How good are you at initiating, and then conducting, a difficult conversation? Effective small business leadership often requires traversing tough conversations with empathy, clarity, and courage. Former Xero CEO Steve Vamos has some practical strategies for addressing performance issues while fostering stronger team relationships, emphasizing the importance of aligning individual contributions with business goals. He explains how a human-centered approach can unlock employee potential, boost productivity, and drive better outcomes for the business.

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