The Australia Post eCommerce Report is an annual snapshot of Australia’s online shopping landscape, centred around millions of parcel deliveries, spend data and the emerging trends shaping modern eCommerce.  

In this episode, Australia Post hosts Gary Starr - Executive General Manager of Parcel, Post & eCommerce Services, and Aimee Dixon - General Manager of Brand & Retail Marketing, go behind the numbers to outline the biggest surprises – and opportunity areas from the report.  

From agentic commerce to recommerce, the value of content and why basket sizes are shrinking for all generations bar one, you’ll get the top takeaways from this year’s report in one easy listen.  

For more details and access the full report, head to Australia Post eCommerce Report 2026 | Australia Post 

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The Australia Post&nbsp;eCommerce&nbsp;Report is an annual snapshot of Australia&rsquo;s online shopping landscape,&nbsp;centred around millions of parcel deliveries, spend data and the emerging trends shaping modern eCommerce.&nbsp;&nbsp;
In this episode, Australia Post hosts&nbsp;Gary Starr&nbsp;- Executive General Manager of&nbsp;Parcel, Post &amp; eCommerce Services, and&nbsp;Aimee Dixon&nbsp;-&nbsp;General Manager of Brand &amp; Retail Marketing, go behind the numbers to outline the biggest surprises &ndash; and opportunity areas from the report.&nbsp;&nbsp;
From agentic commerce to recommerce, the value of content and why basket sizes are shrinking for all generations bar one,&nbsp;you&rsquo;ll&nbsp;get the top takeaways&nbsp;from this year&rsquo;s report in one easy listen.&nbsp;&nbsp;
For more details and access the full report, head to <a href="https://auspost.com.au/business/ecommerce/ecommerce-report">Australia Post eCommerce Report 2026 | Australia Post</a>&nbsp;
Want to hear more Business Talks? Subscribe on:&nbsp; YouTube&nbsp;<a href="https://www.youtube.com/playlist?list=PLOhvK2L_MThC1y7X6YjXNv4rq3I2vTwna">Australia Post Business Talks Podcast - YouTube</a>&nbsp; Spotify&nbsp;<a href="https://open.spotify.com/show/0TwdxX7p7L0gFVNMNG9MO3">Australia Post | Podcast on Spotify</a>&nbsp; Apple Music&nbsp;<a href="https://podcasts.apple.com/us/podcast/australia-post-mobile/id1516406032?i=1000509392851">Australia Post Mobile - Australia Post - Apple Podcasts</a>&nbsp; &nbsp; Follow Australia Post on Instagram &amp; LinkedIn&nbsp; <a href="https://www.linkedin.com/company/australia-post/posts/?feedView=all">Australia Post: Posts | LinkedIn</a>&nbsp; <a href="https://www.instagram.com/auspost">https://www.instagram.com/auspost</a>&nbsp;
<a href="https://www.linkedin.com/in/garystarr1/">Gary Starr LinkedIn</a>&nbsp;
<a href="https://www.linkedin.com/in/aimee-dixon-1b751317/">Aimee Dixon LinkedIn</a>&nbsp;

Home of the People's Post Office. Building the happiest and most helpful workforce in Australia

Home of the People's Post Office. Building the happiest and most helpful workforce in Australia

Australia Post

Unboxing the Australia Post eCommerce Report 2026 with Gary Starr and Aimee Dixon

The Strategies Defining International Advantage in 2026 and Beyond

What will separate winning retailers from the rest in the years ahead? In this future-focused session, we explore the forces redefining retail performance across Australia and the world.

From the unique dynamics shaping Australian eCommerce, to the rise of marketplaces, changing customer expectations and the rapid adoption of smart locker technology, this conversation reveals where competitive advantage is heading next.

Hosted by Gary Starr, EGM at Australia Post, this session welcomes Jordan Berke, Founder & CEO of TOMORROW and one of the world’s leading digital retail advisors, for an expert view on the future of omnichannel growth.

