Is physical retail really booming again? And separately, what can family businesses teach us about longevity?

In this episode, CEO of the Family Business Association Catherine Sayer shares insights on governance, communication, succession, and how successful family enterprises modernise without losing their DNA. She tells host Grace Jennings-Edquist about the power of next-generation thinking, innovation, and a striking reality: family businesses dominate the Australian economy and employ half the workforce across the nation.  

Then, Vicki Leavy, General Manager of JMK Retail, explains the surprising shift back to in-store shopping, why human connection still matters, and the overlooked fundamentals that keep customers coming back.

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Business Essentials is produced by soundcartel.com.au