Business Mastermind PodcastHow Role Based KPIs & Robust Systems Can Drive Business Performance With Jamie Keeling
‘When you can develop an interdependent culture, you empower the people in your business to find solutions’
In this episode, Gavin is speaking to Jamie Keeling of ‘Optimise Me’ Jamie explains the importance of role-based KPIs for a company and how they can bring a cohesive and interdependent culture in your business.
If you want to understand the power of systems, processes and KPIs in driving your business forward, creating a virtuous upward spiral instead of a downward fall then listen in now.
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KEY TAKEAWAYS
What is business resilience?
- Your perception of reality defines your reality it is about mindset. In our Universe, everything has a polarity. If there is a problem there is a solution if there is a challenge there is a route to overcome it.
- Your sole job as a business owner is to find solutions to problems
How do systems support solutions?
- The flow of data between the different aspects of business is the key to success when you have blockages in the flow of data the business begins to fail.
- it is vital to have in place systems and infrastructure to find out what people need, create what they want and deliver it.
- It is vital to have the right data, at the right time and in the right place. When you have a system you have accountability, responsibility and an interdependent culture.
How can role based KPIs transform a business?
- The key is to assign KPIs to the role this enables the individual undertaking a particular role to know explicitly when they are achieving success.
- The KPIs are both lead and lag indicators for a business.
- The higher level KPIs will be based around growth, profitability and retention, other role-based KPIs will be very focused on individual activities.
- The absence of structure and accountability results in everyone thinking it is someone else’s responsibility to get something done.
- Rather than moving forward everyone is fighting fires all the day, the business is always in a reactive state.
- The KPIs allow you to highlight any part of the system that is not functioning properly.
- When there are systems, processes and KPIs in place people feel cohesive, they feel they can rely on each other in an interdependent way.
- Clearly defined responsibilities, accountability and KPIs enables people to have not only the mental capacity to successfully fulfil their own responsibilities but to also take on more working as part of a high performing team
BEST MOMENTS
‘Systems, processes and KPIs all drive culture within a business’
‘We are now hyperconnected and everybody wants to feel that they have made a difference’
‘Everybody has their own interpretation of success in a situation and it is necessary to have systems in place to ensure consistency ‘
‘The KPIs allow you to highlight any part of the system that is not functioning properly’
VALUABLE RESOURCES
ABOUT THE GUEST
Jamie Keeling
With 13+ years of real-life business experience, Jamie is a business coach with a difference. Having spent 11 years working his way up through every department of his family’s niche construction business and leading it through a phenomenal period of growth which took the business from a stagnant £2m to £6m in annual revenue in just 3 years, Jamie has gained unique insights into what does and doesn’t work in the business. Jamie is passionate about performance in every way - from his unique approach to scaling businesses in the construction sector to winning a Tae Kwon Do World Championship title and climbing the biggest mountains in the UK, he knows what it takes to get results in every aspect of life. His current business focus is on assisting 6-figure construction businesses who are struggling with profitability, performance and failing systems, so they can increase their financial rewards, get the best from their teams, and develop fully systemised businesses that get consistently fantastic results and gives the owners more scale in business and more freedom in life.
ABOUT THE HOST
Gavin Preston
Gavin is an inspirational Speaker, Business Strategist, Business Growth Mentor, Trainer and high-performance Coach. He works with Business Owners and Entrepreneurs and has a strong track record in creating creative strategies to accelerate the growth of their business. He has helped hundreds of SME business owners and leaders improve their performance and that of their business and a comparable number of executives and employees in blue-chip corporates over the last 20 years.
Gavin’s energetic, insightful and yet down to earth and practical talks, workshops and coaching is in demand with high growth business between £250,000 and £30 million revenue and with multi-national organisations at all levels from Board to frontline Managers. He is an expert in Business Growth Strategies, Peak Performance Mindset, Persuasion & Engagement, Marketing, Productivity, Leadership Development, Team Development & Motivation, Leading Change, Stakeholder Management, Personal Effectiveness and Behavioural Change.
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