The Australia Post eCommerce Report is an annual snapshot of Australia’s online shopping landscape, centred around millions of parcel deliveries, spend data and the emerging trends shaping modern eCommerce.  

In this episode, Australia Post hosts Gary Starr - Executive General Manager of Parcel, Post & eCommerce Services, and Aimee Dixon - General Manager of Brand & Retail Marketing, go behind the numbers to outline the biggest surprises – and opportunity areas from the report.  

From agentic commerce to recommerce, the value of content and why basket sizes are shrinking for all generations bar one, you’ll get the top takeaways from this year’s report in one easy listen.  

For more details and access the full report, head to Australia Post eCommerce Report 2026 | Australia Post 

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https://www.instagram.com/auspost 

Gary Starr LinkedIn 

Aimee Dixon LinkedIn 

The Australia Post&nbsp;eCommerce&nbsp;Report is an annual snapshot of Australia&rsquo;s online shopping landscape,&nbsp;centred around millions of parcel deliveries, spend data and the emerging trends shaping modern eCommerce.&nbsp;&nbsp;
In this episode, Australia Post hosts&nbsp;Gary Starr&nbsp;- Executive General Manager of&nbsp;Parcel, Post &amp; eCommerce Services, and&nbsp;Aimee Dixon&nbsp;-&nbsp;General Manager of Brand &amp; Retail Marketing, go behind the numbers to outline the biggest surprises &ndash; and opportunity areas from the report.&nbsp;&nbsp;
From agentic commerce to recommerce, the value of content and why basket sizes are shrinking for all generations bar one,&nbsp;you&rsquo;ll&nbsp;get the top takeaways&nbsp;from this year&rsquo;s report in one easy listen.&nbsp;&nbsp;
For more details and access the full report, head to <a href="https://auspost.com.au/business/ecommerce/ecommerce-report">Australia Post eCommerce Report 2026 | Australia Post</a>&nbsp;
Want to hear more Business Talks? Subscribe on:&nbsp; YouTube&nbsp;<a href="https://www.youtube.com/playlist?list=PLOhvK2L_MThC1y7X6YjXNv4rq3I2vTwna">Australia Post Business Talks Podcast - YouTube</a>&nbsp; Spotify&nbsp;<a href="https://open.spotify.com/show/0TwdxX7p7L0gFVNMNG9MO3">Australia Post | Podcast on Spotify</a>&nbsp; Apple Music&nbsp;<a href="https://podcasts.apple.com/us/podcast/australia-post-mobile/id1516406032?i=1000509392851">Australia Post Mobile - Australia Post - Apple Podcasts</a>&nbsp; &nbsp; Follow Australia Post on Instagram &amp; LinkedIn&nbsp; <a href="https://www.linkedin.com/company/australia-post/posts/?feedView=all">Australia Post: Posts | LinkedIn</a>&nbsp; <a href="https://www.instagram.com/auspost">https://www.instagram.com/auspost</a>&nbsp;
<a href="https://www.linkedin.com/in/garystarr1/">Gary Starr LinkedIn</a>&nbsp;
<a href="https://www.linkedin.com/in/aimee-dixon-1b751317/">Aimee Dixon LinkedIn</a>&nbsp;

Home of the People's Post Office. Building the happiest and most helpful workforce in Australia

Home of the People's Post Office. Building the happiest and most helpful workforce in Australia

Australia Post

Unboxing the Australia Post eCommerce Report 2026 with Gary Starr and Aimee Dixon

In this episode of Australia Post Business Talks, we go global. Gary Starr, EGM of Parcel, Post and eCommerce Services, sits down with Jordan Berke, CEO of TOMORROW and former head of Walmart’s digital-first transformation in China, to unpack the global forces reshaping the future of eCommerce.

With deep insight from one of the world’s most competitive retail landscapes, Jordan shares the key strategies international brands are using to stay ahead - and how Australian businesses can apply them in a rapidly evolving local market.

This conversation explores:
The rise of marketplace dominance and how brands can differentiate
Localisation done right: examples of global retailers adapting to regional markets
The growth of content-driven commerce and the TikTok effect
The role of data in building loyalty through personalisation and subscriptions
How shipping expectations like free and same-day delivery are impacting growth
Emerging innovations in recommerce and AI-powered shopping experiences
What Australian retailers can learn from global shopping festivals

If you want to stay competitive on a global stage, this episode offers powerful insights into what’s working now - and what’s coming next.

