In this Community Week special, host Lauren McManamon is joined by fellow advocate Kristy Merriam and guest Dharti Shah, a Certified Technical Architect, to discuss the intersection of career, community, and parenting. From Dharti’s journey through the CTA program to the shared experiences she and Kristy have as mothers of children on the autism spectrum, the conversation explores how personal challenges shape professional growth, how ServiceNow skills translate into life lessons, and the importance of support systems, both at home and in the developer community. 

⏱️ Timestamps 
00:00 Introduction of Hosts
01:43 Introduction of Guest, Dharti Shah
05:29 Discussing the ServiceNow Certified Technical Architect (CTA) Program
09:27 Balancing Work, Parenting, and Going Above and Beyond
18:16 New Perspectives Offered By Parenting
19:31 The Importance of "The Village" We Surround Ourselves With
21:30 Misconceptions About Being Working Parents
26:16 Advice For Women In Tech
31:28 Tech Trends Impacting Work Life, Home Life, and the Neurodivergent Community
37:51 Final Words of Wisdom
39:43 Conclusion 

🔗 Links 
The Certified Technical Architect Application 
The ServiceNow World Forums
The ServiceNow Developer Site
The Developer Advocate Blog

In this Community Week special, host Lauren McManamon is joined by fellow advocate Kristy Merriam and guest Dharti Shah, a Certified Technical Architect, to discuss the intersection of career, community, and parenting. From Dharti&rsquo;s journey through the CTA program to the shared experiences she and Kristy have as mothers of children on the autism spectrum, the conversation explores how personal challenges shape professional growth, how ServiceNow skills translate into life lessons, and the importance of support systems, both at home and in the developer community.&nbsp;
⏱️ Timestamps 
<ul>
<li>00:00 Introduction of Hosts</li>
<li>01:43 Introduction of Guest, Dharti Shah</li>
<li>05:29 Discussing the ServiceNow Certified Technical Architect (CTA) Program</li>
<li>09:27 Balancing Work, Parenting, and Going Above and Beyond</li>
<li>18:16 New Perspectives Offered By Parenting</li>
<li>19:31 The Importance of "The Village" We Surround Ourselves With</li>
<li>21:30 Misconceptions About Being Working Parents</li>
<li>26:16 Advice For Women In Tech</li>
<li>31:28 Tech Trends Impacting Work Life, Home Life, and the Neurodivergent Community</li>
<li>37:51 Final Words of Wisdom</li>
<li>39:43 Conclusion&nbsp;</li>
</ul>
🔗 Links 
<ul>
<li><a href="https://learning.servicenow.com/expertprograms/en/pages/expert-program?id=snpx_home&amp;type=CTA">The Certified Technical Architect Application</a>&nbsp;</li>
<li><a href="https://www.servicenow.com/events/world-forum.html">The ServiceNow World Forums</a></li>
<li><a href="https://developer.servicenow.com/dev.do">The ServiceNow Developer Site</a></li>
<li><a href="https://www.servicenow.com/community/developer-advocate-blog/bg-p/developer-advocate-blog">The Developer Advocate Blog</a></li>
</ul>

A Career Conversation with Dharti Shah

This episode's co-host, Laszlo Balla, and Lauren McManamon sat down with Thomas Richter and Luis Caroll to unpack RaptorDB: the new database technology powering ServiceNow’s future. They shared the story from startup roots to acquisition, and explained how Raptor DB delivers faster performance, real-time analytics, and AI-ready scale, all while staying seamless for developers and customers.

⏱️ Timestamps
00:00 Introduction of Hosts
02:37 Introduction of Guests: Thomas Richter & Luis Carril
07:14 What IS RaptorDB? 10:14 How Is RaptorDB Different?
21:09 Has AI Changed Prioritization of RaptorDB’s Needs?
23:21 Origin of the Name “RaptorDB”
27:18 How Do I Get Access as a Customer?
29:35 Why Choose Pro Over Standard?
30:43 How Can I Tell If My Instance Is Running RaptorDB Already?
44:53 Recommended Education
46:22 What’s Next for RaptorDB *SAFE HARBOR*
50:16 Conclusion

🔗 Links
RaptorDB Product Hub 
RaptorDB Zurich Docs 
The ServiceNow World Forums 
The ServiceNow Developer Site 
The Developer Advocate Blog 

This episode's co-host, Laszlo Balla, and Lauren McManamon sat down with Thomas Richter and Luis Caroll to unpack RaptorDB: the new database technology powering ServiceNow&rsquo;s future. They shared the story from startup roots to acquisition, and explained how Raptor DB delivers faster performance, real-time analytics, and AI-ready scale, all while staying seamless for developers and customers.
⏱️ Timestamps
<ul>
<li>00:00 Introduction of Hosts</li>
<li>02:37 Introduction of Guests: Thomas Richter &amp; Luis Carril</li>
<li>07:14 What IS RaptorDB? 10:14 How Is RaptorDB Different?</li>
<li>21:09 Has AI Changed Prioritization of RaptorDB&rsquo;s Needs?</li>
<li>23:21 Origin of the Name &ldquo;RaptorDB&rdquo;</li>
<li>27:18 How Do I Get Access as a Customer?</li>
<li>29:35 Why Choose Pro Over Standard?</li>
<li>30:43 How Can I Tell If My Instance Is Running RaptorDB Already?</li>
<li>44:53 Recommended Education</li>
<li>46:22 What&rsquo;s Next for RaptorDB *SAFE HARBOR*</li>
<li>50:16 Conclusion</li>
</ul>
🔗&nbsp;Links
<ul>
<li><a href="https://www.servicenow.com/products/raptordb.html">RaptorDB Product Hub</a>&nbsp;</li>
<li><a href="https://www.servicenow.com/docs/bundle/zurich-servicenow-platform/page/administer/general/concept/raptordb.html">RaptorDB Zurich Docs</a>&nbsp;</li>
<li><a href="https://www.servicenow.com/events/world-forum.html">The ServiceNow World Forums&nbsp;</a></li>
<li><a href="https://developer.servicenow.com/dev.do">The ServiceNow Developer Site</a>&nbsp;</li>
<li><a href="https://www.servicenow.com/community/developer-advocate-blog/bg-p/developer-advocate-blog">The Developer Advocate Blog&nbsp;</a></li>
</ul>

