Three very different businesses share how their Peak season is going so far.

Gary Starr, EGM, Parcel, Post & eCommerce Services, talks with leaders from some of Australia's best-known retailers. They cover how they prepared, what's working right now and what they've changed for Cyber Weekend and Christmas. 

Featuring:
Elle Roseby, Group CEO & Managing Director, Adairs Group
Leela Sennitt, GM eCommerce & Loyalty, Wesfarmers Health
Chris Miles, CEO, Kip&Co

This panel is from the Australia Post Business Talks: Halftime Huddle webinar, which streamed live on Wednesday October 7th 2026.

Listen to the whole show here.

Prefer to watch? Check out Business Talks on YouTube.

Business Talks is a webinar and podcast series from Australia Post. It helps Australian businesses keep up with the ever-changing eCommerce landscape.

<p>Three very different businesses share how their Peak season is going so far.</p>
<p><a href="https://www.linkedin.com/in/garystarr1/">Gary Starr, EGM, Parcel, Post &amp; eCommerce Services,</a> talks with leaders from some of Australia's best-known retailers. They cover how they prepared, what's working right now and what they've changed for Cyber Weekend and Christmas.&nbsp;</p>
<p>Featuring:</p>
<ul>
<li aria-level="1"><a href="https://www.linkedin.com/in/elle-roseby/">Elle Roseby, Group CEO &amp; Managing Director, Adairs Group</a></li>
<li aria-level="1"><a href="https://www.linkedin.com/in/leelasennitt/">Leela Sennitt, GM eCommerce &amp; Loyalty, Wesfarmers Health</a></li>
<li aria-level="1"><a href="https://www.linkedin.com/in/chris--miles/">Chris Miles, CEO, Kip&amp;Co</a></li>
</ul>
<p>This panel is from the Australia Post Business Talks: Halftime Huddle webinar, which streamed live on Wednesday October 7th 2026.</p>
<p><a href="https://open.spotify.com/episode/0E3IqEXMTIL5Qx07UxYw6f">Listen to the whole show here.</a></p>
<p>Prefer to watch? <a href="https://www.youtube.com/playlist?list=PLOhvK2L_MThC1y7X6YjXNv4rq3I2vTwna">Check out Business Talks on YouTube.</a></p>
<p><em><strong>Business Talks </strong>is a webinar and podcast series from Australia Post. It helps Australian businesses keep up with the ever-changing eCommerce landscape.</em></p>

Peak Performers: How Adairs, Priceline and Kip&Co are prepping for Peak | Australia Post

How are Australians really shopping this Peak, and how has spending changed from what was forecast before the season?

Gary Starr, EGM, Parcel, Post & eCommerce Services, talks with two experts about shopper sentiment and retail conditions. They share what businesses need to know right now as Cyber Weekend and Christmas get closer.

Featuring:
Victoria Devine, Founder & CEO, She's On The Money
Chris Rodwell, CEO, Australian Retail Council

This panel is from the Australia Post Business Talks: Halftime Huddle webinar, which streamed live on Wednesday October 7th 2026.

Listen to the whole show here.

Prefer to watch? Check out Business Talks on YouTube.

Business Talks is a webinar and podcast series from Australia Post. It helps Australian businesses keep up with the ever-changing eCommerce landscape.

<p>How are Australians really shopping this Peak, and how has spending changed from what was forecast before the season?</p>
<p><a href="https://www.linkedin.com/in/garystarr1/">Gary Starr, EGM, Parcel, Post &amp; eCommerce Services</a>, talks with two experts about shopper sentiment and retail conditions. They share what businesses need to know right now as Cyber Weekend and Christmas get closer.</p>
<p>Featuring:</p>
<ul>
<li aria-level="1"><a href="https://www.linkedin.com/in/victoriadevine2/">Victoria Devine, Founder &amp; CEO, She's On The Money</a></li>
<li aria-level="1"><a href="https://www.linkedin.com/in/christopher-rodwell-86226b6/">Chris Rodwell, CEO, Australian Retail Council</a></li>
</ul>
<p>This panel is from the Australia Post Business Talks: Halftime Huddle webinar, which streamed live on Wednesday October 7th 2026.</p>
<p><a href="https://open.spotify.com/episode/0E3IqEXMTIL5Qx07UxYw6f">Listen to the whole show here.</a></p>
<p>Prefer to watch? <a href="https://www.youtube.com/playlist?list=PLOhvK2L_MThC1y7X6YjXNv4rq3I2vTwna">Check out Business Talks on YouTube.</a></p>
<p><em><strong>Business Talks </strong>is a webinar and podcast series from Australia Post. It helps Australian businesses keep up with the ever-changing eCommerce landscape.</em></p>

Peak Pulse Check: How Australians are shopping this Peak | Victoria Devine & Chris Rodwell | Australia Post

Peak is here, and your business is already in the middle of it. In this Peak edition of Business
Talks, Australia Post looks at how the biggest season of the year is tracking right now. You'll also
hear practical ideas to help you finish the year strong.

Hosted by Gary Starr, EGM, Parcel, Post & eCommerce Services, the session starts with a live cross to our Sunshine West facility, where we announce this year's final sending dates.

Next, we look at what's happening with shopper sentiment and spending.

Finally, we sit down with some of Australia's leading retailers to hear how they're getting through Peak so far and how they're adapting for Cyber Weekend and Christmas.

Featuring:
Shane Plant, EGM, Network Operations, Australia Post


Elle Roseby, Group CEO & Managing Director, Adairs Group
Leela Sennitt, GM eCommerce & Loyalty, Wesfarmers Health
Chris Miles, CEO, Kip&Co
Victoria Devine, Founder & CEO, She's On The Money
Chris Rodwell, CEO, Australian Retail Council



Australia Post Business Talks: Halftime Huddle webinar streamed live on Wednesday October
7th 2026.

Listen to the whole show here.

Prefer to watch? Check out Business Talks on YouTube.

Business Talks is a webinar and podcast series from Australia Post. It helps Australian
businesses keep up with the ever-changing eCommerce landscape.

<p>Peak is here, and your business is already in the middle of it. In this Peak edition of Business<br>Talks, Australia Post looks at how the biggest season of the year is tracking right now. You'll also<br>hear practical ideas to help you finish the year strong.</p>
<p>Hosted by <a href="https://www.linkedin.com/in/garystarr1/">Gary Starr, EGM, Parcel, Post &amp; eCommerce Services</a>, the&nbsp;session starts with a live cross to our Sunshine West facility, where we announce this year's final&nbsp;sending dates.</p>
<p>Next, we look at what's happening with shopper sentiment and spending.</p>
<p>Finally,&nbsp;we sit down with some of Australia's leading retailers to hear how they're getting through Peak so&nbsp;far and how they're adapting for Cyber Weekend and Christmas.</p>
<p>Featuring:</p>
<ul>
<li><a href="https://www.linkedin.com/in/shane-plant-76a361152/">Shane Plant, EGM, Network Operations, Australia Post</a></li>
</ul>
<p></p>
<ul>
<li><a href="https://www.linkedin.com/in/elle-roseby/">Elle Roseby, Group CEO &amp; Managing Director, Adairs Group</a></li>
<li><a href="https://www.linkedin.com/in/leelasennitt/">Leela Sennitt, GM eCommerce &amp; Loyalty, Wesfarmers Health</a></li>
<li><a href="https://www.linkedin.com/in/chris--miles/">Chris Miles, CEO, Kip&amp;Co</a></li>
<li><a href="https://www.linkedin.com/in/victoriadevine2/">Victoria Devine, Founder &amp; CEO, She's On The Money</a></li>
<li><a href="https://www.linkedin.com/in/christopher-rodwell-86226b6/">Chris Rodwell, CEO, Australian Retail Council</a></li>
</ul>
<p></p>
<p>Australia Post Business Talks: Halftime Huddle webinar streamed live on Wednesday October<br>7th 2026.</p>
<p><a href="https://open.spotify.com/episode/0E3IqEXMTIL5Qx07UxYw6f">Listen to the whole show here.</a></p>
<p>Prefer to watch? <a href="https://www.youtube.com/playlist?list=PLOhvK2L_MThC1y7X6YjXNv4rq3I2vTwna">Check out Business Talks on YouTube.</a></p>
<p><em><strong>Business Talks</strong> is a webinar and podcast series from Australia Post. It helps Australian</em><br><em>businesses keep up with the ever-changing eCommerce landscape.</em></p>

Business Talks: Peak 2026 Halftime Huddle | Australia Post

The Strategies Defining International Advantage in 2026 and Beyond

What will separate winning retailers from the rest in the years ahead? In this future-focused session, we explore the forces redefining retail performance across Australia and the world.

From the unique dynamics shaping Australian eCommerce, to the rise of marketplaces, changing customer expectations and the rapid adoption of smart locker technology, this conversation reveals where competitive advantage is heading next.

Hosted by Gary Starr, EGM at Australia Post, this session welcomes Jordan Berke, Founder & CEO of TOMORROW and one of the world’s leading digital retail advisors, for an expert view on the future of omnichannel growth.

Special thanks to our guests
Jordan Berke, Founder & CEO, TOMORROW
Host: Gary Starr, EGM Australia Post

Discover how Australia Post can help your business Go Global

Unbox the Australia Post 2026 eCommerce Report for more actionable insights

Subscribe to Australia Post Business Talks on Spotify & Apple Music

Watch more Business Talks sessions

<p><strong>The Strategies Defining International Advantage in 2026 and Beyond</strong></p>
<p>What will separate winning retailers from the rest in the years ahead? In this future-focused session, we explore the forces redefining retail performance across Australia and the world.</p>
<p>From the unique dynamics shaping Australian eCommerce, to the rise of marketplaces, changing customer expectations and the rapid adoption of smart locker technology, this conversation reveals where competitive advantage is heading next.</p>
<p>Hosted by Gary Starr, EGM at Australia Post, this session welcomes Jordan Berke, Founder &amp; CEO of TOMORROW and one of the world&rsquo;s leading digital retail advisors, for an expert view on the future of omnichannel growth.</p>
<p>Special thanks to our guests</p>
<ul>
<li><a href="https://www.bing.com/ck/a?!&amp;&amp;p=bb465f33f8554ce6b5b0c359250ef01159bed48836156a4fea28b317af5a4b0dJmltdHM9MTc3NzQyMDgwMA&amp;ptn=3&amp;ver=2&amp;hsh=4&amp;fclid=0de24a74-0ea3-6a45-09c9-5d360fc96b44&amp;psq=jordan+berke+linkedin&amp;u=a1aHR0cHM6Ly93d3cubGlua2VkaW4uY29tL2luL2pvcmRhbi1iZXJrZS10b21vcnJvdw">Jordan Berke</a>, Founder &amp; CEO, TOMORROW</li>
<li>Host: <a href="https://www.bing.com/ck/a?!&amp;&amp;p=bf6873712001a8576a0ea7e90e46bb89781985b808a8f5255ed01f6c254397b5JmltdHM9MTc3NzQyMDgwMA&amp;ptn=3&amp;ver=2&amp;hsh=4&amp;fclid=0de24a74-0ea3-6a45-09c9-5d360fc96b44&amp;psq=linkedin+gary+starr&amp;u=a1aHR0cHM6Ly9hdS5saW5rZWRpbi5jb20vaW4vZ2FyeXN0YXJyMQ">Gary Starr</a>, EGM Australia Post</li>
</ul>
<p><a href="https://auspost.com.au/go-global">Discover how Australia Post can help your business Go Global</a></p>
<p><a href="https://auspost.com.au/business/ecommerce/ecommerce-report">Unbox the Australia Post 2026 eCommerce Report for more actionable insights</a></p>
<p>Subscribe to Australia Post Business Talks on <a href="https://open.spotify.com/show/0TwdxX7p7L0gFVNMNG9MO3?si=a29c06b283ff4ca9">Spotify</a> &amp; <a href="https://podcasts.apple.com/au/podcast/australia-post/id1516406032">Apple Music</a></p>
<p><a href="https://youtube.com/playlist?list=PLOhvK2L_MThC1y7X6YjXNv4rq3I2vTwna&amp;si=HhGmkLkq0ugPN4J0">Watch more Business Talks sessions</a></p>

Global Retail Reset with Jordan Berke, TOMORROW

Unboxing the Cross-Border Channel Matrix with Aussies Winning in New Markets

How do successful Australian brands grow internationally? In this practical session, we move from strategy to execution, exploring the channels, partnerships and decisions driving global expansion today.

From digital acquisition and direct-to-consumer growth to marketplaces, retail partnerships and omnichannel strategy, this conversation unpacks how businesses can build momentum in new markets.

Hosted by Chelsea O’Reilly, GM Enterprise & Government at Australia Post, this session features Clementine Boshevski, Founder & CEO of Salt Lab, and Alison Trang, eCommerce Manager at LEO LIN, sharing real-world lessons from brands expanding beyond Australia.