-

Want to hear more Business Talks? Subscribe on:
YouTube Australia Post Business Talks Podcast - YouTube
Spotify Australia Post | Podcast on Spotify
Apple Music Australia Post Mobile - Australia Post - Apple Podcasts

Follow Australia Post on Instagram & LinkedIn
Australia Post: Posts | LinkedIn
https://www.instagram.com/auspost

Jordan Berke | Founder & CEO TOMRROW
Jordan Berke LinkedIn Jordan Berke | LinkedIn
TOMORROW Website About | Tomorrow Retail Consulting

Host: Gary Starr | EGM Parcel, Post & eCommerce Services, Australia Post
Gary Starr LinkedIn Gary Starr | LinkedIn

In this episode of Australia Post Business Talks, we go global. Gary Starr, EGM of Parcel, Post and eCommerce Services, sits down with Jordan Berke, CEO of TOMORROW and former head of Walmart&rsquo;s digital-first transformation in China, to unpack the global forces reshaping the future of eCommerce.
With deep insight from one of the world&rsquo;s most competitive retail landscapes, Jordan shares the key strategies international brands are using to stay ahead - and how Australian businesses can apply them in a rapidly evolving local market.
This conversation explores:
<ul>
<li aria-level="1">The rise of marketplace dominance and how brands can differentiate</li>
<li aria-level="1">Localisation done right: examples of global retailers adapting to regional markets</li>
<li aria-level="1">The growth of content-driven commerce and the TikTok effect</li>
<li aria-level="1">The role of data in building loyalty through personalisation and subscriptions</li>
<li aria-level="1">How shipping expectations like free and same-day delivery are impacting growth</li>
<li aria-level="1">Emerging innovations in recommerce and AI-powered shopping experiences</li>
<li aria-level="1">What Australian retailers can learn from global shopping festivals</li>
</ul>
If you want to stay competitive on a global stage, this episode offers powerful insights into what&rsquo;s working now - and what&rsquo;s coming next.
-
Want to hear more Business Talks? Subscribe on: YouTube <a href="https://www.youtube.com/playlist?list=PLOhvK2L_MThC1y7X6YjXNv4rq3I2vTwna">Australia Post Business Talks Podcast - YouTube </a>Spotify <a href="https://open.spotify.com/show/0TwdxX7p7L0gFVNMNG9MO3">Australia Post | Podcast on Spotify </a>Apple Music <a href="https://podcasts.apple.com/us/podcast/australia-post-mobile/id1516406032?i=1000509392851">Australia Post Mobile - Australia Post - Apple Podcasts </a>Follow Australia Post on Instagram &amp; LinkedIn <a href="https://www.linkedin.com/company/australia-post/posts/?feedView=all">Australia Post: Posts | LinkedIn </a><a href="https://www.instagram.com/auspost">https://www.instagram.com/auspost </a>Jordan Berke | Founder &amp; CEO TOMRROW Jordan Berke LinkedIn <a href="https://www.linkedin.com/in/jordan-berke-tomorrow/">Jordan Berke | LinkedIn </a>TOMORROW Website <a href="https://tomorrowretail.com/about/">About | Tomorrow Retail Consulting</a>
Host: Gary Starr | EGM Parcel, Post &amp; eCommerce Services, Australia Post Gary Starr LinkedIn <a href="https://www.linkedin.com/in/garystarr1/">Gary Starr | LinkedIn</a>

Global eCommerce Trends with Jordan Berke: What Aussie Brands Need to Know

In this episode of Australia Post Business Talks, we explore how two of Australia’s most dynamic retail brands are winning in a market defined by change. Hosted by Top 50 People in eCommerce Hall of Fame inductee Julie Mathers, Founder of Snuggle Hunny, this conversation dives into the CX, loyalty and digital strategies that are helping brands not just keep up but also lead.

You’ll hear from:
Tara McKeon, Founder of Proud Poppy, on how building a community-first brand with a strong social presence has driven deep customer loyalty
Matthew Horn, Group GM at Country Road Group, on how redesigning product pages and optimising the customer journey has increased conversion, AOV and long-term value

Together, they unpack:
The customer behaviour shifts reshaping retail
Why delivery experience is a make-or-break loyalty factor
The biggest trends on the horizon - from social commerce to recommerce

If you're looking to create standout experiences that keep your customers coming back, this episode is full of actionable insights from leaders doing just that.