RaptorDB in Full Flight with Luis Carril and Thomas Richter

On September 30th, ServiceNow's AI Experience launched, and with it came one of the most transformative new features: Web Agents! On this week's episode of Break Point, Lauren McManamon was joined by returning guest, Jingfei Chen, to unveil how Web Agents automate tasks by navigating browser UIs like a human. Learn how this catch-all agent works, where it fits alongside APIs and RPA, and why it’s set to change how developers approach automation.

⏱️ Timestamps
00:00 Introduction
02:37 What ARE ServiceNow Web Agents?
07:09 So, Web Agents Are Not ONLY Accessible Through Chat?
09:41 How Are Web Agents Similar/Different From RPA?
12:25 What Are Some Cornerstone Use Cases for Web Agents?
17:19 What Are the V1 Capabilities / Limitations of Web Agents?
18:47 What Are Web Agent Best Practices? 22:18 Where Can People Try Out Web Agents?
23:55 What’s On the Roadmap for Web Agents? *SAFE HARBOR*
27:01 How Have Priorities Changed to Meet Market Expectations?
29:50 What Are Initial Customer Thoughts on Web Agents?
31:11 Where Can People Provide Feedback on Web Agents?
32:02 Call to Action
33:57 Conclusion

🔗 Links
Jingfei Chen's LinkedIn
AI Experience Release Event
Get to Know Now Assist AI Web Agent
The ServiceNow World Forums
The ServiceNow Developer Site
The Developer Advocate Blog

On September 30th, ServiceNow's AI Experience launched, and with it came one of the most transformative new features: Web Agents! On this week's episode of Break Point, Lauren McManamon was joined by returning guest, Jingfei Chen, to unveil how Web Agents automate tasks by navigating browser UIs like a human. Learn how this catch-all agent works, where it fits alongside APIs and RPA, and why it&rsquo;s set to change how developers approach automation.
⏱️ Timestamps
<ul>
<li>00:00 Introduction</li>
<li>02:37 What ARE ServiceNow Web Agents?</li>
<li>07:09 So, Web Agents Are Not ONLY Accessible Through Chat?</li>
<li>09:41 How Are Web Agents Similar/Different From RPA?</li>
<li>12:25 What Are Some Cornerstone Use Cases for Web Agents?</li>
<li>17:19 What Are the V1 Capabilities / Limitations of Web Agents?</li>
<li>18:47 What Are Web Agent Best Practices? 22:18 Where Can People Try Out Web Agents?</li>
<li>23:55 What&rsquo;s On the Roadmap for Web Agents? *SAFE HARBOR*</li>
<li>27:01 How Have Priorities Changed to Meet Market Expectations?</li>
<li>29:50 What Are Initial Customer Thoughts on Web Agents?</li>
<li>31:11 Where Can People Provide Feedback on Web Agents?</li>
<li>32:02 Call to Action</li>
<li>33:57 Conclusion</li>
</ul>
🔗&nbsp;Links
<ul>
<li><a href="https://www.linkedin.com/in/jingfeichen/">Jingfei Chen's LinkedIn</a></li>
<li><a href="https://www.servicenow.com/ai.html">AI Experience Release Event</a></li>
<li><a href="https://www.servicenow.com/community/now-assist-articles/get-to-know-now-assist-ai-web-agent-watch-the-demos/ta-p/3271534">Get to Know Now Assist AI Web Agent</a></li>
<li><a href="https://www.servicenow.com/events/world-forum.html">The ServiceNow World Forums</a></li>
<li><a href="https://developer.servicenow.com/dev.do">The ServiceNow Developer Site</a></li>
<li><a href="https://www.servicenow.com/community/developer-advocate-blog/bg-p/developer-advocate-blog">The Developer Advocate Blog</a></li>
</ul>

Meet the Web Agents with Jingfei Chen

In this Advocate-only special, Lauren is joined by fellow team members, Earl Duque and Laszlo Balla, to dive deep into the big, upcoming month-long event: HACKTOBERFEST! From the history of ServiceNow's involvement to what participants can expect this year, they covered everything in detail in hopes that you will take to your keyboard and join in on the fun.