Special thanks to our guests
Clementine Boshevski, Founder & CEO, Salt Lab
Alison Trang, eCommerce Manager, LEO LIN
Host: Chelsea O’Reilly, GM Australia Post

Discover how Australia Post can help your business Go Global

Unbox the Australia Post 2026 eCommerce Report for more actionable insights

Subscribe to Australia Post Business Talks on Spotify & Apple Music

Watch more Business Talks sessions

<p><strong>Unboxing the Cross-Border Channel Matrix with Aussies Winning in New Markets</strong></p>
<p>How do successful Australian brands grow internationally? In this practical session, we move from strategy to execution, exploring the channels, partnerships and decisions driving global expansion today.</p>
<p>From digital acquisition and direct-to-consumer growth to marketplaces, retail partnerships and omnichannel strategy, this conversation unpacks how businesses can build momentum in new markets.</p>
<p>Hosted by Chelsea O&rsquo;Reilly, GM Enterprise &amp; Government at Australia Post, this session features Clementine Boshevski, Founder &amp; CEO of Salt Lab, and Alison Trang, eCommerce Manager at LEO LIN, sharing real-world lessons from brands expanding beyond Australia.</p>
<p>Special thanks to our guests</p>
<ul>
<li><a href="https://www.bing.com/ck/a?!&amp;&amp;p=0fdf7188a3ce5da6514104889c24974bd643db39edacef8e98031e5412b35badJmltdHM9MTc3NzQyMDgwMA&amp;ptn=3&amp;ver=2&amp;hsh=4&amp;fclid=0de24a74-0ea3-6a45-09c9-5d360fc96b44&amp;psq=clementine+bonevski+linkedin&amp;u=a1aHR0cHM6Ly9hdS5saW5rZWRpbi5jb20vaW4vY2xlbWVudGluZS1ib3NoZXZza2ktYTM2NmE0NDA">Clementine Boshevski</a>, Founder &amp; CEO, Salt Lab</li>
<li><a href="https://www.bing.com/ck/a?!&amp;&amp;p=f445722f9739dc8ff90420d9224c2b39aee9bba75c0738a35a85fb9874d2a288JmltdHM9MTc3NzQyMDgwMA&amp;ptn=3&amp;ver=2&amp;hsh=4&amp;fclid=0de24a74-0ea3-6a45-09c9-5d360fc96b44&amp;psq=alison+trang+linkedin&amp;u=a1aHR0cHM6Ly9hdS5saW5rZWRpbi5jb20vaW4vYWxpc29uLXRyYW5nLTU5Mjk2MzE4Yg">Alison Trang</a>, eCommerce Manager, LEO LIN</li>
<li>Host: <a href="https://www.bing.com/ck/a?!&amp;&amp;p=b1344d836e116ab0c465dd471e042bbc86508e3fb4f7b1132732087ec1f492d5JmltdHM9MTc3NzQyMDgwMA&amp;ptn=3&amp;ver=2&amp;hsh=4&amp;fclid=0de24a74-0ea3-6a45-09c9-5d360fc96b44&amp;psq=chelsea+oreilly+linkedin&amp;u=a1aHR0cHM6Ly9hdS5saW5rZWRpbi5jb20vaW4vY2hlbHNlYS1vLXJlaWxseS0xODQ0ODIxMWI">Chelsea O&rsquo;Reilly</a>, GM Australia Post</li>
</ul>
<p><a href="https://auspost.com.au/go-global">Discover how Australia Post can help your business Go Global</a></p>
<p><a href="https://auspost.com.au/business/ecommerce/ecommerce-report">Unbox the Australia Post 2026 eCommerce Report for more actionable insights</a></p>
<p>Subscribe to Australia Post Business Talks on <a href="https://open.spotify.com/show/0TwdxX7p7L0gFVNMNG9MO3?si=a29c06b283ff4ca9">Spotify</a> &amp; <a href="https://podcasts.apple.com/au/podcast/australia-post/id1516406032">Apple Music</a></p>
<p><a href="https://youtube.com/playlist?list=PLOhvK2L_MThC1y7X6YjXNv4rq3I2vTwna&amp;si=HhGmkLkq0ugPN4J0">Watch more Business Talks sessions</a></p>

The International Channel Playbook with Salt Lab & LEO LIN

Strategic Clarity in a Volatile Geopolitical Environment

In this opening session of Business Talks: Going Global, we examine the macroeconomic and geopolitical forces reshaping global commerce, and what they mean for Australian businesses with international ambitions.

While uncertainty dominates headlines, global demand remains strong in many sectors. The key is understanding where opportunity is shifting and how to respond strategically.

Australia Post’s Gary Starr is joined by Dr. Paul Grimes, CEO of Austrade, and Makenna Ralston, CEO of CommBank iQ, for a data-rich discussion on trade trends, market confidence and how businesses can navigate complexity with greater clarity.

Special thanks to our guests
 Paul Grimes, CEO Austrade
Makenna Ralston, CEO Commbank iQ
Host: Gary Starr, EGM Australia Post

Discover how Australia Post can help your business Go Global

Unbox the Australia Post 2026 eCommerce Report for more actionable insights

Subscribe to Australia Post Business Talks on Spotify & Apple Music

Watch more Business Talks sessions

<p><strong>Strategic Clarity in a Volatile Geopolitical Environment</strong></p>
<p>In this opening session of Business Talks: Going Global, we examine the macroeconomic and geopolitical forces reshaping global commerce, and what they mean for Australian businesses with international ambitions.</p>
<p>While uncertainty dominates headlines, global demand remains strong in many sectors. The key is understanding where opportunity is shifting and how to respond strategically.</p>
<p>Australia Post&rsquo;s Gary Starr is joined by Dr. Paul Grimes, CEO of Austrade, and Makenna Ralston, CEO of CommBank iQ, for a data-rich discussion on trade trends, market confidence and how businesses can navigate complexity with greater clarity.</p>
<p>Special thanks to our guests</p>
<ul>
<li><a href="https://www.bing.com/ck/a?!&amp;&amp;p=ba1c5250d6a2f45e41b4ec2c5938f855f4f3eda447787ee7730aaf983da09a58JmltdHM9MTc3NzQyMDgwMA&amp;ptn=3&amp;ver=2&amp;hsh=4&amp;fclid=0de24a74-0ea3-6a45-09c9-5d360fc96b44&amp;psq=linkedin+dr+paul+grimes&amp;u=a1aHR0cHM6Ly9hdS5saW5rZWRpbi5jb20vaW4vcGF1bC1ncmltZXMtYXVz"> Paul Grimes</a>, CEO Austrade</li>
<li><a href="https://www.bing.com/ck/a?!&amp;&amp;p=c5703e197534994743c3c0873917c044d59ca9acd66d0f6cab15fe67ff63c522JmltdHM9MTc3NzQyMDgwMA&amp;ptn=3&amp;ver=2&amp;hsh=4&amp;fclid=0de24a74-0ea3-6a45-09c9-5d360fc96b44&amp;psq=linkedin+makenna+ralston&amp;u=a1aHR0cHM6Ly9hdS5saW5rZWRpbi5jb20vaW4vbWFrZW5uYS1yYWxzdG9uLTQwMjk4NjQ3">Makenna Ralston</a>, CEO Commbank iQ</li>
<li>Host: <a href="https://www.bing.com/ck/a?!&amp;&amp;p=bf6873712001a8576a0ea7e90e46bb89781985b808a8f5255ed01f6c254397b5JmltdHM9MTc3NzQyMDgwMA&amp;ptn=3&amp;ver=2&amp;hsh=4&amp;fclid=0de24a74-0ea3-6a45-09c9-5d360fc96b44&amp;psq=linkedin+gary+starr&amp;u=a1aHR0cHM6Ly9hdS5saW5rZWRpbi5jb20vaW4vZ2FyeXN0YXJyMQ">Gary Starr</a>, EGM Australia Post</li>
</ul>
<p><a href="https://auspost.com.au/go-global">Discover how Australia Post can help your business Go Global</a></p>
<p><a href="https://auspost.com.au/business/ecommerce/ecommerce-report">Unbox the Australia Post 2026 eCommerce Report for more actionable insights</a></p>
<p>Subscribe to Australia Post Business Talks on <a href="https://open.spotify.com/show/0TwdxX7p7L0gFVNMNG9MO3?si=a29c06b283ff4ca9">Spotify</a> &amp; <a href="https://podcasts.apple.com/au/podcast/australia-post/id1516406032">Apple Music</a></p>
<p><a href="https://youtube.com/playlist?list=PLOhvK2L_MThC1y7X6YjXNv4rq3I2vTwna&amp;si=HhGmkLkq0ugPN4J0">Watch more Business Talks sessions</a></p>

Navigating Macro Economic Shifts with Commbank iQ & Austrade

In this episode of Australia Post Business Talks, we go global. Gary Starr, EGM of Parcel, Post and eCommerce Services, sits down with Jordan Berke, CEO of TOMORROW and former head of Walmart’s digital-first transformation in China, to unpack the global forces reshaping the future of eCommerce.

With deep insight from one of the world’s most competitive retail landscapes, Jordan shares the key strategies international brands are using to stay ahead - and how Australian businesses can apply them in a rapidly evolving local market.

This conversation explores:
The rise of marketplace dominance and how brands can differentiate
Localisation done right: examples of global retailers adapting to regional markets
The growth of content-driven commerce and the TikTok effect
The role of data in building loyalty through personalisation and subscriptions
How shipping expectations like free and same-day delivery are impacting growth
Emerging innovations in recommerce and AI-powered shopping experiences
What Australian retailers can learn from global shopping festivals

If you want to stay competitive on a global stage, this episode offers powerful insights into what’s working now - and what’s coming next.

-

Want to hear more Business Talks? Subscribe on:
YouTube Australia Post Business Talks Podcast - YouTube
Spotify Australia Post | Podcast on Spotify
Apple Music Australia Post Mobile - Australia Post - Apple Podcasts

Follow Australia Post on Instagram & LinkedIn
Australia Post: Posts | LinkedIn
https://www.instagram.com/auspost

Jordan Berke | Founder & CEO TOMRROW
Jordan Berke LinkedIn Jordan Berke | LinkedIn
TOMORROW Website About | Tomorrow Retail Consulting

Host: Gary Starr | EGM Parcel, Post & eCommerce Services, Australia Post
Gary Starr LinkedIn Gary Starr | LinkedIn

<p>In this episode of <em>Australia Post Business Talks</em>, we go global. Gary Starr, EGM of Parcel, Post and eCommerce Services, sits down with <strong>Jordan Berke</strong>, CEO of <strong>TOMORROW</strong> and former head of Walmart&rsquo;s digital-first transformation in China, to unpack the global forces reshaping the future of eCommerce.</p>
<p>With deep insight from one of the world&rsquo;s most competitive retail landscapes, Jordan shares the key strategies international brands are using to stay ahead - and how Australian businesses can apply them in a rapidly evolving local market.</p>
<p>This conversation explores:</p>
<ul>
<li aria-level="1">The rise of marketplace dominance and how brands can differentiate</li>
<li aria-level="1">Localisation done right: examples of global retailers adapting to regional markets</li>
<li aria-level="1">The growth of content-driven commerce and the TikTok effect</li>
<li aria-level="1">The role of data in building loyalty through personalisation and subscriptions</li>
<li aria-level="1">How shipping expectations like free and same-day delivery are impacting growth</li>
<li aria-level="1">Emerging innovations in recommerce and AI-powered shopping experiences</li>
<li aria-level="1">What Australian retailers can learn from global shopping festivals</li>
</ul>
<p>If you want to stay competitive on a global stage, this episode offers powerful insights into what&rsquo;s working now - and what&rsquo;s coming next.</p>
<p>-</p>
<p>Want to hear more Business Talks? Subscribe on:<br>YouTube <a href="https://www.youtube.com/playlist?list=PLOhvK2L_MThC1y7X6YjXNv4rq3I2vTwna">Australia Post Business Talks Podcast - YouTube<br></a>Spotify <a href="https://open.spotify.com/show/0TwdxX7p7L0gFVNMNG9MO3">Australia Post | Podcast on Spotify<br></a>Apple Music <a href="https://podcasts.apple.com/us/podcast/australia-post-mobile/id1516406032?i=1000509392851">Australia Post Mobile - Australia Post - Apple Podcasts<br><br></a>Follow Australia Post on Instagram &amp; LinkedIn<br><a href="https://www.linkedin.com/company/australia-post/posts/?feedView=all">Australia Post: Posts | LinkedIn<br></a><a href="https://www.instagram.com/auspost">https://www.instagram.com/auspost<br><br></a><strong>Jordan Berke | Founder &amp; CEO TOMRROW</strong><br>Jordan Berke LinkedIn <a href="https://www.linkedin.com/in/jordan-berke-tomorrow/">Jordan Berke | LinkedIn<br></a>TOMORROW Website <a href="https://tomorrowretail.com/about/">About | Tomorrow Retail Consulting</a></p>
<p><strong>Host: Gary Starr | EGM Parcel, Post &amp; eCommerce Services, Australia Post</strong><br>Gary Starr LinkedIn <a href="https://www.linkedin.com/in/garystarr1/">Gary Starr | LinkedIn</a></p>

Global eCommerce Trends with Jordan Berke: What Aussie Brands Need to Know

In this episode of Australia Post Business Talks, we explore how two of Australia’s most dynamic retail brands are winning in a market defined by change. Hosted by Top 50 People in eCommerce Hall of Fame inductee Julie Mathers, Founder of Snuggle Hunny, this conversation dives into the CX, loyalty and digital strategies that are helping brands not just keep up but also lead.

You’ll hear from:
Tara McKeon, Founder of Proud Poppy, on how building a community-first brand with a strong social presence has driven deep customer loyalty
Matthew Horn, Group GM at Country Road Group, on how redesigning product pages and optimising the customer journey has increased conversion, AOV and long-term value

Together, they unpack:
The customer behaviour shifts reshaping retail
Why delivery experience is a make-or-break loyalty factor
The biggest trends on the horizon - from social commerce to recommerce

If you're looking to create standout experiences that keep your customers coming back, this episode is full of actionable insights from leaders doing just that.