Special thanks to our guests
Jordan Berke, Founder & CEO, TOMORROW
Host: Gary Starr, EGM Australia Post

Discover how Australia Post can help your business Go Global

Unbox the Australia Post 2026 eCommerce Report for more actionable insights

Subscribe to Australia Post Business Talks on Spotify & Apple Music

Watch more Business Talks sessions

The Strategies Defining International Advantage in 2026 and Beyond
What will separate winning retailers from the rest in the years ahead? In this future-focused session, we explore the forces redefining retail performance across Australia and the world.
From the unique dynamics shaping Australian eCommerce, to the rise of marketplaces, changing customer expectations and the rapid adoption of smart locker technology, this conversation reveals where competitive advantage is heading next.
Hosted by Gary Starr, EGM at Australia Post, this session welcomes Jordan Berke, Founder &amp; CEO of TOMORROW and one of the world&rsquo;s leading digital retail advisors, for an expert view on the future of omnichannel growth.
Special thanks to our guests
<ul>
<li><a href="https://www.bing.com/ck/a?!&amp;&amp;p=bb465f33f8554ce6b5b0c359250ef01159bed48836156a4fea28b317af5a4b0dJmltdHM9MTc3NzQyMDgwMA&amp;ptn=3&amp;ver=2&amp;hsh=4&amp;fclid=0de24a74-0ea3-6a45-09c9-5d360fc96b44&amp;psq=jordan+berke+linkedin&amp;u=a1aHR0cHM6Ly93d3cubGlua2VkaW4uY29tL2luL2pvcmRhbi1iZXJrZS10b21vcnJvdw">Jordan Berke</a>, Founder &amp; CEO, TOMORROW</li>
<li>Host: <a href="https://www.bing.com/ck/a?!&amp;&amp;p=bf6873712001a8576a0ea7e90e46bb89781985b808a8f5255ed01f6c254397b5JmltdHM9MTc3NzQyMDgwMA&amp;ptn=3&amp;ver=2&amp;hsh=4&amp;fclid=0de24a74-0ea3-6a45-09c9-5d360fc96b44&amp;psq=linkedin+gary+starr&amp;u=a1aHR0cHM6Ly9hdS5saW5rZWRpbi5jb20vaW4vZ2FyeXN0YXJyMQ">Gary Starr</a>, EGM Australia Post</li>
</ul>
<a href="https://auspost.com.au/go-global">Discover how Australia Post can help your business Go Global</a>
<a href="https://auspost.com.au/business/ecommerce/ecommerce-report">Unbox the Australia Post 2026 eCommerce Report for more actionable insights</a>
Subscribe to Australia Post Business Talks on <a href="https://open.spotify.com/show/0TwdxX7p7L0gFVNMNG9MO3?si=a29c06b283ff4ca9">Spotify</a> &amp; <a href="https://podcasts.apple.com/au/podcast/australia-post/id1516406032">Apple Music</a>
<a href="https://youtube.com/playlist?list=PLOhvK2L_MThC1y7X6YjXNv4rq3I2vTwna&amp;si=HhGmkLkq0ugPN4J0">Watch more Business Talks sessions</a>

Global Retail Reset with Jordan Berke, TOMORROW

Unboxing the Cross-Border Channel Matrix with Aussies Winning in New Markets

How do successful Australian brands grow internationally? In this practical session, we move from strategy to execution, exploring the channels, partnerships and decisions driving global expansion today.

From digital acquisition and direct-to-consumer growth to marketplaces, retail partnerships and omnichannel strategy, this conversation unpacks how businesses can build momentum in new markets.

Hosted by Chelsea O’Reilly, GM Enterprise & Government at Australia Post, this session features Clementine Boshevski, Founder & CEO of Salt Lab, and Alison Trang, eCommerce Manager at LEO LIN, sharing real-world lessons from brands expanding beyond Australia.