⏱️ Timestamps 
00:00 Introduction
00:59 What is Hacktoberfest?
03:06 What is the advantage of developing open source applications?
06:12 What is ServiceNow's history with Hacktoberfest?
09:52 What can Hacktoberfest participants expect?
14:07 What should Hacktoberfest participants learn beforehand?
17:52 What projects can participants collaborate on this year?
23:59 Can someone start participating after October 1st?
25:33 What dictates "completing" Hacktoberfest?
27:28 What are the rewards for completing Hacktoberfest 2025? 
29:36 What are common mistakes for beginners to avoid?
35:48 What are 3 steps to take prior to starting Hacktoberfest?
36:56 How can participants stay connected with one another?
38:22 Conclusion

🔗 Links 
ServiceNow Hacktoberfest 2025 Blog
ServiceNow Hacktoberfest 2024 Retrospective Blog
Digital Ocean Hacktoberfest Home
The ServiceNow World Forums
The ServiceNow Developer Site
The Developer Advocate Blog

In this Advocate-only special, Lauren is joined by fellow team members, Earl Duque and Laszlo Balla, to dive deep into the big, upcoming month-long event: HACKTOBERFEST! From the history of ServiceNow's involvement to what participants can expect this year, they covered everything in detail in hopes that you will take to your keyboard and join in on the fun.
⏱️ Timestamps&nbsp;
<ul>
<li>00:00 Introduction</li>
<li>00:59 What is Hacktoberfest?</li>
<li>03:06 What is the advantage of developing open source applications?</li>
<li>06:12 What is ServiceNow's history with Hacktoberfest?</li>
<li>09:52 What can Hacktoberfest participants expect?</li>
<li>14:07 What should Hacktoberfest participants learn beforehand?</li>
<li>17:52 What projects can participants collaborate on this year?</li>
<li>23:59 Can someone start participating after October 1st?</li>
<li>25:33 What dictates "completing" Hacktoberfest?</li>
<li>27:28 What are the rewards for completing Hacktoberfest 2025?&nbsp;</li>
<li>29:36 What are common mistakes for beginners to avoid?</li>
<li>35:48 What are 3 steps to take prior to starting Hacktoberfest?</li>
<li>36:56 How can participants stay connected with one another?</li>
<li>38:22 Conclusion</li>
</ul>
🔗 Links 
<ul>
<li><a href="devlink.sn/hacktoberfest">ServiceNow Hacktoberfest 2025 Blog</a></li>
<li><a href="https://www.servicenow.com/community/developer-advocate-blog/hacktoberfest-2024-review/ba-p/3099284">ServiceNow Hacktoberfest 2024 Retrospective Blog</a></li>
<li><a href="https://hacktoberfest.com/">Digital Ocean Hacktoberfest Home</a></li>
<li><a href="https://www.servicenow.com/events/world-forum.html">The ServiceNow World Forums</a></li>
<li><a href="https://developer.servicenow.com/dev.do">The ServiceNow Developer Site</a></li>
<li><a href="https://www.servicenow.com/community/developer-advocate-blog/bg-p/developer-advocate-blog">The Developer Advocate Blog</a></li>
</ul>

Your Guide to Hacktoberfest 2025

Welcome to Break Point: the ServiceNow Developer Podcast! Join host, Lauren McManamon, and guest, Hardit Singh, as they dive into ServiceNow’s Rising Star program - how it supports new contributors, builds community, and opens doors to future MVP recognition. Hardit shares his journey from early content creation to becoming a Rising Star, along with practical advice for anyone looking to give back and grow their career. With the 2025 class of Rising Stars officially announced, this episode is the best way to prepare yourself for next year's application cycle if that has become a goal.

⏱️ Timestamps
00:00 Introduction
06:53 What IS ServiceNow's Rising Star Program?
08:56 Where Was Hardit In His Career When He Made Rising Star?
10:13 What Are the Privileges of the Rising Star Program?
13:23 What Kind Being a Rising Star Done For Hardit's Career Trajectory? 
15:15 Has the Proximity to Internal ServiceNow Resources Helped Being a Better Community Member? 
16:39 What Are the Social Benefits to Being a Rising Star?
18:37 Have There Been Mentorship Opportunity As a Rising Star?
19:53 How Can One Prepare For the 2026 Rising Star Application Cycle? 
25:05 Advice For Those Hesitant to Put Themselves Out There
27:55 Advice For Dealing With Valid Negative Feedback and Trolls
34:07 Final Words of Wisdom / Challenges For Potential Applicants
41:19 Closing

🔗 Links
Hardit's YouTube Channel
2025 Rising Star Class
ServiceNow World Forums
ServiceNow Developer Site
Developer Advocate Blog

Welcome to Break Point: the ServiceNow Developer Podcast! Join host, Lauren McManamon, and guest, Hardit Singh, as they dive into ServiceNow&rsquo;s Rising Star program - how it supports new contributors, builds community, and opens doors to future MVP recognition. Hardit shares his journey from early content creation to becoming a Rising Star, along with practical advice for anyone looking to give back and grow their career. With the 2025 class of Rising Stars officially announced, this episode is the best way to prepare yourself for next year's application cycle if that has become a goal.
⏱️ Timestamps
<ul>
<li>00:00 Introduction</li>
<li>06:53 What IS ServiceNow's Rising Star Program?</li>
<li>08:56 Where Was Hardit In His Career When He Made Rising Star?</li>
<li>10:13 What Are the Privileges of the Rising Star Program?</li>
<li>13:23 What Kind Being a Rising Star Done For Hardit's Career Trajectory?&nbsp;</li>
<li>15:15 Has the Proximity to Internal ServiceNow Resources Helped Being a Better Community Member?&nbsp;</li>
<li>16:39 What Are the Social Benefits to Being a Rising Star?</li>
<li>18:37 Have There Been Mentorship Opportunity As a Rising Star?</li>
<li>19:53 How Can One Prepare For the 2026 Rising Star Application Cycle?&nbsp;</li>
<li>25:05 Advice For Those Hesitant to Put Themselves Out There</li>
<li>27:55 Advice For Dealing With Valid Negative Feedback and Trolls</li>
<li>34:07 Final Words of Wisdom / Challenges For Potential Applicants</li>
<li>41:19 Closing</li>
</ul>
🔗 Links
<ul>
<li><a href="https://www.youtube.com/@UCvqToZv7CMfXvyF1Rpb4CVw">Hardit's YouTube Channel</a></li>
<li><a href="https://www.servicenow.com/community/in-other-news/congratulations-2025-servicenow-community-rising-stars/ba-p/3376201">2025 Rising Star Class</a></li>
<li><a href="https://www.servicenow.com/events/world-forum.html">ServiceNow World Forums</a></li>
<li><a href="https://developer.servicenow.com/dev.do">ServiceNow Developer Site</a></li>
<li><a href="https://www.servicenow.com/community/developer-advocate-blog/bg-p/developer-advocate-blog">Developer Advocate Blog</a></li>
</ul>

