ul>
Acting on impulse, which can lead to poor outcomes.
Avoiding responsibility for decisions, which limits personal growth and learning.
Sticking to the status quo out of fear, which can hinder progress and innovation.
<ul>
<li>
Creating a Supportive Environment: Leaders should foster an environment where team members feel safe to make choices. This involves providing clarity on options, encouraging evaluation, and supporting commitment to decisions, ultimately leading to collective progress towards goals.
</li>
</ul>
BEST MOMENTS
"Do not leave your change initiatives to chance. You need to really think about the choices that you're making and the choices that you're enabling."
"A choice is a deliberate act of will, shaped by your values, beliefs, and the circumstances you find yourself in."
"Making a choice is not just about selecting an option, it's about committing to it and taking action."
"The best choices are those that are aligned with your values and your goals."
"Every choice you make is a step towards shaping your future, the team's future, your business's future." 
HOST BIO
You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/
For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses.
In my spare time, I enjoy spending time with my two young children Jack &amp; India. I also enjoy listening to and reading business &amp; personal development material.
Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.

Do you ACT, right or wrong?

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