Welcome along to a new mini-series designed to help you steer your business through the uncertainty of the COVID-19 situation: Keep Your Boat Afloat: A Business Survival Guide In COVID-19 Times.

Gavin talks to systems specialist, Marianne Page, an author, speaker and business consultant, who specialises in helping companies adopt and implement systems in order to improve efficiency and manage change.

With the advent of COVID-19, many businesses are having to quickly adapt their operations in order to work from home, which can present numerous challenges. Marianne joins Gavin to discuss the practical ways in which you can quickly understand and adapt to this new business landscape, and make sure your business is able to operate without disruption, and comes out stronger!

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KEY TAKEAWAYS

• Marianne has been part of the crisis management team at McDonald’s for many years, and so experienced first-hand their many ways of dealing with crises such as Mad Cow’s disease, Super-Size Me and McLibel, Marianne gained a unique perspective on how to sail a business successfully through the most debilitating of crisis situations.
• Business-wide systemisation is a hugely effective way to ensure that operations can continue, even in the event of absence or illness.
• The first thing to focus on is making sure that our teams have the necessary technology to operate effectively in their homes. 
• Communication is essential at this time. Daily huddles are invaluable right now. Utilise services such as Zoom and Skype to keep your entire team in the loop, and understand that this routine can add to a sense of normality.
• Managing children and family care is a new and challenging issue for many people. As managers, do try to find a way to be understanding in terms of work time.
• Revisit your customer journey and examine the ways in which you can enhance and improve the entire experience in everything from telephone calls or website interaction.
• Now that working from home is the norm, we are seeing that results are being judged in productivity. Gavin and Marianne posit that perhaps this should have been the way to judge success all along.
• This break in operations is the perfect opportunity to implement systemisation. When work returns to normal, many will need re-training and reintegration. By devising these measures now, we can prepare new and fluid ways to operate at full strength.
• Encourage team members who may be taking a break from work, to develop new skills that can be used to strengthen the business upon their return. It’s a wonderful opportunity to “up-skill” yourself!

BEST MOMENTS

’We’ve all been through the initial panic. We need to now settle down and look for the opportunities’

‘You cannot over-communicate in this situation’

‘We’ve never had more to think than right now’

’Since working from home, they’re visibly upping their output’

‘It’s a great time to get training and feedback sorted out’

VALUABLE RESOURCES

The Business Mastermind Podcast 

Complete Success - https://www.completesuccess.co.uk

Get your free copy of Gavin Preston’s invaluable guide now - 'Keep Your Boat Afloat: Business Survival Guide For COVID-19 Times' at: Bit.ly/keepyourboatafloat

Marianne Page - https://www.mariannepage.co.uk/books.html

Marianne Page Facebook - https://business.facebook.com/MariannePageLtd

Marianne Page LinkedIn - https://www.linkedin.com/in/mariannepage/?originalSubdomain=uk

Marianne Page Instagram - https://www.instagram.com/mariannepageltd/

Zoom - www.zoom.us

To contact Gavin about how he can help you and your business, email gavin@gavinpreston.com

ABOUT THE HOST

Gavin Preston

Gavin is an inspirational Speaker, Business Strategist, Business Growth Mentor, Trainer and

high-performance Coach.  He works with Business Owners and Entrepreneurs and has a strong track record in creating creative strategies to accelerate the growth of their business. He has helped hundreds of SME business owners and leaders improve their performance and that of their business and a comparable number of executives and employees in blue-chip corporates over the last 20 years.

Gavin’s energetic, insightful and yet down to earth and practical talks, workshops and coaching is in demand with high growth business between £250,000 and £30 million revenue and with multi-national organisations at all levels from Board to frontline

Managers. He is an expert in Business Growth Strategies, Peak Performance

Mindset, Persuasion & Engagement, Marketing, Productivity, Leadership

Development, Team Development & Motivation, Leading Change, Stakeholder

Management, Personal Effectiveness and Behavioural Change.

CONTACT METHOD

Gavin Preston Website

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