In this solo episode, Lauren shares a practical crash course on getting started with content creation as a ServiceNow developer. From choosing your audience and generating ideas to scripting, recording, editing, and promotion, she breaks down simple, low-cost strategies to help you create engaging, consistent content.&nbsp;
⏱️ Timestamps
<ul>
<li>00:00 Introduction</li>
<li>03:27 Part 1 - Ideation</li>
<li>09:44 Part 2 - Construction</li>
<li>16:12 Part 3 - Recording</li>
<li>21:39 Part 4 - Editing</li>
<li>33:41 Part 5 - Promotion</li>
<li>37:14 Conclusion</li>
</ul>
🔗 Links&nbsp;
<ul>
<li><a href="https://www.servicenow.com/events/world-forum.html">World Forums Registration</a>&nbsp;</li>
<li><a href="https://developer.servicenow.com/dev.do">The ServiceNow Developer Site</a></li>
<li><a href="https://www.servicenow.com/community/developer-advocate-blog/bg-p/developer-advocate-blog">The Developer Advocate Blog</a></li>
</ul>

Lauren's Crash Course on Content Creation

Welcome to Break Point: the ServiceNow Developer Podcast! In this episode of Break Point, we had the pleasure of interviewing Sr. Manager of Inbound Product Management, David Murch, about the creation of the C3 app: the now very famous collectible card experience built for ServiceNow events like Knowledge and the World Forums. They dive into how mobile capabilities were essential to the app's success, its rapid development timeline, and the collaborative effort behind it. The episode ALSO previews new mobile features in the Zurich release and offers guidance for developers looking to get started with mobile app development on ServiceNow.

⏱️ Timestamps
00:00 Welcome & Introductions 
09:43 What Is C3?
14:29 The Construction of the C3 Experience
16:39 What Was the Hardest Part About Making C3?
24:05 What Do You Want People Walking Away From C3 Knowing?
26:29 C3 V2 Plans
29:07 Mobile Platform Zurich Enhancements
35:24 Mobile SDK and Builder Experiences Zurich Enhancements
41:37 Where to Start Your Mobile Enablement Journey 4
3:08 Conclusions & Outro

🔗 Links ServiceNow Mobile App Building
Mobile App Building Product Docs
Mobile App Academy Playlist
TechNow EP100 Registration
The ServiceNow World Forums 
The ServiceNow Developer Site
The Developer Advocate Blog 

Welcome to Break Point: the ServiceNow Developer Podcast! In this episode of Break Point, we had the pleasure of interviewing Sr. Manager of Inbound Product Management, David Murch, about the creation of the C3 app: the now very famous collectible card experience built for ServiceNow events like Knowledge and the World Forums. They dive into how mobile capabilities were essential to the app's success, its rapid development timeline, and the collaborative effort behind it. The episode ALSO previews new mobile features in the Zurich release and offers guidance for developers looking to get started with mobile app development on ServiceNow.
⏱️ Timestamps
<ul>
<li>00:00 Welcome &amp; Introductions&nbsp;</li>
<li>09:43 What Is C3?</li>
<li>14:29 The Construction of the C3 Experience</li>
<li>16:39 What Was the Hardest Part About Making C3?</li>
<li>24:05 What Do You Want People Walking Away From C3 Knowing?</li>
<li>26:29 C3 V2 Plans</li>
<li>29:07 Mobile Platform Zurich Enhancements</li>
<li>35:24 Mobile SDK and Builder Experiences Zurich Enhancements</li>
<li>41:37 Where to Start Your Mobile Enablement Journey 4</li>
<li>3:08 Conclusions &amp; Outro</li>
</ul>
🔗 Links ServiceNow Mobile App Building
<ul>
<li><a href="https://www.servicenow.com/docs/csh?topicname=mobile-app-development-landing.html&amp;version=latest">Mobile App Building Product Docs</a></li>
<li><a href="https://www.youtube.com/watch?v=sp6FCm0IKxc&amp;list=PLkGSnjw5y2U5bf79MQ1BPDk6hwOjXY54D&amp;ab_channel=ServiceNowCommunity">Mobile App Academy Playlist</a></li>
<li><a href="https://info.servicenow.com/WT-WBR-CIO-CRW-TechNow-ZeroInOnZurich-31JUL25-AMS_LP.html?referenceSource=BreakPoint">TechNow EP100 Registration</a></li>
<li><a href="https://www.servicenow.com/events/world-forum.html">The ServiceNow World Forums</a>&nbsp;</li>
<li><a href="https://developer.servicenow.com/dev.do">The ServiceNow Developer Site</a></li>
<li><a href="https://www.servicenow.com/community/developer-advocate-blog/bg-p/developer-advocate-blog">The Developer Advocate Blog</a>&nbsp;</li>
</ul>

C3 and the Future of Mobile on ServiceNow with David Murch

Welcome to Break Point: the ServiceNow Developer Podcast! We are delighted to be joined by the Senior Director of Community and Developer Relations at ServiceNow, Mark Obee, to dive deep into the series of CreatorCon events happening all over India in the next week. What is it like hosting these behind the scenes? What curriculum and exhibits can guests expect to experience? What did the team take away from doing this all last year? Learn all of that and more in today's episode!