-

Want to hear more Business Talks? Subscribe on:
YouTube Australia Post Business Talks Podcast - YouTube
Spotify Australia Post | Podcast on Spotify
Apple Music Australia Post Mobile - Australia Post - Apple Podcasts

Follow Australia Post on Instagram & LinkedIn
Australia Post: Posts | LinkedIn
https://www.instagram.com/auspost

Julie Mathers | Founder & CEO Snuggle Hunny
Julie Mathers LinkedIn Julie Mathers | LinkedIn
Snuggle Hunny Snuggle Hunny | Organic Clothing and Baby Swaddles Australia

Matthew Horn | Group GM, Country Road Group
Matthew Horn LinkedIn Matthew Horn | LinkedIn
Country Road Group Country Road Group

Tara McKeon | Founder & CEO Proud Poppy
Tara McKeon LinkedIn Tara McKeon | LinkedIn
Proud Poppy Sizes 6 to 30 | Women's Clothing Australia | Ships Worldwide – Proud Poppy Clothing

<p>In this episode of <em>Australia Post Business Talks</em>, we explore how two of Australia&rsquo;s most dynamic retail brands are winning in a market defined by change. Hosted by <em>Top 50 People in eCommerce Hall of Fame</em> inductee Julie Mathers, Founder of Snuggle Hunny, this conversation dives into the CX, loyalty and digital strategies that are helping brands not just keep up but also lead.</p>
<p>You&rsquo;ll hear from:</p>
<ul>
<li aria-level="1"><strong>Tara McKeon</strong>, Founder of Proud Poppy, on how building a community-first brand with a strong social presence has driven deep customer loyalty</li>
<li aria-level="1"><strong>Matthew Horn</strong>, Group GM at Country Road Group, on how redesigning product pages and optimising the customer journey has increased conversion, AOV and long-term value</li>
</ul>
<p>Together, they unpack:</p>
<ul>
<li aria-level="1">The customer behaviour shifts reshaping retail</li>
<li aria-level="1">Why delivery experience is a make-or-break loyalty factor</li>
<li aria-level="1">The biggest trends on the horizon - from social commerce to recommerce</li>
</ul>
<p>If you're looking to create standout experiences that keep your customers coming back, this episode is full of actionable insights from leaders doing just that.</p>
<p>-</p>
<p>Want to hear more Business Talks? Subscribe on:<br>YouTube <a href="https://www.youtube.com/playlist?list=PLOhvK2L_MThC1y7X6YjXNv4rq3I2vTwna">Australia Post Business Talks Podcast - YouTube<br></a>Spotify <a href="https://open.spotify.com/show/0TwdxX7p7L0gFVNMNG9MO3">Australia Post | Podcast on Spotify<br></a>Apple Music <a href="https://podcasts.apple.com/us/podcast/australia-post-mobile/id1516406032?i=1000509392851">Australia Post Mobile - Australia Post - Apple Podcasts<br><br></a>Follow Australia Post on Instagram &amp; LinkedIn<br><a href="https://www.linkedin.com/company/australia-post/posts/?feedView=all">Australia Post: Posts | LinkedIn<br></a><a href="https://www.instagram.com/auspost">https://www.instagram.com/auspost<br><br></a><strong>Julie Mathers | Founder &amp; CEO Snuggle Hunny</strong><br>Julie Mathers LinkedIn <a href="https://www.linkedin.com/in/julie-mathers/">Julie Mathers | LinkedIn<br></a>Snuggle Hunny <a href="https://snugglehunnykids.com.au/">Snuggle Hunny | Organic Clothing and Baby Swaddles Australia<br><br></a><strong>Matthew Horn | Group GM, Country Road Group</strong><br>Matthew Horn LinkedIn <a href="https://www.linkedin.com/in/matthew-horn-92aba034/">Matthew Horn | LinkedIn<br></a>Country Road Group <a href="https://www.countryroadgroup.com.au/">Country Road Group<br><br></a><strong>Tara McKeon | Founder &amp; CEO Proud Poppy</strong><br>Tara McKeon LinkedIn <a href="https://www.linkedin.com/in/tara-mckeon-788857216/">Tara McKeon | LinkedIn<br></a>Proud Poppy <a href="https://proudpoppyclothing.com.au/">Sizes 6 to 30 | Women's Clothing Australia | Ships Worldwide &ndash; Proud Poppy Clothing</a></p>

Customer Loyalty in the Fast Lane: Social, CX and What’s Next in eCommerce

In this episode of Australia Post Business Talks, we dive into the generational shifts reshaping the future of eCommerce. As part of our Winning in the Fast Lane series, Gary Starr, EGM of Parcel, Post and eCommerce Services at Australia Post, sits down with renowned social researcher Mark McCrindle to explore how Aussie brands can better connect with Gen Z and the rapidly emerging Gen Alpha.

With Gen Alpha now influencing over $8.5 trillion in global spending, understanding their values, behaviours, and expectations is critical for future-proofing your brand. Drawing on new research from McCrindle, the conversation unpacks:
Who Gen Alpha are - and why they matter to retailers now
Why tailoring customer experiences by generation is no longer optional
How delivery expectations are evolving across age groups
What matters more than price in a value-conscious market

If you're looking to stay competitive in a fast-changing retail landscape, this episode offers timely insights and practical takeaways to help your business win with the next generation of customers.

-

Want to hear more Business Talks? Subscribe on:
YouTube Australia Post Business Talks Podcast - YouTube
Spotify Australia Post | Podcast on Spotify
Apple Music Australia Post Mobile - Australia Post - Apple Podcasts

Follow Australia Post on Instagram & LinkedIn
Australia Post: Posts | LinkedIn
https://www.instagram.com/auspost

Mark McCrindle | Founder & CEO, McCrindle
Mark McCrindle LinkedIn Mark McCrindle | LinkedIn
McCrindle Research Home - McCrindle

Host: Gary Starr | EGM Parcel, Post & eCommerce Services, Australia Post
Gary Starr LinkedIn Gary Starr | LinkedIn

<p>In this episode of <em>Australia Post Business Talks</em>, we dive into the generational shifts reshaping the future of eCommerce. As part of our <em>Winning in the Fast Lane</em> series, Gary Starr, EGM of Parcel, Post and eCommerce Services at Australia Post, sits down with renowned social researcher Mark McCrindle to explore how Aussie brands can better connect with Gen Z and the rapidly emerging Gen Alpha.</p>
<p>With Gen Alpha now influencing over <strong>$8.5 trillion</strong> in global spending, understanding their values, behaviours, and expectations is critical for future-proofing your brand. Drawing on new research from McCrindle, the conversation unpacks:</p>
<ul>
<li aria-level="1">Who Gen Alpha are - and why they matter to retailers now</li>
<li aria-level="1">Why tailoring customer experiences by generation is no longer optional</li>
<li aria-level="1">How delivery expectations are evolving across age groups</li>
<li aria-level="1">What matters more than price in a value-conscious market</li>
</ul>
<p>If you're looking to stay competitive in a fast-changing retail landscape, this episode offers timely insights and practical takeaways to help your business win with the next generation of customers.</p>
<p>-</p>
<p>Want to hear more Business Talks? Subscribe on:<br>YouTube <a href="https://www.youtube.com/playlist?list=PLOhvK2L_MThC1y7X6YjXNv4rq3I2vTwna">Australia Post Business Talks Podcast - YouTube<br></a>Spotify <a href="https://open.spotify.com/show/0TwdxX7p7L0gFVNMNG9MO3">Australia Post | Podcast on Spotify<br></a>Apple Music <a href="https://podcasts.apple.com/us/podcast/australia-post-mobile/id1516406032?i=1000509392851">Australia Post Mobile - Australia Post - Apple Podcasts<br><br></a>Follow Australia Post on Instagram &amp; LinkedIn<br><a href="https://www.linkedin.com/company/australia-post/posts/?feedView=all">Australia Post: Posts | LinkedIn<br></a><a href="https://www.instagram.com/auspost">https://www.instagram.com/auspost</a></p>
<p><strong>Mark McCrindle | Founder &amp; CEO, McCrindle</strong><br>Mark McCrindle LinkedIn <a href="https://www.linkedin.com/in/mccrindle/">Mark McCrindle | LinkedIn<br></a>McCrindle Research <a href="https://mccrindle.com.au/">Home - McCrindle</a></p>
<p><strong>Host: Gary Starr | EGM Parcel, Post &amp; eCommerce Services, Australia Post</strong><br>Gary Starr LinkedIn <a href="https://www.linkedin.com/in/garystarr1/">Gary Starr | LinkedIn</a></p>

The $8.5 Trillion Generation: Understanding Gen Alpha with Mark McCrindle

Join Gary Starr, Executive General Manager at Australia Post, as he sits down with Karina Barker, Founder of Re’lax Remade, to explore her inspiring journey of scaling her unique brand internationally. In this episode, Karina shares how she’s preparing for a successful peak season and the strategies that have fueled her brand’s growth. Re’lax Remade, an Australian-based business, transforms vintage towels into vibrant, fashionable hats perfect for any occasion—from a glamorous evening out to a sunny day at the beach. Discover the story behind this innovative brand and gain insights into the challenges and triumphs of expanding a niche business on a global scale.

Follow Re/lax Remade here: RE/LAX REMADE (Karina Barker) (@re.lax_remade) •
Instagram photos and videos

<p>Join Gary Starr, Executive General Manager at Australia Post, as he sits down with Karina Barker, Founder of Re’lax Remade, to explore her inspiring journey of scaling her unique brand internationally. In this episode, Karina shares how she’s preparing for a successful peak season and the strategies that have fueled her brand’s growth. Re’lax Remade, an Australian-based business, transforms vintage towels into vibrant, fashionable hats perfect for any occasion—from a glamorous evening out to a sunny day at the beach. Discover the story behind this innovative brand and gain insights into the challenges and triumphs of expanding a niche business on a global scale.</p>
<p>Follow Re/lax Remade here: RE/LAX REMADE (Karina Barker) (@re.lax_remade) •<br>Instagram photos and videos</p>

How Re/lax Remade is scaling intentionally with Karina Barker & Gary Starr

Business Talks is a webinar and podcast series from Australia Post that helps Australian businesses keep up with the ever-changing eCommerce landscape. 

Streamed live multiple times a year, then turned into short episodes you can listen to on demand. 

You'll hear practical insights from founders, retail leaders and industry experts for businesses of every size.

<p>Business Talks is a webinar and podcast series from Australia Post that helps Australian businesses keep up with the ever-changing eCommerce landscape.&nbsp;</p>
<p>Streamed live multiple times a year, then turned into short episodes you can listen to on demand.&nbsp;</p>
<p>You'll hear practical insights from founders, retail leaders and industry experts for businesses of every size.</p>

Business Talks | Australia Post

As an organisation that connects people and communities with each other and the world, we’re proud to partner with Beyond Blue to help connect people across Australia with mental health and wellbeing information, because we know that when we connect, we feel better.

Australia Post are proud to support the Beyond Blue Speakers Program. Beyond Blue Speakers meet with people all over Australia and share their personal stories of anxiety and depression. By doing so, they open up conversations about mental health and connect with others through their shared experiences.

In this episode, in support of Mental Health Month, and in partnership with beyond blue, we talk with Tim Hoopmann and explore his story as a small business owner, mentor and Beyond Blue representative. Tim shares with us his successes, insights and advice for business owners and teams, plus opens his toolbox and talks mental wellbeing and all things Beyond Blue.

Learn More
If you would like to learn more about any of the programs that we have mentioned here with Beyond Blue CLICK HERE
For specific information on Beyond Blue’s NewAccess for Small Business Owners CLICK HERE

Help and support
Please remember that support is available if you should need it through our Employee/Workforce Assistance Program (EAP/WAP) for free for all Australia Post team members and their immediate family members. You can contact EAP/WAP on 1300 687 327.
You can contact the Beyond Blue helpline on 1300 945 301
If you have any queries or would like to touch base with the team, please email us on retailacademy@auspost.com.au

<p>As an organisation that connects people and communities with each other and the world, we’re proud to partner with Beyond Blue to help connect people across Australia with mental health and wellbeing information, because we know that when we connect, we feel better.</p>
<p>Australia Post are proud to support the Beyond Blue Speakers Program. Beyond Blue Speakers meet with people all over Australia and share their personal stories of anxiety and depression. By doing so, they open up conversations about mental health and connect with others through their shared experiences.</p>
<p>In this episode, in support of Mental Health Month, and in partnership with beyond blue, we talk with Tim Hoopmann and explore his story as a small business owner, mentor and Beyond Blue representative. Tim shares with us his successes, insights and advice for business owners and teams, plus opens his toolbox and talks mental wellbeing and all things Beyond Blue.</p>
<p><strong>Learn More</strong></p>
<ul>
<li>If you would like to learn more about any of the programs that we have mentioned here with Beyond Blue <a href="https://auspost.com.au/about-us/supporting-communities/mental-health">CLICK HERE</a></li>
<li>For specific information on Beyond Blue’s NewAccess for Small Business Owners <a href="https://www.beyondblue.org.au/get-support/newaccess-mental-health-coaching/newaccess-for-small-business-owners">CLICK HERE</a></li>
</ul>
<p><strong>Help and support</strong></p>
<ul>
<li>Please remember that support is available if you should need it through our <a href="https://ourpost.com.au/safety-wellbeing/wellbeing/employee-assistance-program">Employee/Workforce Assistance Program</a> (EAP/WAP) for free for all Australia Post team members and their immediate family members. You can contact EAP/WAP on <strong>1300 687 327</strong>.</li>
<li>You can contact the Beyond Blue helpline on <strong>1300 945 301</strong></li>
<li>If you have any queries or would like to touch base with the team, please email us on <a href="mailto:retailacademy@auspost.com.au">retailacademy@auspost.com.au</a></li>
</ul>
<p> </p>

Mental Health Month | In Partnership With Beyond Blue featuring Timothy Hoopmann

You might notice things sounding a little different for our current, In Conversation series for NAIDOC week will as we hand the reigns over to some of our other team members.
In this episode, Simone Sexton, our Indigenous Inclusion Consultant, will be having a wonderful and insightful yarn with Aunty Jackie Huggins.
As a young girl, Jackie had a dream. She knew she wanted to stand up for injustices and be on the side of life that created positive change. Jackie has also always been an avid reader, and thus was born her art of writing and storytelling. Dr Jackie Huggins is currently leading the work for Treaty in Queensland. A respected speaker on Indigenous issues, Jackie is also a well-known historian and author, with articles published widely in Australia and internationally. Her acclaimed biography of her mother, Auntie Rita, was first published in 1994, and in 2022 alongside her sister Ngaire they wrote a biography of their father, called Jack of Hearts: QX11594, Australia Post’s first indigenous employee in Ayr QLD.Jackie was the former Co-Chair National Congress of Australia’s First Peoples, former member of the National Council for Aboriginal Reconciliation, the Co-Chair of Reconciliation Australia, the State Library Board of Queensland and the Australian Institute of Aboriginal and Torres Strait Islander Studies. She was Co-Commissioner for Queensland for the Inquiry into the Separation of Aboriginal and Torres Strait Islander Children from Their Families, and for several years was a Judge of the annual David Unaipon Award.

