Is your team's AI use actually making work easier – or just creating more work for your most experienced employees?

In this episode, workplace writing expert Vikki Maver, founder of Communication Skills Academy and Refresh Marketing, explores the hidden costs of AI. She explains how poor governance can increase rework, shift responsibility onto managers and even undermine customer trust.

Then executive coach Chris Power explains why optimism, direction and hope are essential in uncertain times – and how leaders can inspire confidence, build trust and unite teams without pretending to have all the answers.

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Business Essentials is produced by soundcartel.com.au