Special thanks to our guests
Clementine Boshevski, Founder & CEO, Salt Lab
Alison Trang, eCommerce Manager, LEO LIN
Host: Chelsea O’Reilly, GM Australia Post

Discover how Australia Post can help your business Go Global

Unbox the Australia Post 2026 eCommerce Report for more actionable insights

Subscribe to Australia Post Business Talks on Spotify & Apple Music

Watch more Business Talks sessions

Unboxing the Cross-Border Channel Matrix with Aussies Winning in New Markets
How do successful Australian brands grow internationally? In this practical session, we move from strategy to execution, exploring the channels, partnerships and decisions driving global expansion today.
From digital acquisition and direct-to-consumer growth to marketplaces, retail partnerships and omnichannel strategy, this conversation unpacks how businesses can build momentum in new markets.
Hosted by Chelsea O&rsquo;Reilly, GM Enterprise &amp; Government at Australia Post, this session features Clementine Boshevski, Founder &amp; CEO of Salt Lab, and Alison Trang, eCommerce Manager at LEO LIN, sharing real-world lessons from brands expanding beyond Australia.
Special thanks to our guests
<ul>
<li><a href="https://www.bing.com/ck/a?!&amp;&amp;p=0fdf7188a3ce5da6514104889c24974bd643db39edacef8e98031e5412b35badJmltdHM9MTc3NzQyMDgwMA&amp;ptn=3&amp;ver=2&amp;hsh=4&amp;fclid=0de24a74-0ea3-6a45-09c9-5d360fc96b44&amp;psq=clementine+bonevski+linkedin&amp;u=a1aHR0cHM6Ly9hdS5saW5rZWRpbi5jb20vaW4vY2xlbWVudGluZS1ib3NoZXZza2ktYTM2NmE0NDA">Clementine Boshevski</a>, Founder &amp; CEO, Salt Lab</li>
<li><a href="https://www.bing.com/ck/a?!&amp;&amp;p=f445722f9739dc8ff90420d9224c2b39aee9bba75c0738a35a85fb9874d2a288JmltdHM9MTc3NzQyMDgwMA&amp;ptn=3&amp;ver=2&amp;hsh=4&amp;fclid=0de24a74-0ea3-6a45-09c9-5d360fc96b44&amp;psq=alison+trang+linkedin&amp;u=a1aHR0cHM6Ly9hdS5saW5rZWRpbi5jb20vaW4vYWxpc29uLXRyYW5nLTU5Mjk2MzE4Yg">Alison Trang</a>, eCommerce Manager, LEO LIN</li>
<li>Host: <a href="https://www.bing.com/ck/a?!&amp;&amp;p=b1344d836e116ab0c465dd471e042bbc86508e3fb4f7b1132732087ec1f492d5JmltdHM9MTc3NzQyMDgwMA&amp;ptn=3&amp;ver=2&amp;hsh=4&amp;fclid=0de24a74-0ea3-6a45-09c9-5d360fc96b44&amp;psq=chelsea+oreilly+linkedin&amp;u=a1aHR0cHM6Ly9hdS5saW5rZWRpbi5jb20vaW4vY2hlbHNlYS1vLXJlaWxseS0xODQ0ODIxMWI">Chelsea O&rsquo;Reilly</a>, GM Australia Post</li>
</ul>
<a href="https://auspost.com.au/go-global">Discover how Australia Post can help your business Go Global</a>
<a href="https://auspost.com.au/business/ecommerce/ecommerce-report">Unbox the Australia Post 2026 eCommerce Report for more actionable insights</a>
Subscribe to Australia Post Business Talks on <a href="https://open.spotify.com/show/0TwdxX7p7L0gFVNMNG9MO3?si=a29c06b283ff4ca9">Spotify</a> &amp; <a href="https://podcasts.apple.com/au/podcast/australia-post/id1516406032">Apple Music</a>
<a href="https://youtube.com/playlist?list=PLOhvK2L_MThC1y7X6YjXNv4rq3I2vTwna&amp;si=HhGmkLkq0ugPN4J0">Watch more Business Talks sessions</a>

The International Channel Playbook with Salt Lab & LEO LIN

Strategic Clarity in a Volatile Geopolitical Environment

In this opening session of Business Talks: Going Global, we examine the macroeconomic and geopolitical forces reshaping global commerce, and what they mean for Australian businesses with international ambitions.

While uncertainty dominates headlines, global demand remains strong in many sectors. The key is understanding where opportunity is shifting and how to respond strategically.