You will also hear Jackie talk about NAIDOC week and what’s changed over the years and the positive pieces of work she has experienced. You might also just hear a love story!
Competition info:
If you’d like to win a signed copy of 1 of the 6 books Jackie kindly left with us, all you need to do is:o Email retailacademy@auspost.com.auo Leave your nameo The best part you enjoyed about our 3 part series for NAIDOC weeko Leave where you would like us to mail the book to
More Info:· If you’d like to buy a copy of either Sister Girl or Jack of Hearth QX11594 we encourage you to visit Jackie's favourite QLD Bookstore online or in person. You can find them HERE

As always, we would love to hear from you. If you have any comments, questions, suggestions or queries, please feel free to contact our team by emailing them on: retailacademy@auspost.com.au

<div>You might notice things sounding a little different for our current, In Conversation series for NAIDOC week will as we hand the reigns over to some of our other team members.</div><div><br></div><div>In this episode, Simone Sexton, our Indigenous Inclusion Consultant, will be having a wonderful and insightful yarn with Aunty Jackie Huggins.</div><div><br></div><div>As a young girl, Jackie had a dream. She knew she wanted to stand up for injustices and be on the side of life that created positive change. Jackie has also always been an avid reader, and thus was born her art of writing and storytelling. Dr Jackie Huggins is currently leading the work for Treaty in Queensland. A respected speaker on Indigenous issues, Jackie is also a well-known historian and author, with articles published widely in Australia and internationally. Her acclaimed biography of her mother, Auntie Rita, was first published in 1994, and in 2022 alongside her sister Ngaire they wrote a biography of their father, called Jack of Hearts: QX11594, Australia Post’s first indigenous employee in Ayr QLD.</div><div>Jackie was the former Co-Chair National Congress of Australia’s First Peoples, former member of the National Council for Aboriginal Reconciliation, the Co-Chair of Reconciliation Australia, the State Library Board of Queensland and the Australian Institute of Aboriginal and Torres Strait Islander Studies. She was Co-Commissioner for Queensland for the Inquiry into the Separation of Aboriginal and Torres Strait Islander Children from Their Families, and for several years was a Judge of the annual David Unaipon Award.</div><div><br></div><div><br></div><div>You will also hear Jackie talk about NAIDOC week and what’s changed over the years and the positive pieces of work she has experienced. You might also just hear a love story!</div><div><br></div><div>Competition info:</div><div><br></div><div>If you’d like to win a signed copy of 1 of the 6 books Jackie kindly left with us, all you need to do is:</div><div>o Email <a target="_blank">retailacademy@auspost.com.au</a></div><div>o Leave your name</div><div>o The best part you enjoyed about our 3 part series for NAIDOC week</div><div>o Leave where you would like us to mail the book to</div><div><br></div><div>More Info:</div><div>· If you’d like to buy a copy of either Sister Girl or Jack of Hearth QX11594 we encourage you to visit Jackie's favourite QLD Bookstore online or in person. You can find them <a href="https://avidreader.com.au/" target="_blank">HERE</a></div><div><br></div><div><br></div><div>As always, we would love to hear from you. If you have any comments, questions, suggestions or queries, please feel free to contact our team by emailing them on: <a target="_blank">retailacademy@auspost.com.au</a></div>

You might notice things sounding a little different for our current, In Conversation series for NAIDOC week will as we hand the reigns...

NAIDOC Week | In Conversation with Jackie Huggins

Our current three episodes will sound a little different as we hand the reigns over and begin our In-Conversation series for NAIDOC week.
In this episode, Barb Sheehy, our National Indigenous Manager, had the opportunity to sit down with the imitable Ian Hamm and talk about NAIDOC week, his insights on reconciliation and where he really sees this heading for Australia.
If you don’t or haven’t head about Ian yet, we hope this introduction helps you out:Ian has extensive government and community sector experience, particularly at executive and governance levels and has overseen major policy and strategic reforms for government and community organisations. Working with people from a vast array of backgrounds, managing complex and sensitive relationships has meant that Ian can achieve mutually beneficial outcomes. Ian now devotes himself to improving the representation of Aboriginal people on boards and other high-level governance, through strategic action, advocacy and mentoring and you’ll hear Barb talk to Ian more about this this.
You will also hear Ian talk about NAIDOC week and how he shows up plus Ian’s key points in relation to what you can do to Get up! Stand up! Show up!

As always, we would love to hear from you. If you have any comments, questions, suggestions or queries, please feel free to contact our team by emailing them on: retailacademy@auspost.com.au

<div>Our current three episodes will sound a little different as we hand the reigns over and begin our In-Conversation series for NAIDOC week.</div><div><br></div><div>In this episode, Barb Sheehy, our National Indigenous Manager, had the opportunity to sit down with the imitable Ian Hamm and talk about NAIDOC week, his insights on reconciliation and where he really sees this heading for Australia.</div><div><br></div><div>If you don’t or haven’t head about Ian yet, we hope this introduction helps you out:</div><div>Ian has extensive government and community sector experience, particularly at executive and governance levels and has overseen major policy and strategic reforms for government and community organisations. Working with people from a vast array of backgrounds, managing complex and sensitive relationships has meant that Ian can achieve mutually beneficial outcomes. Ian now devotes himself to improving the representation of Aboriginal people on boards and other high-level governance, through strategic action, advocacy and mentoring and you’ll hear Barb talk to Ian more about this this.</div><div><br></div><div>You will also hear Ian talk about NAIDOC week and how he shows up plus Ian’s key points in relation to what you can do to Get up! Stand up! Show up!</div><div><br></div><div><br></div><div>As always, we would love to hear from you. If you have any comments, questions, suggestions or queries, please feel free to contact our team by emailing them on: <a target="_blank">retailacademy@auspost.com.au</a></div>

Our current three episodes will sound a little different as we hand the reigns over and begin our In-Conversation series for NAIDOC...

NAIDOC Week | In Conversation with Ian Hamm

Our next three episodes will sound a little different as we hand the reigns over and begin our In-Conversation series for NAIDOC week.
In this episode, Simone Sexton, our Indigenous Inclusion Consultant, will be having a yarn with Steve Fordham a proud Kamilaroi man as well as the founder and Managing Director of Blackrock Industries, a 100% Indigenous-owned business.
From a mere 5 years of age, Steve knew he wanted to be an entrepreneur. He wanted to shape voices, be innovative and create meaningful and systemic change. He wanted to make a difference, to help his mob, help families grow together and not fracture and fall apart, a piece of the systemic problems that are faced in communities today
Steve also developed the ‘Second Chance for Change’ program with co-founder Robbie, which works with incarcerated Indigenous men, to help them rehabilitate through training, skills and education. To date they have rehabilitated 111 men and have provided countless other opportunities for Our mob to seek employment. which he talks more to Simone about. They help reintegrate people back into their community without the need to reoffend. Through Blackrock & Blackroo, they help them find housing, employment, and a sense of belonging, which is a crux of why they find problems in the first instance. Working with them on a day to day basis, Steve ensures that they do not reoffend. This is what has become Steve’s passion.
You will also hear Steve talk about NAIDOC week and the fact that this isn’t just for and Aboriginal people, this is about Australian culture.
Contact info:
· If you’d like to know more about Blackrock Industries and their #workwithpurpose attitude, you can head to their website and take a read by clicking HERE.· You can also jump on board and support Balckroo Industries, the business supporting the Second Chance for Change program, by implementing a vending machine in your workplace, by clicking HERE.· Reach out to Steve on his LinkedIn by clicking HERE


As always, we would love to hear from you. If you have any comments, questions, suggestions or queries, please feel free to contact our team by emailing them on: retailacademy@auspost.com.au

<div>Our next three episodes will sound a little different as we hand the reigns over and begin our In-Conversation series for NAIDOC week.</div><div><br></div><div>In this episode, Simone Sexton, our Indigenous Inclusion Consultant, will be having a yarn with Steve Fordham a proud Kamilaroi man as well as the founder and Managing Director of Blackrock Industries, a 100% Indigenous-owned business.</div><div><br></div><div>From a mere 5 years of age, Steve knew he wanted to be an entrepreneur. He wanted to shape voices, be innovative and create meaningful and systemic change. He wanted to make a difference, to help his mob, help families grow together and not fracture and fall apart, a piece of the systemic problems that are faced in communities today</div><div><br></div><div>Steve also developed the ‘Second Chance for Change’ program with co-founder Robbie, which works with incarcerated Indigenous men, to help them rehabilitate through training, skills and education. To date they have rehabilitated 111 men and have provided countless other opportunities for Our mob to seek employment. which he talks more to Simone about. They help reintegrate people back into their community without the need to reoffend. Through Blackrock &amp; Blackroo, they help them find housing, employment, and a sense of belonging, which is a crux of why they find problems in the first instance. Working with them on a day to day basis, Steve ensures that they do not reoffend. This is what has become Steve’s passion.</div><div><br></div><div>You will also hear Steve talk about NAIDOC week and the fact that this isn’t just for and Aboriginal people, this is about Australian culture.</div><div><br></div><div>Contact info:</div><div><br></div><div>· If you’d like to know more about Blackrock Industries and their #workwithpurpose attitude, you can head to their website and take a read by clicking <a href="https://www.blackrockindustries.com.au/" target="_blank">HERE</a>.</div><div>· You can also jump on board and support Balckroo Industries, the business supporting the Second Chance for Change program, by implementing a vending machine in your workplace, by clicking <a href="https://www.blackroo.com.au/" target="_blank">HERE</a>.</div><div>· Reach out to Steve on his LinkedIn by clicking <a href="https://www.linkedin.com/in/steven-fordham-127a36129/?originalSubdomain=au" target="_blank">HERE</a></div><div><br></div><div><br></div><div><br></div><div>As always, we would love to hear from you. If you have any comments, questions, suggestions or queries, please feel free to contact our team by emailing them on: <a target="_blank">retailacademy@auspost.com.au</a></div>

Our next three episodes will sound a little different as we hand the reigns over and begin our In-Conversation series for NAIDOC...

NAIDOC Week | In Conversation with Steven Fordham

The Australian of the Year Award recognises Australians who have made significant contributions and created positive change.For over 212 years, Australia Post has been at the heart of Australian communities, connecting them with each other and the world. Beyond parcels, letters, and services we're also connecting people through stories of hope, resilience and community service. We’re thrilled to recognise the incredible Australian of the Year Award, state and territory recipients who make such a profound contribution to their communities and the nation.We’d like to take this opportunity to congratulate all the state and territory award recipients for 2022. In this Australian of the year series, we had the opportunity to be in conversation with each of these amazing people and this story of hope, resilience and true human nature is but one of them.In this episode of Ready to Retail, we continue our ‘In Conversation’ series with Leanne Liddle, winner of the 2022 Northern Territory, Australian of the Year Award.Our 2022 NT Australian of the Year, Leanne Liddle, isn’t a stranger to racism or standing up against it. Leanne talks about fighting discrimination, the continuing work to improve our justice systems and how non-Indigenous people can build better relationships with their Indigenous counterparts.During a decade of service as the first Aboriginal policewoman in South Australia, she fought racism and discrimination in the force - and won. That victory was the spark that blazed her path in the justice sector.Australia Post is category sponsor of the Australian of the Year Award and We’re proud to partner with the National Australia Day Council and showcase the inspiring stories of remarkable everyday Australians.As always, we would love to hear from you. If you have any comments, questions, suggestions or queries, please feel free to contact our team by emailing them on: retailacademy@auspost.com.au

<div>The Australian of the Year Award recognises Australians who have made significant contributions and created positive change.</div><div>For over 212 years, Australia Post has been at the heart of Australian communities, connecting them with each other and the world. Beyond parcels, letters, and services we're also connecting people through stories of hope, resilience and community service. We’re thrilled to recognise the incredible Australian of the Year Award, state and territory recipients who make such a profound contribution to their communities and the nation.</div><div>We’d like to take this opportunity to congratulate all the state and territory award recipients for 2022. In this Australian of the year series, we had the opportunity to be in conversation with each of these amazing people and this story of hope, resilience and true human nature is but one of them.</div><div>In this episode of Ready to Retail, we continue our ‘In Conversation’ series with Leanne Liddle, winner of the 2022 Northern Territory, Australian of the Year Award.</div><div>Our 2022 NT Australian of the Year, Leanne Liddle, isn’t a stranger to racism or standing up against it. Leanne talks about fighting discrimination, the continuing work to improve our justice systems and how non-Indigenous people can build better relationships with their Indigenous counterparts.</div><div>During a decade of service as the first Aboriginal policewoman in South Australia, she fought racism and discrimination in the force - and won. That victory was the spark that blazed her path in the justice sector.</div><div>Australia Post is category sponsor of the Australian of the Year Award and We’re proud to partner with the National Australia Day Council and showcase the inspiring stories of remarkable everyday Australians.</div><div>As always, we would love to hear from you. If you have any comments, questions, suggestions or queries, please feel free to contact our team by emailing them on: <a target="_blank">retailacademy@auspost.com.au</a></div>

The Australian of the Year Award recognises Australians who have made significant contributions and created positive...