⏱️ Timestamps
00:00 Welcome & Introductions
02:27 What Can Attendees Seek to Experience at CreatorCon India?
03:39 What Is It Like Behind the Scenes Planning CreatorCon India?
07:21 Who From the Community Team Is Hosting CreatorCon India?
07:30 Describe CreatorCon India In One Sentence 
08:39 What Can Be Expected From the Curriculum?
11:38 What Are the Keynote Plans For CreatorCon India?
12:45 What Were the Biggest Positives from CreatorCon 2024?
12:58 What Is the HackZone? 
17:50 What Is Being Improved Upon From CreatorCon 2024?
18:40 What Are Fun Plans For This Trip to India? 
22:27 What Is the Plan POST CreatorCon Season 2025?
25:20 How Should Attendees Prepare for CreatorCon India?
28:27 Conclusions & Outro 

🔗 Links
The ServiceNow World Forums
The ServiceNow Developer Site
The Developer Advocate Blog 

Welcome to Break Point: the ServiceNow Developer Podcast! We are delighted to be joined by the Senior Director of Community and Developer Relations at ServiceNow, Mark Obee, to dive deep into the series of CreatorCon events happening all over India in the next week. What is it like hosting these behind the scenes? What curriculum and exhibits can guests expect to experience? What did the team take away from doing this all last year? Learn all of that and more in today's episode!
⏱️ Timestamps
<ul>
<li>00:00 Welcome &amp; Introductions</li>
<li>02:27 What Can Attendees Seek to Experience at CreatorCon India?</li>
<li>03:39 What Is It Like Behind the Scenes Planning CreatorCon India?</li>
<li>07:21 Who From the Community Team Is Hosting CreatorCon India?</li>
<li>07:30 Describe CreatorCon India In One Sentence&nbsp;</li>
<li>08:39 What Can Be Expected From the Curriculum?</li>
<li>11:38 What Are the Keynote Plans For CreatorCon India?</li>
<li>12:45 What Were the Biggest Positives from CreatorCon 2024?</li>
<li>12:58 What Is the HackZone?&nbsp;</li>
<li>17:50 What Is Being Improved Upon From CreatorCon 2024?</li>
<li>18:40 What Are Fun Plans For This Trip to India?&nbsp;</li>
<li>22:27 What Is the Plan POST CreatorCon Season 2025?</li>
<li>25:20 How Should Attendees Prepare for CreatorCon India?</li>
<li>28:27 Conclusions &amp; Outro&nbsp;</li>
</ul>
🔗 Links
<ul>
<li><a href="https://www.servicenow.com/events/world-forum.html">The ServiceNow World Forums</a></li>
<li><a href="https://developer.servicenow.com/dev.do">The ServiceNow Developer Site</a></li>
<li><a href="https://www.servicenow.com/community/developer-advocate-blog/bg-p/developer-advocate-blog">The Developer Advocate Blog</a>&nbsp;</li>
</ul>

What to Expect at CreatorCon India with Mark Obee

Welcome to Break Point: the ServiceNow Developer Podcast! In this exciting episode, host, Lauren McManamon, sits down with ServiceNow's Deepanshu Madan and Patrick Wilson to dive into the most earth-shattering announcement from K25: Build Agents. How will these AI-powered masters of platform development revolutionize the pro-coders of today? Tune in and find out!

⏱️ Timestamps
00:00 Welcome & Introductions
03:03 What ARE Build Agents?
07:37 How Do Build Agents Relate to AI Agents?
11:25 What Can Build Agents Do In Zurich?
17:30 Real-Life Build Agent Use Case from Knowledge25
20:07 How Did The Idea For Build Agents Come to Be?
29:23 How Can Developers Integrate Build Agents Into Their Workflow?
33:24 What Is “Vibe Coding?” 36:00 What’s Next On the Roadmap For Build Agents?
38:20 What Are Some Resources to Learn More?
42:55 How Do I Convince My Leadership Build Agents Are Worth the Investment?
43:51 Conclusion & Outro

🔗 Links
The Vibe / Conversational Coding Playlist: https://www.youtube.com/playlist?list=PL3rNcyAiDYK0TxC6yGXhFKjFXMY3sZaAq
The ServiceNow IDE Docs: https://www.servicenow.com/docs/csh?topicname=servicenow-ide-landing.html&version=latest
Fluent Docs: https://www.servicenow.com/docs/csh?topicname=servicenow-fluent.html&version=latest
The IDE/Fluent ServiceNow University Course: https://learning.servicenow.com/lxp/en/app-engine/introduction-to-the-servicenow-ide?id=learning_course_prev&course_id=9b44e9a49340ead4d28b7e6badba1069
The ServiceNow World Forums: https://www.servicenow.com/events/world-forum.html
The ServiceNow Developer Site: https://developer.servicenow.com/dev.do
The Developer Advocate Blog: https://www.servicenow.com/community/developer-advocate-blog/bg-p/developer-advocate-blog 