Australia Post’s Gary Starr is joined by Dr. Paul Grimes, CEO of Austrade, and Makenna Ralston, CEO of CommBank iQ, for a data-rich discussion on trade trends, market confidence and how businesses can navigate complexity with greater clarity.

Special thanks to our guests
 Paul Grimes, CEO Austrade
Makenna Ralston, CEO Commbank iQ
Host: Gary Starr, EGM Australia Post

Discover how Australia Post can help your business Go Global

Unbox the Australia Post 2026 eCommerce Report for more actionable insights

Subscribe to Australia Post Business Talks on Spotify & Apple Music

Watch more Business Talks sessions

Strategic Clarity in a Volatile Geopolitical Environment
In this opening session of Business Talks: Going Global, we examine the macroeconomic and geopolitical forces reshaping global commerce, and what they mean for Australian businesses with international ambitions.
While uncertainty dominates headlines, global demand remains strong in many sectors. The key is understanding where opportunity is shifting and how to respond strategically.
Australia Post&rsquo;s Gary Starr is joined by Dr. Paul Grimes, CEO of Austrade, and Makenna Ralston, CEO of CommBank iQ, for a data-rich discussion on trade trends, market confidence and how businesses can navigate complexity with greater clarity.
Special thanks to our guests
<ul>
<li><a href="https://www.bing.com/ck/a?!&amp;&amp;p=ba1c5250d6a2f45e41b4ec2c5938f855f4f3eda447787ee7730aaf983da09a58JmltdHM9MTc3NzQyMDgwMA&amp;ptn=3&amp;ver=2&amp;hsh=4&amp;fclid=0de24a74-0ea3-6a45-09c9-5d360fc96b44&amp;psq=linkedin+dr+paul+grimes&amp;u=a1aHR0cHM6Ly9hdS5saW5rZWRpbi5jb20vaW4vcGF1bC1ncmltZXMtYXVz"> Paul Grimes</a>, CEO Austrade</li>
<li><a href="https://www.bing.com/ck/a?!&amp;&amp;p=c5703e197534994743c3c0873917c044d59ca9acd66d0f6cab15fe67ff63c522JmltdHM9MTc3NzQyMDgwMA&amp;ptn=3&amp;ver=2&amp;hsh=4&amp;fclid=0de24a74-0ea3-6a45-09c9-5d360fc96b44&amp;psq=linkedin+makenna+ralston&amp;u=a1aHR0cHM6Ly9hdS5saW5rZWRpbi5jb20vaW4vbWFrZW5uYS1yYWxzdG9uLTQwMjk4NjQ3">Makenna Ralston</a>, CEO Commbank iQ</li>
<li>Host: <a href="https://www.bing.com/ck/a?!&amp;&amp;p=bf6873712001a8576a0ea7e90e46bb89781985b808a8f5255ed01f6c254397b5JmltdHM9MTc3NzQyMDgwMA&amp;ptn=3&amp;ver=2&amp;hsh=4&amp;fclid=0de24a74-0ea3-6a45-09c9-5d360fc96b44&amp;psq=linkedin+gary+starr&amp;u=a1aHR0cHM6Ly9hdS5saW5rZWRpbi5jb20vaW4vZ2FyeXN0YXJyMQ">Gary Starr</a>, EGM Australia Post</li>
</ul>
<a href="https://auspost.com.au/go-global">Discover how Australia Post can help your business Go Global</a>
<a href="https://auspost.com.au/business/ecommerce/ecommerce-report">Unbox the Australia Post 2026 eCommerce Report for more actionable insights</a>
Subscribe to Australia Post Business Talks on <a href="https://open.spotify.com/show/0TwdxX7p7L0gFVNMNG9MO3?si=a29c06b283ff4ca9">Spotify</a> &amp; <a href="https://podcasts.apple.com/au/podcast/australia-post/id1516406032">Apple Music</a>
<a href="https://youtube.com/playlist?list=PLOhvK2L_MThC1y7X6YjXNv4rq3I2vTwna&amp;si=HhGmkLkq0ugPN4J0">Watch more Business Talks sessions</a>

Unboxing the Australia Post eCommerce Report 2026 with Gary Starr and Aimee Dixon

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