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The South African Customer Experience Report 2023 released

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The insights from the fifth edition of the South African Customer Experience Report 2023 have just been released.

The survey shows that sub-standard service has led to nation-wide consumer apathy towards brands, alongside the general malaise of the State.

To unpack the insights Lulu Gaboo spoke to Julia Ahlfeldt, one of the co-authors of the report...

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