-

Want to hear more Business Talks? Subscribe on:
YouTube Australia Post Business Talks Podcast - YouTube
Spotify Australia Post | Podcast on Spotify
Apple Music Australia Post Mobile - Australia Post - Apple Podcasts

Follow Australia Post on Instagram & LinkedIn
Australia Post: Posts | LinkedIn
https://www.instagram.com/auspost

Julie Mathers | Founder & CEO Snuggle Hunny
Julie Mathers LinkedIn Julie Mathers | LinkedIn
Snuggle Hunny Snuggle Hunny | Organic Clothing and Baby Swaddles Australia

Matthew Horn | Group GM, Country Road Group
Matthew Horn LinkedIn Matthew Horn | LinkedIn
Country Road Group Country Road Group

Tara McKeon | Founder & CEO Proud Poppy
Tara McKeon LinkedIn Tara McKeon | LinkedIn
Proud Poppy Sizes 6 to 30 | Women's Clothing Australia | Ships Worldwide – Proud Poppy Clothing

In this episode of Australia Post Business Talks, we explore how two of Australia&rsquo;s most dynamic retail brands are winning in a market defined by change. Hosted by Top 50 People in eCommerce Hall of Fame inductee Julie Mathers, Founder of Snuggle Hunny, this conversation dives into the CX, loyalty and digital strategies that are helping brands not just keep up but also lead.
You&rsquo;ll hear from:
<ul>
<li aria-level="1">Tara McKeon, Founder of Proud Poppy, on how building a community-first brand with a strong social presence has driven deep customer loyalty</li>
<li aria-level="1">Matthew Horn, Group GM at Country Road Group, on how redesigning product pages and optimising the customer journey has increased conversion, AOV and long-term value</li>
</ul>
Together, they unpack:
<ul>
<li aria-level="1">The customer behaviour shifts reshaping retail</li>
<li aria-level="1">Why delivery experience is a make-or-break loyalty factor</li>
<li aria-level="1">The biggest trends on the horizon - from social commerce to recommerce</li>
</ul>
If you're looking to create standout experiences that keep your customers coming back, this episode is full of actionable insights from leaders doing just that.
-
Want to hear more Business Talks? Subscribe on: YouTube <a href="https://www.youtube.com/playlist?list=PLOhvK2L_MThC1y7X6YjXNv4rq3I2vTwna">Australia Post Business Talks Podcast - YouTube </a>Spotify <a href="https://open.spotify.com/show/0TwdxX7p7L0gFVNMNG9MO3">Australia Post | Podcast on Spotify </a>Apple Music <a href="https://podcasts.apple.com/us/podcast/australia-post-mobile/id1516406032?i=1000509392851">Australia Post Mobile - Australia Post - Apple Podcasts </a>Follow Australia Post on Instagram &amp; LinkedIn <a href="https://www.linkedin.com/company/australia-post/posts/?feedView=all">Australia Post: Posts | LinkedIn </a><a href="https://www.instagram.com/auspost">https://www.instagram.com/auspost </a>Julie Mathers | Founder &amp; CEO Snuggle Hunny Julie Mathers LinkedIn <a href="https://www.linkedin.com/in/julie-mathers/">Julie Mathers | LinkedIn </a>Snuggle Hunny <a href="https://snugglehunnykids.com.au/">Snuggle Hunny | Organic Clothing and Baby Swaddles Australia </a>Matthew Horn | Group GM, Country Road Group Matthew Horn LinkedIn <a href="https://www.linkedin.com/in/matthew-horn-92aba034/">Matthew Horn | LinkedIn </a>Country Road Group <a href="https://www.countryroadgroup.com.au/">Country Road Group </a>Tara McKeon | Founder &amp; CEO Proud Poppy Tara McKeon LinkedIn <a href="https://www.linkedin.com/in/tara-mckeon-788857216/">Tara McKeon | LinkedIn </a>Proud Poppy <a href="https://proudpoppyclothing.com.au/">Sizes 6 to 30 | Women's Clothing Australia | Ships Worldwide &ndash; Proud Poppy Clothing</a>

Customer Loyalty in the Fast Lane: Social, CX and What’s Next in eCommerce

In this episode of Australia Post Business Talks, we dive into the generational shifts reshaping the future of eCommerce. As part of our Winning in the Fast Lane series, Gary Starr, EGM of Parcel, Post and eCommerce Services at Australia Post, sits down with renowned social researcher Mark McCrindle to explore how Aussie brands can better connect with Gen Z and the rapidly emerging Gen Alpha.