Welcome to Break Point: the ServiceNow Developer Podcast! In this exciting episode, host, Lauren McManamon, sits down with ServiceNow's Deepanshu Madan and Patrick Wilson to dive into the most earth-shattering announcement from K25: Build Agents. How will these AI-powered masters of platform development revolutionize the pro-coders of today? Tune in and find out!
⏱️ Timestamps
<ul>
<li>00:00 Welcome &amp; Introductions</li>
<li>03:03 What ARE Build Agents?</li>
<li>07:37 How Do Build Agents Relate to AI Agents?</li>
<li>11:25 What Can Build Agents Do In Zurich?</li>
<li>17:30 Real-Life Build Agent Use Case from Knowledge25</li>
<li>20:07 How Did The Idea For Build Agents Come to Be?</li>
<li>29:23 How Can Developers Integrate Build Agents Into Their Workflow?</li>
<li>33:24 What Is &ldquo;Vibe Coding?&rdquo; 36:00 What&rsquo;s Next On the Roadmap For Build Agents?</li>
<li>38:20 What Are Some Resources to Learn More?</li>
<li>42:55 How Do I Convince My Leadership Build Agents Are Worth the Investment?</li>
<li>43:51 Conclusion &amp; Outro</li>
</ul>
🔗 Links
<ul>
<li>The Vibe / Conversational Coding Playlist: <a href="https://www.youtube.com/playlist?list=PL3rNcyAiDYK0TxC6yGXhFKjFXMY3sZaAq">https://www.youtube.com/playlist?list=PL3rNcyAiDYK0TxC6yGXhFKjFXMY3sZaAq</a></li>
<li>The ServiceNow IDE Docs: <a href="https://www.servicenow.com/docs/csh?topicname=servicenow-ide-landing.html&amp;version=latest">https://www.servicenow.com/docs/csh?topicname=servicenow-ide-landing.html&amp;version=latest</a></li>
<li>Fluent Docs: <a href="https://www.servicenow.com/docs/csh?topicname=servicenow-fluent.html&amp;version=latest">https://www.servicenow.com/docs/csh?topicname=servicenow-fluent.html&amp;version=latest</a></li>
<li>The IDE/Fluent ServiceNow University Course: <a href="https://learning.servicenow.com/lxp/en/app-engine/introduction-to-the-servicenow-ide?id=learning_course_prev&amp;course_id=9b44e9a49340ead4d28b7e6badba1069">https://learning.servicenow.com/lxp/en/app-engine/introduction-to-the-servicenow-ide?id=learning_course_prev&amp;course_id=9b44e9a49340ead4d28b7e6badba1069</a></li>
<li>The ServiceNow World Forums: <a href="https://www.servicenow.com/events/world-forum.html">https://www.servicenow.com/events/world-forum.html</a></li>
<li>The ServiceNow Developer Site:&nbsp;<a href="https://developer.servicenow.com/dev.do">https://developer.servicenow.com/dev.do</a></li>
<li>The Developer Advocate Blog: <a href="https://www.servicenow.com/community/developer-advocate-blog/bg-p/developer-advocate-blog">https://www.servicenow.com/community/developer-advocate-blog/bg-p/developer-advocate-blog</a>&nbsp;</li>
</ul>

Build Agents Have Entered the Chat!

Break Point is BACK, BABY! 😎 And in honor of Break Point's triumphant return, we are joined by not one, but TWO of our newest Developer Advocates: Travis Toulson and Allen Andreas. Join us as we cover everything from fun stories about our past developer blunders to what you can anticipate at Knowledge25. 

⏱️ Timestamps
00:00 Welcome & Where We've Been
02:10 Meet Our Newest Advocates! 
06:37 Why Did Travis and Allen Want to Become Advocates?
09:30 What Are the Biggest Surprises About Working FOR ServiceNow?
13:03 What Are Travis and Allen's Hobbies? 
18:37 Spilling Tea on Near "Fireable" Offenses 
31:22 What to Expect at Knowledge25 
39:44 The First EVER Attempt At the Break Point Mix Tape Game! 
48:25 Conclusion & Outro

🔗 Links
The ServiceNow Developer Site: https://developer.servicenow.com/dev.do
The Developer Advocate Blog: https://www.servicenow.com/community/developer-advocate-blog/bg-p/developer-advocate-blog

Check out the other ServiceNow podcasts: http://devlink.sn/podcasts

Break Point is BACK, BABY! 😎 And in honor of Break Point's triumphant return, we are joined by not one, but TWO of our newest Developer Advocates: Travis Toulson and Allen Andreas. Join us as we cover everything from fun stories about our past developer blunders to what you can anticipate at Knowledge25.&nbsp;
⏱️ Timestamps
<ul>
<li>00:00 Welcome &amp; Where We've Been</li>
<li>02:10 Meet Our Newest Advocates!&nbsp;</li>
<li>06:37 Why Did Travis and Allen Want to Become Advocates?</li>
<li>09:30 What Are the Biggest Surprises About Working FOR ServiceNow?</li>
<li>13:03 What Are Travis and Allen's Hobbies?&nbsp;</li>
<li>18:37 Spilling Tea on Near "Fireable" Offenses&nbsp;</li>
<li>31:22 What to Expect at Knowledge25&nbsp;</li>
<li>39:44 The First EVER Attempt At the Break Point Mix Tape Game!&nbsp;</li>
<li>48:25 Conclusion &amp; Outro</li>
</ul>
🔗 Links
<ul>
<li>The ServiceNow Developer Site: <a href="https://developer.servicenow.com/dev.do">https://developer.servicenow.com/dev.do</a></li>
<li>The Developer Advocate Blog: <a href="https://www.servicenow.com/community/developer-advocate-blog/bg-p/developer-advocate-blog">https://www.servicenow.com/community/developer-advocate-blog/bg-p/developer-advocate-blog</a></li>
</ul>
Check out the other ServiceNow podcasts:&nbsp;<a href="http://devlink.sn/podcasts">http://devlink.sn/podcasts</a>

Developer Advocate Double Feature! 