2022 Australian of the Year | In conversation with Leanne Liddle

The Australian of the Year Award recognises Australians who have made significant contributions and created positive change.For over 212 years, Australia Post has been at the heart of Australian communities, connecting them with each other and the world. Beyond parcels, letters, and services we're also connecting people through stories of hope, resilience and community service. We’re thrilled to recognise the incredible Australian of the Year Award, state and territory recipients who make such a profound contribution to their communities and the nation.We’d like to take this opportunity to congratulate all the state and territory award recipients for 2022. In this Australian of the year series, we had the opportunity to be in conversation with each of these amazing people and this story of hope, resilience and true human nature is but one of them.In this episode of Ready to Retail, we continue our ‘In Conversation’ series with Sue and Lloyd Clarke, winners of the 2022 Queensland, Australian of the Year Award.Sue and Lloyd have made it their personal mission to educate Australians on domestic violence and champion for coercive control laws to be enacted across Australia. They talk to us about the rewards of running Small Steps 4 Hannah, misconceptions around domestic violence and what brings them hope.They also discuss what coercive control is and how we can recognise the signs of coercive control in a relationship and be there to support and take action.If you’d like to know more about Small Steps for Hannah, we encourage you to visit the website HEREAustralia Post is category sponsor of the Australian of the Year Award and We’re proud to partner with the National Australia Day Council and showcase the inspiring stories of remarkable everyday Australians.If this podcast has raised any issues for you, you can reach out to:Employee Assistance Program or the Workplace Assistance Program on:
1300 687 327There are also services which can help in this space and here are some organisations you can speak to:
Beyond Blue – Trained mental health professionals available 24/7. Call 1300 22 2636 or visit the Beyond Blue website.
Lifeline – 24/7 crisis support and suicide prevention. Call 13 11 14 or visit the Lifeline website.
Kids Help Line – 24/7 phone and online counselling service for young people aged 5 to 25. Call 1800 55 1800 or visit the Kids Helpline website.
1800 RESPECT – National sexual assault, domestic family violence counselling service. Call 1800 737 732 or visit the 1800 RESPECT website.
Bravehearts - Counselling and support for survivors of child sexual abuse. Call 1800 272 831 or visit the Bravehearts website.
As always, we would love to hear from you. If you have any comments, questions, suggestions or queries, please feel free to contact our team by emailing them on: retailacademy@auspost.com.au

<div>The Australian of the Year Award recognises Australians who have made significant contributions and created positive change.</div><div>For over 212 years, Australia Post has been at the heart of Australian communities, connecting them with each other and the world. Beyond parcels, letters, and services we're also connecting people through stories of hope, resilience and community service. We’re thrilled to recognise the incredible Australian of the Year Award, state and territory recipients who make such a profound contribution to their communities and the nation.</div><div>We’d like to take this opportunity to congratulate all the state and territory award recipients for 2022. In this Australian of the year series, we had the opportunity to be in conversation with each of these amazing people and this story of hope, resilience and true human nature is but one of them.</div><div>In this episode of Ready to Retail, we continue our ‘In Conversation’ series with Sue and Lloyd Clarke, winners of the 2022 Queensland, Australian of the Year Award.</div><div>Sue and Lloyd have made it their personal mission to educate Australians on domestic violence and champion for coercive control laws to be enacted across Australia. They talk to us about the rewards of running Small Steps 4 Hannah, misconceptions around domestic violence and what brings them hope.</div><div>They also discuss what coercive control is and how we can recognise the signs of coercive control in a relationship and be there to support and take action.</div><div>If you’d like to know more about Small Steps for Hannah, we encourage you to visit the website <a href="https://smallsteps4hannah.com.au/" target="_blank">HERE</a></div><div>Australia Post is category sponsor of the Australian of the Year Award and We’re proud to partner with the National Australia Day Council and showcase the inspiring stories of remarkable everyday Australians.</div><div>If this podcast has raised any issues for you, you can reach out to:</div><div>Employee Assistance Program or the Workplace Assistance Program on:</div><ul><li>1300 687 327</li></ul><div>There are also services which can help in this space and here are some organisations you can speak to:</div><ul><li>Beyond Blue – Trained mental health professionals available 24/7. Call 1300 22 2636 or visit the <a href="http://beyondblue.org.au/" target="_blank">Beyond Blue</a> website.</li><li>Lifeline – 24/7 crisis support and suicide prevention. Call 13 11 14 or visit the <a href="https://www.lifeline.org.au/" target="_blank">Lifeline</a> website.</li><li>Kids Help Line – 24/7 phone and online counselling service for young people aged 5 to 25. Call 1800 55 1800 or visit the <a href="https://kidshelpline.com.au/" target="_blank">Kids Helpline</a> website.</li><li>1800 RESPECT – National sexual assault, domestic family violence counselling service. Call 1800 737 732 or visit the <a href="http://1800respect.org.au/" target="_blank">1800 RESPECT</a> website.</li><li>Bravehearts - Counselling and support for survivors of child sexual abuse. Call 1800 272 831 or visit the <a href="http://bravehearts.org.au/" target="_blank">Bravehearts</a> website.</li></ul><div><br></div><div>As always, we would love to hear from you. If you have any comments, questions, suggestions or queries, please feel free to contact our team by emailing them on: <a target="_blank">retailacademy@auspost.com.au</a></div>

2022 Australian of the Year | In conversation with Sue and Lloyd Clarke

The Australian of the Year Award recognises Australians who have made significant contributions and created positive change.
For over 212 years, Australia Post has been at the heart of Australian communities, connecting them with each other and the world. Beyond parcels, letters and services we're also connecting people through stories of hope, resilience and community service. We’re thrilled to recognise the incredible Australian of the Year Award state and territory recipients who make such a profound contribution to their communities and the nation.
We’re proud to support these awards and to share these inspiring stories with you and we’d like to take this opportunity to congratulate the state and territory award recipients. In this Australian of the year series, we had the opportunity to be in conversation with each of the state and territory award recipients.In this episode of Ready to Retail, we continue our ‘In Conversation’ series with all the recipients of the Australian of the Year state and territory awards. We have the pleasure of speaking with Veena Sahajwalla in this episode, winner of the 2022 New South Wales, Australian of the Year.Professor Veena Sahajwalla, is one of Australia’s best-known scientists and internationally recognised for her pioneering work in revolutionising recycling science. As part of our 2022 Australian of the Year series, Veena talks about drawing inspiration from Mumbai’s bazaars, her five-year goal and her biggest triumph.Veena lights up when she talks about growing up in Mumbai, India. One of her most cherished memories is trawling the bazaars with her mother and soaking up the spirit of creative entrepreneurship that thrives there.Veena’s father was a civil engineer and her regular visits to his construction sites sparked the keen interest in materials science. This led to a master’s degree and PhD in engineering, furthermore, being tapped on the shoulder by Australia’s national science and research agency, CSIRO.If you’d like to know more about Veena’s pioneering studies, we encourage you to check out the series on auspost.com.au or you can head to australianoftheyear.org.auAustralia Post is category sponsor of the Australian of the Year Award and We’re proud to partner with the National Australia Day Council and showcase the inspiring stories of remarkable everyday Australians.
As always, we would love to hear from you. If you have any comments, questions, suggestions or queries, please feel free to contact our team by emailing them on: retailacademy@auspost.com.au

<div>The Australian of the Year Award recognises Australians who have made significant contributions and created positive change.</div><div><br></div><div>For over 212 years, Australia Post has been at the heart of Australian communities, connecting them with each other and the world. Beyond parcels, letters and services we're also connecting people through stories of hope, resilience and community service. We’re thrilled to recognise the incredible Australian of the Year Award state and territory recipients who make such a profound contribution to their communities and the nation.</div><div><br></div><div>We’re proud to support these awards and to share these inspiring stories with you and we’d like to take this opportunity to congratulate the state and territory award recipients. In this Australian of the year series, we had the opportunity to be in conversation with each of the state and territory award recipients.</div><div>In this episode of Ready to Retail, we continue our ‘In Conversation’ series with all the recipients of the Australian of the Year state and territory awards. We have the pleasure of speaking with Veena Sahajwalla in this episode, winner of the 2022 New South Wales, Australian of the Year.</div><div>Professor Veena Sahajwalla, is one of Australia’s best-known scientists and internationally recognised for her pioneering work in revolutionising recycling science. As part of our 2022 Australian of the Year series, Veena talks about drawing inspiration from Mumbai’s bazaars, her five-year goal and her biggest triumph.</div><div>Veena lights up when she talks about growing up in Mumbai, India. One of her most cherished memories is trawling the bazaars with her mother and soaking up the spirit of creative entrepreneurship that thrives there.</div><div>Veena’s father was a civil engineer and her regular visits to his construction sites sparked the keen interest in materials science. This led to a master’s degree and PhD in engineering, furthermore, being tapped on the shoulder by Australia’s national science and research agency, CSIRO.</div><div>If you’d like to know more about Veena’s pioneering studies, we encourage you to check out the series on auspost.com.au or you can head to australianoftheyear.org.au</div><div>Australia Post is category sponsor of the Australian of the Year Award and We’re proud to partner with the National Australia Day Council and showcase the inspiring stories of remarkable everyday Australians.</div><div><br></div><div>As always, we would love to hear from you. If you have any comments, questions, suggestions or queries, please feel free to contact our team by emailing them on: <a target="_blank">retailacademy@auspost.com.au</a></div>

2022 Australian of the Year | In conversation with Professor Veena Sahajwalla

The Australian of the Year Award recognises Australians who have made significant contributions and created positive change.
For over 212 years, Australia Post has been at the heart of Australian communities, connecting them with each other and the world. Beyond parcels, letters and services we're also connecting people through stories of hope, resilience and community service. We’re thrilled to recognise the incredible Australian of the Year Award state and territory recipients who make such a profound contribution to their communities and the nation.
We’re proud to support these awards and to share these inspiring stories with you and we’d like to take this opportunity to congratulate the state and territory award recipients. In this Australian of the year series, we had the opportunity to be in conversation with each of the state and territory award recipients.In this episode of Ready to Retail, we continue our ‘In Conversation’ series with all the recipients of the Australian of the Year state and territory awards. We have the pleasure of speaking with Craig Leeson in this episode, winner of the 2022 Tasmanian, Australian of the Year.Craig is an award-winning filmmaker, journalist, television presenter and entrepreneur. He is the CEO of Leeson Media International and Ocean Vista Films and founder of the I Shot Hong Kong Film Festival.In 2017, Craig released his first feature-length documentary, A Plastic Ocean. Viewed around the world and ranked the number one documentary on iTunes in the US, the UK and Canada, it helped launch global impetus for change to save our oceans from plastic pollution.Craig’s latest film, The Last Glaciers, released on IMAX in March this year. Four years ago, Craig began researching a new documentary on para-alpinism, an extreme sport where mountain climbers scale summits and paraglide off their peaks. He planned to film at the French Alps during winter but arrived to find little ice and no snow. We took this opportunity to talk to craig about his research and plans to film in the French Alps and how this quickly morphed into spreading awareness that climate change, single use plastics and biodiversity loss are already affecting every single one of us.Australia Post is category sponsor of the Australian of the Year Award and We’re proud to partner with the National Australia Day Council and showcase the inspiring stories of remarkable everyday Australians.
As always, we would love to hear from you. If you have any comments, questions, suggestions or queries, please feel free to contact our team by emailing them on: retailacademy@auspost.com.au

<div>The Australian of the Year Award recognises Australians who have made significant contributions and created positive change.</div><div><br></div><div>For over 212 years, Australia Post has been at the heart of Australian communities, connecting them with each other and the world. Beyond parcels, letters and services we're also connecting people through stories of hope, resilience and community service. We’re thrilled to recognise the incredible Australian of the Year Award state and territory recipients who make such a profound contribution to their communities and the nation.</div><div><br></div><div>We’re proud to support these awards and to share these inspiring stories with you and we’d like to take this opportunity to congratulate the state and territory award recipients. In this Australian of the year series, we had the opportunity to be in conversation with each of the state and territory award recipients.</div><div>In this episode of Ready to Retail, we continue our ‘In Conversation’ series with all the recipients of the Australian of the Year state and territory awards. We have the pleasure of speaking with Craig Leeson in this episode, winner of the 2022 Tasmanian, Australian of the Year.</div><div>Craig is an award-winning filmmaker, journalist, television presenter and entrepreneur. He is the CEO of Leeson Media International and Ocean Vista Films and founder of the I Shot Hong Kong Film Festival.</div><div>In 2017, Craig released his first feature-length documentary, A Plastic Ocean. Viewed around the world and ranked the number one documentary on iTunes in the US, the UK and Canada, it helped launch global impetus for change to save our oceans from plastic pollution.</div><div>Craig’s latest film, The Last Glaciers, released on IMAX in March this year. Four years ago, Craig began researching a new documentary on para-alpinism, an extreme sport where mountain climbers scale summits and paraglide off their peaks. He planned to film at the French Alps during winter but arrived to find little ice and no snow. We took this opportunity to talk to craig about his research and plans to film in the French Alps and how this quickly morphed into spreading awareness that climate change, single use plastics and biodiversity loss are already affecting every single one of us.</div><div>Australia Post is category sponsor of the Australian of the Year Award and We’re proud to partner with the National Australia Day Council and showcase the inspiring stories of remarkable everyday Australians.</div><div><br></div><div>As always, we would love to hear from you. If you have any comments, questions, suggestions or queries, please feel free to contact our team by emailing them on: <a target="_blank">retailacademy@auspost.com.au</a></div>

2022 Australian of the Year | In conversation with Craig Leeson

The Australian of the Year Award recognises Australians who have made significant contributions and created positive change.
For over 212 years, Australia Post has been at the heart of Australian communities, connecting them with each other and the world. Beyond parcels, letters and services we're also connecting people through stories of hope, resilience and community service. We’re thrilled to recognise the incredible Australian of the Year Award state and territory recipients who make such a profound contribution to their communities and the nation.
We’re proud to support these awards and to share these inspiring stories with you and we’d like to take this opportunity to congratulate the state and territory award recipients. In this Australian of the year series, we had the opportunity to be in conversation with each of the state and territory award recipients.In this episode of Ready to Retail, we continue our ‘In Conversation’ series with all the recipients of the Australian of the Year state and territory awards. We have the pleasure of speaking with Professor Helen Marshall in this episode, winner of the 2022 South Australian, Australian of the Year.Professor Helen Marshall is one of Australia’s most celebrated and recognised vaccination researchers, specialising in vaccinology, public health and infectious diseases. At the University of Adelaide’s Robinson Research Institute, Helen has been involved in game-changing studies that have had a global impact. We talk to Helen about being inspired by her work and her determination to vaccinate more Australian children against meningococcal B disease.We thank Professor Helen Marshall for taking the time out to speak with us about her journey to becoming a health care professional, vaccinology and her determination surrounding meningococcal B disease.If you’d like to know more about Helen’s pioneering studies, we encourage you to check out the series on auspost.com.au or you can head to australianoftheyear.org.auAustralia Post is category sponsor of the Australian of the Year Award and We’re proud to partner with the National Australia Day Council and showcase the inspiring stories of remarkable everyday Australians.If you’d like to ask the retail academy team about anything we’ve mentioned in this podcast, or suggest something we could discuss here on Ready to Retail, you can contact our team at retailacademy@auspost.com.auTo keep up to date with all future episodes you can subscribe to our channel on all major streaming services

