What do employee disconnection and customer reviews have in common? This episode’s guests say both can pose a threat to trust – but handled well, they can really supercharge business performance.

Melinda McCormack, founder of Impact with Empathy, first joins host Grace Jennings-Edquist to explore the rising crisis of emotional disconnection at work. Melinda outlines the links between disconnection and trust, employee wellbeing and performance.

Then serial entrepreneur Karl Schwantes reveals how businesses can transform customer reviews into powerful lead generators without spending on ads. Karl, who is Managing Director of Xennox Diamonds and Founder of Reputable, also shares practical tactics for creating remarkable client experiences, earning more reviews, and even turning negative feedback into opportunity.

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Business Essentials is produced by soundcartel.com.au