AI has no doubt taken over almost every aspect of our lives, and moving beyond being a tool that simply assists people.
Increasingly, AI systems are becoming capable of acting on behalf of individuals, researching products, comparing financial options, initiating transactions and managing routine financial tasks with permission.
What then does this mean for the future of banking.
As AI agents become more autonomous, banks will need to evolve from serving only human customers to securely serving both people and authorised AI agents acting in their interests.
To talk to us more on this, Thami Ngubeni spoke to Chipo Mushwana, Divisional Executive of Emerging Payments at Nedbank...

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