<div>The Australian of the Year Award recognises Australians who have made significant contributions and created positive change.</div><div><br></div><div>For over 212 years, Australia Post has been at the heart of Australian communities, connecting them with each other and the world. Beyond parcels, letters and services we're also connecting people through stories of hope, resilience and community service. We’re thrilled to recognise the incredible Australian of the Year Award state and territory recipients who make such a profound contribution to their communities and the nation.</div><div><br></div><div>We’re proud to support these awards and to share these inspiring stories with you and we’d like to take this opportunity to congratulate the state and territory award recipients. In this Australian of the year series, we had the opportunity to be in conversation with each of the state and territory award recipients.</div><div>In this episode of Ready to Retail, we continue our ‘In Conversation’ series with all the recipients of the Australian of the Year state and territory awards. We have the pleasure of speaking with Professor Helen Marshall in this episode, winner of the 2022 South Australian, Australian of the Year.</div><div>Professor Helen Marshall is one of Australia’s most celebrated and recognised vaccination researchers, specialising in vaccinology, public health and infectious diseases. At the University of Adelaide’s Robinson Research Institute, Helen has been involved in game-changing studies that have had a global impact. We talk to Helen about being inspired by her work and her determination to vaccinate more Australian children against meningococcal B disease.</div><div>We thank Professor Helen Marshall for taking the time out to speak with us about her journey to becoming a health care professional, vaccinology and her determination surrounding meningococcal B disease.</div><div>If you’d like to know more about Helen’s pioneering studies, we encourage you to check out the series on auspost.com.au or you can head to australianoftheyear.org.au</div><div>Australia Post is category sponsor of the Australian of the Year Award and We’re proud to partner with the National Australia Day Council and showcase the inspiring stories of remarkable everyday Australians.</div><div>If you’d like to ask the retail academy team about anything we’ve mentioned in this podcast, or suggest something we could discuss here on Ready to Retail, you can contact our team at retailacademy@auspost.com.au</div><div>To keep up to date with all future episodes you can subscribe to our channel on all major streaming services</div>

2022 Australian of the Year | In conversation with Professor Helen Marshall

In this episode of Ready to Retail, we begin our ‘In Conversation’ series with all the recipients of the Australian of the Year state awards. To kick us off, we are joined by Paul Litherland, winner of the 2022 Western Australian, Australian of the Year. Paul started Surf Online Safe to educate schools on cyber safety and is now recognised as Australia’s leading expert in tech crime. We talk about the biggest misconception around cybercrime and Paul’s top three tips for staying safe online.Paul Litherland spent the last five years of his police career in the Technology Crime Unit. Throughout that time, he took calls from distraught parents whose kids had fallen victim to cybercrime.
Many of those kids were close in age to his own son and Paul found himself developing a deep empathy for their parents. But alongside that was also a growing sense of frustration at the lack of legislation, awareness, and assistance for those affected by cybercrime. Something clearly needed to change and Paul was ready to step up to the challenge.
Rather than fight the system head-on, Paul decided to take the education route and began getting in touch with schools about running cyber safety presentations for their students, parents and teachers.
What he thought would be a part-time gig quickly grew and led to him resigning from the police force to pursue it full time. In 2014, Paul founded Surf Online Safe and has since spoken at over 600 schools in the last eight years. He’s now recognised as Australia’s leading expert in cyber safety.
“It’s not until something goes seriously wrong - whether it’s being groomed, hacked or scammed - that you realise how poorly you’re protected online,” Paul says. “A lack of awareness and protection can cause people to be blasé with their risk-taking and makes them prone to being victims of cybercrime.”The Australian of the Year Award recognises Australians who have made significant contributions and created positive change.
For over 212 years, Australia Post has been at the heart of Australian communities, connecting them with each other and the world. Beyond parcels, letters and services we're also connecting people through stories of hope, resilience and community service. We’re thrilled to recognise the incredible Australian of the Year Award state and territory recipients who make such a profound contribution to their communities and the nation.
We’re proud to support these awards and to share these inspiring stories with you and we’d like to take this opportunity to congratulate the state and territory award recipients. In this Australian of the year series, we had the opportunity to be in conversation with each of the state and territory award recipients.

As always, if you have any comments, questions, suggestions or queries, please feel free to contact our team by emailing them on: retailacademy@auspost.com.au

<div>In this episode of Ready to Retail, we begin our ‘In Conversation’ series with all the recipients of the Australian of the Year state awards. To kick us off, we are joined by Paul Litherland, winner of the 2022 Western Australian, Australian of the Year. Paul started Surf Online Safe to educate schools on cyber safety and is now recognised as Australia’s leading expert in tech crime. We talk about the biggest misconception around cybercrime and Paul’s top three tips for staying safe online.</div><div>Paul Litherland spent the last five years of his police career in the Technology Crime Unit. Throughout that time, he took calls from distraught parents whose kids had fallen victim to cybercrime.</div><div><br></div><div>Many of those kids were close in age to his own son and Paul found himself developing a deep empathy for their parents. But alongside that was also a growing sense of frustration at the lack of legislation, awareness, and assistance for those affected by cybercrime. Something clearly needed to change and Paul was ready to step up to the challenge.</div><div><br></div><div>Rather than fight the system head-on, Paul decided to take the education route and began getting in touch with schools about running cyber safety presentations for their students, parents and teachers.</div><div><br></div><div>What he thought would be a part-time gig quickly grew and led to him resigning from the police force to pursue it full time. In 2014, Paul founded <a href="https://www.surfonlinesafe.com.au/" target="_blank">Surf Online Safe</a> and has since spoken at over 600 schools in the last eight years. He’s now recognised as Australia’s leading expert in cyber safety.</div><div><br></div><div>“It’s not until something goes seriously wrong - whether it’s being groomed, hacked or scammed - that you realise how poorly you’re protected online,” Paul says. “A lack of awareness and protection can cause people to be blasé with their risk-taking and makes them prone to being victims of cybercrime.”</div><div>The Australian of the Year Award recognises Australians who have made significant contributions and created positive change.</div><div><br></div><div>For over 212 years, Australia Post has been at the heart of Australian communities, connecting them with each other and the world. Beyond parcels, letters and services we're also connecting people through stories of hope, resilience and community service. We’re thrilled to recognise the incredible Australian of the Year Award state and territory recipients who make such a profound contribution to their communities and the nation.</div><div><br></div><div>We’re proud to support these awards and to share these inspiring stories with you and we’d like to take this opportunity to congratulate the state and territory award recipients. In this Australian of the year series, we had the opportunity to be in conversation with each of the state and territory award recipients.</div><div><br></div><div><br></div><div>As always, if you have any comments, questions, suggestions or queries, please feel free to contact our team by emailing them on: <a target="_blank">retailacademy@auspost.com.au</a></div>

In this episode of Ready to Retail, we begin our 'In Conversation' series with all the recipients of the Australian of the Year state...

2022 Australian of the Year | In conversation with Paul Litherland

Produced by Australia Post Retail Academy. Featuring Special Edition series such as:
2022 Australian of the Year
NAIDOC Week
Mental Health Awareness Month

<p>Produced by Australia Post Retail Academy. Featuring Special Edition series such as:</p>
<ul>
<li>2022 Australian of the Year</li>
<li>NAIDOC Week</li>
<li>Mental Health Awareness Month</li>
</ul>

Ready to Retail: Special Editions

In this episode of Success stories from the field, we are joined by two special guests who provide you with insight into how their Post Offices provide their customers with travel money solutions, while preparing for their overseas adventures, as well as giving you some helpful hints and tips for increasing customer awareness about Travel Platinum Mastercard and Foreign Cash services available at Australia Post.

Hearing from our colleagues who are doing it well - straight from the People’s Post Office.  

You'll be hearing from: 
Vanessa Gavenlock – Licensee of Lake Haven LPO 
Amanda Hayes – SPSO of Bowral Post Office 



Learn More
If you would like to learn more about our Foreign Currency service CLICK HERE
If you would like to learn more about our Travel Platinum Mastercard CLICK HERE



Help and support
If you have any queries or would like to touch base with the team, please email us on retailacademy@auspost.com.au

<p>In this episode of Success stories from the field, we are joined by two special guests who provide you with insight into how their Post Offices provide their customers with travel money solutions, while preparing for their overseas adventures, as well as giving you some helpful hints and tips for increasing customer awareness about Travel Platinum Mastercard and Foreign Cash services available at Australia Post.</p>
<p>Hearing from our colleagues who are doing it well - straight from the People’s Post Office.  </p>
<p>You'll be hearing from: </p>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1">Vanessa Gavenlock – Licensee of Lake Haven LPO </li>
<li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1">Amanda Hayes – SPSO of Bowral Post Office </li>
</ul>
<p> </p>
<p><strong>Learn More</strong> </p>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1">If you would like to learn more about our Foreign Currency service <a href="https://auspost.com.au/money-insurance/organise-travel-money/foreign-cash">CLICK HERE</a> </li>
<li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1">If you would like to learn more about our Travel Platinum Mastercard <a href="https://auspost.com.au/money-insurance/organise-travel-money/travel-platinum-mastercard">CLICK HERE</a> </li>
</ul>
<p> </p>
<p><strong>Help and support</strong> </p>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1">If you have any queries or would like to touch base with the team, please email us on <a href="mailto:retailacademy@auspost.com.au">retailacademy@auspost.com.au</a></li>
</ul>

Foreign Currency and Mastercard | Success Stories from the Field

In this episode of Ready to Retail we are joined by Thomas King (Senior Product Manager, Cash Solutions) and Blair Jenkins (Senior Product Manager ‑ Consumer Prepaid Cards), both of which are going to help us ready our finances in preparation to travel overseas. Whether you prefer cash, prepaid card or maybe want to take a mixed purse with you, Australia Post will be able to help. 

If you would like to learn more about the travel money services available visit: CLICK HERE. 

And for our retail team members, take a look on POP: POP | Knowledge Hub | Product / Service | Financial Services

As always, if you have any comments, questions, suggestions or queries, please feel free to contact our team by emailing them on: retailacademy@auspost.com.au

<p>In this episode of Ready to Retail we are joined by Thomas King (Senior Product Manager, Cash Solutions) and Blair Jenkins (Senior Product Manager ‑ Consumer Prepaid Cards), both of which are going to help us ready our finances in preparation to travel overseas. Whether you prefer cash, prepaid card or maybe want to take a mixed purse with you, Australia Post will be able to help. </p>
<p>If you would like to learn more about the travel money services available visit: <a href="https://auspost.com.au/money-insurance/organise-travel-money">CLICK HERE. </a></p>
<p>And for our retail team members, take a look on POP: POP | Knowledge Hub | Product / Service | Financial Services</p>
<p>As always, if you have any comments, questions, suggestions or queries, please feel free to contact our team by emailing them on: <a href="mailto:retailacademy@auspost.com.au">retailacademy@auspost.com.au</a> </p>
<p> </p>
<p> </p>

Foreign Currency & Travel Platinum Mastercard

In this episode of Ready to Retail, we welcome back Tony Barnard, Manager Post Office Boxes, who gives us the update we’ve all been waiting on, for Post Office Boxes. Tony also talks us through some associated products available to our customers which you can find below:
 – 5 sizes of PO Boxes and Locked/private Bags. Suits different mail receiving needs.Core service
We also have c for large customers who want the same PO Box address in capital cities.ommon boxes
Additional services – andMail2Day, PO Box Plus  PO Box Rewards
We also make available where we can our 24/7 parcel delivery service via our Red Doors.
We’ll also revisit some key information as well as fill in you in on all the things you need to know about the PO Box service right now in 2022.
If you would like to learn more about our PO Box service visit: CLICK HERE
And for our retail team members, take a look on POP: CLICK HERE
As always, if you have any comments, questions, suggestions or queries, please feel free to contact our team by emailing them on: retailacademy@auspost.com.au

<div><br></div><div>In this episode of Ready to Retail, we welcome back Tony Barnard, Manager Post Office Boxes, who gives us the update we’ve all been waiting on, for Post Office Boxes. Tony also talks us through some associated products available to our customers which you can find below:</div><ul><li> – 5 sizes of PO Boxes and Locked/private Bags. Suits different mail receiving needs.Core service</li><li>We also have c for large customers who want the same PO Box address in capital cities.ommon boxes</li><li>Additional services – andMail2Day, PO Box Plus  PO Box Rewards</li><li>We also make available where we can our 24/7 parcel delivery service via our Red Doors.</li></ul><div><br></div><div>We’ll also revisit some key information as well as fill in you in on all the things you need to know about the PO Box service right now in 2022.</div><div><br></div><div>If you would like to learn more about our PO Box service visit: <a href="https://auspost.com.au/receiving/manage-your-mail/po-boxes-and-private-bags?fm=search-organic:po%2520boxes:1" target="_blank">CLICK HERE</a></div><div><br></div><div>And for our retail team members, take a look on POP: <a href="https://auspost.sharepoint.com/sites/pop/knowledge/Pages/KnowledgeHub.aspx?CategoryId=d7526209-4419-467f-9f6d-6f97ce4ccd1b" target="_blank">CLICK HERE</a></div><div><br></div><div>As always, if you have any comments, questions, suggestions or queries, please feel free to contact our team by emailing them on: <a target="_blank">retailacademy@auspost.com.au</a></div><div><br></div>

In this episode of Ready to Retail, we welcome back Tony Barnard, Manager Post Office Boxes, who gives us the update...

