The frontline of business is customer service. That's where we engage and – hopefully – persuade people to buy. But, why do some do some frontline staff fail? It comes down to a lack of empowerment, according to customer service expert, Michael Carrick. When people are empowered, they're much better at helping others. When we take care of our own people, Michael insists, our people will take care of business.

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The frontline of business is customer service. That's where we engage and &ndash; hopefully &ndash; persuade people to buy. But, why do some do some frontline staff fail?&nbsp;It comes down to a lack of empowerment, according to customer service expert, Michael Carrick. When people are empowered, they're much better at helping others. When we take care of our own people, Michael insists, our people will take care of business.
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Business Essentials talks to those at the forefront of business success who are willing to share their experience and expertise with you. Each episode provides relevant, reliable and up-to-date topics on how to grow your business. We interview experts on leadership, innovation, sales and marketing, customer service, and more. And we speak with leaders in business who have faced challenges and achieved success themselves, and who provide their own insights on what it takes to be successful.

Practical advice and ideas to grow your business

Business Essentials

Leadership & customer service: it’s all about empowerment - Michael Carrick

A lot of business owners are in business to grow and achieve success. However, many don't know how to do that. Accounting firms have the perfect opportunity to guide their business clients to find that success.

Brad Turville suggests accountants shift their focus of discussions from compliance tasks to strategic business goals. Firms can improve their advisory services by elevating existing meetings, such as onboarding and annual reviews, to focus more on client goals, challenges, and growth strategies.

Turville Advisory
https://www.turvilleadvisory.com.au/

A lot of business owners are in business to grow and achieve success. However, many don't know how to do that. Accounting firms have the perfect opportunity to guide their business clients to find that success.
Brad Turville suggests accountants shift their focus of discussions from compliance tasks to strategic business goals. Firms can improve their advisory services by elevating existing meetings, such as onboarding and annual reviews, to focus more on client goals, challenges, and growth strategies.
Turville Advisory <a href="https://www.turvilleadvisory.com.au/">https://www.turvilleadvisory.com.au/</a>

Unlock the potential of advisory - Brad Turville

How much time you spend on things that don't really matter or could be done by somebody else?

Consultant Brad Turville says partners often find themselves overwhelmed with various tasks and responsibilities, lacking a strategic approach to their time management. Instead, he says, they should focus on high-value activities that contribute to business growth and success, such as business development, client nurturing, and leadership.

Brad Turville:
https://bradturville.com/

How much time you spend on things that don't really matter or could be done by somebody else?
Consultant Brad Turville says partners often find themselves overwhelmed with various tasks and responsibilities, lacking a strategic approach to their time management. Instead, he says, they should focus on high-value activities that contribute to business growth and success, such as business development, client nurturing, and leadership.
Brad Turville: <a href="https://bradturville.com/">https://bradturville.com/</a>

Freeing up a partner's time - Brad Turville

As technology makes accounting processes faster, business advisory services are in greater demand. And that means that 'soft skills' are more important than ever for accounting firms.

That's according to Lynda Steffens, founder of The Small Business Project who discusses what those soft skills entail.

The Small Business Project
https://thesmallbusinessproject.com.au/

As technology makes accounting processes faster, business advisory services are in greater demand. And that means that 'soft skills' are more important than ever for accounting firms.
That's according to Lynda Steffens, founder of The Small Business Project who discusses what those soft skills entail.
The Small Business Project <a href="https://thesmallbusinessproject.com.au/">https://thesmallbusinessproject.com.au/</a>

Leadership & customer service: it’s all about empowerment - Michael Carrick

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