In this episode of Billy and Lisa in the Morning, the hosts dive into the recent Verizon outage that left millions without service. Lisa shares her own frustrating experience trying to get help at a Verizon store, while Billy jokes about being an AT&T fan. The conversation touches on the importance of having backup plans, like paper maps and old-school GPS, and how the outage highlighted our reliance on our phones. The hosts also discuss the impact on various professions, from Uber drivers to nurses, and the need for alternative communication methods.