Post Office Boxes

The Great Aussie Coin Hunt is back for another year and it’s set to be bigger and better than ever! After the success of the first two coin hunts, we have again teamed up with the Royal Australian Mint to celebrate Aussie icons by creating an all new collectable A-Z set of special $1 coins.
In this Products & Services episode of Ready to Retail, we are all very excited to welcome the return of the 2022 Great Aussie Coin Hunt. We speak with from John Wall, Implementation Manager, on what to expect in this year’s fabulous Great Aussie Coin Hunt 3!Did you join in on Australia Post’s ground-breaking Great Aussie Coin Hunt in 2019 and 2021? Well, from 9 May 2022, Australians across the country can embark on the Great Aussie Coin Hunt 3.The coins are a fun and nostalgic celebration of Australian life and help to connect families and communities through the fun of the hunt. Each coin features a classic Australian icon beginning with a letter of the alphabet.For the first time, our amazing competition, which gives your customers the chance to win $1,000 each day of the campaign will be open and all your customers need to do to enter is purchase the coin tube and collectable folder.To get in on the hunt and collect the coins, all customers need to do is simply visit a participating Post Office, make a cash purchase and check their change to see whether it includes one of the 26 new coin designs.This exciting treasure hunt is aimed at collectors of all ages (even collectors in the making), so why not get your customers to bring their children or grandchildren into your participating Post Office and join in the fun! Hunt for all 26 coins or collect specific letters to create personalised sets and spell their name or the names of family and friends!The Great Aussie Coin Hunt 3 begins on 9 May, 2022, at participating Post Offices. Coins are subject to in-store availability.To learn more, visit: aussiecoinhunt.com.au

As always, if you have any comments, questions, suggestions or queries, please feel free to contact our team by emailing them on: retailacademy@auspost.com.au

<div>The Great Aussie Coin Hunt is back for another year and it’s set to be bigger and better than ever! After the success of the first two coin hunts, we have again teamed up with the Royal Australian Mint to celebrate Aussie icons by creating an all new collectable A-Z set of special $1 coins.</div><div><br></div><div>In this Products &amp; Services episode of Ready to Retail, we are all very excited to welcome the return of the 2022 Great Aussie Coin Hunt. We speak with from John Wall, Implementation Manager, on what to expect in this year’s fabulous Great Aussie Coin Hunt 3!</div><div>Did you join in on Australia Post’s ground-breaking Great Aussie Coin Hunt in 2019 and 2021? Well, from 9 May 2022, Australians across the country can embark on the Great Aussie Coin Hunt 3.</div><div>The coins are a fun and nostalgic celebration of Australian life and help to connect families and communities through the fun of the hunt. Each coin features a classic Australian icon beginning with a letter of the alphabet.</div><div>For the first time, our amazing competition, which gives your customers the chance to win $1,000 each day of the campaign will be open and all your customers need to do to enter is purchase the coin tube and collectable folder.</div><div>To get in on the hunt and collect the coins, all customers need to do is simply visit a participating Post Office, make a cash purchase and check their change to see whether it includes one of the 26 new coin designs.</div><div>This exciting treasure hunt is aimed at collectors of all ages (even collectors in the making), so why not get your customers to bring their children or grandchildren into your participating Post Office and join in the fun! Hunt for all 26 coins or collect specific letters to create personalised sets and spell their name or the names of family and friends!</div><div>The Great Aussie Coin Hunt 3 begins on 9 May, 2022, at participating Post Offices. Coins are subject to in-store availability.</div><div>To learn more, visit: <a href="http://aussiecoinhunt.com.au/" target="_blank">aussiecoinhunt.com.au</a></div><div><br></div><div><br></div><div>As always, if you have any comments, questions, suggestions or queries, please feel free to contact our team by emailing them on: <a target="_blank">retailacademy@auspost.com.au</a></div><div><br></div><div><br></div>

The Great Aussie Coin Hunt is back for another year and it's set to be bigger and better than ever! After the success of the first two...

Great Aussie Coin Hunt 3

In this episode of Ready to Retail, we are joined by joined by Australia Posts Group Chief Executive Officer and managing director, Paul Graham. We had the opportunity to talk with Paul surrounding about his experience with Australia Post after his first 6 months in the job, his favourite sport, which, as it turns out, is all sports! We also chat about Paul’s advocacy for mental health and the programs associated with this, alongside some insight into the appointment of Australia Posts Chief Mental Health Officer and how this will be able to help the broader Australia Post community. Paul also shared with us what’s on the horizon for where Australia Post will be in the next 5 years and what his focus points would be.
Want to see news and updates from Paul? You can find these HEREOr feel like sending an email or leaving a video message for Paul? Contact the team by sending to: askpaul@auspost.com.au
Please be reminded that as a team member of Australia Post, if you need to speak to someone, you can access our Employee Assistance Program or as a Licensee, you can access our Workplace Assistance Program. (EAP/WAP). To contact the free and confidential counselling service, please call EAP/WAP on 1300 our eap (1300 687 327).As always, we would love to hear from you. If you have any comments, questions, suggestions or queries, please feel free to contact our team by emailing them on: retailacademy@auspost.com.au

<div>In this episode of Ready to Retail, we are joined by joined by Australia Posts Group Chief Executive Officer and managing director, Paul Graham. </div><div></div><div>We had the opportunity to talk with Paul surrounding about his experience with Australia Post after his first 6 months in the job, his favourite sport, which, as it turns out, is all sports! We also chat about Paul’s advocacy for mental health and the programs associated with this, alongside some insight into the appointment of Australia Posts Chief Mental Health Officer and how this will be able to help the broader Australia Post community. Paul also shared with us what’s on the horizon for where Australia Post will be in the next 5 years and what his focus points would be.</div><div><br></div><div>Want to see news and updates from Paul? You can find these <a href="https://ourpost.com.au/news/News-from-Paul" target="_blank">HERE</a></div><div>Or feel like sending an email or leaving a video message for Paul? Contact the team by sending to: <a target="_blank">askpaul@auspost.com.au</a></div><div><br></div><div>Please be reminded that as a team member of Australia Post, if you need to speak to someone, you can access our Employee Assistance Program or as a Licensee, you can access our Workplace Assistance Program. (EAP/WAP). To contact the free and confidential counselling service, please call EAP/WAP on 1300 our eap (1300 687 327).</div><div>As always, we would love to hear from you. If you have any comments, questions, suggestions or queries, please feel free to contact our team by emailing them on: <a target="_blank">retailacademy@auspost.com.au</a></div>

In this episode of Ready to Retail, we are joined by joined by Australia Posts Group Chief Executive Officer and managing director,...

In conversation with the Group CEO and MD Paul Graham

In this episode of Ready to Retail, we are going to be talking all things Retail Rewards! That’s right, it’s 2022 and we are back at it and offering you some fun insights into the spotlight challenge and really diving into the Merchandising Action Plans, when to use them, and really, what they are! We help us out with this, we had the opportunity to speak with Angela Slack, the Retail Rewards Program Analyst and we were also joined by Peter Molloy, one of the Retail Experience Co-ordinators that work with our Post Offices.Plus, remember, The Retail Rewards team is offering bonus points and prizes to you, our listeners! All you have to do is go to the Retail Rewards page on POP and type in the key phrase shared in the podcast this week.
For further details on Retail Rewards and how to make sure you and your teams are as up to date as possible, go to:POP > Knowledge Hub > People Process > Retail Rewards.You can also contact the Retail Rewards team on: retailrewards@auspost.com.au
As always, if you have any comments, questions, suggestions or queries, please feel free to contact our team by emailing them on: retailacademy@auspost.com.au

<div>In this episode of Ready to Retail, we are going to be talking all things Retail Rewards! That’s right, it’s 2022 and we are back at it and offering you some fun insights into the spotlight challenge and really diving into the Merchandising Action Plans, when to use them, and really, what they are! We help us out with this, we had the opportunity to speak with Angela Slack, the Retail Rewards Program Analyst and we were also joined by Peter Molloy, one of the Retail Experience Co-ordinators that work with our Post Offices.</div><div>Plus, remember, The Retail Rewards team is offering bonus points and prizes to you, our listeners! All you have to do is go to the Retail Rewards page on POP and type in the key phrase shared in the podcast this week.</div><div><br></div><div>For further details on Retail Rewards and how to make sure you and your teams are as up to date as possible, go to:</div><div>POP &gt; Knowledge Hub &gt; People Process &gt; Retail Rewards.</div><div>You can also contact the Retail Rewards team on: <a target="_blank">retailrewards@auspost.com.au</a></div><div><br></div><div>As always, if you have any comments, questions, suggestions or queries, please feel free to contact our team by emailing them on: <a target="_blank">retailacademy@auspost.com.au</a></div>

In this episode of Ready to Retail, we are going to be talking all things Retail Rewards! That's right, it's 2022 and we are back at it...

Retail Rewards | Spotlight on MAP's

As we close out 2021 for the Ready to Retail team, we have taken the time to reflect. In a year like no other (I am pretty sure we said this last year), we had the opportunity to work with strangers that became friends, colleagues that became part of the team and all of you. Our listeners, who have helped make this a stella year. From Accessibility to MyPost and everything in between, we say thank you. To everyone that’s been a part of making this year for Ready to Retail a success.In this episode we hear from many of our team members in our Licensed Post Offices, Corporate Post Offices and Business centres wishing us all a wonderful end to the year, and many of them in a first language. Listen along and see if you can pick our someone you know!Lastly, a big shout out to the team behind the scenes, Glenene Kelly, our insatiable producer for always bringing out the best in us and our guests. Aiden McNamara for being the Wizard on mixing and mastering. Without this team, we wouldn’t land each episode. So, thank you.A merry Christmas everyone and have a happy new year. From us here at Ready to Retail, stay safe and enjoy your end of year celebrations, whatever they may look like.As always, if you have any comments, questions, suggestions or queries, please feel free to contact our team by emailing them on: retailacademy@auspost.com.au

<div>As we close out 2021 for the Ready to Retail team, we have taken the time to reflect. In a year like no other (I am pretty sure we said this last year), we had the opportunity to work with strangers that became friends, colleagues that became part of the team and all of you. Our listeners, who have helped make this a stella year. From Accessibility to MyPost and everything in between, we say thank you. To everyone that’s been a part of making this year for Ready to Retail a success.</div><div>In this episode we hear from many of our team members in our Licensed Post Offices, Corporate Post Offices and Business centres wishing us all a wonderful end to the year, and many of them in a first language. Listen along and see if you can pick our someone you know!</div><div>Lastly, a big shout out to the team behind the scenes, Glenene Kelly, our insatiable producer for always bringing out the best in us and our guests. Aiden McNamara for being the Wizard on mixing and mastering. Without this team, we wouldn’t land each episode. So, thank you.</div><div>A merry Christmas everyone and have a happy new year. From us here at Ready to Retail, stay safe and enjoy your end of year celebrations, whatever they may look like.</div><div>As always, if you have any comments, questions, suggestions or queries, please feel free to contact our team by emailing them on: <a target="_blank">retailacademy@auspost.com.au</a></div>

As we close out 2021 for the Ready to Retail team, we have taken the time to reflect. In a year like no other (I am pretty sure we said...

2021 | Thanks for the memories

In this episode of Ready to Retail, we welcome back the effervescent Chris Roach, Manager, Retail Performance & Recognition, who will guide us through the exciting Christmas Retail Rewards program and just what the focus’s will be for our Post Offices.We were also delighted to speak with some of top performing Retail Rewards outlets so expect to be wowed by: Grant King from Kiama Post Office in NSW who provides us with a few tips on how you can get your team involved. Katrina Barnett tells us how her LPO in Bridport Tasmania creates some fun with the Retail Rewards program and drives her Post Office, and Megan Brooks from our Brisbane Central Business Hub talks about what and how their team motivate each other and why the program works for them.DON’T MISS OUT! For all of our Teams:The Retail Rewards team is offering bonus points and prizes to our listeners! All you have to do is go to the Retail Rewards page on POP and tell us the one thing you or your team will do this year to ensure our customers get the Christmas they deserve! Check out the entry form for details, and Merry Christmas!
For further details on Retail Rewards and how to make sure you and your teams are as up to date as possible, go to:POP > Knowledge Hub > People Process > Retail Rewards.You can also contact the Retail Rewards team on: retailrewards@auspost.com.auAs always, if you have any comments, questions, suggestions or queries, please feel free to contact our team by emailing them on: retailacademy@auspost.com.au

<div>In this episode of Ready to Retail, we welcome back the effervescent Chris Roach, Manager, Retail Performance &amp; Recognition, who will guide us through the exciting Christmas Retail Rewards program and just what the focus’s will be for our Post Offices.</div><div>We were also delighted to speak with some of top performing Retail Rewards outlets so expect to be wowed by: Grant King from Kiama Post Office in NSW who provides us with a few tips on how you can get your team involved. Katrina Barnett tells us how her LPO in Bridport Tasmania creates some fun with the Retail Rewards program and drives her Post Office, and Megan Brooks from our Brisbane Central Business Hub talks about what and how their team motivate each other and why the program works for them.</div><div>DON’T MISS OUT! </div><div>For all of our Teams:</div><div>The Retail Rewards team is offering bonus points and prizes to our listeners! All you have to do is go to the Retail Rewards page on POP and tell us the one thing you or your team will do this year to ensure our customers get the Christmas they deserve! Check out the entry form for details, and Merry Christmas!</div><div><br></div><div>For further details on Retail Rewards and how to make sure you and your teams are as up to date as possible, go to:</div><div>POP &gt; Knowledge Hub &gt; People Process &gt; Retail Rewards.</div><div>You can also contact the Retail Rewards team on: <a target="_blank">retailrewards@auspost.com.au</a></div><div>As always, if you have any comments, questions, suggestions or queries, please feel free to contact our team by emailing them on: <a target="_blank">retailacademy@auspost.com.au</a></div>

In this episode of Ready to Retail, we welcome back the effervescent Chris Roach, Manager, Retail Performance & Recognition, who...