With Gen Alpha now influencing over $8.5 trillion in global spending, understanding their values, behaviours, and expectations is critical for future-proofing your brand. Drawing on new research from McCrindle, the conversation unpacks:
Who Gen Alpha are - and why they matter to retailers now
Why tailoring customer experiences by generation is no longer optional
How delivery expectations are evolving across age groups
What matters more than price in a value-conscious market

If you're looking to stay competitive in a fast-changing retail landscape, this episode offers timely insights and practical takeaways to help your business win with the next generation of customers.

-

Want to hear more Business Talks? Subscribe on:
YouTube Australia Post Business Talks Podcast - YouTube
Spotify Australia Post | Podcast on Spotify
Apple Music Australia Post Mobile - Australia Post - Apple Podcasts

Follow Australia Post on Instagram & LinkedIn
Australia Post: Posts | LinkedIn
https://www.instagram.com/auspost

Mark McCrindle | Founder & CEO, McCrindle
Mark McCrindle LinkedIn Mark McCrindle | LinkedIn
McCrindle Research Home - McCrindle

Host: Gary Starr | EGM Parcel, Post & eCommerce Services, Australia Post
Gary Starr LinkedIn Gary Starr | LinkedIn

In this episode of Australia Post Business Talks, we dive into the generational shifts reshaping the future of eCommerce. As part of our Winning in the Fast Lane series, Gary Starr, EGM of Parcel, Post and eCommerce Services at Australia Post, sits down with renowned social researcher Mark McCrindle to explore how Aussie brands can better connect with Gen Z and the rapidly emerging Gen Alpha.
With Gen Alpha now influencing over $8.5 trillion in global spending, understanding their values, behaviours, and expectations is critical for future-proofing your brand. Drawing on new research from McCrindle, the conversation unpacks:
<ul>
<li aria-level="1">Who Gen Alpha are - and why they matter to retailers now</li>
<li aria-level="1">Why tailoring customer experiences by generation is no longer optional</li>
<li aria-level="1">How delivery expectations are evolving across age groups</li>
<li aria-level="1">What matters more than price in a value-conscious market</li>
</ul>
If you're looking to stay competitive in a fast-changing retail landscape, this episode offers timely insights and practical takeaways to help your business win with the next generation of customers.
-
Want to hear more Business Talks? Subscribe on: YouTube <a href="https://www.youtube.com/playlist?list=PLOhvK2L_MThC1y7X6YjXNv4rq3I2vTwna">Australia Post Business Talks Podcast - YouTube </a>Spotify <a href="https://open.spotify.com/show/0TwdxX7p7L0gFVNMNG9MO3">Australia Post | Podcast on Spotify </a>Apple Music <a href="https://podcasts.apple.com/us/podcast/australia-post-mobile/id1516406032?i=1000509392851">Australia Post Mobile - Australia Post - Apple Podcasts </a>Follow Australia Post on Instagram &amp; LinkedIn <a href="https://www.linkedin.com/company/australia-post/posts/?feedView=all">Australia Post: Posts | LinkedIn </a><a href="https://www.instagram.com/auspost">https://www.instagram.com/auspost</a>
Mark McCrindle | Founder &amp; CEO, McCrindle Mark McCrindle LinkedIn <a href="https://www.linkedin.com/in/mccrindle/">Mark McCrindle | LinkedIn </a>McCrindle Research <a href="https://mccrindle.com.au/">Home - McCrindle</a>
Host: Gary Starr | EGM Parcel, Post &amp; eCommerce Services, Australia Post Gary Starr LinkedIn <a href="https://www.linkedin.com/in/garystarr1/">Gary Starr | LinkedIn</a>

Unboxing the Australia Post eCommerce Report 2026 with Gary Starr and Aimee Dixon

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