If you can explain why your service is better than your competitors, you shouldn’t have to compromise on price. Real Estate agent James Tostevin’s passion for his job and disciplined work ethic helps explain why he is so good at what he does, which translates into phenomenal success. And the lessons he gives to Business Essentials can be applied to any business.

Professional speaker on customer service, Martin Grunstein says the fact that so many Australian businesses get it so wrong on customer service means other businesses have an opportunity – it’s not hard to do it better. And for smaller businesses, it’s much easier to provide great customer service than for larger and cumbersome corporates.

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