Retail Rewards success stories from the field

In this episode of Ready to Retail, we had the wonderful pleasure of talking all things Post Pride with Ron Dickman one of our Senior Postal Services Officers at West Perth as well as voluntary roles as the State Lead for both Post Pride and InterRetail in Western Australia. We also had the ability to speak with Alex Zachariah, Acting Head of Convenience for Woolworths, and Proud at Woolworths Group Committee Lead – Partnerships, about Inter Retail and what the program is, the vision for InterRetail and how this plays a part in the broader retail landscape. Alex also breaks it down for us and gives us some valuable insight into the small things we can do, that sometimes make the biggest impact with our teams across the country.
In a recent LinkedIn Post, Ron reflects on what it's like to be part of the Post family:
“It’s incredibly empowering to work for an organisation that recognises and celebrates its people. At AP we aren’t defined or judged by our gender, sexuality or made to feel like we have to ‘dim our light’. In fact, we are encouraged to shine and embrace our individuality every day. It shows that Post stands by its core values – Trust, Inclusivity, Empowerment and Safety. They don’t just talk the talk. They also strut the strut!” #AusPostLife
PostPride is Australia Post Group’s employee network of people who are interested in developing, supporting, or learning more about the Australia Post LGBTI+ community. This network is for everyone – LGBTI+ employees and allies. We welcome anyone who has a genuine interest in ensuring that everyone is treated with respect, regardless of their sexual orientation, gender identity or intersex status.
PostPride members receive regular updates on activities, internally and external to Australia Post Group. Members can also become actively involved in providing event, peer or policy support. To join, email postpride@auspost.com.au.
PostPride has moved to operating in state-based chapters to ensure that activity is locally focused and geographically accessible. If you’d like to contribute to activity supporting our LGBTI+ colleagues and the broader LGBTI+ community, let the team at postpride@auspost.com.au know!
To find out more on Post Pride at Australia Post:

Visit Isaac by clicking HERE
For more resources click HERE
Socials
Facebook Rainbow Peer Support click HERE
Facebook WA Chapter click HERE
Instagram WA Chapter click HERE
Watch this space to find out more on InterRetail and how it will work with Post Pride at Australia PostAs always, if you have any comments, questions, suggestions or queries, please feel free to contact our team by emailing them on: retailacademy@auspost.com.auThis episode was produced by Glenene Kelly & Joan Lawrie, edited by Aiden McNamara and hosted by Joan Lawrie

<div>In this episode of Ready to Retail, we had the wonderful pleasure of talking all things Post Pride with Ron Dickman one of our Senior Postal Services Officers at West Perth as well as voluntary roles as the State Lead for both Post Pride and InterRetail in Western Australia. We also had the ability to speak with Alex Zachariah, Acting Head of Convenience for Woolworths, and Proud at Woolworths Group Committee Lead – Partnerships, about Inter Retail and what the program is, the vision for InterRetail and how this plays a part in the broader retail landscape. Alex also breaks it down for us and gives us some valuable insight into the small things we can do, that sometimes make the biggest impact with our teams across the country.</div><div><br></div><div>In a recent <a href="http://in%2520honour%2520of%2520/#LGBTQHistoryMonth,%2520WA%2520Postal%2520Manager%2520and%2520passionate%2520Post%2520Pride%2520community%2520member,%2520Ron%2520Dickman%2520reflects%2520on%2520what%2520it's%2520like%2520to%2520be%2520part%2520of%2520the%2520Post%2520family:" target="_blank">LinkedIn Post</a>, Ron reflects on what it's like to be part of the Post family:</div><div><br></div><div>“It’s incredibly empowering to work for an organisation that recognises and celebrates its people. At AP we aren’t defined or judged by our gender, sexuality or made to feel like we have to ‘dim our light’. In fact, we are encouraged to shine and embrace our individuality every day. It shows that Post stands by its core values – Trust, Inclusivity, Empowerment and Safety. They don’t just talk the talk. They also strut the strut!” <a href="https://www.linkedin.com/feed/hashtag/?keywords=auspostlife&amp;highlightedUpdateUrns=urn%253Ali%253Aactivity%253A6858195841618972672" target="_blank">#AusPostLife</a></div><div><br></div><div>PostPride is Australia Post Group’s employee network of people who are interested in developing, supporting, or learning more about the Australia Post LGBTI+ community. This network is for everyone – LGBTI+ employees and allies. We welcome anyone who has a genuine interest in ensuring that everyone is treated with respect, regardless of their sexual orientation, gender identity or intersex status.</div><div><br></div><div>PostPride members receive regular updates on activities, internally and external to Australia Post Group. Members can also become actively involved in providing event, peer or policy support. To join, <a target="_blank">email postpride@auspost.com.au</a>.</div><div><br></div><div>PostPride has moved to operating in state-based chapters to ensure that activity is locally focused and geographically accessible. If you’d like to contribute to activity supporting our LGBTI+ colleagues and the broader LGBTI+ community, let the team <a target="_blank">at postpride@auspost.com.au know</a>!</div><div><br></div><div>To find out more on Post Pride at Australia Post:</div><div><br></div><ul><li>Visit Isaac by clicking <a href="https://auspost.sharepoint.com/sites/isaac-people/SitePages/LGBTI-inclusion.aspx?OR=Teams-HL&amp;CT=1635198928023" target="_blank">HERE</a></li><li>For more resources click <a href="https://auspost.com.au/about-us/corporate-responsibility/our-people/diversity-and-inclusion?fm=search-organic:diversity%2520and%2520inclusion:1%2520" target="_blank">HERE</a></li><li>Socials</li><li>Facebook Rainbow Peer Support click <a href="https://www.facebook.com/groups/postrainbow/" target="_blank">HERE</a></li><li>Facebook WA Chapter click <a href="https://m.facebook.com/postpridewa/" target="_blank">HERE</a></li><li>Instagram WA Chapter click <a href="https://instagram.com/postpridewa?utm_medium=copy_link" target="_blank">HERE</a></li></ul><div><br></div><div>Watch this space to find out more on InterRetail and how it will work with Post Pride at Australia Post</div><div>As always, if you have any comments, questions, suggestions or queries, please feel free to contact our team by emailing them on: <a target="_blank">retailacademy@auspost.com.au</a></div><div>This episode was produced by Glenene Kelly &amp; Joan Lawrie, edited by Aiden McNamara and hosted by Joan Lawrie</div><div><br></div>

In this episode of Ready to Retail, we had the wonderful pleasure of talking all things Post Pride with Ron Dickman one of our Senior...

Post Pride

In this episode of Ready to Retail, we are joined by Paul Zahra the CEO of the Australian Retailers Association. ‘. The ARA provides opportunities to engage, learn and network with industry peers through events, workshops, courses, and webinars. And as part of the Licensed Post Office network, you are automatically provided a membership courtesy of Australia Post!The Australian Retailers Association is Australia’s largest and oldest retail association and represent over 1.2 million people and a $360billion sector. Their mission is to ensure retail success by informing, protecting, advocating, educating, and saving money for members’
We had the opportunity to talk with Paul about the state of retail, consumer habits and where that’s all heading, some key actions we can take to prepare for this next part of the retail year, the part the ARA plays in retail and what support they offer to our network.
We talk through all of this and more in this episode, and if you would like to more information on the Australian Retailers Association and what they do, you can click HERE or follow the below:
The Australian Retailers Association (ARA) membership protects retailers from the day to day risks of running a retail business by ensuring retailers such as Licensed Post Offices have all the necessary tools and frameworks for successful operations. Australia Post provides complimentary ARA membership to all licensees. As a licensee, there’s no need to be in the dark about employment relations (ER), wage rates, dismissals, tenancy issues, and more.
If you require additional information, please call the ARA on 1300 368 041 or e-mail membership@retail.org.au
As part of your membership you will receive:• Employment Relations support including unlimited telephone advice; employment enquiries such as redundancy and wage rates and invitations to seminars and industry events• Access to a no obligation consultation in relation to any issue with your retail lease and the Lessee/ Landlord relationship.
Support is provided by Lease1. Consultations can be booked directly through www.lease1.com.au or by contacting a Member Services officer at the ARA.
Opt-in now to gain access to the ER portal and to receive email communications from ARA.
Go to POP | Knowledge Hub | LPO | Benefits Plus Program, download and fill in the form and fax to (03) 8379 3800

Visit POP: Benefits Plus - ARA membership inclusions
Access to the ERMS portal: HR support for LPO's
As always, if you have any comments, questions, suggestions or queries, please feel free to contact our team by emailing them on: retailacademy@auspost.com.au

<div>In this episode of Ready to Retail, we are joined by Paul Zahra the CEO of the Australian Retailers Association. ‘. The ARA provides opportunities to engage, learn and network with industry peers through events, workshops, courses, and webinars. And as part of the Licensed Post Office network, you are automatically provided a membership courtesy of Australia Post!The Australian Retailers Association is Australia’s largest and oldest retail association and represent over 1.2 million people and a $360billion sector. Their mission is to ensure retail success by informing, protecting, advocating, educating, and saving money for members’</div><div><br></div><div>We had the opportunity to talk with Paul about the state of retail, consumer habits and where that’s all heading, some key actions we can take to prepare for this next part of the retail year, the part the ARA plays in retail and what support they offer to our network.</div><div><br></div><div>We talk through all of this and more in this episode, and if you would like to more information on the Australian Retailers Association and what they do, you can click <a href="https://www.retail.org.au/" target="_blank">HERE</a> or follow the below:</div><div><br></div><div>The Australian Retailers Association (ARA) membership protects retailers from the day to day risks of running a retail business by ensuring retailers such as Licensed Post Offices have all the necessary tools and frameworks for successful operations. Australia Post provides complimentary ARA membership to all licensees. As a licensee, there’s no need to be in the dark about employment relations (ER), wage rates, dismissals, tenancy issues, and more.</div><div><br></div><div>If you require additional information, please call the ARA on 1300 368 041 or e-mail <a target="_blank">membership@retail.org.au</a></div><div><br></div><div>As part of your membership you will receive:</div><div>• Employment Relations support including unlimited telephone advice; employment enquiries such as redundancy and wage rates and invitations to seminars and industry events</div><div>• Access to a no obligation consultation in relation to any issue with your retail lease and the Lessee/ Landlord relationship.</div><div><br></div><div>Support is provided by Lease1. Consultations can be booked directly through www.lease1.com.au or by contacting a Member Services officer at the ARA.</div><div><br></div><div>Opt-in now to gain access to the ER portal and to receive email communications from ARA.</div><div><br></div><div>Go to POP | Knowledge Hub | LPO | Benefits Plus Program, download and fill in the form and fax to (03) 8379 3800</div><div><br></div><ul><li>Visit POP: <a href="https://auspost.sharepoint.com/sites/pop/knowledge/Pages/KnowledgeHub.aspx?CategoryId=b8be350c-1d9a-4b07-87ac-f1a155d3dc1d" target="_blank">Benefits Plus - ARA membership inclusions</a></li><li>Access to the ERMS portal: <a href="https://login.enablehr.com/login" target="_blank">HR support for LPO's</a></li></ul><div><br></div><div>As always, if you have any comments, questions, suggestions or queries, please feel free to contact our team by emailing them on: <a target="_blank">retailacademy@auspost.com.au</a></div>

In this episode of Ready to Retail, we are joined by Paul Zahra the CEO of the Australian Retailers Association. 'The Australian...

In conversation with the ARA and Paul Zahra

Produced by Australia Post Retail Academy

<p>Produced by Australia Post Retail Academy</p>

Ready to Retail

The Australia Post eCommerce Report is an annual snapshot of Australia’s online shopping landscape, centred around millions of parcel deliveries, spend data and the emerging trends shaping modern eCommerce.  

In this episode, Australia Post hosts Gary Starr - Executive General Manager of Parcel, Post & eCommerce Services, and Aimee Dixon - General Manager of Brand & Retail Marketing, go behind the numbers to outline the biggest surprises – and opportunity areas from the report.  

From agentic commerce to recommerce, the value of content and why basket sizes are shrinking for all generations bar one, you’ll get the top takeaways from this year’s report in one easy listen.  

For more details and access the full report, head to Australia Post eCommerce Report 2026 | Australia Post 

Want to hear more Business Talks? Subscribe on: 
YouTube Australia Post Business Talks Podcast - YouTube 
Spotify Australia Post | Podcast on Spotify 
Apple Music Australia Post Mobile - Australia Post - Apple Podcasts 
 
Follow Australia Post on Instagram & LinkedIn 
Australia Post: Posts | LinkedIn 
https://www.instagram.com/auspost 

Gary Starr LinkedIn 

Aimee Dixon LinkedIn 

<p>The Australia Post&nbsp;eCommerce&nbsp;Report is an annual snapshot of Australia&rsquo;s online shopping landscape,&nbsp;centred around millions of parcel deliveries, spend data and the emerging trends shaping modern eCommerce.&nbsp;&nbsp;</p>
<p>In this episode, Australia Post hosts&nbsp;<strong>Gary Starr</strong>&nbsp;- Executive General Manager of&nbsp;Parcel, Post &amp; eCommerce Services, and&nbsp;<strong>Aimee Dixon</strong>&nbsp;-&nbsp;General Manager of Brand &amp; Retail Marketing, go behind the numbers to outline the biggest surprises &ndash; and opportunity areas from the report.&nbsp;&nbsp;</p>
<p>From agentic commerce to recommerce, the value of content and why basket sizes are shrinking for all generations bar one,&nbsp;you&rsquo;ll&nbsp;get the top takeaways&nbsp;from this year&rsquo;s report in one easy listen.&nbsp;&nbsp;</p>
<p>For more details and access the full report, head to <a href="https://auspost.com.au/business/ecommerce/ecommerce-report">Australia Post eCommerce Report 2026 | Australia Post</a>&nbsp;</p>
<p>Want to hear more Business Talks? Subscribe on:&nbsp;<br>YouTube&nbsp;<a href="https://www.youtube.com/playlist?list=PLOhvK2L_MThC1y7X6YjXNv4rq3I2vTwna">Australia Post Business Talks Podcast - YouTube</a>&nbsp;<br>Spotify&nbsp;<a href="https://open.spotify.com/show/0TwdxX7p7L0gFVNMNG9MO3">Australia Post | Podcast on Spotify</a>&nbsp;<br>Apple Music&nbsp;<a href="https://podcasts.apple.com/us/podcast/australia-post-mobile/id1516406032?i=1000509392851">Australia Post Mobile - Australia Post - Apple Podcasts</a>&nbsp;<br>&nbsp;<br>Follow Australia Post on Instagram &amp; LinkedIn&nbsp;<br><a href="https://www.linkedin.com/company/australia-post/posts/?feedView=all">Australia Post: Posts | LinkedIn</a>&nbsp;<br><a href="https://www.instagram.com/auspost">https://www.instagram.com/auspost</a>&nbsp;</p>
<p><a href="https://www.linkedin.com/in/garystarr1/"><strong>Gary Starr LinkedIn</strong></a>&nbsp;</p>
<p><a href="https://www.linkedin.com/in/aimee-dixon-1b751317/"><strong>Aimee Dixon LinkedIn</strong></a>&nbsp;</p>

Unboxing the Australia Post eCommerce Report 2026 with Gary Starr and Aimee Dixon

Home of the People's Post Office. Building the happiest and most helpful workforce in Australia

<p>Home of the People's Post Office. Building the happiest and most helpful workforce in Australia</p>

Australia Post

Social links:

Follow the podcast:

12 clip(s)

10 clip(s)

36 clip(s)

59 clip(s)