Break Point is the podcast for ServiceNow admins, developers, and builders of all skill levels. Join your host, Sr. Developer Advocate Lauren McManamon. She talks to ServiceNow product managers and developers about the Now Platform features, customers to discuss apps they've built, interesting people in the ServiceNow ecosystem, and others about career tips to take your developer career higher. Take a break with Break Point.

Break Point is the podcast for ServiceNow admins, developers, and builders of all skill levels. Join your host, Sr. Developer Advocate Lauren McManamon. She talks to ServiceNow product managers and developers about the Now Platform features, customers to discuss apps they've built, interesting people in the ServiceNow ecosystem, and others about career tips to take your developer career higher. Take a break with Break Point.

Break Point

Welcome and introductions

What is a ServiceNow Developer?

Other parts of this series

Outro

This is the first episode in a series to help you on your journey to becoming a ServiceNow Developer ServiceNow. Sr. Developer Advocate Brad Tilton joins me to explore the various resources and paths you may take. This episode explains what a developer is and serves as an overview for the rest in the series. Topics
00:00 Welcome and introductions
03:13 What is a ServiceNow Developer?
07:09 Other parts of this series
08:14 Outro

Links
Developer Portal

Check out the other ServiceNow podcasts.

This is the first episode in a series to help you on your journey to becoming a ServiceNow Developer ServiceNow. Sr. Developer Advocate Brad Tilton joins me to explore the various resources and paths you may take. This episode explains what a developer is and serves as an overview for the rest in the series. Topics
<ul>
<li>00:00 Welcome and introductions</li>
<li>03:13 What is a ServiceNow Developer?</li>
<li>07:09 Other parts of this series</li>
<li>08:14 Outro</li>
</ul>
Links
<ul>
<li><a href="https://developer.servicenow.com">Developer Portal</a></li>
</ul>
Check out the other <a href="https://devlink.sn/podcasts">ServiceNow podcasts</a>.

How to become a ServiceNow Developer - What is a Developer?

Welcome

Where to start and fundamental skills

Brad's resources

Chuck's resources

Recognized opportunities & community

More about the developer Site

What's next

A Chinese proverb states that the journey of 1000 miles begins beneath one's feet. Becoming a ServiceNow Developer may seem like a 1000 mile journey to some. Brad Tilton joins me again to help you find out how to take those first few steps. Topics
00:00 Welcome
00:52 Where to start and fundamental skills
04:19 Brad's resources
07:26 Chuck's resources
09:00 Recognized opportunities & community
13:26 More about the developer Site
15:44 What's next
16:07 Outro

Links
Learn JavaScript on the Now Platform
Developer Portal
YouTube: ServiceNow Essentials
Training/Now Learning
YouTube: User Interface

Check out the other ServiceNow podcasts.

A Chinese proverb states that the journey of 1000 miles begins beneath one's feet. Becoming a ServiceNow Developer may seem like a 1000 mile journey to some. Brad Tilton joins me again to help you find out how to take those first few steps. Topics
<ul>
<li>00:00 Welcome</li>
<li>00:52 Where to start and fundamental skills</li>
<li>04:19 Brad's resources</li>
<li>07:26 Chuck's resources</li>
<li>09:00 Recognized opportunities &amp; community</li>
<li>13:26 More about the developer Site</li>
<li>15:44 What's next</li>
<li>16:07 Outro</li>
</ul>
Links
<ul>
<li><a href="https://devlink.sn/learn-js?utm_source=podcast">Learn JavaScript on the Now Platform</a></li>
<li><a href="https://developer.servicenow.com">Developer Portal</a></li>
<li><a href="https://www.youtube.com/playlist?list=PLCOmiTb5WX3oN7qBQnbK-dlj4lWbUyZnf">YouTube: ServiceNow Essentials</a></li>
<li><a href="https://nowlearning.servicenow.com">Training/Now Learning</a></li>
<li><a href="https://www.youtube.com/playlist?list=PLCOmiTb5WX3q5RzkCH_tH1fdPhyhe55TT">YouTube: User Interface</a></li>
</ul>
Check out the other <a href="https://devlink.sn/podcasts">ServiceNow podcasts</a>.

How to become a ServiceNow Developer - Where to begin

Saying "I want to be a ServiceNow Developer" is like saying "I want to be a Doctor" or "I want to work in construction". That's too broad! Brad and I discuss why this is a problem and how you can fix it to ensure your ServiceNow Developer career is satisfying and rewarding. Topics
00:00 Welcome
00:53 Why is being non-specific a problem and what you can do?
04:22 The process angle
07:06 Personal projects
09:46 Keep a portfolio
12:16 Next episode info
12:33 Outro

Links
Developer Portal
GitHub

Check out the other ServiceNow podcasts.

Saying "I want to be a ServiceNow Developer" is like saying "I want to be a Doctor" or "I want to work in construction". That's too broad! Brad and I discuss why this is a problem and how you can fix it to ensure your ServiceNow Developer career is satisfying and rewarding. Topics
<ul>
<li>00:00 Welcome</li>
<li>00:53 Why is being non-specific a problem and what you can do?</li>
<li>04:22 The process angle</li>
<li>07:06 Personal projects</li>
<li>09:46 Keep a portfolio</li>
<li>12:16 Next episode info</li>
<li>12:33 Outro</li>
</ul>
Links
<ul>
<li><a href="https://developer.servicenow.com">Developer Portal</a></li>
<li><a href="https://github.com">GitHub</a></li>
</ul>
Check out the other <a href="https://devlink.sn/podcasts">ServiceNow podcasts</a>.

How to become a ServiceNow Developer - Finding your path

One of the strongest assets ServiceNow has is its community – and we mean MORE than just the online forums. In this episode, Brad and I discuss the value of community and how you can be a part of this extraordinary family.

Topics
00:00 Welcome
00:51 Community resources
08:48 Etiquette and good questions
14:42 Giving back
17:50 Benefits of community
21:07 Coming up
21:22 Outro

Links
Developer meetups
Twitter
Developer Portal
LinkedIn
Knowledge/CreatorCon
SN Devs Slack

Check out the other ServiceNow podcasts.

One of the strongest assets ServiceNow has is its community &ndash; and we mean MORE than just the online forums. In this episode, Brad and I discuss the value of community and how you can be a part of this extraordinary family.
Topics
<ul>
<li>00:00 Welcome</li>
<li>00:51 Community resources</li>
<li>08:48 Etiquette and good questions</li>
<li>14:42 Giving back</li>
<li>17:50 Benefits of community</li>
<li>21:07 Coming up</li>
<li>21:22 Outro</li>
</ul>
Links
<ul>
<li><a href="https://www.meetup.com/pro/servicenowdevprogram/">Developer meetups</a></li>
<li><a href="https://twitter.com">Twitter</a></li>
<li><a href="https://developer.servicenow.com">Developer Portal</a></li>
<li><a href="https://linkedin.com">LinkedIn</a></li>
<li><a href="https://knowledge.servicenow.com">Knowledge/CreatorCon</a></li>
<li><a href="https://sndevs.com">SN Devs Slack</a></li>
</ul>
Check out the other <a href="https://devlink.sn/podcasts">ServiceNow podcasts</a>.

How to become a ServiceNow Developer - Community

Do you need to have a ServiceNow certification to get a job in the industry? And if so, how many and which ones? The answer may surprise you. Brad joins me again for another thoughtful conversation on ServiceNow certifications and experience. Topics
00:00 Welcome and introductions
01:19 Where to find certifications, the CMA and CTA
06:08 Why would someone want a certification
09:13 Show your experience
16:16 Coming up
16:39 Outro

Links
https://github.io
https://nowlearning.servicenow.com
https://linkedin.com

Check out the other ServiceNow podcasts.

Do you need to have a ServiceNow certification to get a job in the industry? And if so, how many and which ones? The answer may surprise you. Brad joins me again for another thoughtful conversation on ServiceNow certifications and experience. Topics
<ul>
<li>00:00 Welcome and introductions</li>
<li>01:19 Where to find certifications, the CMA and CTA</li>
<li>06:08 Why would someone want a certification</li>
<li>09:13 Show your experience</li>
<li>16:16 Coming up</li>
<li>16:39 Outro</li>
</ul>
Links
<ul>
<li><a href="https://github.io">https://github.io</a></li>
<li><a href="https://nowlearning.servicenow.com">https://nowlearning.servicenow.com</a></li>
<li><a href="https://linkedin.com">https://linkedin.com</a></li>
</ul>
Check out the other <a href="https://devlink.sn/podcasts">ServiceNow podcasts</a>.

How to become a ServiceNow Developer - Certifications and Experience

Becoming a ServiceNow developer MVP can be a significant accomplishment in your developer journey, but just how does one become a ServiceNow developer MVP and why?

Topics
00:00 Welcome/introduction
01:02 Benefits of being an MVP
03:55 What it takes to be an MVP
06:53 Timing and scale
09:53 Where to find out more
11:20 Where to find Brad
11:35 Outro

Links
Developer MVP 2022 Call for Candidates

Check out the other ServiceNow podcasts.

Becoming a ServiceNow developer MVP can be a significant accomplishment in your developer journey, but just how does one become a ServiceNow developer MVP and why?
Topics
<ul>
<li>00:00 Welcome/introduction</li>
<li>01:02 Benefits of being an MVP</li>
<li>03:55 What it takes to be an MVP</li>
<li>06:53 Timing and scale</li>
<li>09:53 Where to find out more</li>
<li>11:20 Where to find Brad</li>
<li>11:35 Outro</li>
</ul>
Links
<ul>
<li><a href="https://developer.servicenow.com/blog.do?p=/post/mvp-2022-call-for-candidates/">Developer MVP 2022 Call for Candidates</a></li>
</ul>
Check out the other <a href="https://devlink.sn/podcasts">ServiceNow podcasts</a>.

How to become a ServiceNow Developer - MVPs

A short series within the Break Point podcast providing you resources and advice to become an effective ServiceNow Developer.

A short series within the Break Point podcast providing you resources and advice to become an effective ServiceNow Developer.

Break Point

Social links:

Follow the podcast:

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